GROUP 3

SUMMARY SHEET
SERVICE QUALITY

Responsiveness Always Often Sometimes Never Mean Interpretation

1 5 4 1 0 3.40 VH

2 8 2 0 0 3.80 VH

3 4 3 1 2 2.90 H

4 5 1 4 0 3.10 H

5 4 4 1 1 3.10 H

Total 3.26 VH

Facility Always Often Sometimes Never Mean Interpretation

1 6 4 0 0 3.60 VH

2 7 2 1 0 3.60 VH

3 5 3 1 1 3.20 H

4 5 5 0 0 3.50 VH

5 6 2 2 0 3.40 VH

Total 3.46 VH

Food Always Often Sometimes Never Mean Interpretation

quality
1 6 2 2 0 3.40 VH

2 4 1 4 1 2.80 H

3 3 2 4 1 2.70 H

4 3 3 4 0 2.90 H

5 7 2 0 1 3.50 VH

Total 3.06 H
STUDENT SATISFACTION

Loyalty Always Often Sometimes Never Mean Interpretation

1 4 3 2 1 3.00 H

2 6 0 4 0 3.20 H

3 3 3 3 1 2.80 H

4 3 2 2 3 2.50 L

5 5 4 1 0 3.40 VH

Total 2.98 H

Compliment Always Often Sometimes Never Mean Interpretation

1 6 2 2 0 3.40 VH

2 5 2 3 0 3.20 H

3 4 3 3 0 3.10 H

4 7 3 0 0 3.70 VH

5 5 1 4 0 3.10 H

Total 3.30 VH

Consistency Always Often Sometimes Never Mean Interpretation

1 6 4 0 0 3.60 VH

2 6 2 2 0 3.40 VH

3 6 3 1 0 3.60 VH

4 7 2 0 1 3.50 VH

5 6 0 4 0 3.20 H

Total 3.46 VH