FAQ : 

B2B Commerce Welcome Webinar 

Q: Should I be working with an Implementation Partner? 

A: We recommend partner with one of our many certified partners, listed HERE

Q: Where are our licenses and how do we Activate them? 

A: Your B2B Commerce Licenses are in your Org. They are auto-provisioned on the close date of your B2B Commerce
contract. To activate B2B Commerce in your Org, please follow the Setup Guide 

Q: How do I upgrade to Premier Success? 

A: Contact your Account Executive and they will set you up! 

Q: Do you have step by step instructions for creating a case for B2B Commerce? 

A: Yes 

1. Login to help.salesforce.com
2. Click “Support & Services” 
3. Select “Create a Case” then “Product or Technical Support” 
4. Verify Ord ID 
5. Select “Commerce” as the Product 
6. Select “B2B Lightning" as the Topic
7. Complete and Submit Case 

Q: How are Support expectations upgraded from Standard to Premier?  

A:  Premier: 365/24/7, 1 Hour for Critical Issues 

     Standard: 12/5, 2 Day Response Time

Q: How often are there upgrades for B2B Commerce? 

A: Three times a year: Spring Summer and Winter