Product Support

Guided Answers

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Guided Answers

The Guided Answers tool helps you troubleshoot and

find solutions to technical problems using a step-by-
step guide. SAP experts document exact steps for
analyzing issues and make them available to you.
Guided Answers will grow over time as our products
change and will accommodate new solutions and
troubleshooting scenarios.

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Guided Answers – The Perfect Tool to Solve any Complex Problem

ü Built using SAP Cloud Platform and SAP Fiori technology, the Guided Answers tool helps
you troubleshoot and find solutions to technical problems using a step-by-step guide.
ü SAP experts create a guided answer by documenting the steps they take when analyzing an
issue or when following a process.
ü Over time, Guided Answers will grow to include new solutions and troubleshooting scenarios
as our experts uncover new knowledge.
ü The more the Guided Answers tool is used, the smarter it will become.
ü It uses real-time analytics to drive content creation, and SAP experts use your anonymous
feedback to further enhance Guided Answers.
ü You also have the option of providing us with a quick sentiment rating of how you feel about
a particular solution within Guided Answers.

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Self-Service and Incident Prevention
Guided Answers

Guided Answers offers you help by providing a step-by-step guide through an issue or a process.

Overview Benefits Access Preview

§ Helps you find the answer § Receive step-by-step § Guided Answers on SAP
through multiple channels guidance through a particular Support Portal
problem
§ Uses decision-trees concept § Direct access To Guided
§ Learn how to use the product Answers
§ Content grows over time and
as well as troubleshoot it
helps to accommodate new § Or access Guided Answers
or unforeseen scenarios § Select a scenario and be through the SAP Support
guided towards a solution Portal using the search
§ Captures the workflows of
without any further
support engineers § Knowledge Base through
intervention from a support
header navigation
§ Leads you to relevant content engineer
(KBAs, SAP Notes, wikis, and
§ Obtain faster resolution of
more) to address your issues
problems
§ Check out the Guided
§ Navigate through an easy-to-
Answers video
use interface

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Guided Answers

Get more information:

• SAP Knowledge Base Article 2492603 - How to

use Guided Answers
• Step-by-step guide: Guided Answers

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