Klever's Guide to Knowledge Sessions at Dreamforce 2015 (Tues, Sept. 15 - Fri, Sept.

18)
Updates/corrections at https://community.getklever.com/posts/1021175-top-sessions-to-attend-at-dreamforce-2015
V1: Last Updated August 26, 2015
Day Time Venue Topic Speaker Level
Tuesday
9:30 AM Palace Hotel, Grand Ballroom Knowledge-Centered Support (KCS): Unlock Stephenie Gloden, Apollo Education
Concert Your Hidden Knowledge Group; Greg Oxton, CSI; Lynda King,
Salesforce
10:30 AM Palace Hotel, Twin Peaks How Salesforce Uses the Service Cloud Sanjeev Balakrishnan, Salesforce
11:00 AM Palace Hotel, Sunset Court New KCS tips for Salesforce Knowledge Devra Stuzenberg, Salesforce Beginner
11:00 AM Palace Hotel, Pacific Heights Know-It-All: Best Practices for building a George Tarmy, ParkWhiz; Alex Beginner
Killer Knowledge Base Mozes, Udemy
12:00 PM Marriott Marquis, Yerba Buena Building A One-Stop Shop: Supporting Richard Conley, UMass Lowell
Salon 10-12 Students Has Never Been Easier
12:30 PM Intercontinental, How HP Initiated a Large Enterprise Adam Jones, HP; Scott Carruth, Advanced
Intercontinental Ballroom A-B Transformation with Salesforce - Part I Salesforce
2:30 PM Moscone West - Small Business Top 5 Recommendations for Launching and Beginner
Zone Managing Your Community
3:00 PM Marriott Marquis (Room TBD) Group
Meetup/Networking Session
3:30 PM Palace Hotel, Grand Ballroom Panel: Things I Wish I Knew When Russ Glover, Salesforce; Devra Intermediate
Concert Implementing Knowledge Struzenberg, Salesforce; Cheech
Moore, Salesforce
Wednesday
9:00 AM InterContinental, Grand Using Communities to Design a Successful, Gloria Gutierrez, Pearson Education; Advanced
Ballroom C Empowered Support Experience for Users Deborah Carter, Salesforce; Michael
Manning, Salesforce

11:00 AM InterContinental, Grand Implementing Knowledge and Collaboration Curtis Gold, HP; Scott Carruth, Intermediate
Ballroom C in the Large Enterprise Salesforce
 11:00 AM Palace Hotel, Ralston Ballroom Forrester: Transform Your Customer Service Ian Jacobs, Forrester Intermediate
for the Age of the Customer
11:00 AM Palace Hotel, Grand Ballroom Customer Service Analytics with Service Francois Lopitaux, Salesforce; Dylan
Rose Wave, Turn Insight into Customer Delight Thom, Salesforce
11:00 AM Yerba Buena Center for the Paul Greenberg, Denis Pombriant, Intermediate
Arts, Forum Ray Wang, John Taschek
Future of CRM: Paul Greenberg, Denis (Salesforce), Anne Chen (Salesforce)
Pombriant, Ray Wang
4 - 8 PM 50 Fremont (Room TBD) Meetup/Networking Session Group
7:00 PM Il Fornio (Invite required) Salesforce Knowledge User Group meetup Devra Stuzenberg, Salesforce; Lynda
King, Salesforce
Thursday
8:30 AM Palace Hotel, Grand Ballroom Panel: Things I Wish I Knew When Russ Glover, Salesforce; Devra Intermediate
Concert Implementing Knowledge Struzenberg, Salesforce; Cheech
Moore, Salesforce
10:00 AM Metreon AMC Theaters, Know-It-All: Best Practices for building a George Tarmy, ParkWhiz; Alex Beginner
Theater 15 Killer Knowledge Base Mozes, Udemy
10:00 AM Palace Hotel, Pacific Heights Large Enterprise Transformation of Cheryl Hodge, DuPont; Greg Glaser, Intermediate
Customer Service with Service Cloud AmerisourceBergen; Doug Porta,
Salesforce
10:30 AM Palace Hotel, Twin Peaks Intelligent Search: Self-Service Experiences David Wylie, Vmware; Lynda King, Intermediate
that Triple Deflection Rates Salesforce; Andre Robitaille,
Salesforce
11:30 AM Intercontinental, How HP Initiated a Large Enterprise Adam Jones, HP; Scott Carruth, Advanced
Intercontinental Ballroom A-B Transformation with Salesforce - Part II Salesforce
2:00 PM Palace Hotel, Grand Ballroom How Salesforce Uses the Service Cloud Sanjeev Balakrishnan, Salesforce
Rose
2:30 PM InterContinental, Grand Implementing Knowledge and Collaboration Curtis Gold, HP; Scott Carruth, Intermediate
Ballroom A-B in the Large Enterprise Salesforce
2:30 PM Palace Hotel, Grand Ballroom Top 5 Lessons Learned Deploying Michelle Manbeck, AOL; Cheech Beginner
Concert Knowledge Moore, Salesforce
3:30 PM Palace Hotel, Sunset Court New KCS tips for Salesforce Knowledge Devra Stuzenberg, Salesforce Beginner
 4:00 PM Palace Hotel, Pacific Heights Knowledge-Centered Support (KCS): Unlock Stephenie Gloden, Apollo Education Beginner
Your Hidden Knowledge Group; Greg Oxton, CSI; Lynda King,
Salesforce
Friday
10:00 AM Moscone West - Small Business Top 5 Recommendations for Launching and Beginner
Zone Managing Your Community

Analysts:
http://www.salesforce.com/dreamforce/DF15/docs/4perfectdays/DF154PD-Analyst.pdf
Special thanks to @atul nanda, @becca krass @scott carruth for suggestions on sessions.
Feel free to reach out and connect with our CEO and co-founder @phil verghis at the event.

This handy guide brought to you courtesy of Klever's Enterprise Assessment tool, which is now KCS v5 Aligned.
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