Republic of the Philippines

PRESIDENT RAMON MAGSAYSAY STATE UNIVERSITY

(Formerly Ramon Magsaysay Technological University)
Graduate School

PRODUCTION AND OPERATIONS MANAGEMENT

Name: ALFONSO JOEL V. GONZALES Date: 05/29/2021

Course: MBA-304

Questions:
1. Differentiate the concept of Production Management and Operations Management?
A high level comparison which distinct production and operations management can be done on
following characteristics:

Output: Production management deals with manufacturing of products like (computer, car, etc)
while operations management cover both products and services.
Usage of Output: Products like computer/car are utilized over a period of time whereas services
need to be consumed immediately
Classification of work: To produce products like computer/car more of capital equipment and less
labour are required while services require more labour and lesser capital equipment.
Customer Contact: There is no participation of customer during production whereas for services a
constant contact with customer is required.

2. What is the relationship of the two?

Every successful organization has a line function as well as a support function that must be
efficient. But the production comes under the line function category which has a direct impact on the
customers. Hence it dictates customer experience. Customer experience is critical for the survival of any
organization. Therefore line function to a large extent determines the future of the company in question.
The role of the operation manager is to ensure that products or services are always available and
reaches customers promptly. He also makes sure that raw materials are transformed successfully into
finished products. One importance of operation management is to improve the overall productivity of the
business. Resources are also used properly in other to eliminate wastage and boost profit.
The relationship between the two mainly focuses on the fact that they are both relevant to an
establishment. They both help the firm to accomplish its objectives. In the past, the mindset people had was
that operation management isn’t pertinent. It is best for companies to implement both management
concepts and ensure they are run efficiently to achieve business growth and customer satisfaction.

3. What is the importance of POM in your life as an MBA student? In your workplace?
 I believe it is safe to say that all businesses need operations and production management in order to
function. Also, operation and production are of course essential parts of running any business, and it’s worth
noting that obtaining skills in these areas can make me a great manager someday.

As an MBA student, POM is important to me because production and operations management skills can be
applied across all industries. In banking and finance, in which I am included, production and operations
management skills are necessary in order to move large sums of money and construct financial deals.

Instructions:
1. Please answer briefly.
2. Write your answer on the space provided below.
3. Thank you and God Bless you.