Product Support

Ask an Expert Peer

PUBLIC
Ask an Expert Peer – What is it?

• Ask an Expert Peer is a support channel that is now

part of the unified support experience – directly
embedded in the optimized incident management.

• Ask an Expert Peer lets you collaborate on your

technical, product-related questions through one-on-
one interactions with a qualified and approved expert
outside of SAP.

• Receive fast issue resolution for your basic inquiries

such as “how to-questions”, and all low to medium
priority incidents

*NOTE: Limited availability, see KBA for product availability

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Ask an Expert Peer – Why use it?

• Ask an Expert Peer provides you with fast

answers: Chatting with the expert peer provides
you answers in real time.
• Ask an Expert Peer provides a great new way
to get your questions answered by an expert
peer in your field.
• It is a connection program that fosters peer-to-
peer collaboration.
• Conversations with your expert are private.
• Use Ask an Expert Peer with no additional cost.
• Benefit from industry insights along with an
experienced perspective about your question.

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Ask an Expert Peer – What is the process?

§ Simply click on the Report an Incident tile in

the SAP ONE Support Launchpad and fill
out the needed information.
§ Please note that you need the authorization
to Report an Incident in order to use the
service (see KBA for detailed prerequisites)
§ For available products the Ask an Expert
Peer button becomes active.
§ After submitting your question to Ask an
Expert Peer, a qualified and approved
expert outside of SAP will work with you to
resolve your case through a chat window.
§ In case you want to continue your session
through another channel you have the
option to turn the session into an incident or
transfer it to Schedule an Expert
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Real-Time Interaction
Ask an Expert Peer

Ask an Expert Peer lets you collaborate on your technical, product-related questions, one-on-one, with a qualified and approved
expert outside of SAP

Access Preview
Overview Benefits
§ Support channel option § Fast issue resolution for § Access Ask an Expert Peer
available for all SAP your basic inquiries and low directly from the landing page
SuccessFactors Solutions* to medium priority incidents § Or by clicking the green button
§ We are exploring additional § Reduce your waiting time on the home page of SAP
ways to deliver support for response and resolution Support Portal

§ Interact one-on-one with a § Benefit from industry § *Limited availability: check out
qualified and approved expert insights along with an the KBA for product availability
outside of SAP experienced perspective
§ Visit the Ask an Expert Peer about your question
landing page § Issue resolution through
§ Check out the video chat or e-mail

§ Read the FAQ to learn more

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Ask an Expert Peer

Get more information:

• Ask an Expert Peer landing page

• Video: Ask an Expert Peer

• Read the KBA to learn more

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