LaundryVice: A Web based management

service system for a laundry service in

Novaliches
A Capstone Project Proposal
Presented to the Faculty of the
Information and Communications Technology Program
STI College Novaliches

In Partial Fulfilment
of the Requirements for the Degree
Bachelor of Science in Information Technology

Justeen Roy M. Cham

John Rylly Generoso
John Hero M. Dela Cruz
Saturnino S Daco Jr.

<Date of Proposal Defense>

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 APPROVAL SHEET

This capstone project proposal titled: LaundryVice: A Web based management service
system for a laundry service in Novaliches prepared and submitted by Justeen Roy M.
Cham, John Rylly Generoso, John Hero M. Dela Cruz, and Saturnino S Daco Jr.
, in partial fulfillment of the requirements for the degree of Bachelor of Science in
Information Technology, has been examined and is recommended for acceptance and
approval.

<Capstone Project Adviser's Given Name MI. Family Name>

Capstone Project Adviser

Accepted and approved by the Capstone Project Review Panel

in partial fulfillment of the requirements for the degree of
Bachelor of Science in Information Technology

<Panelists' Given Name MI. Family Name> <Panelists' Given Name MI. Family Name>
Panel Member Panel Member

<Panelists' Given Name MI. Family Name>

Lead Panelist

Noted:

<Capstone Project Coordinator's Given <Program Head's Given Name MI. Family
Name MI. Family Name> Name>
Capstone Project Coordinator Program Head

<Date of Proposal Defense>

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 TABLE OF CONTENTS

Page
Title Page i
Executive Summary ii
Approval Sheet iii
Acknowledgment iv
Table of Contents v
List of Figures vi
List of Tables vii
List of Notations viii
Introduction 1
Project Context
Purpose and Description of the Project
Objectives of the Study
Scope and Limitations of the Study
Review of Related Literature/Systems
Review of Related Literature
Related Studies and/or Systems
Synthesis
Technical Background
Overview of Current Technologies to be Used in the System
Calendar of Activities
Resources
Appendix
References
Resource Persons
Personal Technical Vitae (one page per member)

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 INTRODUCTION

Project Context

Laundry Vice management systems are designed to streamline the laundry service process
and improve efficiency in various areas, such as inventory management, customer service,
and billing. These systems can be web-based or installed on a local server, and they often
include features such as online booking, automated billing, and real-time tracking of
laundry items. The Benefits of using a laundry management system may include improved
customer satisfaction, reduced labor costs, increased revenue, and better organization of
laundry services. Some systems also offer mobile apps for customers to place orders and
track their laundry, which can increase convenience and customer loyalty. When
considering a laundry management system, it's important to evaluate the specific needs and
goals of your business, as well as the features and pricing of the available options. It's also
helpful to read reviews and testimonials from other businesses that have used the system
you are considering. In conclusion, laundry management systems can provide significant
benefits for laundry businesses by improving efficiency, customer service, and revenue.
However, it's important to carefully evaluate the options available and choose a system that
meets the unique needs of your business.

• Inefficient order management: Traditional laundry services rely on manual

processes for order management, which can be time-consuming and prone to errors.
The Laundry Vice system will provide a centralized platform for order
management, allowing laundry service providers to easily manage orders, assign
tasks to staff, and track order status in real-time.
• Limited customer engagement: Traditional laundry services often struggle to
engage customers beyond the point of initial contact. The Laundry Vice system will
provide a platform for ongoing customer engagement through features such as real-
time order tracking, automated reminders for pickup and delivery, and customer
feedback tools.

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 • Lack of business insights: Traditional laundry services often lack the tools to track
key business metrics such as inventory levels, order volume, and customer retention
rates. The Laundry Vice system will provide real-time reporting and analytics tools
to enable laundry service providers to make data-driven decisions and optimize
their operations.

Purpose and Description of the Project

LaundryVice is a web-based management service system designed to revolutionize the

laundry service industry in Novaliches. The system aims to provide a convenient, efficient,
and user-friendly platform for laundry service providers and customers to manage their
laundry needs. LaundryVice aims to address these challenges by providing a
comprehensive solution for a laundry service provider in Novaliches to manage their
laundry operations seamlessly. The system offers various features, including order
management, inventory management, customer management, and payment processing.
LaundryVice's user-friendly interface allows customers to place and track their orders,
view their payment history, and receive notifications throughout the laundry service
process.
The system also provides a dashboard for a laundry service provider to manage their
operations effectively, allowing them to track orders, manage inventory, and communicate
with customers. One of the significant advantages of LaundryVice is the automation of the
laundry service process, reducing the likelihood of errors and improving the overall
efficiency of the business. The system streamlines the laundry service process, allowing
laundry service providers to manage their operations more efficiently and provide better
customer service. Overall, LaundryVice is a game-changer for laundry service providers
in Novaliches. With its comprehensive solution, laundry businesses can streamline their
operations, reduce errors, and grow their businesses while providing their customers with
a convenient and user-friendly platform to manage their laundry needs.

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Objectives of the Study

LaundryVice consists of the following objectives, which focus on the convenience of both
the customer and the laundry service provider in scheduling and contacting pick-ups.

The following objectives are:

• To develop a web-based management service system that can help the laundry
service in Novaliches streamline its operations, improve its service quality, and
increase its customer satisfaction.

• To design and develop a user-friendly web-based platform for customers to

schedule and track their laundry orders.

• To provide automated notifications and alerts to customers, updating them on the

status of their laundry orders.

• To create an online payment system for customers, making it more convenient for
them to pay for laundry services.

• To promote efficiency on scheduling pick ups and deliveries of laundries.

Overall, the objective of the study is to provide a comprehensive solution to the

management of laundry services in Novaliches, making the process more efficient,
effective and customer-friendly.

Scope and Limitations of the Study

Scopes

• Laundry Vice is a web-based management service system designed for a laundry

service provider in Novaliches.
• The system allows customers to place orders and track their laundry status online.
• The system enables the laundry service provider to manage and monitor customer
orders, update order status, and schedule pickups and deliveries.

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 • The system enables the laundry service provider to manage and monitor customer
orders, update order status, and schedule pickups and deliveries.
• The system has a dashboard that displays key performance indicators and generates
reports for the laundry service provider to assess the business's performance.

Limitations

• Laundry Vice is designed for a specific laundry service provider in Novaliches and
may not be suitable for other laundry businesses with different requirements.
• The system relies on customers having access to the internet and a device with a
web browser, which may limit the service's accessibility to some customers.

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