Mary Rose DL.

Domingo
BSIT 2-1
Activity # 2 in COMSCI 2201

Title University Canteen Kiosk: A Fusion of Technology and

Convenience
Reporting Department Information and Technology Team
Related Department Technology Strategy Team
Date 2024-02-09

1. Purpose

 Solving problems: Addressing long lines, limited menu options, and slow
ordering processes.
 Positive impact: Encompassing benefits for students, faculty, staff, and
administration.
 Inclusive and satisfying: Highlighting catering to diverse needs and
enhancing the overall dining experience.
 Community focus: Emphasizing benefiting the entire campus community.

2. Status/Issue

 Long lines during peak hours leading to student frustration and lost time.
 Limited menu options may not cater to diverse dietary needs or preferences.
 Traditional ordering process can be slow and inefficient.

3. System Construction Plan

 To revolutionize the university canteen experience by implementing a user-

friendly kiosk system that tackles current challenges and fosters a more
efficient, inclusive, and satisfying dining environment for the entire campus
community.
 Main functions

Classification Content
 Establish a team with representatives from relevant
departments: Facilities, IT, Food Services, Student
Project Team Affairs, etc.
 Include student representatives for user feedback and buy-
in.
 Evaluate costs of
hardware, software, installation, maintenance, and
training.
Feasibility Study  Assess potential return on investment through faster
service, reduced labor costs, and increased revenue.
 Determine features like touchscreens, cashless payment
Kiosk Design & systems, multilingual interfaces, and dietary filters.
Functionality  Design a user-friendly menu interface with clear visuals
and descriptions.
Mary Rose DL. Domingo
BSIT 2-1
Activity # 2 in COMSCI 2201

 Integrate with food service software for inventory

Pilot Program
System Expansion
Training & Support
Ongoing Monitoring &
Evaluation
management and real-time data insights.
 Install a limited number of kiosks in high-traffic areas
with a focused menu.
 Monitor user experience, collect feedback, and gather data
on usage patterns.
 Expand kiosk implementation based on pilot success and
budget constraints.
 Strategically place kiosks throughout the cafeteria to
distribute foot traffic and minimize congestion.
 Train staff on operating and maintaining the kiosk system.
 Provide user tutorials and support resources for students
and faculty.
 Continuously monitor system performance, user
feedback, and sales data.
 Identify areas for improvement and refine the system
based on ongoing analysis.

4. Establishment Process

Job/Skill System System Experience/Skill System Initiation

Classification Design Development research of the
System entire
Establishment workforce
10/3 ~ 28 10/3 ~ 10/15 10/17 ~ 11/30 12/1 ~ 12/15 12.15

5. Expected Benefit

Classification Content
Reduce waiting times  Streamlined ordering through kiosks
frees up valuable student time.
 Catering to diverse dietary needs and
Enhance menu diversification preferences increases student
satisfaction and inclusivity.
 Kiosks reduce staffing needs and
Improve operational efficiency manual order processing, optimizing
resource allocation.
 Real-time data insights from kiosks
Reduce food waste facilitate informed inventory
management and minimize waste.
 Expanded menu options and faster
Increase revenue service potentially attract more
customers and boost canteen revenue.

End.
Mary Rose DL. Domingo
BSIT 2-1
Activity # 2 in COMSCI 2201