CAVITE STATE UNIVERSITY – IMUS CAMPUS

DEPARTMENT OF MANAGEMENT
OMGT 50 - OPERATIONS MANAGEMENT

NAME:_____JUSTINE C. BOQUIL______________________ DATE: ___October 19, 2022___

SECTION: ____FMGT 2-C_____________________________ SCORE: __________________

CHAPTER 1 – QUIZ
Basics of Operations Management

Short Discussions: 10 pts each

1. Of all the business functions, operations if the most diverse in terms of the tasks performed. If you consider
all the issues involved in managing transformation process, you can see that operations managers are never
bored. In terms of functions, who are Operations Managers and what do they do?
The one whom head of the operation functions and generally reports directly to the
president or chief operating officer in a company usually are the vice president of operations, vice
president of manufacturing, V.P., or director of supply chain operations. Below them, are the
midlevel managers; such as manufacturing manager, operations manager, quality control manager,
plant manager, and others. Underneath, the variety of positions, like quality specialist, production
analyst, inventory analyst and production supervisor. These people perform a diversity of functions
according to their roles and position. Such as analyzing production problems, developing forecasts,
making plans for new products measuring quality, monitoring inventory and developing employee
schedules. With this, we can see the importance of operational jobs in a company. Aside from
having many job opportunities at all levels of company, organizations tend to offer high salaries,
interesting work, and excellent opportunities for advancement.
To summarize, business functions need information from operations management in order
to perform their tasks. At the same time, operations managers are highly dependent on input from
other areas. This process of information sharing is dynamic and required to managers to work in
teams and understand each other’s roles in the company they worked in.

2. Discuss the two major differences between service and manufacturing organizations. Give an example of
a service and manufacturing company and compare their operational processes.
There are two primary distinctions between service and manufacturing organizations. First,
service organizations produce intangible products that cannot be produced ahead of time, while in
manufacturing they produce physical, tangible goods that can be stored in inventory before they
are needed. Second, services usually involve a high customer contact where customers are present
during the service. In manufacturing, most of the customers do not have a direct contact with the
operation usually it occurs through distributors and retailers.

An example of manufacturing company is a car company who makes a car and can keep
in their warehouse/inventory until a customer want to buy it. In service, like a beauty salon they
need the presence of the customer to provide their services. With this, we can see that the two have
a difference in operation particularly in engaging their products to the customers. Even if they have
distinction with each other, some businesses are able to do the two at same time like a fast-food
chain. Where their products are in the inventory and can be serve when customer purchase it they
also involve in physical contact which is serving.