Bhavana Ravi
Senior Salesforce Administrator/Senior Salesforce Functional Consultant
Email : bhanusfdc@gmail.com
01 PROFILE
02 EMPLOYMENT HISTORY
Jan 2021 — Mar 2023
Dubai (United Arab
Emirates)
Phone Number: +1 (437)-673-2463
Experienced Salesforce Administrator with over 9+ years of expertise in Salesforce
integration seeking a challenging position in a reputable organization where my
skills and experience can be utilized to optimize business processes and increase
efficiency.
A Salesforce professional with extensive experience in Salesforce administration,
configuration, customization, and integration. I have worked on multiple Salesforce
implementations, including large-scale projects that require expertise in Salesforce
architecture and best practices. My expertise is focused primarily on the integration
aspects of Salesforce, including code free API integrations, middleware, and third-
party integrations. I am a certified Salesforce Administrator and have experience
working in both Agile and Waterfall environments.
Salesforce Techno Functional Lead at Aeon & Trisl Real Estate Brokers LLC
• Administered multiple Salesforce instances, including configuration, customization, and
maintenance of the Salesforce platform.
• Implemented multiple integration projects, including integrating Salesforce with third-
party applications using APIs, middleware, and custom integration tools.
• Worked closely with stakeholders to gather business requirements and translate them into
technical requirements for successful implementation.
• Developed and implemented best practices for data management, data migration, and data
quality assurance to ensure data integrity.
• Provided training and support to end-users to improve adoption and ensure the successful
use of Salesforce.
• Managed user roles and permissions created and maintained profiles and controlled access
to data.
• Implemented and managed Salesforce security features, including field-level security,
sharing rules, and role hierarchy.
• Configured and customized Salesforce reports and dashboards to provide actionable
insights to stakeholders. Directly worked with the organization to develop and execute key
technology solution components.
• Setting up and configuring Propertybase, a real estate app exchange product.
• Working on Auth Sessions and Login Flows.
• Activated the Dev-Ops center to perform deployments.
• Connected Salesforce with Google Drive Sheets using the third-party app Zapier.
• Used tools like Data Loader, Work Bench, Dataloader.io, and Import Wizard to clean and
migrate data as per the business needs.
• Configured ValueText SMS/WhatsApp marketing tool.
• DocuSign and Salesforce were integrated.
• Salesforce and HubSpot CRM were linked during the early stage of the salesforce setup.
Apr 2020 — Jan 2021 Sr. Salesforce Administrator at User Testing
• Support users with CPQ setups
• All actions to related user profiles, assignment, public groups, OWD and sharing rules
• Consolidated the legacy workflow rules, process builders into Lightning flows
• Configured CPQ Approval Processes.
• Knowledge of fundamental triggers/Apex code knowledge
• Handled Salesforce data feeds, imports, and other integrations.
• Worked on Salesforce Reports and Dashboards.

May 2016 — Apr 2020 Senior Functional Consultant at PWC Middle East
Dubai (United Arab • CPQ, Field Service Lightning, Salescloud, and Servicecloud have been configured for a
Emirates)
variety of clients.

• Actively drive the overall implementation of resulting solutions, including coordinating

custom development work when needed.

• Designed and updated simple technical documentation for business procedures.

• Closely collaborated with solution architects and project managers to enhance the Salesforce
instances for our clients.

• Testing of users prior to UAT

Sep 2014 — Apr 2016 Salesforce Administrator at IMS Health India Ltd
Bengaluru (India) • Every aspect of managing users and licenses, including the activation and deactivation of new
users.
• Participated in resolving support tickets sent by a business analyst.
• Data Migration using Jitterbit.
• Set up the Jitterbit tool's data import/export jobs.
• Each week, the data is exported and stored on Amazon servers.

Aug 2013 — Sep 2014 Associate Software Engineer at Capgemini India Ltd
Bengaluru (India) Client: Sony India Ltd.

• All aspects of user and license management including new user setup/deactivation, roles,
profiles, permissions, public groups, OWD, sharing rules.
• Data migration using Data loader.

03 EDUCATION

Sep 2006 — Apr 2010 JNTU - Jawaharlal Nehru Technological University, Kakinada,
India
B. Tech Electronics and Communication Engineering

Graduated with 75 %