Product

Support
Guide
D297 MP C307SPF
D296 MP C407SPF
rfg074406 v1.3

Introduction January 2017

Replaces MP C306SPF, MP C406SPF

 Table of Contents
Product Concept…………………..……………….…… • Page 4

Smart Operation Panel ……………………….……..… • Page 5

New Features ……………………………….……..…… • Page 6

Feature Comparison to Previous Model..…………..... • Page 7

Standard Configuration..………...……………….….… • Page 8

Options…………………………..………….…….….…. • Page 11

Supplies & Yields……………….…………………..…... • Page 15

Target Reliability ....…….…….………….….………..… • Page 16

PM Parts – Mainframe………………..……..…..……... • Page 17

Yield Parts – Mainframe…...…...………………...….… • Page 18

Yield Parts – Peripheral……………….…………….…. • Page 19

Color Ratio……………………………………………..… • Page 20

Version 1.3 Subject to Change 2

 Table of Contents – cont’d

Installation Requirements ..………………….…. • Page 21

Dimensions……….…………….…………..…… • Page 22

Installation Times….....……………………….… • Page 24

Storage / Transportation…..………………….… • Page 25

Training Information.……………….……….…… • Page 26

Documentation……..………………………….… • Page 27

Contact Information……….....………………..… • Page 28

Escalation Procedure….……………………..… • Page 29

Revisions…………………………………………. • Page 31

Version 1.3 Subject to Change 3

 Product Concept

 The launch of the MP C307SPF / MP C407SPF will provide a 31 /

42 ppm LT desktop type Color MFP to replace the LT monochrome
products.

 The MP C307SPF / MP C407SPF is equipped with the standard

Smart Operation Panel. This will help to open up a greater variety of
various solutions with this product.

– Standard 10.1 intuitive operation panel display

– Response speed has been drastically improved by updated OS

Version 1.3 Subject to Change 4

 Smart Operation Panel
*A customization is required to take advantage of the items written in red.
Speaker Power LED

For USB
memory For USB
camera
SD card
Access LED
HDMI*

SD card

Reset button

*Extended
Function
Keys

Incoming USB NFC*

fax LED

Data-in LED

Check status button Status LED Microphone

Version 1.3 Subject to Change 5

 New Features – Connectivity / Software
 GW controller
– GW wireless LAN supports Wi-Fi Direct
– Indicator for log storing is displayed
– Removal of the limitation regarding import/export preferences
– Managing of device preferences via a web server is supported
– Ability to obtain logs from Web Image monitor is supported
– Network packets can be stored on the HDD and copied to an SD card

 Smart operation panel

– SMC includes Smart operation panel information
– Wi-Fi direct support Wi-Fi Protected Setup
– Customization is available per user
– New widgets are available
– Smart operation panel settings are integrated into “User tools”
– Bluetooth connection is supported on the Smart operation panel
– Support for RICOH Smart Device Connector
Version 1.3 Subject to Change 6
 Feature Comparison to D196 / D220

Description D297 / D296 D196 / D220

CTL 16S 15S

OCR Improvement on OCR performance -

Supported
Higher Yield Toner N/A
(only for MP C407)
Air Print Supported N/A

Mopria Mobile Print Supported -

Smart Apps UI Supported N/A

Hanging shape of the detection
ADF set sensor -
feeler
Supported from the initial Supported from the middle of mass
Auto remote firmware update (ARFU)
production production
Available (Printing/Display of a PM
PM parts list menu Not available
counters list is available.)
Adjustment is not required after
Laser unit Adjustment is required after replacing.
replacing.
ADF SPDF ARDF

Version 1.3 Subject to Change 7

 Standard Configuration
Serial Number
Model Launch Date Product Code EDP Code Speed
Prefix
MP C307SPF 01/18/2017 D297 417839 C50yPmxxxxx 31/31 (LT) cpm

MPC407SPF
50 sheet ARDF
01/18/2017 D296 417847 C49yPmxxxxx 42/36 (LT) cpm
 Printing
 Scanning
 Fax
 10.1" Smart Operation Panel
 2GB Ram, 320 GB HDD
 1.46 GHz CPU Intel Processor
 1 x 250 sheet paper tray
 100 sheet Bypass Tray
 Auto duplexing
 Single Pass Document Feeder

Version 1.3 Subject to Change 8

 Configuration
Item Description Remarks
1 1 Bin Tray BN1030 -

2 Page Keeper Type M28 Installed at REI/MCC

3 Paper Feed Unit PB1080 Up to 2 can be stacked

3 Paper Feed Unit PB1080TE Available March 2017

Version 1.3 Subject to Change 9

 Controller Configuration

Item Description Remarks

1 Fax Option Type M28 Standard

2 320GB HDD Standard

3 Controller Interface Options 1 Slot

If multiple
applications are
SD Card Slots 1 & 2 for required, merge all
4
Controller Options applications in one
SD card with the
SP mode.

Version 1.3 Subject to Change 10

 Options
Common /
Item Description Product Code EDP Code Notes
Unique
PB 1080 Paper Feed Unit D573 417426 Common D196

BN1030 1Bin Tray BN1030 D574 417874 Unique

Page Keeper Type

Page Keeper D3DQ 417893 Unique
M28
XPS Direct Print
XPS Direct Print D3E602 417890 Unique
Option Type M28
Fax Connection Unit
Fax Connection Unit D3E626 417887 Unique
Type M28

OCR Unit Type M13 OCR Unit D3AC23 417428 Common D238

NFC Card Reader

NFC Card Reader D3AC21 417112 Common D196
Type M13
IEEE 1284 Interface
IEEE1284 D3C017 417596 Common D238
Board Type A
IEEE 802.11a/g/n
Interface Unit Type Wireless LAN D3BR01 417493 Common D238
M19
USB Device Server
USB Device Server D3BC28 417567 Common D238
Option Type M19

Version 1.3 Subject to Change 11

 Options – Cont’d
Common /
Item Description Product Code EDP Code Notes
Unique
File Format Converter
File Format Converter D3BR04 417508 Common D238
Type M19
Extended USB Board
Extended USB Board D3BS01 417566 Common D238
Type M19
Embedded HotSpot Embedded HotSpot
- 415620 Common D238
Type S Type S
Optional Counter Optional Counter
Interface Unit Type Interface Unit Type B87021 417111 Common D238
M12 M12
Unicode Font Package Unicode Font Package
B86901 413009 Common D238
for SAP 1 License for SAP 1 License

MP C305
Low Cabinet - 100468FNG Common D196
Low Cabinet
MP C305
Medium Cabinet - 100469FNG Common D196
Medium Cabinet
MP C305
High Cabinet - 100470FNG Common D196
High Cabinet
ESP XG-PCS-15D
Power Filter - 006428MIU Common D196
Power Filter

ESP AC1 Power Filter Power Filter - ESPAC1 Common D196

External USB
External USB
Keyboard - 1002266FNG Common
Keyboard
(No Bracket)

Version 1.3 Subject to Change 12

 Option Compatibility
Category Product Name You Must Install You Cannot Install Comments
Platen Cover PN1010 - ARDF DF1030 -
Original Feeding
SPDF - Platen Cover PN1010 -

Paper Feeding Paper Feed Unit PB1080 - - Up to 2 units

1 Bin Tray 1 Bin Tray BN1030 - - -

Fax Option Type M28 - - -

Fax
Fax Option Type M28 for
Fax Connection Unit Type M28 - -
(Center machine)

PostScript 3 Unit Type M28 - - -

Printer Option IEEE 1284,

IEEE802.11a/b/g/w/n,
Extended USB Board Type M19 - -
File Format Converter,
USB Device Server Option
File Format Converter,
IEEE 1284 Interface Board Type IEEE 802a/b/g/w/n,
- -
M19 USB Device Server Option,
Extended USB Board
File Format Converter,
IEEE 802.11a/g/n Interface Unit IEEE 1284 Interface Board,
Network Option - -
Type M2 USB Device Server Option,
Extended USB Board
IEEE 1284,
USB Device Server Option IEEE 802.11a/b/g/n,
- -
Type M19 File Format Converter,
Extended USB Board

Version 1.3 Subject to Change 13

 Option Compatibility – Cont’d
You Cannot
Category Product Name You Must Install Comments
Install
Optional Counter Interface
Security
Unit Type M12
- - -
Optional Counter Interface
- - -
Unit Type M12

OCR Unit Type M13 - - -

Others
IEEE 802.11a/g/n
File Format Converter IEEE1284, USB Device
- -
Type M19 Server Option, Extended
USB Board

Version 1.3 Subject to Change 14

 Supplies & Yields
Description EDP Code Yield
Print Cartridge Black MP C406 842091 17,000*
Print Cartridge Cyan MP C406 842092 6,000*
Print Cartridge Magenta MP C406 842093 6,000*
Print Cartridge Yellow MP C406 842094 6,000*
Print Cartridge Black MP C407 842207 17,500*
Print Cartridge Cyan MP C407 842208 8,000*
Print Cartridge Magenta MP C407 842209 8,000*
Print Cartridge Yellow MP C407 842210 8,000*
Print Cartridge MP C406 is can be used in the MP C306, MP C406, MP C307.
Print Cartridge MP C407 can only be used in the MP C407.

No Starter Toners
Note: * A4/LT, 5% chart is used to measure the yield.

ACV = 2K
Max CV = 5K

Version 1.3 Subject to Change 15

 Target Reliability
Model PM Cycle AMV Max MV
MP C307SPF 60k APV: 2k/Month APV: 5k/Month
MP C407SPF 90k APV: 3k/Month APV: 5k/Month

Notes:
 The figures above are calculated based on the following:
 PM is regularly performed.
 Recommended paper types are used.
 The machine is installed under operable environmental conditions
 A4 (LT) short-edge feed
 Image coverage ratio: 5%
 2P/J
 Color ratio: 30%

Version 1.3 Subject to Change 16

 PM Parts - Mainframe
Part Number Description Expected Yield (Pages) Unique Or Common

PCDU PM Parts - Mainframe

D2970121 (*2) PCDU-K MP C307SPF 60k D196
D2960121 (*2) PCDU-K MP C407SPF 60k D196
D2960122 PCDU-C MP C307SPF (MP C407SPF) 36k (120k) D196
D2960123 PCDU-M MP C307SPF (MP C407SPF) 36k (120k) D196
D2960124 PCDU-Y MP C307SPF (MP C407SPF) 36k (120k) D196
Fusing Unit
D2964037 (*1) Fusing Sleeve Belt Assembly - NA 60k (*3) MP C407SPF U
Other
D1176401 Waste Toner Bottle 90k D196
The yield figures in the above table are based on the following conditions:
 A4 (LT) short-edge feed
 5% image coverage ratio
 Color ratio: 30%
 2 print/job

*1 Fusing Sleeve Belt Assembly is prescribed as a PM part for the MP C407SPF only.
*2 PCDU-K for the MP C307SPF and MP C407SPF are different and incompatible.
*3 The Fusing Sleeve Belt Assembly (prescribed as a PM part only for the MP C407 model) is to be replaced independently at every
60k except when the entire fusing unit needs to be replaced, which is at 120K.
*4 Although the original yield of the color PCDUs is 36k, the replacement interval at color ratio 30% is 120k, because the
replacement interval of a color PCDU depends on the color ratio. Therefore, the color PCDUs of MP C307SPF are treated as Yield
parts.
Version 1.3 Subject to Change 17
 Yield Parts - Mainframe
Expected Yield Unique Or
Part Number Description
(Pages) Common
PCDU - The color PCDUs are treated as EM parts, as the actual yield of these units depends on the actual color ratio. Refer to slide 20

D2960122 PCDU-C ( MP C307SPF) 36k C (MP C306SPF)

D2960123 PCDU-M (MP C307SPF) 36k C (MP C306SPF)

D2960124 PCDU-Y (MP C307SPF) 36k C (MP C306SPF)

Fusing Unit - Due to their durability and extended service life, the below parts are treated as EM parts. Refer to slide 20
MP C307SPF / MP C407SPF
D2964031 120K U
Fusing Unit - NA
Transfer - Due to their durability and extended service life, the below parts are treated as EM parts. Refer to slide 20

D1966002 ITB Unit 120K C (MP C306SPF)

D1966201 PTR Unit 120K C (MP C306SPF)

Paper Feed

D1172851 Feed Roller 120k C (MP C306SPF)

D1172872 Friction Pad 120k C (MP C306SPF)

AF031092 Feed Roller – Bypass Tray 120k C (MP C306SPF)

Version 1.3 Subject to Change 18

 Yield Parts - Peripheral
Expected Yield
Part Number Description Unique Or Common
(Originals)
SPDF

D6063112 Separation Pad 30k C (MP C306SPF)

D6062113 Pick-up Roller 45k C (MP C306SPF)

D6DJ2111 Feed Roller 45k C (MP C306SPF)

Paper Feed Unit

AF031063 Feed Roller 120k C (MP C306SPF)

D5732908 Friction Pad 120k C (MP C306SPF)

Version 1.3 Subject to Change 19

 Color Ratio
Number of Prints (k prints)

1P/J 2P/J 3P/J 4P/J

Black PCU 40k 60k 60k 60k

Color PCU 23k 36k 36k 36k

Fusing Sleeve Belt

27k 60k 60k 60k
Assembly

Waste Toner Bottle 85k 90k 96k 98k

Image Transfer Belt

80k 120k 120k 120k
Unit

Paper Transfer Roller

80k 120k 120k 120k
Unit

Fusing Unit – MP C307 61k 120k 120k 120k

Fusing Unit – MP C407 53k 120k 120k 120k

Version 1.3 Subject to Change 20

 Installation Requirements
 Power requirements
– Input voltage level: 120 to 127 V, 60 Hz 15 Amp
– Permissible voltage fluctuation:
NA: 108 V (120 V-10%) – 138 V (127 V+8.66 %)
– Do not use an extension cord or place things on the power cord

 Footprint
– A: Over 70 mm (2.8”) Base Machine
Over 120 mm (4.7”) w/1-Bin Tray Unit
– B: Over 100 mm (3.9”)
– C: Over 402 mm (15.8”)
– D: Over 420 mm (16.5”)

 Weight
– Under 45.0 kg (99.2lbs) SPDF Model
Version 1.3 Subject to Change 21
 Dimensions

Version 1.3 Subject to Change 22

 Dimensions – cont’d

Version 1.3 Subject to Change 23

 Installation Times
Peripheral Installation Times (minutes)
Paper Feed Unit PB1080 10
1 Bin Tray BN1030 15
Fax Connection Unit Type M28 10
IEEE 802.11a/g/n Interface Unit Type M19 5
IEEE 1284 Interface Board Type M19 5
XPS Direct Print Option Type M28 5
USB Device Server Option Type M19 5
File Format Converter Type M19 10
OCR Unit Type M13 5
Optional Counter Interface Unit Type M12 10
NFC Card Reader Type M13 10
PostScript3 Unit Type M28 5
Extended USB Board Type M19 10

Version 1.3 Subject to Change 24

 Storage / Transportation
Storage Transportation
Temperature -30~45 Celsius
Temperature -30~45 Celsius
Humidity 15~80%RH
Mainframe Storage Period 12 Months
Humidity 15~95%RH
Max Stack 3
Max Stack 5

Version 1.3 Subject to Change 25

 Training Information
The MP C307SPF / MP C407SPF will only be available as a Self-Paced online
training.
It is designed for Service Professionals who have completed the following
courses:
 Technology Essentials
 Digital Color Basics
 Smart Operation Panel

Version 1.3 Subject to Change 26

 Documentation

Description RFG E-Source Number

Operating Instruction TBA
Point-to-Point TBA
Parts Catalog TBA
Service Manual TBA

Please refer to the http://www.ricohlearninginstitute.com site for the most up to date training
information.

Please be aware that once a model or series is out of production, the Field Service Manual,
Technical Service Bulletins and Ricoh University should be referenced for the most current
information. Check the TSC website and e-source.

Version 1.3 Subject to Change 27

 Contact Information
Name
Technical Services Call Center
(Hotline)
Hytec Parts and Logistics Control
Technology Solutions Resource
Center
Headquarter Web Sites
Material Safety Data Sheets
Ricoh Learning Institute
Version 1.3
Contact
Parts: (800) 333-3147
Ricoh: (800) 537-4264
Savin: (800) 291-6044
Lanier: (800) 346-6057
Canada: (800) 922-4072
Solutions: (888) 424-1573
Customer Support (800) 577-4264
Automated Services: (866) 239-8494 myricoh@ricoh-usa.com
Printer/Scanner/Projector Support: (800) 742-6438
Dealer Printer Customers: (800) 972-8796
Warranty Processing: (800) 557-4264
(800) 883-1001 www.hytecrepair.com
http://www.tscweb.net
Ricoh Corporation: http://www.ricoh-usa.com
Savin Corporation: http://www.savin.com
Lanier Corporation: http://www.lanier.com
(800) 336-MSDS (6737) http://msds.ricoh-usa.com/msds/
(866) 239-8494
email address: ricohlearninginstitute@ricoh-usa.com
Subject to Change 28
 Escalation Procedure
Solutions Support and Escalation Intake Guide
http://rfg-esource/nj03ntas02/groups/public/documents/communication/rfg057276.pdf
Required Information for Hardware Issues
 Symptom
 Possible cause
 Description and result of the action taken
 Parts replaced
 Model type and serial number
 Printer configuration sheet and maintenance report sheet
 Occurrence frequency
 Whether or not the symptom could be duplicated on a lab machine (YES/NO)
 Occurrence conditions
 When the symptom start to appear
 Optional equipment information
 Results after installing the units/options on another machine
 Whether or not have any customized parts been applied
 Log-storing data (controller, engine, and operation logs) with SP5-857
 SMC Report (SP5992-001)
Version 1.3 Subject to Change 29
 Escalation Procedure – cont’d
Required Information for Computer connectivity problems:
 Printer configuration page
 Any actions already taken (step-by-step)
 Computer specifications (manufacturer, model, type, CPU, memory, etc.)
 OS and applications installed (versions and service packs)
 Driver and utilities used (versions and service packs)
 Network environment (protocol, topology, address, and configuration)
 Network packet capture/print capture file
 Document originals (files)
 PIF (Problem Information Form)
– PIFs can be downloaded from the Global Knowledge:
– http://tscweb.custhelp.com/app/answers/detail/a_id/119457

Version 1.3 Subject to Change 30

 Revisions
 1.0 Original
 1.1 Revised the options and launch date
 1.2 Updated the PCDU part numbers
 1.3 High yield toner cartridges were added

Version 1.3 Subject to Change 31