Student name:

BSBCRT411
Assessor:

APPLY CRITICAL THINKING TO

WORK PRACTICES
Date:

Business this assessment is

based on:

Documentation reviewed as

STUDENT PROJECT PORTFOLIO

preparation:

Product/Service and related

process:
Presented by : Student Name
Process stakeholders:
(Student ID)
 Project Portfolio

SECTION 1: DECISION PLANNING

About the business

Provide an overview of the
business and chosen
product/service.
Describe in detail the
practice you are going to
analyse.
List all stakeholders involved
in the practice.
How are the stakeholders
involved in the process?

Legislative and
organisational requirements
Summarise the relevant
legislation related to your
process.
Summarise the
organisational policies and
procedures relevant to your
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process.
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apply to your decision-
information.
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making
suggestions process?
for improvement. Readers are invited to write to us at hello@rtoworks.com.au.
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Attach any relevant policies

to your portfolio.

Identify inefficiencies,
limitations or problems
Name at least two
inefficiencies, limitations or
problems associated with
your process
Use two different methods to
find inefficiencies, limitations
or problems (e.g. talk to
stakeholders, look at
numerical data or ask a set
of questions)
Consult a variety of
information sources such as
BSBCRT411 Apply critical thinking to work practices | SALISBURY COLLEGE AUSTRALIA 2020 | RTO
No.:45062 | CRICOS:094150G | L3, L4 & L5, 14 Railway Parade, BURWOOD, NSW 2134
Page | 2
 Project Portfolio

talking to stakeholders,
advertisements of solutions
or articles about a similar
process (attach as
applicable)

Choose the inefficiency,

limitation or problem you will
analyse
Choose one inefficiency,
limitation or problem to focus
on for the remainder of this
project.
Explain why you chose it.

Attach: Information sources consulted ☐

Legislation, policies ☐

BSBCRT411 Apply critical thinking to work practices | SALISBURY COLLEGE AUSTRALIA 2020 | RTO
No.:45062 | CRICOS:094150G | L3, L4 & L5, 14 Railway Parade, BURWOOD, NSW 2134
Page | 3
 Project Portfolio

SECTION 2 SYSTEMATIC DECISION MAKING

Generate and analyse

alternative solutions for your
inefficiency, limitation or
problem
List four to six alternative
solutions.
Description each alternative
in detail (for example, using a
flow chart, words or a series
of pictures).
Set up a set of success
criteria that can be used to
evaluate the alternative
solutions.
Compare the alternatives
with one another using at
least two methods.
Use numerical data (attach to
the portfolio or use the data
from the case study)

Identify bias or perceived bias

Have you based your
comparison on fact, not
feeling?
Do you have any bias?
Do you think people may
perceive you as being
biased?

Choose the best solution for

your inefficiency, limitation or
problem
Choose the best alternative.
Why did you choose it?
How does it meet the
legislation and organisational
policy requirements?
Are there any risks
associated with your
solution?

BSBCRT411 Apply critical thinking to work practices | SALISBURY COLLEGE AUSTRALIA 2020 | RTO
No.:45062 | CRICOS:094150G | L3, L4 & L5, 14 Railway Parade, BURWOOD, NSW 2134
Page | 4
 Project Portfolio

Communicate your solution to

all the stakeholders in an
appropriate format.
What form of communication
suits each of your
stakeholders (e.g. telephone
call, email, face to face
meeting)?
State why these are
appropriate choices.

Create the communication.

What digital tools and
technology can you use to
create communication
documents?
Use the appropriate digital
tools and technology to
create at least one
communication document
identified in the previous
step.
Does your communication
say what the problem is, what
alternatives you considered
and why you chose your
proposed solution?
Attach the communication
you’ve created to your
portfolio

Attach: Numerical data ☐

Two forms of communication created ☐

BSBCRT411 Apply critical thinking to work practices | SALISBURY COLLEGE AUSTRALIA 2020 | RTO
No.:45062 | CRICOS:094150G | L3, L4 & L5, 14 Railway Parade, BURWOOD, NSW 2134
Page | 5
 Project Portfolio

SECTION 3: DECISION REVIEW

Review your decision
Perform a self-evaluation.

 Complete the self-

evaluation checklist
(add as an attachment)

 List your strengths and

weaknesses

 What can you do to

improve your
weaknesses?

Seek feedback
Create a questionnaire to
obtain meaningful feedback
about your decision.
You can use an online
questionnaire format, or
paper-based format.
The questionnaire should be
filled out by at least one
stakeholder.
Ask the stakeholder to fill out
the questionnaire.
Attach the completed
questionnaires to this
proposal.

Incorporate feedback
Use the results from the
survey and explain how
you’ll improve your decision.

Plan for future process

evaluation
Use your self-evaluation and
the results from your
questionnaire.

Will you approach process

evaluation differently the
next time you analyse a

BSBCRT411 Apply critical thinking to work practices | SALISBURY COLLEGE AUSTRALIA 2020 | RTO
No.:45062 | CRICOS:094150G | L3, L4 & L5, 14 Railway Parade, BURWOOD, NSW 2134
Page | 6
 Project Portfolio

product or service?
Develop a plan for process
evaluations you will complete
in the future.
Attach your plan to this
portfolio.

Attach: Self-evaluation checklist ☐

Plan for future process evaluation ☐

Completed questionnaire(s) ☐

BSBCRT411 Apply critical thinking to work practices | SALISBURY COLLEGE AUSTRALIA 2020 | RTO
No.:45062 | CRICOS:094150G | L3, L4 & L5, 14 Railway Parade, BURWOOD, NSW 2134
Page | 7