Facts and Figures 2021

Facts &
Figures
2021
Legal information
Publisher: Federation of Migros Cooperatives (FMC),

Limmatstrasse 152, 8005 Zurich
Overall responsibility: Communications & Media division
Concept and design: Hej GmbH, Zurich
© Federation of Migros Cooperatives 2022
Contents 4 Raison d’être
1
Migros Group
6 Organisation
10 Sales
12 Earnings
13 Retail sales and market share
2
14 Investments and equity
Strategic business units

16 Cooperative Retailing
22 Commerce
24 Migros Industrie
25 Financial Services
3
26 Travel
Services
28 Operations
4
Employees
30 Migros as an employer
32 Salary growth
5
Our responsibility
34 Sustainability
35 Health
38 Migros Commitment
Facts & Figures for the Migros Group 3

Raison d’être
We are committed
each day to improving
society and people’s
quality of life.
This raison d’être is what drives us and

what we strive for together every day.
4
1
Migros Group
Where Migros comes from, how it is
structured and the results it achieved
in 2021.

Migros Group Organisation
Cooperative members
2.28 million
2.28 million Cooperative members

own Migros.
6
Cooperatives
10 2 10
1
4
5 6
8
7
3 9
1 are
A
2 Basel
3 Geneva
4 Lucerne
5 Neuchâtel-Fribourg
6 Eastern Switzerland
7 Ticino
8 Vaud
9 Valais
10 Zurich
10 regional Migros Cooperatives, each with its

own cooperative council and board of directors,
are the bedrock of Migros.

Migros Group Organisation
Federation of Migros
Cooperatives
6Assembly of
Delegates
Department I
HRM, Communication and
Commitment Migros Group
Sarah Kreienbühl
Department II
Marketing
President Matthias Wunderlin
Marianne Meyer
Department III
Operations
Board of Directors Executive Board Rainer Baumann
Chairwoman CEO
Ursula Nold Fabrice Zumbrunnen
Department IV
Migros Industrie
Armando Santacesaria
Staff units
Department V
Finance
Isabelle Zimmermann
Department VI
Commerce
Michel Gruber
6 departments carry out activities for the whole

Migros Group together with the staff units.
The FMC also includes the central Migros organs.
8
Subsidiaries
and foundations
50 Industrial companies
Retail companies
Service and
other companies
Foundations
About 50 companies and foundations from

various sectors belong to the FMC.

Migros Group Sales
Sales
28.9 billion
in CHF million
30’000
25’000
20’000
28’683
28’932
28’453
29’947
15’000
28’071
10’000
5’000
0
2017 2018 2019 2020 2021
Group sales increased by 2.3% to CHF 28.932

billion in comparison with the previous year.
10
Sales by segment
ooperative Retailing 53.9%

C
Commerce 24.6%
Migros Industrie 17.2%
Financial Services 2.3%
Travel 1.9%

Migros Group Earnings
EBIT
Earnings before interest and taxes
in CHF million
2’000
1’750
1’500
1’250
603
651
1’000
1’866
201
750
800
500
250
0
2017 2018 2019 2020 2021
Profit
in CHF million
2’000
1’750
1’500
668
1’250
503
475
1’000
335
1’757
750
500
250
0
2017 2018 2019 2020 2021
12
Migros Group Retail sales and market share
Retail sales
Sales by retail and commercial companies
in CHF million
30’000
25’000
20’000
23’296
23’729
24’379
24’744
23’757
15’000
10’000
5’000
0
2017 2018 2019 2020 2021
Market share
Migros Group market share
in %
Previous years’ figures adjusted; new definition
Federal Statistical Office
25
20
15
21.0
21.0
21.4
21.9
21.1
10
0
2017 2018 2019 2020 2021

Migros Group Investments and equity
Investments
in CHF million
2’000
1’750
1’500
1’250
1’000
1’479
1’574
1’476
1’516
750
1’481
500
250
0
2017 2018 2019 2020 2021
Equity
in CHF million
21’000
18’000
15’000
20’489
12’000
21’142
17’913
18’781
18’417
9’000
6’000
3’000
0
2017 2018 2019 2020 2021
14
2
Strategic
business units
Whether food, culture or health,
Migros operates in a wide range of sectors.

Cooperative
Retailing
The ten regional Migros Cooperatives including
subsidiaries generated sales of CHF 16’364 million
in Switzerland and abroad, not quite matching
the outstanding performance of the previous year.
The renewed Covid restrictions made themselves
felt, in particular in the leisure / fitness facilities
and the catering segment.
Customers again benefited from lower prices

In the supermarkets, customers benefited from
price decreases of approximately CHF 190 million
or 1.7% on average.
Further increase in regionality and sustainability

Migros also increased regional diversity in 2021.
For example, the ten regional Cooperatives now
sell around 10’000 products bearing the label
“Aus der Region. Für die Region” (From the region.
For the region).
16
Sales of the
Cooperatives *
Earnings before interest and taxes
in CHF million
17’500
15’000
12’500
16’062
16’364
16’559
16’255
10’000
15’557
7’500
5’000
2’500
0
2017 2018 2019 2020 2021
* Adjustment from 2018: Cooperatives including

subsidiaries in Switzerland and abroad
24.5%
Increase in sales by online supermarket
Migros Online

Strategic business units Cooperative Retailing
Sales figures
Number of sites Sales area m2
2021 2020 2021 2020
Distribution sites Switzerland

Migros sites
M 368 367 301'309 300'290
MM 212 204 487'516 475'695
MMM 50 50 369'332 373'327
Total 630 621 1'158'157 1'149'311
MParcs / specialist market
centres / Obi 1 40 40 244'129 234'243
Single-line stores 2 53 48 33'468 29'552
Total 93 88 277'597 263'794
Independent gastronomy
businesses 12 17 1'561 2'332
Total sites 735 726 1'437'315 1'415'437
Distribution lines Switzerland

Supermarkets
M, MM and MMM 630 621 950'945 941'883
Alnatura 3
19 – 7'624 –
Other supermarkets 4
9 9 13'605 12'531
Total supermarkets 658 630 972'174 954'414
Specialist markets
Do it + Garden 41 41 96'685 97'323
Micasa 35 34 69'434 69'625
SportXX 65 63 79'561 76'931
Melectronics 101 101 39'636 40'284
Obi DIY superstore / garden 11 11 90'069 86'045
Total specialist markets 253 250 375'385 370'208
Gastronomy
M-Restaurants – 153 – 77'738
Takeaways and other
gastronomic formats 5 – 135 – 13'077
Total Gastronomy 6
235 288 89'756 90'815
18
Number of sites Sales area m2
Distribution sites 2021 2020 2021 2020
other countries
France (Migros France)
MMM 2 2 10'883 10'883
MM 1 1 1'638 1'638
Germany
Tegut 296 283 313'040 306'178
Total other countries 299 286 325'561 318'699
Wholesaling cooperatives
and other
Migros Partners 49 49 – –
VOI 61 59 – –
Health, leisure
and foundations
Medbase and santémed
health centres 154 152 – –
MiSENSO
(audiology & optometry) 7 9 2 – –
Fitness Switzerland 8
139 138 – –
Fitness other countries 9
170 167 – –
Aquaparcs 10 2 2 – –
Sportparcs 3 3 – –
Golfparcs 8 8 – –
“Park im Grünen” foundations
and Monte Generoso 5 5 – –
1 Site may include supermarket / hypermarket branches

2 Outlets, Alnatura Bio supermarkets, independent Outdoor by SportXX stores, etc.
3 Alnatura is now shown separately; the area was previously assigned to M / MM / MMM sites
4 integrated in MParcs or specialist market centres
5 Chickeria (2020), Kaimug, Hitzberger, Coffee&Time
6 Adjusted calculation basis
7 integrated in Migros branches (shop-in-shop)
8 Migros Fitnessparks (incl. fitness park in Milandia sport and adventure park), Migros Fitnessclubs,
Migros Fitnesscenter, Activ Fitness (AG), ONE Training Center (AG), Only Fitness; + FT-Club
9 ACISO Fitness & Health GmbH (ELEMENTS studios in Germany; INJOY franchise facilities in Germany,
Austria and Belgium; FT-Clubs in Germany, Austria, Switzerland, the Netherlands and Italy)
10 Säntispark, Bernaqua

Strategic business units Cooperative Retailing
The ten
Cooperatives
Cooperative
Cooperative members Employees* Management
Aare 538'159 11'301 Anton Gäumann

until 15.11.2021
Reto Sopranetti
a. i., since 16.11.2021
Basel 169'388 3'309 Anita Weckherlin

since 01.12.2021
Geneva 133'501 2'818 Philippe Echenard

Lucerne 204'623 5'853 Guido Rast
Neuchâtel-Fribourg 127'001 2'333 Jean-Marc Bovay
Eastern Switzerland 424'965 9'013 Peter Diethelm
Ticino 104'160 1'450 Mattia Keller
Vaud 160'548 3'250 Anton Chatelan
Valais 83'522 1'763 Max Alter
Zurich 335'894 9'071 Jörg Blunschi
* Annual average
20
Net sales
Cooperatives including subsidiaries in Switzerland and abroad
in CHF million Change from previous year in %
Zurich
4’070 –1.2
Aare
3’354 –1.9
Eastern
Switzerland 2’460 –0.3
Lucerne
1’533 0.0
Vaud
1’141 0.0
Geneva
1’064 –3.9
Basel
975 –0.8
Neuchâtel -
Fribourg 762 –2.0
Ticino
517 1.0
Valais
487 –2.6
0 500 1’000 1’500 2’000 2’500 3’000 3’500 4’000 4’500

Commerce
The Commerce Department is responsible
for Migros’ Convenience and Discount food retail
sub-segments. It also drives online growth with
Digitec Galaxus and Ex Libris. All companies
increased their market share in 2021.
22
Net revenue from goods
and services sold
in CHF million
2021 2020 Change in %
Denner 3'808 3'762 1.2

Migrol AG 1'450 1'227 18.3
Digitec Galaxus 2'054 1'745 17.7
migrolino AG 747 716 4.3
Ex Libris AG 134 122 10.3
Other companies 1
5 200 –97.7
Total 8'198 7'771 5.5
1
agazine zum Globus and Swisstherm AG
M
recognised in previous year until date of disposal
Distribution network
Commerce
Number of sites
2021 2020
Denner: stores, satellites and Denner Express 850 838

Migrol petrol stations 310 309
Migrol shops 49 49
migrolino / mio shops 337 322
Ex Libris 14 14
Digitec Galaxus 10 10

Migros Industrie
In 2021, Migros Industrie generated sales of
CHF 5.748 bilion (– 3.8%) in a challenging market
environment. The international business grew
by an encouraging CHF 83 million (+9.4%) in the
reporting year.
In the Swiss market, Migros Industrie separated

from the catering wholesaler Saviva in the previous
year. In 2021, this led to a year-on-year decrease in
domestic sales of CHF 310 million (– 6.1%) across
all channels in Switzerland.
Migros Industrie employed an average of 13’119

people in 2021. As a committed trainer, it trained
a total of 559 apprentices in more than 30 different
occupations.
Sales performance
Net sales in CHF million *
6’000
5’000
4’000
5’093
4’782
965
5’748
5’975
883
3’000
2’000
1’000
0
2020 2021 2020 2021 2020 2021
* Consolidated Total Switzerland International
24
Financial Services
Migros Bank again saw significant growth in
volumes and earnings in its core business.
Operating income across all divisions was up
14% to CHF 652 million in the reporting year.
↗ migrosbank.ch
Migros Bank
Including subsidiaries in CHF million
2021 2020 Change in %
Income from financial services business 762 758 0.5

Earnings before interest and taxes 233 234 –0.5
Employees 1'722 1'622

Travel
The operating result of the Hotelplan Group was
again heavily affected by the pandemic. Due to
the sharp decline in winter business, net sales fell
by 11.9% year-on-year to CHF 645 million.
↗ hotelplan.com
Hotelplan Group
in CHF million
2021 2020 Change in %
Sales 645 732 –11.9

Earnings before interest and taxes –41 –117 64.5
Employees 1'900 2'581
26
3
Services
Migros systematically invests in
future-oriented technological solutions.
The main focus is on digitalising the
business units, transforming the supply
chain and positioning the company
as an attractive tech employer.

Services
Operations
Digitalisation has become a central enabler in
all business units of the Migros Community.
Accordingly, the companies are preparing for
the future together by modernising the digital
core. Alongside digitalisation, Migros is also
focusing on the transformation of the supply
chain.
Through simplification and automation, it is pooling

its competencies and strengthening its logistics.
The first step in implementing this transformation
has been taken with Switzerland’s largest and fully
automated cold warehouse, which went into opera-
tion in Neuendorf in the reporting year.
Migros also supports the development of innovative

and environmentally friendly logistics solutions
throughout Switzerland with its extensive expertise
across all process stages of the supply chain.
400 + 3’000
More than 400 rail wagons trans- Technology jobs
port goods for Migros every day at Migros
941 GWh 188
99 electric lorries and transporters
941 gigawatt hours of electricity 78 biogas and biodiesel vehicles
supplied for Migros partners 11 hydrogen-powered vehicles
28
4
Employees
98’000 people from more than
170 countries are committed each day
to improving the quality of life of
Migros’ customers.

Employees
Migros as
an employer
In 2021, the Migros Group employed 97’541 people
and created more than 1’300 new jobs, mainly in
online retail and the health sector. Migros continues
to be the largest private employer in Switzerland.
The workforce shrank by 1.6% in comparison with

the previous year, due mainly to staff reductions
in the strategic business units Travel (– 26.4%) and
Migros Industrie (– 6.0%, disposal of Saviva).
Employee retention at the Migros Group is extremely

high. Employees stay with Migros for 10.8 years
on average. With 3’621 trainees, Migros continues
to be a leading provider of training.
Workforce
Number (annual average)
Basis: number of employees, consolidated companies in Switzerland
and other countries
120’000
100’000
106’622
105’456
106’119
99’155
80’000
97’541
60’000
40’000
20’000
0
2017 2018 2019 2020 2021
30
Employees
by gender
in %
Women 58.6
Men
Total
41.4
37.2 40.2 65.1 51.1 30.0
62.8 59.8 34.9 48.9 70.0
Cooperative Commerce Migros Industrie Financial Travel

Retailing Services
Just under 60% of employees in Switzerland are

female and around half work part time. The average
age is 41.3 years: 27% of employees are under 30,
45% are aged 31 – 50 and 28% are over 50.
Around 47’000 employees (64%) in Switzerland
are covered by a collective labour agreement.

Employees
Salary growth
Total payroll
in CHF million
5’000
4’000
4’646
4’537
4’515
4’714
4’713
3’000
2’000
1’000
0
2017 2018 2019 2020 2021
Salary adjustment
in real terms
in %
3
1.4
–0.20
0.40
–0.18
2
0.10
–1
2017 2018 2019 2020 2021
32
5
Our
responsibility
Migros makes a voluntary commitment
to society and the environment, and follows
the principle of sustainability in all its
activities.

Our responsibility
Sustainable
development
Ambitious climate targets, products with a trans-
parent sustainability rating and new organic food
refill points throughout Switzerland: Migros made
excellent progress in all strategic areas in 2021.
In the reporting year, the Migros Group set itself
the ambitious climate target of achieving net zero
by 2050. In 2020, it made a commitment to meeting
comprehensive climate targets by joining the Sci-
ence Based Targets Initiative (SBTi). These targets
have now been officially validated by SBTi. With
M-Check, Migros has been offering a high level of
transparency on the sustainability of its own brands
since 2021. By the end of 2021, customers in
24 Migros branches were able to refill selected
organic food products themselves and thereby
avoid disposable packaging.
CO2 +3%
In the reporting year, the Migros Increase in organic food sales in Co-
Group set itself the ambitious climate operative Retailing (incl. Alnatura) in
target of achieving net zero by 2050. comparison with the previous year.
265 million –51.6%
was the reduction in operations-
related greenhouse gas emissions
by the Migros Group in 2021 in com-
Number of PET drinks bottles parison with the reference year
collected in Cooperative Retailing 2019. The target period lasts from
in 2021. 2020 to 2030.
34
Health
The health of the population is important to
Migros. In 2021, it underlined its commitment to
health with new offers in the areas of psycho-
therapy and psychology.
iMpuls
Since 2021, the health platform iMpuls has also
been offering personal health coaching to help
people in Switzerland lead a healthy lifestyle.
↗ migros-impuls.ch
MiSENSO AG
In the areas of optometry and hearing aids,
MiSENSO opened seven more specialist stores
in German-speaking Switzerland in 2021.
↗ misenso.ch
Medbase Group
The Medbase Group’s network of medical, dental
and pharmaceutical contact points was expanded
in 2021. In addition, Medbase helped to deal with
the Covid-19 pandemic through its participation
in the cantonal vaccination and testing centre
in Winterthur (ZH) and by providing vaccination
and testing services in Medbase medical centres
and pharmacies.
↗ medbase.ch
↗ medbase-apotheken.ch
↗ zahnarztzentrum.ch

Our responsibility Health
V-Love
Migros now stocks more than 1’000 certified vegan
and vegetarian products, making it even easier
to follow a plant-based diet. The V-Love own-brand
range was expanded to more than 130 products in
the reporting year.
bestsmile
In the area of dental care, bestsmile, a teeth cor
rection and cosmetic dentistry start-up that counts
Sparrow Ventures among its investors, grew its
network of practices to more than 36 throughout
Switzerland in 2021.
↗ bestsmile.com
WePractice and HelloBetter

With its entry into the fields of psychotherapy
and psychology, Migros expanded its integrated
healthcare portfolio in the reporting year.
For example, WePractice was launched, a modern
group practice that provides access to flexible
spaces. Migros also increased its stake in the online
platform HelloBetter, which offers psychological
therapy courses.
↗ wepractice.ch
↗ hellobetter.de
36
In Switzerland,
Migros operates
139
2
fitness centres
154
Aquaparcs
Medbase and santémed

health centres
9
MiSENSO optometry
& hearing aid
stores 5
“Park im Grünen”
foundations
Monte Generoso
3Sportparcs 8
Golfparcs

Our responsibility
Migros Commitment
Each year, Migros contributes more than CHF 160
million towards social causes. Since 2021, Migros
has combined and communicated all its initiatives
in this area under the name “Migros Commit-
ment”. These include Migros Culture Percentage,
the Migros Pioneer Fund (formerly the Engage-
ment Migros Development Fund) and the Migros
Aid Fund.
In 2021, Migros Culture Percentage invested

CHF 142 million in culture, society, education,
leisure and the economy. The permanent institu-
tions include the Gottlieb Duttweiler Institute (GDI),
Migros Club School, Ferrovia Monte Generoso,
the Migros Museum of Contemporary Art and the
four “im Grünen” Parks. With the Migros Pioneer
Fund, Migros extended its social commitment
in 2012 to other companies of the Migros Group:
CHF 17 million was made available in the reporting
year (CHF 18 million spent).
The Migros Aid Fund has been supporting social

and ecological development aid projects in Switzer-
land and worldwide since 1979. CHF 1 million is
made available for this purpose each year.
↗ migros-engagement.ch
38
Expenditure by
Migros Culture Percentage
Distribution by sector 2021
Education 61.1%
Culture 16.9%
Leisure 9.6%
Society 5.9%
Administration 3.8%
Economy 2.6%

Further information
↗ migros.ch
↗ report.migros.ch
Federation of Migros Cooperatives

Limmatstrasse 152, CH-8031 Zurich

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Facts &

Publisher: Federation of Migros Cooperatives (FMC),

Strategic business units

Facts & Figures for the Migros Group 3

This raison d’être is what drives us and

Facts & Figures for the Migros Group 5

2.28 million Cooperative members

10 regional Migros Cooperatives, each with its

Facts & Figures for the Migros Group 7

6 departments carry out activities for the whole

About 50 companies and foundations from

Facts & Figures for the Migros Group 9

Group sales increased by 2.3% to CHF 28.932

 ooperative Retailing 53.9%

Facts & Figures for the Migros Group 11

Facts & Figures for the Migros Group 13

Facts & Figures for the Migros Group 15

Customers again benefited from lower prices

Further increase in regionality and sustainability

* Adjustment from 2018: Cooperatives including

Facts & Figures for the Migros Group 17

Distribution sites Switzerland

Distribution lines Switzerland

Distribution sites 2021 2020 2021 2020

1 Site may include supermarket / hypermarket branches

Facts & Figures for the Migros Group 19

Aare 538'159 11'301 Anton Gäumann

Basel 169'388 3'309 Anita Weckherlin

Geneva 133'501 2'818 Philippe Echenard

Facts & Figures for the Migros Group 21

2021 2020 Change in %

Denner 3'808 3'762 1.2

Total 8'198 7'771 5.5

Denner: stores, satellites and Denner Express 850 838

Facts & Figures for the Migros Group 23

In the Swiss market, Migros Industrie separated

Migros Industrie employed an average of 13’119

Income from financial services business 762 758 0.5

Facts & Figures for the Migros Group 25

2021 2020 Change in %

Sales 645 732 –11.9

Facts & Figures for the Migros Group 27

Through simplification and automation, it is pooling

Migros also supports the development of innovative

Facts & Figures for the Migros Group 29

The workforce shrank by 1.6% in comparison with

Employee retention at the Migros Group is extremely

37.2 40.2 65.1 51.1 30.0

62.8 59.8 34.9 48.9 70.0

Cooperative Commerce Migros Industrie Financial Travel

Just under 60% of employees in Switzerland are

Facts & Figures for the Migros Group 31

Facts & Figures for the Migros Group 33

Facts & Figures for the Migros Group 35

WePractice and HelloBetter

Medbase and santémed

Facts & Figures for the Migros Group 37

In 2021, Migros Culture Percentage invested

The Migros Aid Fund has been supporting social

Facts & Figures for the Migros Group 39

Federation of Migros Cooperatives

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ooperative Retailing 53.9%

* Adjustment from 2018: Cooperatives including