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MESS
COMPLAINT
PORTAL

Pre-Project
VII Semester (2020-24)

Supervisor:
Dr Pramod Kumar Yadav
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MEET THE TEAM

Richa Shrivastava Muskan Chaudhary Niyati Gupta

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CONTENTS

INTRODUCTION

P R O B L E M S TAT E M E N T

SOLUTION
CHARACTERISTICS
F E AT U R E S
TECHNOLOGIES USED
PRODUCT VISUALS/DEMO

WORK AHEAD

CONCLUSION
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INTRODUCTION

• Designed to streamline communication and

enhance efficiency, this portal serves as a
centralized platform for managing and
resolving mess-related issues within our
institution.
• From reporting concerns about food quality
and hygiene to addressing dietary
requirements, our portal offers a user-friendly
interface for students, staff, and administration
alike.
• With real-time updates and comprehensive
tracking features, we aim to foster a healthier,
happier dining experience for everyone
involved. Welcome to the future of mess
complaint resolution!​
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PROBLEM STATEMENT
INEFFICIENT
R E P O RT I N G S Y S T E M
Lack of a streamlined
process for students and
staff to report issues
related to food quality,
hygiene, and service
within the mess facility.
TRACKING AND
MANAGEMENT
CHALLENGES
Difficulty in tracking and
managing mess-related
complaints efficiently,
leading to prolonged
resolution times and
dissatisfaction among
users.
C O M M U N I C AT I O N
PRIORITY
CHANNEL
MANAGEMENT
INCONSISTENCIES
Challenges in prioritizing Inconsistencies in
and addressing urgent communication channels
complaints versus routine for submitting
feedback, potentially complaints, resulting in
compromising health and confusion and
safety within the dining inefficiencies in
environment. addressing reported
concerns​
ABSENCE OF
CENTRALIZED
D ATA B A S E
Lack of a centralized
database for recording
and analyzing recurring
issues, hindering efforts
to implement long-term
solutions and enhance
overall satisfaction levels
with the mess services.
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SOLUTION

User Authentication and Profile Management

Implement secure login/register functionality for users including Students, Wardens, Accountants, and Student
Representatives.
Develop user profile pages for each user type to manage personal information and preferences.

Complaint Management System for Students

Enable students to register complaints regarding mess issues, with the ability to view and track the status of their
complaints.
Incorporate a voting system for students to upvote/downvote complaints and leave comments for further feedback.
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SOLUTION

Mess Menu Access for Students

Provide students with access to the mess menu for their respective hostels to plan meals effectively

Expense Management for Accountants

Allow Accountants to add expenses related to hostel operations and track spending on items within the portal.
Provide detailed analysis through charts/graphs for weekly, monthly, and yearly expenses/income, facilitating financial
oversight and decision-making.
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SOLUTION

Student Representative Moderation

Empower Student Representatives to temporarily ban/unban users for inappropriate comments on complaints, ensuring a
respectful environment

Complaint Resolution by Wardens

Enable Wardens to address and resolve complaints submitted by students, ensuring timely responses to issues raised.
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CHARACTERISTICS

UNIQUE MARKET FIT OR FUTURE

SCOPE
Only product Addressing a critical
specifically dedicated need: our solution not
to the mess only enhances dining
revolutionizing campus experiences but also sets
dining: a comprehensive the stage for future
portal for seamless mess expansions into broader
complaint management facility management
and financial oversight. systems.

FEEDBACK

Continuous feedback loops

drive our evolution,
ensuring that user
experiences shape the
ongoing refinement and
optimization of our
platform.
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FEATURES

User Authentication

Complaint Management

Menu Access

Expense Tracking

Analysis for Students, Wardens, Representatives and

Accountants
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TECHNOLOGIES USED
MERN STACK

MongoDB: MongoDB is a NoSQL database that was utilized to store and manage the data for the Mess Management System.
Its flexible document-based model allowed for easy storage and retrieval of various types of data, including user information,
complaints, expenses, and menu items.
Express.js: Express.js is a web application framework for Node.js, providing a robust set of features for building web servers
and APIs. It was used to create the server-side logic and RESTful API endpoints for handling requests and responses in the
Mess Management System.
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TECHNOLOGIES USED
MERN STACK

React.js: React.js is a JavaScript library for building user interfaces, developed by Facebook. It was used to create dynamic
and interactive front-end components for the Mess Management System, allowing for seamless navigation and user
interaction.Node.js: Node.js is a JavaScript runtime environment that allows developers to run JavaScript code server-side. It
was used as the back-end runtime environment for the Mess Management System, providing a scalable and efficient platform
for executing server-side logic and handling HTTP requests.

TAILWIND CSS

Tailwind CSS: Tailwind CSS is a utility-first CSS framework that provides a set of pre-built utility classes for building custom
designs without writing custom CSS. It was used to style the user interface components of the Mess Management System,
enabling rapid development and consistent styling across the application.
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PRODUCT
VISUALS/DEMO
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HOME PAGE
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PROFILES
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COMPLAINTS
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REPRESENTATIVE
/WARDEN POV
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TRACKING
EXPENSES
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 Calculation of expenses on weekly and monthly basis.

WORK AHEAD  Implementation of blocking feature for those who post inappropriate
comments
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•Our portal innovatively addresses campus dining needs, with

scope for broader facility management. Rigorous testing
CONCLUSION ensures reliability, and feedback drives continuous
improvement. Together, we revolutionize dining experiences.
Thank you.
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THANK YOU