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  • Making Complaints

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    nurin
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    This document provides language examples for making complaints in English. It includes expressions for making the complaint, insisting, explaining the problem, threatening, and expressing anger. Phrases are given for what to say to waiters, shopkeepers, and when complaining to companies about issues like incorrect information, poor quality, or items not delivered on time. Ways to disagree and make complaints more forceful are also outlined.

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    This document provides language examples for making complaints in English. It includes expressions for making the complaint, insisting, explaining the problem, threatening, and expressing anger. Phrases are given for what to say to waiters, shopkeepers, and when complaining to companies about issues like incorrect information, poor quality, or items not delivered on time. Ways to disagree and make complaints more forceful are also outlined.

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    © All Rights Reserved
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    6 views18 pages

    Making Complaints

    Uploaded by

    nurin
    This document provides language examples for making complaints in English. It includes expressions for making the complaint, insisting, explaining the problem, threatening, and expressing anger. Phrases are given for what to say to waiters, shopkeepers, and when complaining to companies about issues like incorrect information, poor quality, or items not delivered on time. Ways to disagree and make complaints more forceful are also outlined.

    Copyright:

    © All Rights Reserved
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    of 18

    MAKING COMPLAINTS COMMUNICATIVE

    ENGLISH 2
    WHAT WOULD YOU SAY TO THE WAITER?
    WHAT WOULD YOU SAY TO THE WAITER ?
    WHAT WOULD YOU SAY TO THE SHOP
    KEEPER ?
    WHAT WOULD YOU SAY TO THE SHOP
    KEEPER ?
    WHY DO WE COMPLAIN ?

    For example :
    ❖Items not delivered on time
    ❖Wrong information
    ❖Poor quality
    ❖…………………….
    ❖…………………….
    ❖…………………….
    ❖…………………….
    MAKING A COMPLAINT

    When was the last time that you had to make a complaint?
    Was it in a restaurant perhaps?
    Maybe the food hadn't been cooked properly!
    Or was it in a hotel or shop?
    LANGUAGE INPUT
    Expressing shocked disagreement
    ridiculous!
    But that's unfair!
    unreasonable!
    It's unreasonable / unfair / ridiculous to charge me RM2 for the
    plain water!
    LANGUAGE INPUT
    An important request
    Can I speak to the manager please?

    A negative structure
    just not fair to charge us for the
    It's
    simply plain water!
    LANGUAGE INPUT
    Making what you say more forceful
    Use absolutely with strong adjectives and really with
    weaker adjectives and verbs

    That's absolutely ridiculous!

    That's really unfair

    I really think that's unfair


    LANGUAGE INPUT
    Signalling that you disagree
    Well... In a disagreement, well signals that
    you understand what someone is
    • Well I don't think it's fair to saying or asking you, but you have a
    make us pay extra for the hot different opinion or something
    seats. unexpected to say.

    •Well I have to say that the (If you say right or okay to show you
    service was pretty slow, so I understand, it can seem like you are
    don't really feel like leaving a tip agreeing with someone).

    •Well, there was a cockroach in


    my soup and the water is smelly!
    LANGUAGE INPUT
    Signalling that you
    disagree actually...
    actually... In a disagreement, 'actually'
    shows that you have a different
    • Well, actually I don't think point of view from the person you
    you should charge us for the are speaking to or something
    starters unexpected to say

    •I think you should give us


    the starters for free, actually
    LANGUAGE INPUT

    Saying what you want someone to do


    I'd like you to ...
    ...let me into my room
    I think you should ...
    EXPRESSION USED IN MAKING
    COMPLAINTS
    Making the complaint Insisting
    o I’m ringing to complain o I’m afraid that is not good
    about… enough
    o I’m sorry, but I’m not satisfied o I’d like to know why…
    with… o I must insist…
    o Unfortunately, there’s a o Could I speak to your
    problem with… superior?
    o Could you put me through to
    the person in charge?
    Explaining the problem Threatening
    o The MP3 player doesn’t work o I’m afraid unless the product is
    o There seems to be a problem replaced, I’ll have to…
    with… o If you don’t replace the product,
    o We haven’t received the… I’ll have to report…
    LANGUAGE INPUT
    (INFORMAL)
    Expressing your anger about something

    having to do all your work for you!


    fed up with the way you make so much noise at
    sick of night!
    I'm
    tired of your annoying friends!
    (just)
    sick and tired of you!
    it!

    hate the way you always blame me!


    I
    can't stand the way you leave a mess everywhere!

    What really gets under my skin is the way you lie about it.
    What really drives me crazy is your unhelpful attitude.
    LANGUAGE INPUT
    (INFORMAL)
    Complaining about something that someone often does/doesn't do
    boss me around!
    always...
    leave a mess in the kitchen!
    You
    helped me with anything!
    never...
    let me speak!

    Telling someone to stop doing something that makes you angry


    It's got to stop!
    It can't carry on!

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