SAP Time and Attendance Management by WorkForce Software,
SAP Absence and Leave Management by WFS, SAP WF Forecasting and Scheduling by WFS PARTNER
Solution Overviews
SAP®️ Time and Attendance Management by WorkForce Software—built for the
unique enterprise—includes advanced employee time and attendance, time off, and
template-driven scheduling capabilities that simplify compliance, ease administrative
burdens, and reduce payroll leakage,
SAP WorkForce Forecasting and Scheduling by WorkForce Software is an
enterprise-ready cloud-based solution that includes business volume forecasting,
labor demand generation, and scheduling capabilities—from stable to highly
variable—including template-driven, job-driven, and demand-driven to ensure an
organization has the right people when and where they need them.
The SAP®️ Absence and Leave Management by WorkForce Software is a cloud-
based leave case management solution that provides a single source of truth for all
leaves of absence including leave eligibility determination, document management,
and comprehensive workflows—from initial request to return to work authorization. It
also includes support for accommodations. For the US and Canada, a regulatory
update service keeps you up-to-date with federal, state, and local leave laws.
Credentials and Provisioning
• Customer’s IT contact receives an email from Workforce Software
shortly after contract signature confirming their environment has been
provisioned and giving a login and password.
• Certified Implementation partners must submit a ticket to Workforce
Software directly to receive access and credentials to a customer’s
environment. Ticket must include:
• Customer access permission
• Signed SOW for Enablement Services
• Proof of a Level 1 certified consultant on the project
Implementation
• Time and Attendance certified implementation partners can be found here
• All certified partner consultants MUST BE APPROVED and CERTIFIED by
WFS to implement WorkForce solutions. NO EXCEPTIONS!
• ALL Project scope/estimates require WFS validation prior to customer
submission
• To ensure quality WFS requires all implementations to include 2 project
audits conducted by WFS (No charge)
• All Partners are required to contract with WFS Enablement Services for
coaching /mentoring on projects. (services agreement required)
• Implementations typically take 6-9 months
• Go Live review and approval is required by WFS 30 days pre go live date
• After 2 successful pay runs, project closes and hands over to SAP Support.
Enablement Services Environments & Releases
• Required coaching and mentoring support for certified partner projects
• 3 environments provisioned – Production, Test, Development
• Regular meetings during a project ensure WFS experts review of the project
• 3 releases a year – ie: Jan, May, September
• First meeting is scheduled by WFS and reviews project scope, solution design
• Data Centers in US, Canada, Netherlands, Australia
documents etc. (all in English) – certified consultants confirmed
• Includes 2 project audits that ensure partner use of best practices
Customer Onboarding Integrations
• Customer meets their WFS ARM (Account Relationship Manager) and receives
• Integrating EC (Boomi) with Workforce Software
a Welcome to WFS presentation/packet (before implementation begins). • Integrating EC (CPI) with Workforce Software
• Customer is onboarded to their live system at go live (approx. 30 days prior)
presented by SAP Global Partner Support and WorkForce Software.
Support
• Any tickets during implementation should be handled by the implementing
partner, not by the customer, directly with WFS here
Understanding the Contract
• Live customers should log all issues in the SAP Support Portal as they would • Users are measured as individuals with an active profile in the
any SAP SuccessFactors incident. solution and/or whose data has been processed in the solution.
• Use component XX-PART-WFR-TAM/FAS/SRV/REF (depending on solution) • SAP Workforce Forecasting and Scheduling base package is a flat
• First Level Support is provided by SAP Global Partner Support, Second and fee per year and includes 1,500 Users. A subscription is required for
Third Level Support is provided by WFS who will interact directly with the additional users (different SKU).
Customer and provide updates that are visible in the SAP Support Portal.
• Customer response levels for WFS tickets remain the same per Section 4 of
the Support Policy for SAP Cloud Services Contractual Documents
• Platinum Support, Preferred Care and Preferred Success are not available for • SAP Cloud General Terms and Conditions
Solution Extension products.
• Support Policy for SAP Cloud Services (Enterprise Support levels apply)
• Service Level Agreement for SAP Cloud Services
Upgrades • SAP Time and Attendance Management by Workforce Software
Supplement
• Customers on versions prior to WFS version 20.2 (May 2020) are required to
approve and execute an upgrade project. Customers on version 20.2 are
Additional Resources
•
updated monthly and do not require an upgrade
For versions prior to 20.2, Customer submits a support ticket to initiate an
Partner Links
upgrade to a new version and signs an SOW to kick off the upgrade
• Upgrades range from 10-25 weeks depending on age of WFS version • To become a WorkForce Software Partner click here
• Partner Implementation Guide
Managing the relationship Customer Resource Page
• The WFS ARM meets with customers on a regular basis for strategic account
reviews, review any issues, etc.
• The SF CEE and WFS ARM should meet prior to implementation and prior to go live
at a minimum. WFS ARM involvement is critical for escalations and oversight
throughout the project.
• The SF CEE and WFS ARM should meet once every 6 months to discuss the
account including – health status, any issues, upgrade status, usage and expansion
options.