ASSIGNMENT 1 FRONT SHEET

Qualification BTEC Level 5 HND Diploma in Computing

Unit number and title Unit 14: Business Intelligence

Submission date Date Received 1st submission

Re-submission Date Date Received 2nd submission

Student Name Hoang Minh Hoan Student ID GCD18317

Class GCD0606 Assessor name Srikanth Raju Kandukuri

Student declaration

I certify that the assignment submission is entirely my own work and I fully understand the consequences of plagiarism. I understand that
making a false declaration is a form of malpractice.

Student’s signature Hoan

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P1 P2 M1 M2 D1 D2
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 Introduction
I researched general business processes and decision-support processes in this Assignment1. To determine the use of software and organizational
data for such processes. So I understand the key features of business intelligence, and then compare the forms of decision-making support
(operational, tactical, and strategic) as well as the technology or program that can be done.
P1 Examine, using examples, the terms ‘Business Process’ and ‘Supporting Processes’.
• Business Process:
- A business process is a series of related tasks which end when a service or product is delivered to a customer.
- A business process has also been described as a collection of activities and tasks that will attain an organizational objective once
completed. The method has to include clearly defined inputs and one output. Such inputs are composed of all the factors that
contribute (directly or indirectly) to a service or product's added value. Such variables can be categorized into management processes,
organizational processes and business processes supporting
- The business process goal is to maximize performance when conducting business processes and operations related to the development
of goods and services.
- A business process is a series of related activities or tasks producing a specific service or product. Business processes are often
visualized in a process map or flowchart that allows them to be easily tracked and communicated around the company. Could include
some business processes:

+ Raise a purchase order

+ Initiate recruitment

+ Discharge a patient

+ Approve a drug for human trials

Figure 1 Business Process

Business Process Example:

• Step 1: Start the system

• Step 2: Customers arrive at the place of order
• Step 3: Sales department receives orders
• Step 4: Sales department moved to the delivery department
• Step 5: Delivery process?
- If not completed, refund the customer and end the transaction
- If successful, continue
• Step 6: Print receipts and deliveries, end process

Figure 2 Example of service Business Process model

 Why we need to use BPM (Business Process Modeling)
- BPM is one of the main instruments. Because we have to tackle a lot of customer business processes at work and
listen to them. Your job after listening is to sum up the documents.
- Each consumer is special, therefore every method is complicated. Data is accessible and easy to understand while
retaining the original content.
- Not only do I need to understand, the BA (Business Analyst) has to relay to the team the customer's current status
and needs. It is the most effective way of conveying these processes at that time.

• Supporting Processes:
- Supporting processes are carried out to maintain the integrity of the product or service established by "key processes," as well
as to ensure that goods and procedures comply with predefined standards and plans.
- Supporting processes are followed by the "main processes," which usually do not result in the organization's final products,
but rather contribute indirectly to the added value. All supporting processes provide documentation, configuration
management, testing, preparation, and audit processes. Read more in: A Domain Specific Strategy for Dynamic Complex
Processes.
- support processes include:
• Human Resource Management
• Financial Management processes
• Building and property management, cleaning and maintenance, Facility management
• IT processes
• Procurement and sourcing processes (supplier selection processes, purchasing services,
purchasing materials, sourcing human and financial resources, etc.)
• Vendor Management processes
• Operational processes and routine operation and organization management
• Risk Management processes
• Security Management processes
• Quality Management processes
• Corporate Governance processes
• System supporting example(Customer Management):
- Step 1: Problem from customers
- Step 2: After the problems are moved, a problem is departed from the reception
- Step 3: Receive and classify simple solving problems
- Step 4: Issues will be passed to the Company for resolution after classification
 - Step 5: After solution, ask the customer to check again

• If no problem exists then the cycle will end

• If so, it should pass to the client and if a problem arises, continue the process or terminate the process

Figure 3 Example of supporting process customer

• Differential between business process and supporting process

Business Process:
- Business process is the method of supplying consumers with value by assisting such output or services
- Business processes will yield revenues
- Business process is an action or series of activities able to achieve a goal
- Business process is an activity that consumers need to be able to keep operations going. Process to Support:
 - Is a process in an organization that supports core functions and possibly part of the business process.
- Is a service mechanism that doesn't give the customers direct interest.
- Report and stakeholder need to be involved in supporting process.

P2 Compare the types of support available for business decision-making at varying levels within an
organisation.
Types of System Executive Decision Support Management Transaction Expert Systems
Information System System Information Processing Systems (ES)
(EIS) Systems (MIS) (TPS)
User Strategic Professional; Staff Middle Managers Operations Personnel Professional; Staff
management Managers Supervisors Managers
Task Supporting DSS facilitates semi- -Providing company TPS helps ES a system that uses
knowledge and the structured and performance organizations / information for
method of decision unstructured problem information to assist enterprises introduce application areas and
making analysis managers in tracking and track their intervention
-Help make specific, and managing the everyday activities procedures to address
rapidly changing business-Produce - Collection and issues frequently
decisions that are not routine responses and storage of transaction required to address
defined in advance regularly scheduled data; can monitor transgender Use rules
reports decisions taken as and databases to
part of a transaction decide which events
to summarize
Decision and Ensures easy access For support of semi- Include reliable Helps companies Methods for
handling both internally and structured and reviews Provide control day-to-day interacting with users
externally unstructured expected special operations and or obtaining new data
decisions (automated reports transactions Intervention
organized decisions) procedures to solve
problems . experts
often need to address
Input Aggregate data Low-volume data Summary transaction Transactions; Events Rules and data from
external, internal or massive database data; high-volume an
optimized for data data; simple models expert or through
analysis; analytic open questions
models and data
analysis tools
 Output Projections; Special report; Summary and Detailed reports; list; Facts and Data
responses to queries decision analyses; exception reports summaries Decision or judgment
responses to queries

• Pyramid The organizational level diagram and the criteria for information:
There is no simple answer to that as can be seen above. You can find almost any number of different kinds of information system,
depending on how you construct the classification. It is important to remember, though, that different types of processes found in
organizations exist to deal with the specific problems and tasks found in organizations.
Therefore, most attempts to classify information systems into different types rely on how roles and obligations within an organization
are divided. Since most organisations are hierarchical, the categorisation of the different classes of information systems tends to follow
the hierarchy. This is often known as the "pyramid model," because the way the structures are organized represents the complexity of
the tasks contained in the organization at various levels.

This is, for example, a three-level pyramid model based on the type of decisions taken in the company at different levels.

Figure 4 Figure 1 Three-level pyramid model based on the type of decisions taken at the various organizational levels