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CB Mobile Talking Points

Every customer interaction counts. Listen for key phrases and use discovery questions to see if Comcast
Business (CB) Mobile is the best solution for a customer’s business needs. However, customers must have
Comcast Business Internet.

HERE ARE SOME TALKING POINTS YOU CAN USE WHEN TALKING TO CUSTOMERS ABOUT COMCAST BUSINESS MOBILE.

Key Phrases to Listen For CB Mobile Talking Points

“I work from “I own my own “I have multiple “Thank you for your interest in Comcast Business Mobile
services, and I’m glad you have business internet already for
home.” business.” cell phones.”
your company. Did you know that you can save up to 75% on
your wireless bill with Comcast Business Mobile? Let’s find a
CB Mobile Discovery Questions
data plan that works for you and your company.”
• Who is responsible for communication solutions where
you work? “I’m glad to hear that you already have Comcast Business
• Are you working from home? Internet. We have plenty of mobile options to fit your
business needs including unlimited and by-the-gig plans
• Do you own a small business?
that you can mix and match between.”
• Does the company you work for have business cell
phones? “We can definitely provide mobile services for your
• Are mobile phones used in the field? (ex: service industry business. I see that you’re already a business internet
customer, that’s fantastic. You can bring your own device,
like landscapers, plumbers, etc.)
or you can choose between many devices to support your
• How do you use your business cell phone? (ex: field Comcast Business Mobile plan.”
workers)
• Do you have field employees that make or take calls on a “That’s a great question, Xfinity does offer business mobile
cell phone? services. However, before you can receive business mobile
services, you have to sign up for Comcast Business internet
• Does the business supply phones or do employees use services. I can connect you with a Comcast Business rep who
their own cell phones? can help you.”

To provide the best customer experience, it’s important to have any understanding of all facets of Xfinity
and Comcast Business. This way, if a customer, or even a family member, asks about business services, you
know where to direct them for more information.
HERE ARE SOME TALKING POINTS YOU CAN USE WHEN TALKING TO OTHERS ABOUT COMCAST BUSINESS
CB Mobile Talking Points
Comcast Business Talking Points “Thank you for your interest in Comcast Business mobile
services. If you call 844-963-0206, a representative will be
“Thank you for your interest in Comcast Business
happy to help you. You can also visit an Xfinity store to start
services. Comcast Business provides high speed your Comcast Business mobile services, as long as you
internet, advanced security, and reliable mobile service already have business internet.”
to businesses across the nation. If you’re interested
in learning more about Comcast Business services, I “That’s a great question, Xfinity does offer business mobile
recommend going to business.comcast.com or calling services. They have unlimited and by-the-gig plans that
866-488-7151.” you can mix and match between. However, before you can
receive business mobile services, you have to sign up for
“We have plenty of business services including high Comcast Business internet services.”
speed internet and reliable mobile services. If you go
“If you’re a Comcast Business Internet customer, you can
to business.comcast.com, you can request a specialist
visit an Xfinity store to get started with Comcast Business
to call you about your business’s specific needs.” Mobile or you can call 844-963-0206.”

“If you’re interested in business services, you can get
a free quote by filling out a short survey on the Comcast
Business website or you can call 866-608-4419.”
“Since you’re not currently a Comcast Business Internet
customer, you can visit an Xfinity store to see devices in
person and talk to a specialist, but you’ll need to sign up for
Comcast Business Internet by signing up online or calling
844-963-0206 before you can purchase a device.

CONFIDENTIAL — FOR INTERNAL USE ONLY | CB MOBILE TALKING POINTS | 08023