R

Ridha Abdullah
Salesforce Administrator

Proactive Salesforce Administrator with self-learned experience.

Proficient in designing, implementing and managing salesforce
platform including establishing and guiding salesforce platform
architecture with a designer’s enthusiasm

Experience
Contact
2023-01 - Salesforce Administrator
Address
Present
 Implementing Salesforce Communities for a small Bengaluru, Karnataka
business or a non-profit organization including the
Phone
configuration of community templates, setting up +91 9497474582
access and security, and customizing community
E-mail
branding and content.
ridhaabdullah.in@gmail.com
 Proficient in creating custom Salesforce reports
and dashboards for an organization including the
Skills
creation of custom report types, filters, and charts,
as well as the use of Salesforce Lightning Understanding
Experience.
Excellent
 Configured Salesforce Mobile App for an
organization and customized the app layout, Management

adding custom objects, and setting up push

Excellent
notifications.
 Automating business processes in Salesforce using Problem-Solving

tools such as Process Builder and Workflow Rules.

Excellent
Including the configuration of automated emails,
field updates, and record creation. Designing

 Establishing and guiding the Salesforce platform in

Excellent
a new environment and managing.
Collaboration
 Managing data in Salesforce, including data
imports and exports, data cleansing, and data Excellent
backup and recovery.
Analytics
 Utilizes multiple tools of salesforce to get the work
done. Excellent
  Liaising with clients over Phone calls and in
Interpersonal skills
person.
 Organize and maintain records, Update internal Excellent
databases.
Attention to detail
 Good understanding of front-end technologies
like HTML, CSS, JavaScript. Excellent
 Experience in building UIs for websites.

Willingness to learn
Education
Excellent
2018-07 - BCA: Computer Applications
2021-07 Kannur University - Kerala-India Adaptability

Excellent

Technical Skills Languages

English
 Salesforce Administration
 Salesforce Lightning Experience Excellent

 Security and Access Management Malayalam

 Data Management
Excellent
 Reports and Dashboards
Hindi
 Process Automation

 Salesforce Community Management Very Good

 Salesforce Mobile App Configuration Tamil

 Proficient in MS Office Suite (Word, Excel, PowerPoint)
Very Good

Achievements
2023-03 Salesforce Certified Administrator - Salesforce

2022-10 Digital Marketing - HubSpot Academy

2021-05 The Fundamentals of Digital Marketing – Google

Interests

Interacting with new people

Performing challenging tasks