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  • QA Knowledge Check - Questions - v2

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    Kenn Arnade
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    This document contains 3 multiple choice questions about cold calling, callbacks, and call monitoring guidelines. The first question asks what to do if the owner is unavailable during a cold call, and the correct answer is to ask to speak to the person in charge of the merchant statement. The second question asks what to do if the person is unavailable during a callback, and the correct answer is to ask for the best callback date and time. The third question asks which option is not considered an excessive stay on call prompt during call monitoring, and the correct answer is prolonging calls.

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    QA Knowledge Check - Questions_v2

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    This document contains 3 multiple choice questions about cold calling, callbacks, and call monitoring guidelines. The first question asks what to do if the owner is unavailable during a cold call, and the correct answer is to ask to speak to the person in charge of the merchant statement. The second question asks what to do if the person is unavailable during a callback, and the correct answer is to ask for the best callback date and time. The third question asks which option is not considered an excessive stay on call prompt during call monitoring, and the correct answer is prolonging calls.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    6 views1 page

    QA Knowledge Check - Questions - v2

    Uploaded by

    Kenn Arnade
    This document contains 3 multiple choice questions about cold calling, callbacks, and call monitoring guidelines. The first question asks what to do if the owner is unavailable during a cold call, and the correct answer is to ask to speak to the person in charge of the merchant statement. The second question asks what to do if the person is unavailable during a callback, and the correct answer is to ask for the best callback date and time. The third question asks which option is not considered an excessive stay on call prompt during call monitoring, and the correct answer is prolonging calls.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    1. For Cold Calling: If the owner is not available what will you do?

    A. End the call properly.


    B. Ask to speak to the Person In-charge of the merchant statement.
    C. Ask the person you’re speaking to “Are you the person in charge of the merchant
    statement?”
    D. State the script showcasing our offers and ask for a callback date/time for the owner.

    Correct Answer: B

    2. For Callback: If the person you are looking for is not available, what will you do?
    A. Ask to speak to the Person In-charge of the merchant statement.
    B. Proceed with the callback script.
    C. Ask for the best callback date/time.
    D. Just end the call properly.

    Correct Answer: C

    3. For Call Monitoring Violation Guidelines:


    Which of the FF does not belong to 3 EXCESSIVE STAY ON CALL PROMPTS?

    a. PROLONGING CALLS
    b. MENU PROMPTS
    c. CALL ON QUEUE/ HOLD PROMPTS
    d. VOICEMAIL PROMPTS

    Correct Answer: A

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