ASSIGNMENT 1 FRONT SHEET

Qualification BTEC Level 5 HND Diploma in Computing

Unit number and title Unit 14: Business Intelligence

Submission date Date Received 1st submission May 27th 2023

Re-submission Date Date Received 2nd submission

Student Name Nguyen Hai Anh Student ID BH00125

Class IT0502 Assessor name Nguyen Thai Cuong

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I certify that the assignment submission is entirely my own work and I fully understand the consequences of plagiarism. I understand that
making a false declaration is a form of malpractice.

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Table of Contents
Introduction ........................................................................................................................................................................ 4
LO1 Discuss business processes and the mechanism used to support business decision-making............................... 5
P1 Examine, using examples the term ‘Business Process’ and ‘Supporting Process’. .............................................. 5
The definition of the term ‘Business Process’ and ‘Supporting Processes’................................................................ 5
Examples for the term ‘Business Processes’ and ‘Supporting processes’ .................................................................. 6
LO2 Compare the tools and technologies associated with business intelligence functionally ..................................... 9
P2 Compare the types of support available for business decision-making at varying levels within an organization. ........ 9
Conclusion ........................................................................................................................................................................ 13
References ......................................................................................................................................................................... 14

Table of Figures
Figure 1 The example for the term 'Business Processes'- Hospital Management flow chart. ......................................... 6
Figure 2 The example for 'Supporting Processes'- The Hospital Manegement flow chart.............................................. 7
Figure 3 The key attribute and goal of the term ‘Business Process’ and ‘Supporting .................................................... 8
Figure 4 Pyramid Diagram of Organizational levels and information requirements. (99, n.d.) ...................................... 9
Figure 5 Types of information system. (Anon., n.d.) ...................................................................................................10
Figure 6 The frequency and influence of decision-making within the organization level. ............................................12

Table of Tables
Table 1 The different among three level of an organization. ........................................................................................10
Introduction
This report focus on the result that collected through the research process on business intelligences. The
report discuss about business processes and decision support processes in general, as well as, evaluate the
use of organizational applications and data for these processes. In addition, the report also shown the
result related to the main features of business intelligence and attached with comparing the types of
support for decision-making at different levels (operational, tactical and strategic), as well as the
technology or system that make that possible.
The report divided into two main point, includes:

 Discuss business processes and the mechanism used to support business decision-making
 Compare the tools and technologies associated with business intelligence functionally
LO1 Discuss business processes and the mechanism used to support
business decision-making
P1 Examine, using examples the term ‘Business Process’ and ‘Supporting Process’.
The definition of the term ‘Business Process’ and ‘Supporting Processes’
A business process is a set of linked tasks that find their end in providing services or products to
customers. A business process has also been identified as a set of activities and tasks that, once
completed, will accomplish the organization's goals. The process must involve clearly defined
inputs and a single output. These inputs are made up of all factors that contribute (directly or
indirectly) to the added value of the service or product. These factors can be categorized into
management processes, operational processes and business process support.
The management processes govern the activities of a specific organization. The operational
processes form the core business. Supporting processes such as human resources and accounting
are in place to support core business processes.
There are three main types of business process as the following listed:
 Management processes – governing the operation of a system. Typical management
processes include corporate governance and strategic management.
 Operational processes- forming the core business and create the main value stream.
Typical operating processes are purchasing (invoice process, payment process, risk
management process), production (product assembly process, quality assurance process,
guarantee process maintenance / prevention.), marketing and sales.
 Supporting process- supporting the core processes. Examples include accounting, hiring
(start-up process, release process, leave request) and technical support.
Examples for the term ‘Business Processes’ and ‘Supporting processes’
Example for the term ‘Business Processes’

Figure 1 The example for the term 'Business Processes'- Hospital Management flow chart.

 Step 1: Start the system.

 Step 2: The patient enters the ID and requests to enter the system.
 Step 3: The system will check the ID with the available database.
 Step 4: If the ID does not match, a message will be required to re-enter the ID or end the
session.
 Step 5: End of the session.
 Step 3: If the ID matches, skip steps 4 and 5 and go to step 6.
 Step 6: Confirm that you have entered the correct ID, categorize the request and send it to the
person responsible.
 Step 7: Who is responsible for multiplying system requests.
 Step 8: Check if the problem can be solved.
 .
Step 9: If unable to handle, display error message and patient transfer instruction. And go to
 Step 10: If possible, proceed and return the report. Then skip to step 11.
 Step 11: End the session.
 Figure 2 The example for 'Supporting Processes'- The Hospital Manegement flow chart.

Example for the term ‘Supporting Process’

 Step 1: Boot the system.

 Step 2: The patient enters the ID and requests to enter the system.
 Step 3: The system will check the ID with the available database.
 Step 4: The system requires access to the hospital's patient database.
 Step 5: The system responds and allows the comparison program to compare the entered
IDs with the database.
 Step 6: If the ID does not match, it will move to step 10 (set chat box and end event).
 Step 7: If the ID matches, it will update the information and new requests into the
database.
 Step 8: Confirm the request and forward the request to the appropriate implementation
department.
 Step 9: Bring the chat box and end the task, move to
step 10.
Step 10: The patient receives the message and then he will end the session.
 Business Processes
Business processes occur at all levels
of the organization and may or may not
be visible to customers
A process diagram or work in logical
linked steps
The process can be manual or
automated ( with the help of the
Characteristics technology to help make it more
accurate)
Help make money decision and create
the value for the customer
It provides a clear and in- depth
understanding of task positions that can
be improved
All new employees to quickly speed up
or find a level that’s suits their activity
throughout the process.
Help make decisions.
Generate cash and output value for
customers.
Improve customer satisfaction, agility
to respond to market changes quickly.
Goal
Figure 3 The key attribute and goal of the term ‘Business Process’ and ‘Supporting
Supporting Process
Similar in different types of
organizations, support processes are
often more complex and complex in
larger companies, have more
participants, and have a high
organizational structure.
Does not help decision making.
The basic components:
1. Database.
2. Models:
 Behavioral model
 Management science model.
 Operation research model.
Support border workers to make
money.
Ensure business resources in terms
of quality and quantity.
From raw materials like personal
and business knowledge, => report
making => help identity and solve
problems.
Provide a lot of information. =>
Help make optimal choices.
Increase productivity, efficiency,
with an optimal choice ofa comparative advantage,
create
technology, processes and
investment planning or logistics
segment.
LO2 Compare the tools and technologies associated with business
intelligence functionally
P2 Compare the types of support available for business decision-making at varying
levels within an organization.

Figure 4 Pyramid Diagram of Organizational levels and information requirements. (99, n.d.)

The Figure 4, shown the various levels of a typical organization, basic on this pyramid diagram
to compare the difference (includes: factor, task, type of decision, support) of three main levels
of business organization, we collected the results shown as the following table:

Operational Tactical management: Strategic

management management
Factor Employee: cashiers at a Middle-level Most senior level in
point of sale, bank managers, heads of an organization,
hospital, customer care supervisors, etc.
staff, etc.
Task conduct daily business Control the operation Long-term planning
transactions of the operating level for organizations
 Type of decision Structured decisions Semi-structured Unstructured
decisions decisions
Support Based on rules and Based on instructions Based on information
guidelines (summarized or judgment calls from tactical
from raw materials and management and
business experience) external data
Table 1 The different among three level of an organization.

About the Information Systems field, to compare at varying level, we rely on the following
pyramid diagram

Figure 5 Types of information system. (Anon., n.d.)

According the Figure 5, we give the following comparison table:

Transaction Management Decision Expert system Executive
Processing Information Support (ES) information
System (TPS) System (MIS) System (DSS) System(EIS)
User Operational Tactical Strategic Strategic Strategic
management managers management management, management
Task Record day to Monitor the Provide Use artificial Facilitate,
human experts
day business organization's solutions to intelligence support
transactions current problems that techniques to information to
of the performance are unique and solve common make
organization status. problems decisions
 change
frequently.
Decision Structured Semi- Support of There is no Support
data, highly structured semi substitute information
structured and decision structured and effect, only and decision-
routine unstructured nature making
decisions supports process
(structured professionals
decisions can
be automated)
Handling Manage Routine Sophisticated Human- Encapsulate
operations algorithms mathematical controlled company data
using (aggregate, models, computer and provide
information compare and statistical systems or sales
and process summarizes techniques programs performance
them the results) (probability, or statistics
predictive tables
modeling,
etc.)
Input Information Information Internal Rules and data Company
about daily from output of systems from an expert data, sales
transactions TPS (transaction or through performance,
processing open questions market
systems, research
management statistics
information
systems),
external
systems.
Output The Report Solutions are Format to Information
information is (information) interactive display in inside and
very detailed. for tactical computers to outside the
(Input of managers use be used company
MIS) to monitor, (support for meets the
control and humans) organization's
predict future strategic
performance objectives
(make the
structured
decision).
From the definitions and characteristics of the positions in a company above, we
have drawn three main points:
Firstly, the action determines the highest employee frequency but only the
decisions of activities that do not completely affect the project as well as the
company (limited by the wrong decision leads to serious impacts on project and
company).
Next, the component decides the frequency of Staff Management is lower but their
decision is based on the recommendations that have been selected by the employee
and they need to make a decision based on their own capacity and take
responsibility for Work results. The decision of the manager is bigger and more
important, it can affect the project's performance and calculate the success or
failure of the current project.
In the end, the frequency components can at least make decisions but also the
biggest influence that the Director. They were given the company's strategic plan
based on efficiency and data from the lower divisions. Their decisions are often at
the micro-level and have a decisive influence on the future direction of the
company and the success or failure of a company.
Based on three main point that we mentioned, we set out a chart to shown the
frequency and influence of decision- making within the organization level.

The chart shows the frequency and influence of

decision- making at the organization level
100%
80%
60%
40%
20%
0%
Employee Manager Director

Figure 6 The frequency and influence of decision-making within the organization level.
Conclusion
To sum up, throughout the report we had a lot of in-depth knowledge within business
intelligence fields. The different of the term Business Processes and Supporting Processes, as
well as, the differences of the types of support available for business decision-making at varying
levels within an organization.
References
1. 99, G., n.d. Guru 99. [Online]
Available at: https://www.guru99.com/mis-types-information-system.html
[Accessed 2023].
2. Anon., n.d. [Online]
Available at: https://recently-form6computing.blogspot.com/2010/10/types-of-information-
system.html
[Accessed 2023].
3. Anon., n.d. [Online]
Available at: https://www.sartcorsonline.com/rptCSR_PublicMultYear.aspx?ClinicPKID=0

4. Veyrat, P., 2016. HEFLO. [Online]

Available at: https://www.heflo.com/blog/bpm/business-processes-definition/