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Another key question relates to the choice of measure (or measures) which are used
to assess performance; in particular, return on investment (ROI), residual income
(RI) or economic value added (EVATM).
This article will focus on financial performance measures: how different measures
are used to assess performance, and the advantages and disadvantages of the
different measures. However, if an organisation focuses only on financial measures
this be an underlying disadvantage because it overlooks the non-financial factors –
market position, productivity, quality, and innovation – which could contribute to its
longer-term success.
Controllable costs are those which are controllable by the manager of the division.
When assessing the divisional manager’s performance, only those items which are
controllable by the manager should be included in the performance evaluation.
Expenditure relating specifically to the division but agreed by head office – not by the
divisional manager – should be treated as traceable costs, not controllable ones. For
example, marketing fees relating to the division but agreed by the Head Office
marketing director (not the divisional manager) are traceable, not controllable.
Similarly, legal fees or audit fees relating to the division but agreed by head office.
Traceable profit should exclude overhead costs which are incurred centrally and then
re-apportioned to a division. These costs are provided by head office for the benefit
of multiple divisions, rather than relating directly to one division (eg central marketing
services, HR, IT or finance).
$
Revenue X
Controllable profit X
Traceable profit X
Divisional profit X
Recognising the share of head office costs is important though in order to reflect the
costs the division would have to incur if it were independent. If divisional
performance is assessed on only traceable profit it is likely to be overstated
compared to an external competitor. If the division were a separate company, it
would have to incur some of the corporate costs itself (for example, HR, IT, finance
costs, which are incurred by head office within a group structure). As such, a
company should use divisional profit to compare the performance of one of its
divisions to that of an external company.
Revenue 529
Marketing campaigns 28
Marketing campaigns are controlled by the head office, but relate specifically to the
division’s products.
$m
Revenue 529
$m
Marketing campaigns 28
Traceable profit 78
Divisional profit 35
Although in Example 1 , costs which are ‘controllable’ and those which aren’t are
distinguished, this distinction can be more difficult to make in practice, with some
costs being partially controllable. For example, costs of raw materials could be
afffected by supply shortages outside a manager’s control. However, a manager
could take action to reduce the adverse impacts of a price change by trying to
substitute alternative materials.
Measuring performance
The issue of ‘controllability’ is important because it will affect the figures used in any
performance measurement calculations depending on whether it is a division or a
manager whose performance is being assessed. However, perhaps an even more
important consideration for corporate management is which performance measures
they use in order to make that assessment.
Residual income (RI): the income that the division is earning less a cost of capital
charge (imputed interest) on the assets employed in the division.
ROCE (%) = Profits before interest and tax (or divisional profit)
Capital employed
ROCE should be greater than the cost of capital for a company to be profitable over
the long-term.
ROCE can be useful for comparing the use of capital by different companies or
divisions engaged in the same business. However, the value of any comparison
(ROCE; ROI) will be affected by the similarities (or differences) between the entities
whose performance is being measured. For example, ROCE is most useful when
comparing performance between companies in the same industry, but its usefulness
will be reduced if there are significant differences in the industry, or competitive
environment, in which companies are operating).
In the second half of 20X2, Division B launched a new product. It has invested $50
million in new machinery needed to manufacture that product. The company’s
marketing department spent $14 million on a major marketing campaign (on behalf
of Division B) to accompany the product launch.
The divisional results for the last two financial years (20X1 and 20X2) show:
Divison A Division B
20X2 20X1 20X2 20X1
$m $m $m $m
Controllable costs 59 57 70 66
Traceable costs 13 12 31 16
Divisional profit 14 15 17 23
The company’s weighted average cost of capital is 10%, and management believe
this is appropriate for both divisions.
(i) Based on this information, calculate ROI and RI for both divisions for 20X1
and 20X2, using traceable profit.
Return on investment
Divison A Division B
$m $m $m $m
Divisional profit 14 15 17 23
Traceable profit 31 31 39 43
Residual income
Divison A Division B
$m $m $m $m
Imputed interest charge (Capital employed x WACC) 19.5 20.0 28.5 23.0
RI 11.5 11.0 10.5 20.0
Both measures suggest that Division B’s performance appears to have deteriorated
significantly in 20X2, so that it is now performing worse than Division A, although it
appeared to be performing better than Division A in 20X1.
However, this is due to the new investment for the new product launch and the
associated marketing expenditure. The $50 million capital investment in new
machinery has increased the capital employed, while the company’s marketing
expenditure increased traceable costs.
However, the product was only launched in the second half of the year, so Division
B’s revenue does not fully reflect the benefits from selling the product yet. Moreover,
provided the new product is successful we could expect it to continue to generate
additional revenues in subsequent years.
20X2
$m
Traceable profit 39
ROI (%) 15.1%
RI ($m) 13.3
Using this average, Division B’s RI is now greater than Division A’s, although it is still
significantly lower than it was in 20X1. Even using the average, Division B’s ROI is
still lower than Division A’s in 20X2.
This illustrates one of the major potential problems with ROI and RI as performance
measures: encouraging short-termism.
Investing in new capital has seemingly made Division B’s performance worse.
Therefore, a manager might choose not to invest in new assets, to avoid the
apparent negative impact on performance. However, not investing in new assets in
the short term could be damaging to a division’s competitive performance in the
longer term. As such, using ROI and RI as performance measures could
encourage dysfunctional decision-making, rather than promoting goal congruence
(one of the key characteristics of effective performance measures).
More generally, this example also illustrates a wider potential issue in performance
measurement (regardless of the specific measures), being the validity of
comparisons between different entities.
Comparisons of performance are most useful when the divisions (or companies)
being compared are similar. In this case, the issue is that one division has had a
significant increase in capital employed while the other hasn’t.
However, there could be a range of other issues which could reduce the validity of
comparisons: for example, relative age of assets (and therefore the amount of
accumulated depreciation reducing net book value); assets held at cost compared to
assets which have been revalued; differences between the industries in which
divisions operate (and differences in their potential for growth and profit).
The company in Example 2 has a cost of capital of 10%. Therefore, projects which
generate a return of greater than 10% will have a positive net present value and
should be undertaken, because they will increase the overall value of the company in
the future.
This is one of the key disadvantages of ROI: that divisional managers may decide
not to undertake a project with a return in excess of the cost of capital, because it
has a lower ROI than the division’s current ROI.
The conventional wisdom is that, to help overcome this problem, companies should
use RI as their measure of performance rather than ROI.
Difficulty in estimating cost of capital – it can be difficult to estimate the cost of capital
(or to calculate the required return from a project). However, the imputed interest
charge is vital to the RI calculation.
The cost of capital should include cost of equity as well as cost of debt. In practice,
investment centres are often only charged the debt portion of corporate capital,
which understates the true cost of the centre’s capital.
ROI*
Advantages Disadvantages
• Likely to encourage short-termism
RI
Advantages Disadvantages
There are also potential problems which are common to both ROI and RI:
If assets are valued at net book value, then (all other things being equal) ROI
and RI will increase as assets get older, and depreciation leads to a decline in
the value of the tangible asset base. This could encourage managers to retain
outdated assets (so dysfunctional behaviour, rather goal congruence).
This point about reducing the impact of different accounting policies (and reducing
the impact of accounting adjustments and estimates) is part of the rationale behind
economic value added (EVATM) as an alternative method of performance
measurement to ROI or RI.
$m
X
Net operating profit after tax (NOPAT)
(X)
Cost of capital charge (WACC) on divisional assets
X
Economic value added
Capitalising value-building expenditure and spreading the cost over the periods in
which the benefits from it are received, should reduce short-termist decision-making.
For example, under EVATM, the marketing expenditure linked to the launch of Division
B’s new product in our Example 2, would be capitalised, rather than expensed in
20X2.
Similarly, using the gross book value of assets (rather than net book value) should
make it less attractive for managers to delay replacing old assets, whereas under
ROI or RI managers can appear to improve performance in the short term by
operating with older assets with a low written-down value.
Disadvantages
EVATM, like RI, is an absolute measure, so it will have limited value in judging the
relative performance of divisions (or companies) of different sizes.
The number of adjustments needed to convert from accounting profit to NOPAT and
therefore the time taken to calculate EVATM.