Topic: Effect of E Banking on Various Customers in the Town of Sauteurs during the

Year 2023
Name of Candidates: Jamil Franklyn, Shennelle Sylvester, Thalia Alexander, Emma
Scott ja
School: MacDonald College
Center number: 08008
Subject: Principles of Accounts
Proficiency: Business
Territory: Grenada
Teacher: Revana Ben
Year:2023
Table of Contents

Topics issue or problem ................................................................................................1

Objective of the project ................................................................................................2
Background ....................................................................................................................3
Presentation of analysis of data .......................................................................................4
Conclution........................................................................................................................5
Recommendation ..............................................................................................................6
Appendices .......................................................................................................................7

Topic :
An investigation into the impact of e-banking on individuals in the town of Sauteurs
during the year 2022.

Objectives
·To find out whether customers in Sauteurs utilize various e-banking
services provided by commercial banks.
To determine the benefits which customers in Sauteurs experience from e-banking.
.To determine the disadvantages of e-banking on customers in Sauteurs

E-BANKING IN GRENADA
Long ago in Grenada , banking in Grenada meant traveling to the nearest bank and
standing in long lines ; waiting your turn to do your business transactions . Online
banking gives you the ability to manage your bank account over the internet using a
computer or mobile device . There is no need to visit a bank branch and you can do all of
your banking tasks when it's most convenient for you , including outside of normal
banking hours . This e-banking trend has arised globally and in many countries in the
Caribbean region. Individuals are now choosing to conduct more transactions online
rather than visiting banks; because this is an easier and more convenient way of
conducting their business. As a result banks are closing down some of their branches in
rural areas. E-banking is affecting the lives of citizens of the country in many ways . We
the researchers would like to know how citizens of this country are coping with moving
from traditional banking to online banking.

Presentation and analysis

Objective Three
Disadvantages of customers using various e-banking services provided by commercial
banks. To answer objective Three questionnaire question Fourteen were used
.

Customers who faced problems using e-banking.

Respondents Percentages
No problems 25%
Others 75%

Table showing the number of customers that faced challenges using e-

banking.

According to the numbers in the table, the pie chart shows a total of 100%. 25% of
respondents experienced no problems with e-banking, while 75% had various issues.

Conclusion:
In the year 2023, in Sauteurs of customers who use e-banking, only 25% of
respondents had no problems with e-banking, while 5% had other concerns.
 Recommendations
Only three firms had no problems, but one firm had other problems to face in
the transferring of money from the bank and recommended that people who
faced other problems choose more effective banking services.

Appendices

1) What is your Gender?

Male □ ✓ ✓
Female □ ✓✓
 2) What is your age range?
18 -39 ✓ ✓
40-59✓
60-75√ ✓

3) Which financial institution do you use?

Republic bank
cooperative bank✓ ✓ ✓
Scotia bank
Other ✓

4) Does your financial institution offer e-banking ?

Yes ✓ ✓ ✓ ✓
No ✓

5) Have you registered for e-banking?

Yes ✓ ✓ ✓ ✓ 16
No ✓ 4

6) Which methods do you use to transact business with your bank?

Visit the bank ✓ 9
Telephone banking ✓ 1
e-banking ✓8
send someone to transact business ✓1
other ✓ 1
All available banking✓
swift transfer
7) On a scale of 1 to 10 , with 1 being the lowest and 10 the highest:
 How often do you utilize each of the following methods?
visits the bank
1✓ 2✓ 3 ✓ 4 5 6✓ ✓ 7 8 9 10
telephone banking
1✓ ✓ 2✓ 3 4 5 6 7 8✓ 9 10
e-banking
1✓ 2 3 4 5✓ 6 7✓ 8✓ 9 10

8) Do you use e-banking ?

Yes ✓ ✓ ✓
No ✓ ✓

9) If yes , which of the following e-banking services have you used over the past year ?
Pay bills ✓ ✓
Make payments to friends
Transfer money between accounts ✓ ✓ ✓
Manage alerts ✓ ✓
View account balances and statements
Pay credit cards
Schedule transactions ✓
Request services such as wire transfers, cheque books, stop payments etc
All of the above

INTERVIEW QUESTIONS FOR THE BANKS

1. On average , what percentage of customers use e-banking , compared to visiting the bank, over
the past year?
 2. What are the main e-banking services which customers use?

3. How have your elderly customers responded to e-banking ?

4. What are some of the challenges which they face ?

What do your customers enjoy most about e-banking ?

5. What are some of the challenges which your customers have expressed with regards to e-
banking?
6. What measures are there in place to assist customers?

2. E-banking payments to friends and family are also feasible messaging in a safe
manner. Payment of utility bills
 3.Teachnology services prevent elderly persons from taking surveys.

4 Improving service is unfamiliar territory for teachnology. Some of them may not
have the requisite information to have access to services.

5 Convenience and service 24 hours a day, seven days a week.

6. outlining techniques to assist customers in navigating e-banking restrictions.