Title

Chapter 1: Introduction
1.1. Background - Context
1.2. Problem statement – focus on the gap
1.3 Research Objectives – alignment with the title [ variables, …]
1.4 Research Questions – Specific
1.5. Significance of the study – Contributions/benefits
1.6. Scope of the study – Area of study, scale,….
1.7. Definition of the terms – Conception/Operational definitions, measurement
1.8. Chapter plan – Organization/chapterization

Chapter 2: Literature Review

2.1. Relevance – concepts, variables [IV, DV], subject
2.2. Latest - not less than 10 years old
2.3. Category [Q1, Q2….]

Chapter 3: Methodology
3.1. Research Design
3.2. Conceptual framework
3.3. Population and sampling
3.4. Data types and collection, data collection tools
3.5. Analysis and presentation

Chapter 4: Overview of the Organization

Chapter 5: Findings and Analysis

5.1. customer service satisfaction
5.1.1 location of the facilities

Chapter 6: Discussions, Conclusion and Recommendations

6.1. Discussion – Findings based interpretations
6.1.1.
6.1.2.

6.2. Conclusion – Inference drawing

6.2.1.
6.2.2.
6.2.3.
6.3. Recommendations –
6.3.1.
6.3.2.
6.3.3.

Limitations of the study

• Time
• Measurement
• Money/budget
• Methodology

References
• APA Style

Appendixes