Professional Documents
Culture Documents
CLASS
ENGLISH FILE
6 Grammar, Vocabulary, and Pronunciation A Intermediate Plus
Vocabulary total 20
READING
Read the article about doing DIY. Five sentences have been removed. Choose
from the sentences A–G the one which fits each gap (1–5). There is one extra
sentence which you do not need to use.
A And it seems I’m not the only one who’s had enough of WRITING
DIY.
B The only thing I could think about at that time was my Write an email to the manager of a shop / restaurant
poor friend. you have recently visited, telling him / her about the
C In fact, I’ve never really liked DIY or been very bad service you received (140–180 words). Include
interested in it.
the following information:
D His job would be to hold it in position. • say when you visited the shop / restaurant
E At least that’s what the electrician who came to sort out • describe what happened while you were in the shop /
the problem told me. restaurant
F But he had come very close to it. • explain what you would like the manager to do now
G It’s a shame to waste money on getting such a simple Writing total 10
job done.
Reading total 15 Reading and Writing total 25
LISTENING SPEAKING
1 Listen to a woman interviewing a man who has 1 Make questions and ask your partner.
won a prize for the customer service he provided 1 Who / fix things / your house when something /
in his local area. Choose the correct answer. break?
1 Paul says the Postman of the Year competition 2 / you / enjoy / do / jobs / house? Why / Why not?
started ___
3 What / you think about / service / shops / your
A less than 20 years ago.
country?
B exactly 22 years ago.
4 Which companies / your country provide good
C at least 23 years ago.
service / customers?
2 People need to ___ to choose their winner.
5 / you leave / tip / waiters / restaurant? Why / Why
A go to the post office
not?
B use the internet
C put something in a postbox Now answer your partner’s questions.
3 Paul feels ___ when he talks about winning the 2 Talk about the statement below, saying if you agree
award. or disagree. Give reasons.
A proud
‘The quality of service nowadays in many places is
B happy getting worse and worse.’
C embarrassed
4 Paul thinks he got the prize mainly because ___ 3 Listen to your partner talking about good service.
A he’s always on time. Do you agree with him / her?
B he smiles a lot. Speaking total 15
C he spends ages talking to people.
5 According to Paul, the most important thing is for Listening and Speaking total 25
a postman is that they ___
A enjoy what they do.
B enjoy getting up early.
C enjoy working with others.
5
Listening total 10