Professional Documents
Culture Documents
Getting It Right Every Time
Getting It Right Every Time
year of life and those who are caring for people at the end of life, It is designed to complement the RCN online
hydration, bladder and bowel care, must be actively explored, B Ethical integrity, legal integrity,
accountability, responsibility.
Potential conflict within the family
re management of nutritional needs
• Acknowledge pain and distress and take action. 1. Recognise respected and met as far as
important to them. an independent review of evidence resources on end of life care and nutrition and physical handling and making sure • Recognise when someone may be entering The possibility that a possible.
when there is a decline in ability to
swallow leading to choking.
hydration. It could also be used as a tool to
relating to nutrition and hydration at support learning.
that those receiving care are kept the last few days and hours of life.
person may die within the
next few days or hours 5. Plan and do
C Safety of patients, visitors and
staff, management of risk,
Risk assessment in caring for a
person who is in hospital and wants
This guide has been developed the end of life commissioned by the in clean and hygienic conditions… • Involve people in decisions about their care must be recognised and An individual plan of care,
D
clinical safety.
Advocacy, empowerment,
to go home to die and lives alone.
Supporting a person with learning
communicated clearly. which includes food and
using information from the 2014 RCN, and expert opinion. making sure you provide help to and respect their wishes.
drink, symptom control and
patient-centred care, patient
involvement.
disabilities to die in their preferred
place of care.
You can find these resources at:
www.rcnendoflife.org.uk
those who are not able to • Keep the person who is reaching the end of their life 2. Communicate psychological, social and E Communication, handling Advance care planning.
and those important to them up to Sensitive communication spiritual support, must be feedback, record keeping, Responding to a complaint about
www.rcneolnutritionhydration.org.uk feed themselves or drink date with any changes in condition. should take place between agreed, co-ordinated and
reporting, monitoring. poor end of life care.
F Evidence-based, practice, The possible introduction of
fluid unaided.” • Document a summary of conversations
staff and the dying person,
and those identified as
delivered with compassion. technical skills, education,
clinical reasoning.
tele-health care in a rural setting.
and decisions. important to them. These themes are reflected G Multi-disciplinary and multi- Co-ordination of care in the
(NMC, 2015) agency working, co-ordination, community setting with a person
in the policy guidance within
• Seek further advice if needed. and continuity of care. with highly complex needs.
3. Involve the other three UK countries.
• Look after yourself and your colleagues and seek H Leadership, contributing to an Nurses and nursing staff lead by
The dying person, and those open and responsive culture. example ensuring end of life care is
support if you need it. identified as important to given in a manner that is responsive
them, should be involved in to individual needs.
How will this What are the What do I National guidance for RCN Principles of
Who is this guide for? guide help me? fundamentals? need to do? end of life care Nursing Practice
This guide will highlight what is important when caring The NMC describe the fundamentals of care as: • Treat people compassionately. The four UK countries decisions about treatment RCN Key Nursing Examples in end of life
have their own guidance and care to the extent that Principles care
All nursing staff including health RCN End of life care survey which for a person approaching the end of their life. Whilst
there is a focus on care in the last few days, the same
• Listen to people.
documents on end of the dying person wants.
care assistants in all settings showed that individuals wanted more caring principles can be applied throughout the last
“The fundamentals of care include, • Communicate clearly and sensitively. life care. In England, the
A Dignity, equality, diversity
and humanity.
Individualised holistic assessment
of need including culture and
guidance is referred to as the 4. Support
but are not limited to, nutrition, • Identify and meet the communication needs reasonable adjustments made. Also
caring for people in the last education and information around year of life.
of each individual.
five priorities of care: The needs of families consider the needs of the carer.
year of life and those who are caring for people at the end of life, It is designed to complement the RCN online
hydration, bladder and bowel care, must be actively explored, B Ethical integrity, legal integrity,
accountability, responsibility.
Potential conflict within the family
re management of nutritional needs
• Acknowledge pain and distress and take action. 1. Recognise respected and met as far as
important to them. an independent review of evidence resources on end of life care and nutrition and physical handling and making sure • Recognise when someone may be entering The possibility that a possible.
when there is a decline in ability to
swallow leading to choking.
hydration. It could also be used as a tool to
relating to nutrition and hydration at support learning.
that those receiving care are kept the last few days and hours of life.
person may die within the
next few days or hours 5. Plan and do
C Safety of patients, visitors and
staff, management of risk,
Risk assessment in caring for a
person who is in hospital and wants
This guide has been developed the end of life commissioned by the in clean and hygienic conditions… • Involve people in decisions about their care must be recognised and An individual plan of care,
D
clinical safety.
Advocacy, empowerment,
to go home to die and lives alone.
Supporting a person with learning
communicated clearly. which includes food and
using information from the 2014 RCN, and expert opinion. making sure you provide help to and respect their wishes.
drink, symptom control and
patient-centred care, patient
involvement.
disabilities to die in their preferred
place of care.
You can find these resources at:
www.rcnendoflife.org.uk
those who are not able to • Keep the person who is reaching the end of their life 2. Communicate psychological, social and E Communication, handling Advance care planning.
and those important to them up to Sensitive communication spiritual support, must be feedback, record keeping, Responding to a complaint about
www.rcneolnutritionhydration.org.uk feed themselves or drink date with any changes in condition. should take place between agreed, co-ordinated and
reporting, monitoring. poor end of life care.
F Evidence-based, practice, The possible introduction of
fluid unaided.” • Document a summary of conversations
staff and the dying person,
and those identified as
delivered with compassion. technical skills, education,
clinical reasoning.
tele-health care in a rural setting.
and decisions. important to them. These themes are reflected G Multi-disciplinary and multi- Co-ordination of care in the
(NMC, 2015) agency working, co-ordination, community setting with a person
in the policy guidance within
• Seek further advice if needed. and continuity of care. with highly complex needs.
3. Involve the other three UK countries.
• Look after yourself and your colleagues and seek H Leadership, contributing to an Nurses and nursing staff lead by
The dying person, and those open and responsive culture. example ensuring end of life care is
support if you need it. identified as important to given in a manner that is responsive
them, should be involved in to individual needs.
How will this What are the What do I National guidance for RCN Principles of
Who is this guide for? guide help me? fundamentals? need to do? end of life care Nursing Practice
This guide will highlight what is important when caring The NMC describe the fundamentals of care as: • Treat people compassionately. The four UK countries decisions about treatment RCN Key Nursing Examples in end of life
have their own guidance and care to the extent that Principles care
All nursing staff including health RCN End of life care survey which for a person approaching the end of their life. Whilst
there is a focus on care in the last few days, the same
• Listen to people.
documents on end of the dying person wants.
care assistants in all settings showed that individuals wanted more caring principles can be applied throughout the last
“The fundamentals of care include, • Communicate clearly and sensitively. life care. In England, the
A Dignity, equality, diversity
and humanity.
Individualised holistic assessment
of need including culture and
guidance is referred to as the 4. Support
but are not limited to, nutrition, • Identify and meet the communication needs reasonable adjustments made. Also
caring for people in the last education and information around year of life.
of each individual.
five priorities of care: The needs of families consider the needs of the carer.
year of life and those who are caring for people at the end of life, It is designed to complement the RCN online
hydration, bladder and bowel care, must be actively explored, B Ethical integrity, legal integrity,
accountability, responsibility.
Potential conflict within the family
re management of nutritional needs
• Acknowledge pain and distress and take action. 1. Recognise respected and met as far as
important to them. an independent review of evidence resources on end of life care and nutrition and physical handling and making sure • Recognise when someone may be entering The possibility that a possible.
when there is a decline in ability to
swallow leading to choking.
hydration. It could also be used as a tool to
relating to nutrition and hydration at support learning.
that those receiving care are kept the last few days and hours of life.
person may die within the
next few days or hours 5. Plan and do
C Safety of patients, visitors and
staff, management of risk,
Risk assessment in caring for a
person who is in hospital and wants
This guide has been developed the end of life commissioned by the in clean and hygienic conditions… • Involve people in decisions about their care must be recognised and An individual plan of care,
D
clinical safety.
Advocacy, empowerment,
to go home to die and lives alone.
Supporting a person with learning
communicated clearly. which includes food and
using information from the 2014 RCN, and expert opinion. making sure you provide help to and respect their wishes.
drink, symptom control and
patient-centred care, patient
involvement.
disabilities to die in their preferred
place of care.
You can find these resources at:
www.rcnendoflife.org.uk
those who are not able to • Keep the person who is reaching the end of their life 2. Communicate psychological, social and E Communication, handling Advance care planning.
and those important to them up to Sensitive communication spiritual support, must be feedback, record keeping, Responding to a complaint about
www.rcneolnutritionhydration.org.uk feed themselves or drink date with any changes in condition. should take place between agreed, co-ordinated and
reporting, monitoring. poor end of life care.
F Evidence-based, practice, The possible introduction of
fluid unaided.” • Document a summary of conversations
staff and the dying person,
and those identified as
delivered with compassion. technical skills, education,
clinical reasoning.
tele-health care in a rural setting.
and decisions. important to them. These themes are reflected G Multi-disciplinary and multi- Co-ordination of care in the
(NMC, 2015) agency working, co-ordination, community setting with a person
in the policy guidance within
• Seek further advice if needed. and continuity of care. with highly complex needs.
3. Involve the other three UK countries.
• Look after yourself and your colleagues and seek H Leadership, contributing to an Nurses and nursing staff lead by
The dying person, and those open and responsive culture. example ensuring end of life care is
support if you need it. identified as important to given in a manner that is responsive
them, should be involved in to individual needs.
How will this What are the What do I National guidance for RCN Principles of
Who is this guide for? guide help me? fundamentals? need to do? end of life care Nursing Practice
This guide will highlight what is important when caring The NMC describe the fundamentals of care as: • Treat people compassionately. The four UK countries decisions about treatment RCN Key Nursing Examples in end of life
have their own guidance and care to the extent that Principles care
All nursing staff including health RCN End of life care survey which for a person approaching the end of their life. Whilst
there is a focus on care in the last few days, the same
• Listen to people.
documents on end of the dying person wants.
care assistants in all settings showed that individuals wanted more caring principles can be applied throughout the last
“The fundamentals of care include, • Communicate clearly and sensitively. life care. In England, the
A Dignity, equality, diversity
and humanity.
Individualised holistic assessment
of need including culture and
guidance is referred to as the 4. Support
but are not limited to, nutrition, • Identify and meet the communication needs reasonable adjustments made. Also
caring for people in the last education and information around year of life.
of each individual.
five priorities of care: The needs of families consider the needs of the carer.
year of life and those who are caring for people at the end of life, It is designed to complement the RCN online
hydration, bladder and bowel care, must be actively explored, B Ethical integrity, legal integrity,
accountability, responsibility.
Potential conflict within the family
re management of nutritional needs
• Acknowledge pain and distress and take action. 1. Recognise respected and met as far as
important to them. an independent review of evidence resources on end of life care and nutrition and physical handling and making sure • Recognise when someone may be entering The possibility that a possible.
when there is a decline in ability to
swallow leading to choking.
hydration. It could also be used as a tool to
relating to nutrition and hydration at support learning.
that those receiving care are kept the last few days and hours of life.
person may die within the
next few days or hours 5. Plan and do
C Safety of patients, visitors and
staff, management of risk,
Risk assessment in caring for a
person who is in hospital and wants
This guide has been developed the end of life commissioned by the in clean and hygienic conditions… • Involve people in decisions about their care must be recognised and An individual plan of care,
D
clinical safety.
Advocacy, empowerment,
to go home to die and lives alone.
Supporting a person with learning
communicated clearly. which includes food and
using information from the 2014 RCN, and expert opinion. making sure you provide help to and respect their wishes.
drink, symptom control and
patient-centred care, patient
involvement.
disabilities to die in their preferred
place of care.
You can find these resources at:
www.rcnendoflife.org.uk
those who are not able to • Keep the person who is reaching the end of their life 2. Communicate psychological, social and E Communication, handling Advance care planning.
and those important to them up to Sensitive communication spiritual support, must be feedback, record keeping, Responding to a complaint about
www.rcneolnutritionhydration.org.uk feed themselves or drink date with any changes in condition. should take place between agreed, co-ordinated and
reporting, monitoring. poor end of life care.
F Evidence-based, practice, The possible introduction of
fluid unaided.” • Document a summary of conversations
staff and the dying person,
and those identified as
delivered with compassion. technical skills, education,
clinical reasoning.
tele-health care in a rural setting.
and decisions. important to them. These themes are reflected G Multi-disciplinary and multi- Co-ordination of care in the
(NMC, 2015) agency working, co-ordination, community setting with a person
in the policy guidance within
• Seek further advice if needed. and continuity of care. with highly complex needs.
3. Involve the other three UK countries.
• Look after yourself and your colleagues and seek H Leadership, contributing to an Nurses and nursing staff lead by
The dying person, and those open and responsive culture. example ensuring end of life care is
support if you need it. identified as important to given in a manner that is responsive
them, should be involved in to individual needs.
How will this What are the What do I National guidance for RCN Principles of
Who is this guide for? guide help me? fundamentals? need to do? end of life care Nursing Practice
This guide will highlight what is important when caring The NMC describe the fundamentals of care as: • Treat people compassionately. The four UK countries decisions about treatment RCN Key Nursing Examples in end of life
have their own guidance and care to the extent that Principles care
All nursing staff including health RCN End of life care survey which for a person approaching the end of their life. Whilst
there is a focus on care in the last few days, the same
• Listen to people.
documents on end of the dying person wants.
care assistants in all settings showed that individuals wanted more caring principles can be applied throughout the last
“The fundamentals of care include, • Communicate clearly and sensitively. life care. In England, the
A Dignity, equality, diversity
and humanity.
Individualised holistic assessment
of need including culture and
guidance is referred to as the 4. Support
but are not limited to, nutrition, • Identify and meet the communication needs reasonable adjustments made. Also
caring for people in the last education and information around year of life.
of each individual.
five priorities of care: The needs of families consider the needs of the carer.
year of life and those who are caring for people at the end of life, It is designed to complement the RCN online
hydration, bladder and bowel care, must be actively explored, B Ethical integrity, legal integrity,
accountability, responsibility.
Potential conflict within the family
re management of nutritional needs
• Acknowledge pain and distress and take action. 1. Recognise respected and met as far as
important to them. an independent review of evidence resources on end of life care and nutrition and physical handling and making sure • Recognise when someone may be entering The possibility that a possible.
when there is a decline in ability to
swallow leading to choking.
hydration. It could also be used as a tool to
relating to nutrition and hydration at support learning.
that those receiving care are kept the last few days and hours of life.
person may die within the
next few days or hours 5. Plan and do
C Safety of patients, visitors and
staff, management of risk,
Risk assessment in caring for a
person who is in hospital and wants
This guide has been developed the end of life commissioned by the in clean and hygienic conditions… • Involve people in decisions about their care must be recognised and An individual plan of care,
D
clinical safety.
Advocacy, empowerment,
to go home to die and lives alone.
Supporting a person with learning
communicated clearly. which includes food and
using information from the 2014 RCN, and expert opinion. making sure you provide help to and respect their wishes.
drink, symptom control and
patient-centred care, patient
involvement.
disabilities to die in their preferred
place of care.
You can find these resources at:
www.rcnendoflife.org.uk
those who are not able to • Keep the person who is reaching the end of their life 2. Communicate psychological, social and E Communication, handling Advance care planning.
and those important to them up to Sensitive communication spiritual support, must be feedback, record keeping, Responding to a complaint about
www.rcneolnutritionhydration.org.uk feed themselves or drink date with any changes in condition. should take place between agreed, co-ordinated and
reporting, monitoring. poor end of life care.
F Evidence-based, practice, The possible introduction of
fluid unaided.” • Document a summary of conversations
staff and the dying person,
and those identified as
delivered with compassion. technical skills, education,
clinical reasoning.
tele-health care in a rural setting.
and decisions. important to them. These themes are reflected G Multi-disciplinary and multi- Co-ordination of care in the
(NMC, 2015) agency working, co-ordination, community setting with a person
in the policy guidance within
• Seek further advice if needed. and continuity of care. with highly complex needs.
3. Involve the other three UK countries.
• Look after yourself and your colleagues and seek H Leadership, contributing to an Nurses and nursing staff lead by
The dying person, and those open and responsive culture. example ensuring end of life care is
support if you need it. identified as important to given in a manner that is responsive
them, should be involved in to individual needs.
How will this What are the What do I National guidance for RCN Principles of
Who is this guide for? guide help me? fundamentals? need to do? end of life care Nursing Practice
This guide will highlight what is important when caring The NMC describe the fundamentals of care as: • Treat people compassionately. The four UK countries decisions about treatment RCN Key Nursing Examples in end of life
have their own guidance and care to the extent that Principles care
All nursing staff including health RCN End of life care survey which for a person approaching the end of their life. Whilst
there is a focus on care in the last few days, the same
• Listen to people.
documents on end of the dying person wants.
care assistants in all settings showed that individuals wanted more caring principles can be applied throughout the last
“The fundamentals of care include, • Communicate clearly and sensitively. life care. In England, the
A Dignity, equality, diversity
and humanity.
Individualised holistic assessment
of need including culture and
guidance is referred to as the 4. Support
but are not limited to, nutrition, • Identify and meet the communication needs reasonable adjustments made. Also
caring for people in the last education and information around year of life.
of each individual.
five priorities of care: The needs of families consider the needs of the carer.
year of life and those who are caring for people at the end of life, It is designed to complement the RCN online
hydration, bladder and bowel care, must be actively explored, B Ethical integrity, legal integrity,
accountability, responsibility.
Potential conflict within the family
re management of nutritional needs
• Acknowledge pain and distress and take action. 1. Recognise respected and met as far as
important to them. an independent review of evidence resources on end of life care and nutrition and physical handling and making sure • Recognise when someone may be entering The possibility that a possible.
when there is a decline in ability to
swallow leading to choking.
hydration. It could also be used as a tool to
relating to nutrition and hydration at support learning.
that those receiving care are kept the last few days and hours of life.
person may die within the
next few days or hours 5. Plan and do
C Safety of patients, visitors and
staff, management of risk,
Risk assessment in caring for a
person who is in hospital and wants
This guide has been developed the end of life commissioned by the in clean and hygienic conditions… • Involve people in decisions about their care must be recognised and An individual plan of care,
D
clinical safety.
Advocacy, empowerment,
to go home to die and lives alone.
Supporting a person with learning
communicated clearly. which includes food and
using information from the 2014 RCN, and expert opinion. making sure you provide help to and respect their wishes.
drink, symptom control and
patient-centred care, patient
involvement.
disabilities to die in their preferred
place of care.
You can find these resources at:
www.rcnendoflife.org.uk
those who are not able to • Keep the person who is reaching the end of their life 2. Communicate psychological, social and E Communication, handling Advance care planning.
and those important to them up to Sensitive communication spiritual support, must be feedback, record keeping, Responding to a complaint about
www.rcneolnutritionhydration.org.uk feed themselves or drink date with any changes in condition. should take place between agreed, co-ordinated and
reporting, monitoring. poor end of life care.
F Evidence-based, practice, The possible introduction of
fluid unaided.” • Document a summary of conversations
staff and the dying person,
and those identified as
delivered with compassion. technical skills, education,
clinical reasoning.
tele-health care in a rural setting.
and decisions. important to them. These themes are reflected G Multi-disciplinary and multi- Co-ordination of care in the
(NMC, 2015) agency working, co-ordination, community setting with a person
in the policy guidance within
• Seek further advice if needed. and continuity of care. with highly complex needs.
3. Involve the other three UK countries.
• Look after yourself and your colleagues and seek H Leadership, contributing to an Nurses and nursing staff lead by
The dying person, and those open and responsive culture. example ensuring end of life care is
support if you need it. identified as important to given in a manner that is responsive
them, should be involved in to individual needs.
Nutrition and Remember the Ethical questions Cultural and Key messages RCN online resources References
Further information on Royal College of Nursing
hydration seven Ps spiritual needs all these topics can be
found at:
(2014) RCN End of life
survey 2014, London:
www.rcnendoflife.org.uk RCN. Available at:
www.rcn.org.uk
Key points to remember:
• regular individual assessment of nutrition and
When the desire or ability to eat and drink is reduced
these Ps will help you in delivering care.
Difficult questions about nutrition and hydration can
sometimes arise when providing end of life care. This
Each person will have cultural, spiritual and religious
beliefs that will shape the care you give. Be mindful that:
• Dying is a natural process.
• One size fits all decision making is morally
www.rcneolnutrition
hydration.org.uk Nursing and Midwifery Getting it right
every time
framework may help you with decision making. Always: wrong. Council (2015) The Code,
hydration needs is essential • Preference - establish likes and dislikes. • for some people spirituality may be linked to a Further resources professional standards of
• food and drink has physical, social, cultural and belief system and for others it may be about finding • Respond to each person compassionately even practice and behaviour