Factors affecting remote employees in Danang

WHAT FACTORS AFFECT EMPLOYEES IN DANANG WHEN WORKING
REMOTELY AND HOW TO RESOLVE THEM?

Assignment 1: Proposing and conducting a research project
NGO TIEU MY
GCD19832 – GCD0805
ASSIGNMENT 1 FRONT SHEET
Qualification BTEC Level 5 HND Diploma in Computing
Unit number and title Unit 13: Computing Research Project
Submission date 16.12.2021 Date Received 1st submission
Re-submission Date 26.12.2021 Date Received 2nd submission
Student Name Ngo Tieu My Student ID GCD19832
Class GCD0805 Assessor name Phan Thanh Tra
Student declaration
I certify that the assignment submission is entirely my own work and I fully understand the consequences of plagiarism. I understand that
making a false declaration is a form of malpractice.
Student’s signature My
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Table of Contents
1. Introduction ................................................................................................................................ 6
1.1. Project purpose ................................................................................................................................ 6
1.2. Project objective .............................................................................................................................. 6
1.3. Project charter ................................................................................................................................. 7
2. Literature review ....................................................................................................................... 10
2.1. Discuss research methodologies ..................................................................................................... 10

2.1.1. Primary research..................................................................................................................................................... 10
2.1.2. Secondary research ................................................................................................................................................ 13
2.1.3. Differences between Primary research and Secondary research .......................................................................... 17
2.1.4. Qualitative research methods ................................................................................................................................ 19
2.1.5. Quantitative research methods.............................................................................................................................. 21
2.1.6. Differences between Qualitative research and Quantitative research ................................................................. 22
2.1.7. Scientific method .................................................................................................................................................... 23
2.1.8. Research process .................................................................................................................................................... 26
2.1.9. Population in research............................................................................................................................................ 34
2.1.10. Conclusion.......................................................................................................................................................... 35
2.2. Secondary Research........................................................................................................................ 35

2.2.1. Overall..................................................................................................................................................................... 35
2.2.2. Challenges of remote working ............................................................................................................................... 36
2.2.3. What is work management tool? ........................................................................................................................... 38
2.2.4. Benefits of using great work management solutions ............................................................................................ 38
2.2.5. Current work management tools ........................................................................................................................... 39
2.2.6. Secondary research costs, access and ethical issues ............................................................................................. 50
2.2.7. Conclusion and hypothesis ..................................................................................................................................... 50
3. Primary research ....................................................................................................................... 51
3.1. Primary research objective ............................................................................................................. 51
3.2. Scope of the research ..................................................................................................................... 52
3.3. Research plan ................................................................................................................................. 52
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3.4. Research techniques....................................................................................................................... 52
3.5. Primary research costs, access and ethical issues ............................................................................. 58
4. Analyze research findings and data ........................................................................................... 59
4.1. Analytics data................................................................................................................................. 59
4.2. Conclusion ..................................................................................................................................... 64
4.3. Results and recomendations of the research ................................................................................... 64

4.3.1. Main Features ......................................................................................................................................................... 65
4.3.2. Technology ............................................................................................................................................................. 66
5. Appendix ................................................................................................................................... 68
5.1. Research Proposal Form ................................................................................................................. 68
5.2. Ethical form.................................................................................................................................... 72
5.3. Survey form ................................................................................................................................... 73
6. Bibliography .............................................................................................................................. 78
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TABLE OF FIRGURE
Figure 1: Primary research methods ............................................................................................................ 12

Figure 2: Methods of Secondary research ................................................................................................... 14
Figure 3: Qualitative research methods ....................................................................................................... 19
Figure 4: Quantitative research .................................................................................................................... 21
Figure 5: Steps of the Scientific Method ...................................................................................................... 24
Figure 6: Research process ........................................................................................................................... 26
Figure 7: Population vs sample (Bhandari, 2020) ........................................................................................ 34
Figure 8: Population and Sample ................................................................................................................. 35
Figure 9: Challenges of remote working ...................................................................................................... 37
Figure 10: ClickUp logo ................................................................................................................................. 39
Figure 11: ClickUp UI .................................................................................................................................... 41
Figure 12: Trello logo .................................................................................................................................... 42
Figure 13: Survey .......................................................................................................................................... 54
Figure 14: Survey .......................................................................................................................................... 55
Figure 15: Survey .......................................................................................................................................... 56
Figure 16: Survey .......................................................................................................................................... 57
Figure 17: Survey .......................................................................................................................................... 58
Figure 18: Analytics data .............................................................................................................................. 59
Figure 24: Wireframe of the web - application ............................................................................................ 66
Figure 25: MERN stack .................................................................................................................................. 66
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1. Introduction
Epidemics have been common since ancient times, and they have occurred frequently throughout human
history. We can name pandemics that scare the entire world, such as Ebola, and SARS... and by the end of
2019, the world will once again witness a pandemic: COVID-19. It is a virus that first appeared in Wuhan
(China) and causes severe respiratory infections in humans. The pandemic spread quickly; by early April
2020, COVID-19 had appeared in 206 countries, infected over 1 million people, and killed nearly 60,000
people. The COVID-19 pandemic is becoming increasingly complicated, causing the economy to stagnate,
people's lives to be completely disrupted and always in a state of concern... and with that, students can
not go to school, employees cannot go to work as usual. One of the most concerning aspects is that the
epidemic situation does not know when to calm down. Businesses have chosen remote working as a
solution to reduce the economic consequences of the COVID-19 pandemic.
However, there are some drawbacks to remote working. Most of us can easily identify employees' aversion
to remote working. Because they have many issues when working remotely from home. For example,
frequent network disconnections, slow file downloads, poor video meeting quality, long response times
when loading apps, and other security-related issues.
The purpose of this document “What factors affect employees in Danang when working remotely and
how to resolve them?” is to better understand the impact of remote working on people. Showcase the
limitations of the market's current remote working applications and tools. Create a tool/app to address
those limitations in order to improve the employee experience when working from home online.
1.1. Project purpose

Determine the factors affecting enterprise employees who work remotely. From there, developing a
solution to these problems.
1.2. Project objective

The following objectives for this computing research project are:
o Learn about the current state of remote working in businesses.

o Learn about the effects of remote working on businesses.
o Learn about the drawbacks of remote working for employees and businesses.
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o Investigate the market for solutions to support remote working.
o Build a tool or application to assist with work management in order to improve the productivity
and quality of remote work.
1.3. Project charter

1. General Project Information
Project Name: What factors affect employees in Danang when working remotely and
how to resolve them?
Executive Sponsors: Ngo Tieu My
Department Sponsor: University of Greenwich
Impact of project: Technology solutions assist employees in managing their workloads and
communicating with coworkers.
2. Project Team
Name Department Telephone E-mail
Project Ngo Tieu My Research and 0923.735.283 Mynt@fpt.edu.vn

Manager:
Development
Team Members: Ngo Tieu My Research and 0923.735.283 Mynt@fpt.edu.vn
Development
3. Stakeholders
Project Manager: Ngo Tieu My
Users: remote working employees.
4. Project Scope Statement
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Project Purpose / Business Justification
Determine the factors affecting enterprise employees who work remotely. From there, developing a
solution to these problems.
Objectives (in business terms)
Overcome the difficulties in the remote working of people through a proposed web - application.
Deliverables
A web – application which is developed by the MERN stack.
Scope
• Learn about the current state of remote working in businesses.

• Learn about the effects of remote working on businesses.
• Learn about the drawbacks of remote working for employees and businesses.
• Investigate the market for solutions to support remote working.
Build a tool or application to assist with work management in order to improve the
productivity and quality of remote work.
Project Milestones
• Initiating Phase: November 1st, 2021 – November 15th, 2021
• Planning Phase: November 15th, 2021 – December 15th, 2021
• Executing Phase: December 25th, 2021 – May 30th, 2021
• Monitoring & Controlling Phase: December 25th, 2021 – May 30th, 2022
• Closing Phase: June 1st, 2022 - November 1st, 2022
Major Known Risks (including significant Assumptions) Identify obstacles that may cause the project
to fail.
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Risk Risk Rating (Hi, Med, Lo)
TECHNICAL RISK High
MANAGEMENT RISK Medium
ORGANIZATIONAL RISK High
COMMERCIAL RISK Medium
EXTERNAL RISK Low
Constraints
• Follow the project schedule.
• Finish before November 1st, 2022.
• Budget: $35,000.
External Dependencies
• Market change.
• A competitor releases a similar product.
5. Communication Strategy
Communication method:
• Conference call
• Email
• Daily meeting
6. Sign-off
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Name Signature Date
(MM/DD/YYY
Y)
Executive Sponsor Ngo Tieu My Ngo Tieu My 1/11/2021
Department Sponsor University of Greenwich Phan Thanh Tra 1/11/2021
Project Manager Ngo Tieu My Ngo Tieu My 1/11/2021
7. Note
2. Literature review
2.1. Discuss research methodologies
2.1.1. Primary research
According to (smartsurvey, n.d.), Data collected directly from the source is referred to as primary
research. This means that the researcher either does the research themselves or hires someone
to do it for them. Rather than depending on pre-existing data samples, primary research entails
going straight to the source.
This type of research is especially useful when the information gathered must be context-specific.
For instance, a business might conduct primary market research to learn about client impressions
of its brand. Because it is unique to the company, it could not be gathered from any existing data
source.
Primary research can also help a person or corporation establish themselves as an expert in their
subject. Other authors may then cite the findings, citing the original researcher as the source,
bolstering their stance even more. As the data owner, the researcher, on the other hand, keeps
complete control over the data.
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Primary research has the following advantages:
o Market research can be focused using primary research methodologies. This permits
specific concerns to be addressed while keeping the research focused on the project's
goals and scope. This indicates that the research is focused on a single market rather than
a mass market.
o The marketer also has complete control over the technique employed, as well as the
representative sample size and sample selection procedure, with this form of research.
This improves the research's relevance to the person or organization even further.
o Secondary research is commonly out of date, and it may no longer be relevant to the
market that the researcher is attempting to reach. Primary research ensures that the data
gathered is current and relevant, allowing for precise trend detection.
o Primary research also gives the individual or organization control over the data. They may
opt to make the data public in order to strengthen their position as an expert in the
subject, or they may choose to keep it secret in order to prevent competitors from gaining
an advantage.
Besides the above advantages, Primary research still has some disadvantages as follows:
o The cost of performing primary research is the most significant disadvantage. Secondary
research can often be obtained for free, whereas primary research is more time-
consuming and thus more expensive.
o Primary research might also take a long time to complete, especially if a big sample size is
needed. The time it takes to plan, conduct, and analyze primary research is substantially
longer than the time it takes to conduct secondary research.
o It's also necessary to account for the inaccuracies. Respondents may be biased based on
prior interactions with an organization or may not completely comprehend a survey
question, resulting in misleading or erroneous results.
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Methods of Primary Research
Figure 1: Primary research methods
Primary research can be gathered in a variety of methods. The best method for you will be
determined by the questions you want to ask and the problem you want to address. Interviews,
surveys, focus groups, and observations are the most popular primary market research
methodologies:
2.1.1.1. Interviews
Interviews are one-on-one or small-group question-and-answer discussions that can be
performed over the phone or in a face-to-face scenario. When a huge amount of data needs
to be gathered from a limited number of people, interviews are the best choice. Interviews
are often used to gain information from a subject matter expert on a specific issue. Because
this type of research is so personal, follow-up questions might be asked to ensure that
everything is clear.
2.1.1.2. Surveys
Surveys are most usually practiced online and provide a quick and cost-effective approach
when a large number of people must respond. Because the questions are pre-written, the
respondent has minimal freedom if their answer doesn't fit (making functions like skip logic
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critical), and response rates can change. A survey's length is a delicate balance: if it's too long,
participants may become bored and leave the survey. If the survey is too short, therefore,
not enough information will be gathered to construct a comprehensive view.
2.1.1.3. Focus groups

Focus groups are used to gather information from a small group of people who are usually
subject matter experts in the research topic. The group members engage in a discussion to
learn more about each other's opinions. Companies typically use this method to obtain
insight into niche markets and understand more about their clients.
2.1.1.4. Observations
Observations are conducted in a respectful way by just watching an event and taking detailed
notes. There is no direct interaction between the researcher and the subject with this
method. Because the contacts seen are genuine reactions, this process avoids any potential
bias that may arise during an interview or survey. A trained observer or a camera can be used
to perform observations. Toy producers regularly use this method when testing their
products on children.
2.1.2. Secondary research

According to (qualtrics, n.d.), Secondary research, often known as desk research, is a type of
research that involves accumulating data from a range of sources. Internal sources (for example,
in-house research) and, more typically, external sources are included (such as government
statistics, organizational bodies, and the internet).
Secondary research is available in a variety of formats, including published datasets, reports, and
survey results, and can be found on the internet, in libraries, and in museums.
The data is normally free — or available for a fee — and is obtained through surveys, phone
interviews, observation, face-to-face interviews, and other methods.
Researchers collect, verify, evaluate, and incorporate secondary research to help them
corroborate study goals for the research period.
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It can also be used to review past research into a topic of interest, in addition to the
aforementioned. Researchers can use it to validate early hypothesis statements and determine
whether it's worth continuing research into a potential field by looking for patterns throughout
data spanning several years.
Figure 2: Methods of Secondary research
Secondary research has a number of advantages:
o Easily and readily available data: There are numerous data sources that have been pre-
collected for use, both in person at local libraries and online via the internet. This data is
usually filtered by filters or exported into a spreadsheet format, so accessing and using it
requires little technical knowledge.
o Faster research speeds: You don't need to conduct primary research because the data has
already been published and is available to the public. This can make the research process
easier and faster by allowing you to get started with the data right away.
o Low financial and time costs: The majority of secondary data sources can be accessed for
free or at a moderate cost to the researcher, resulting in low overall research
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expenditures. Furthermore, by reducing preliminary research costs, the researcher's time
costs are reduced.
o Secondary data can drive additional research actions: The knowledge acquired can be
used to assist or add value to future research operations (such as performing a follow-up
survey or outlining future detailed study subjects).
o Secondary data can be useful pre-research insights: Secondary source data can provide
pre-research insights and information on effects, which can aid in deciding whether or not
to conduct research. It can also help to identify knowledge gaps so that future research
can address them.
o Ability to scale up results: Large datasets (such as Census data findings from multiple
states) can be found through secondary sources, allowing research results to be scaled up
fast.
The following are some of the drawbacks of secondary research that should be considered before
undertaking research:
o Secondary research data can be out of date: Secondary sources may be updated on a
regular basis, but the data may be out of current if you're looking at it between updates.
Researchers will need to assess whether the data supplied gives the appropriate research
coverage dates, or whether the data needs to be updated, so that insights are accurate
and timely. In addition, secondary data may expire very quickly in fast-moving markets.
o Secondary research needs to be verified and interpreted: A researcher must study and
analyze a large amount of data from a single source. For accuracy and to verify you're
using the proper data for your research, the data may need to be cross-checked against
other data sets or assumptions.
o The researcher has had no control over the secondary research: Invalid data can alter the
results because the researcher was not involved in the secondary research. As a result, it's
critical to examine the process and controls to ensure that data is collected in a systematic
and error-free manner.
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o Secondary research data is not exclusive: There is no exclusivity because data sets are
widely available, and numerous researchers can use the same data. This might be a
concern when researchers desire exclusive rights to their study findings and don't want to
risk future research duplication.
According to (formplus, n.d.), Secondary research, as explained previously, entails data

assimilation from many sources, i.e., utilising existing research materials rather than developing
a new pool of data using primary research methods. Data collecting via the internet, libraries,
archives, schools, and organizational reports are all common secondary research methods:
2.1.2.1. Online Data

The term "online data" refers to information obtained through the use of the internet.
Because the internet provides a wide pool of both free and paid research resources that can
be instantly accessed with the press of a button, this method has recently gained popularity.
While this method makes data collection easier, the researcher must be careful to only
acquire material from reliable sources. The internet serves as a virtual collector for all other
secondary research data sources.
2.1.2.2. Data from Government and Non-government Archives

You can also find related research materials in official and non-government archives, which
usually contain verified information that can be used to a variety of study contexts. In many
situations, you'll have to pay a fee to get access to this information.
The problem is that, for a range of reasons, such data is not always readily available. Some of
these resources, for example, are classified information, making it difficult for academics to
give access to them.
2.1.2.3. Data from Libraries

Public and private libraries can also provide access to research materials. Consider a library
as an information warehouse that houses a collection of essential data that may be used as
valid data in a variety of research situations.
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In most situations, scholars donate many copies of their dissertations to public and private
libraries, particularly in academic research. In addition, libraries collect and maintain business
directories, bulletins, annual reports, and other comparable papers that can be used as
research data in both soft and physical versions.
2.1.2.4. Data from Institutions of Learning

Secondary data can also be found in educational facilities such as schools, universities, and
colleges, which is very useful in academic research. This is due to the fact that educational
institutions conduct more research than other sectors.
Because educational institutions are dedicated to solving issues and extending the body of
knowledge, it is relatively easier to get research data from them. For the purpose of a
literature study, you can readily request research materials from educational institutions.
2.1.3. Differences between Primary research and Secondary research
2 TYPES OF RESEARCH
Secondary research, unlike primary research, makes use of existing data, which may include
primary research results that have already been published. Researchers synthesize previous
research and use the findings to support their own research objectives.
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There is a role for both primary and secondary research. Primary research can bolster secondary
research findings (and address knowledge gaps), while secondary research can serve as a
springboard for more primary research. As a result, these research methodologies are anyway to
produce optimal research findings that are correct on both a micro and macro scale.
Primary Research Secondary Research

Data was gathered from first-hand research. It The research gathers data that has already been
could take a long time. published. It could take a little time.
Produces raw data that belongs to the researcher. The researcher has no control over how the data is
collected or who owns it.
Relevant to the research objectives. Not relevant to the research objectives.
The researcher is the one who does the research. The researcher gathers data. There is no
It's possible that the results are affected by the information on what kind of researcher bias exists
researcher. in secondary research sources.
It can be costly to carry out. Due to the availability of free data, it is more
inexpensive.
Table 1: The comparison of Primary research and Secondary research
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2.1.4. Qualitative research methods
Figure 3: Qualitative research methods
According to (McLeod, 2019), The process of collecting, analyzing, and interpreting non-numerical
data, such as language, is known as qualitative research. Qualitative research can be used to learn
how a person subjectively perceives and analyzes their society.
Non-numerical data, such as text, video, photographs, or audio recordings, is referred to as

qualitative data. This type of data can be gathered through diaries or in-depth interviews, and
analyzed through grounded theory or thematic analysis.
The goal of qualitative research is to get a sense of an individual's, group's, or culture's social
reality as closely as possible to how the participants feel or live it. People and groups are thus
studied in their enviroment.
A qualitative approach to research is exploratory, aiming to explain 'how' and 'why' a particular
phenomenon, or behavior, behaves as it does in a given context. It can be used to come up with
hypotheses and theories based on data.
Diary accounts, in-depth interviews, documents, focus groups, case study research, and
ethnography are all forms of qualitative research methods.
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Qualitative research renders a deep understanding of how people perceive their social realities
and, as a result, how they behave in that world.
Implementing qualitative research has some advantages below:
o The researcher gains an insider's view of the field as a result of his or her close
involvement. This allows the researcher to uncover issues that scientific, more positivistic
inquiries commonly overlook (such as subtleties and complexities).
o Qualitative descriptions can be useful in pointing out possible connections, causes, effects,
and dynamic processes.
o Qualitative analysis allows for data ambiguities and contradictions, which reflect social
reality.
o Qualitative research is descriptive and narrative in environment; this research may be
especially useful to practitioners because they can use qualitative reports to examine
forms of knowledge that would otherwise be unavailable, gaining new insight.
Howerver, it still has the following disadvantages:
o Qualitative designs do not typically draw samples from large-scale data sets due to the
time and costs involved.
o A major criticism is the lack of adequate validity or reliability. It's difficult to apply
traditional reliability and validity standards to qualitative data because of its subjective
nature and single-context origins.
o It is impossible to replicate qualitative studies, for example, because of the researcher's
central role in data generation. Furthermore, contexts, situations, events, conditions, and
interactions cannot be fully replicated, nor can generalizations to a larger context than the
one studied be made with confidence.
o The time it takes to collect, analyze, and interpret data is considerable. Qualitative data
analysis is difficult, and expert knowledge of a field is required to interpret qualitative
data. When doing so, great care must be taken, for example, when looking for symptoms
of mental illness.
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2.1.5. Quantitative research methods
Figure 4: Quantitative research
Quantitative research includes collecting and analyzing numerical data objectively in order to
describe, predict, or control variables of interest.
Quantitative research focuses on assessing causal relationships between variables, make

predictions, and generalize findings to a bigger population.
Quantitative researchers attempt to establish general acceptable behavior and phenomon in a

variety of settings and contexts. Research is used to put a theory to the test and determine
whether it should be accepted or rejected.
Because they are concerned with measuring things, experiments usually produce quantitative
data. Other research methods, such as controlled observations and questionnaires, can, however,
generate both quantitative and qualitative data.
A rating scale or closed questions on a questionnaire, for example, would produce quantitative
data because they produce either numerical data or data that can be classified (e.g., "yes," "no"
responses).
The ways in which a research participant can react to and express appropriate social behavior are
limited by experimental methods.
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As a result, findings are likely to be context-bound and simply a reflection of the researcher's
assumptions going into the investigation.
Advantages of using quantitative research are:
o Scientific objectivity: Statistical analysis can be used to interpret quantitative data, and
because statistics are based on mathematical principles, the quantitative approach is
considered scientifically objective and rational.
o It can be used to test and validate theories that have already been developed.
o Rapid data analysis: Sophisticated software eliminates much of the need for extended
data analysis, especially when dealing with large datasets.
o Quantitative data is based on measured values and can be double-checked by others
because numerical data is less vulnerable to interpretation ambiguities.
o Because statistical analysis is used, hypotheses can also be tested.
Disadvantages of using quantitative research are:
o Quantitative experiments are not conducted in natural settings. Furthermore, they do not
allow participants to explain their choices or the implications of the questions for them.
o Expertise of the researcher: A lack of understanding of how to apply statistical analysis can
have a negative impact on the analysis and subsequent interpretation.
o Variability in data quantity: For more accurate analysis, large sample sizes are required.
Because there is a limited amount of data in small scale quantitative studies, they may be
less reliable. This has an impact on the ability to extrapolate study results to huge
populations.
o Confirmation bias occurs when a researcher's attention is drawn to theory or hypothesis
testing rather than the theory of hypothesis generation.
2.1.6. Differences between Qualitative research and Quantitative research

Attributes Qualitative research methods Quantitative research methods
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Analytical objectives Individual experiences and beliefs are The goal of quantitative research
the emphasis of this research method. is to describe the features of a
population.
Types of questions asked Open-ended questions Closed-ended questions
Data collection Instrument In-depth interviews, focus groups, and Use methods that are extremely
participant observation are examples structured, such as structured
of semi-structured methods. observation, questionnaires, and
surveys.
Form of data produced Descriptive data Numerical data
Degree of flexibility The way and which questions Participants' responses have no
researchers ask next are influenced by affect on how or which questions
participant’s responses. researchers ask next.
Table 2: The comparison of Qualitative research and Quantitative research (questionpro, n.d.)
2.1.7. Scientific method

According to (sciencebuddies, n.d.), The scientific method is an experimentation process that is
used to investigate observations and find answers to questions. This isn't to say that every
scientist follows the same process. Some scientific theories are easier to test than others.
Scientists studying how stars age or how dinosaurs digested their food, for example, can't run
medical exams on feeding dinosaurs or fast-forward a star's life by a million years to test their
hypotheses. Scientists modify the scientific method when direct experimentation is not possible.
There are probably as many different versions of the scientific method as there are scientists! The
goal remains the same, regardless of how it is modified: to discover cause and effect relationships
by asking questions, carefully gathering and examining evidence, and seeing if all of the available
data can be combined into a logical answer.
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Figure 5: Steps of the Scientific Method
As you can see the above figure, there are 6 steps of the Scientific Method:
2.1.7.1. Ask a Question

When you ask a question about something you see, you use the scientific method: How,
What, When, Who, Which, Why, or Where?
Some teachers require that the question for a science fair project be something that can be
measured, preferably with a number.
2.1.7.2. Do Background Research

You want to be a savvy scientist who uses library and Internet research to help you find the
best way to do things and avoid repeating mistakes from the past, rather than starting from
scratch in putting together a plan for answering your question.
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2.1.7.3. Construct a Hypothesis
An educated guess about how things work is referred to as a hypothesis. It's an attempt to
respond to your question with a measurable explanation. After that, you can make a
prediction based on your hypothesis:
"If _____[I do this] _____, then _____[this]_____ will happen."
Declare your hypothesis as well as the prediction you'll be testing as a result. Predictions must
be easily quantifiable.
2.1.7.4. Test Your Hypothesis by Doing an Experiment

Your experiment determines whether or not your prediction was correct, and thus whether
or not your hypothesis is supported. It's critical that your experiment be a fair test. A fair test
is one in which only one factor is changed at a time while all other conditions remain constant.
You should also repeat your experiments several times to ensure that the initial results were
not the result of chance.
2.1.7.5. Analyze Your Data and Draw a Conclusion

When your experiment is finished, you gather your data and analyze it to see if it supports
your hypothesis.
Scientists regularly discover that their predictions were incorrect and that their hypothesis
was unsupported, in which case they will communicate the results of their experiment and
then construct a new hypothesis and prediction based on the information gleaned from the
experiment. Much of the scientific method is restarted as a result of this. Even if their
hypothesis is confirmed, they may want to test it again in a different way.
2.1.7.6. Communicate Your Results

To finish your science fair project, you'll present your findings to others in the form of a final
report and/or a display board. Professional scientists accomplish nearly identical results by
publishing their final report in a scientific journal or presenting their findings on a poster or
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during a talk at a scientific meeting. Judges are interested in your findings at a science fair,
regardless of whether or not they support your original hypothesis.
2.1.8. Research process

According to (iedunote, n.d.), In any field of investigation, whether applied or basic, there are a
variety of approaches to research. Because of the time, setting, environment, and location in
which it is being conducted, each research study will be unique in some ways.
Nonetheless, all research projects have the same goal of improving our understanding of the
problem, so they all go through the same basic stages, which are referred to as the research
process.
Figure 6: Research process
These 8 stages in the research process are:
2.1.8.1. Step 1: Identifying the Problem

Identifying a research problem is the first and most important step in the scientific research
process.
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A well-defined problem will guide the researcher through all phases of the research process,
from goal-setting to methodology selection. But the key question is whether all problems
necessitate investigation.
We are enclosed by a multitude of problems, but none of them qualify as research problems,
and thus do not require research.
With this in mind, a distinction must be made between a research problem and a non-
research problem.
Intuitively, researchable problems are those that have the potential for a thorough
verification investigation, which can be accomplished through data analysis and collection,
whereas non-researchable problems do not.
A non-research problem is one that does not necessarily require any research in order to
solve. A non-researchable problem, on the surface, appears to be made up of uncertain
details that cannot be resolved through research. It's a built-in or managerial problem that
can be resolved at the administrative or management level. Any question posed in a non-
research setting almost always has an obvious answer.
A research problem is concerned by a researcher. A research problem is a perceived

difficulty, a sense of discomfort, or a gap between popular belief and reality. Three conditions
of a potential research problem are:
o Between "what it is" and "what it should have been," there should be a perceived big
gap.
o This implies that there should be a distinction between "what is" and "what is ideal
or planned"; it also raises the question of "why" the discrepancy exists. This implies
that the researcher is unsure of the reason(s) for the discrepancy (so that a research
question can be developed);
o There should be at least two possible answers or solutions to the questions or
problems.
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Statement of the Problem
The foundation for the development of the research proposal is a clear and well-defined
statement of the problem.
It enables the researcher to explain why the proposed research on the problem should be
performed and what he hopes to achieve with the study's findings in a systematic way.
A clearly stated problem will lead the researcher to formulate research objectives,
comprehend the study's background, and select a suitable research methodology.
Justifying the Problem
It's critical to justify the problem's importance once the problem has been identified and
stated clearly.
We ask questions like why the study's problem is important, how large and widespread the
problem is, can others be convinced of the problem's importance, and so on in order to justify
the problems.
The answers to the preceding questions should be reviewed and presented in one or two
paragraphs that explain why the problem is so important.
Analyzing the Problem
As a first step in analyzing the problem, careful consideration should be given to incorporating
the managers', users', and researchers' perspectives into the discussion.
The next step is to figure out what factors may have played a role in the perceived issues.
2.1.8.2. Step 2: Reviewing of Literature

A review of literature review is an essential component of the research process. It allows the
researcher to formulate his problem in terms of specific aspects of his general area of interest
that have not yet been researched.
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Such a review not only exposes him to a larger body of knowledge, but also provides him with
enhanced knowledge to follow the research process more efficiently.
The researcher can develop coherence between the results of his study and those of others
by conducting a thorough review of the literature.
Even for inexperienced researchers, a review of previous documents on similar or related

phenomena is essential.
Ignoring the existing literature may result in a waste of time and effort on the part of the
researchers.
Advantages of reviewing of Literature:
o It prevents duplication of previously completed work.

o It assists the researcher in discovering what others have learned and reported about
the problem.
o It allows the researcher to become acquainted with the methods used by others.
o It assists the researcher in understanding which concepts and theories are relevant to
his field of study.
o It assists the researcher in determining whether there are any significant
controversies, contradictions, or inconsistencies in the findings.
o It enables the researcher to determine whether any research questions remain
unanswered.
o It could aid the researcher in developing an analytical framework.
o It will assist the researcher in considering the inclusion of variables in his research that
he might not have considered otherwise.
2.1.8.3. Step 3: Setting research questions, objectives, and hypotheses

Following the discovery and definition of the research problem, researchers should create a
formal statement of the problem that leads to research objectives.
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An objective will specify what should be researched, define the type of information that
should be gathered, and provide a framework for the study's scope. A well-formulated,
testable research hypothesis is the best way to express a research objective.
A hypothesis is a statement or proposition that has not been proven but can be refuted or
supported by empirical data. Hypothetical statements make a claim about a possible answer
to a research question.
2.1.8.4. Step 4: Choosing the study design

The research design serves as a blueprint or framework for achieving goals and answering
research questions.
It is a master plan that specifies the methods and procedures for gathering, processing, and
analyzing data. A researcher can conduct his or her study using one of four basic research
designs: survey, experiment, secondary data study, or observational study.
The type of research design to be chosen from the above four designs is primarily determined
by four factors: The type of problem, the objectives of the study, the existing state of
knowledge about the problem being studied, and the resources available for the study are all
factors to consider.
2.1.8.5. Step 5: Deciding on the sample design

Sampling is a critical and distinct step in the research process. The basic principle of sampling
is that it refers to any procedure that uses a relatively small number of items or portions
(referred to as a sample) of a universe (referred to as a population) to conclude the entire
population.
It contrasts with the process of complete enumeration, which includes every member of the
population.
A census is a complete enumeration of people.
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There are two types of sample selection methods: probability sampling and non-probability
sampling. Probability sampling ensures that every unit has a known nonzero chance of being
selected from the target population.
If no other option is available, a non-probability sampling method may be used.
The basis for such selection is entirely at the discretion of the researcher. This method is also
known as judgment sampling, convenience sampling, accidental sampling, and purposeful
sampling.
Simple random sampling, stratified random sampling, cluster sampling, and systematic
sampling are the most commonly used probability sampling methods. Their representation
basis and unit selection techniques were used to classify them.
Multistage sampling and probability proportional to size (PPS) sampling are two other
popular variations of sampling methods.
2.1.8.6. Step 6: Collecting data

Data can be collected in a variety of ways, from simple observation to a large-scale survey of
a defined population.
The method chosen is determined by the study's objectives, research design, and time,
money, and personnel resources.
The method of data collection varies depending on the type of data to be collected
(qualitative or quantitative).
The structured interview is the most common method for gathering quantitative data.
2.1.8.7. Step 7: Processing and Analyzing Data

The editing and coding of data is usually the first step in data processing. The data is edited
to ensure consistency among respondents and to identify any omissions.
Editing reduces recording errors, improves legibility, and clarifies unclear or inappropriate
responses in survey data. The data must be coded in addition to being edited.
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Alphanumeric codes are used to reduce responses to a more manageable form for storage
and future processing because putting raw data into a report is impractical.
This coding method makes it easier to process the data. The personal computer provides
excellent data editing and coding capabilities.
Data analysis typically entails condensing large amounts of data into manageable chunks,
creating summaries, looking for patterns, and using statistical techniques to comprehend and
interpret the findings in light of the research questions.
Furthermore, the researcher determines whether his findings are consistent with the
hypotheses and theories formulated based on his analysis.
Depending on the study's objectives, the research design used, and the nature of the data
collected, data analysis techniques can range from simple graphical techniques to very
complex multivariate analysis.
An analytical technique that is appropriate in one situation may not be appropriate in

another, just as it is in the case of data collection methods.
2.1.8.8. Step 8: Writing the report – Developing Research Proposal, Writing Report,
Disseminating and Utilizing Results
The entire task of a research study is encapsulated in a proposal document.
A research proposal is a work plan, prospectus, outline, offer, or commitment from an

individual researcher or an organization to produce a product or provide a service to a
potential client or sponsor.
The proposal will be written in accordance with the research process's sequence. The
proposal explains what will be done, how it will be done, where it will be done, and to whom
it will be done.
It must also demonstrate the advantages of doing so. A description of the study's purpose
(research objectives) or a definition of the problem is always included.
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It outlines the specific research methodology and the procedures that will be used at each
stage of the research process in a systematic manner.
A scientific study's final goal is to interpret the findings and draw conclusions.
To this end, a report must be prepared and the findings and recommendations must be
communicated to administrators, policymakers, and program managers for the purpose of
making a decision.
Term papers, dissertations, journal articles, papers for professional conferences and
seminars, books, and so on are all examples of research reports. The results of any research
investigation, no matter how well-prepared, are useless unless they are shared with others.
A dissemination strategy's main goal is to determine the most effective media channels for
reaching different audience groups with study findings that are most relevant to their needs.
A conference, a seminar, a report, or an oral or poster presentation can all be used to

disseminate information.
The report's style and organization will vary depending on the target audience, the occasion,
and the research's purpose. Reports should be written from the client's point of view.
A report is a fantastic way of establishing the researcher's credibility. A research report

should at the very least include sections on:
o An executive summary;
o Background of the problem;
o Literature review;
o Methodology;
o Findings;
o Discussion;
o Conclusions and
o Recommendations.
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Peer-reviewed journals published by academic institutions and reputable publishers both at
home and abroad can also be used to disseminate the study's findings.
These publications have their own format and editorial guidelines. Contributors can submit
their manuscripts for possible publication by adhering to the policies and format.
There are many choices for researchers to publish their work online these days.
Researchers have conducted a number of interesting studies that have had no effect in real-
world settings. A scientific study's final step should ideally be to plan for its application in the
real world.
Although researchers are rarely in a position to put a plan in place for utilizing research
findings, they can help by including a few recommendations in their research reports for how
the study's findings could be used for policy formulation and program intervention.
2.1.9. Population in research

The entire group about which you want to draw conclusions is referred to as a population.
A sample is a set of individuals from which you will collect data. The sample size is always smaller
than the population's total size.
Figure 7: Population vs sample (Bhandari, 2020)
The number of participants or observations included in a study is referred to as a sample size. The
letter n is commonly used to represent this number. The sample size has an impact on two
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statistical properties: the accuracy of our calculations, and the study's ability to draw conclusions
(Health, 2008).
Figure 8: Population and Sample
2.1.10. Conclusion
I will implement secondary research first, followed by primary research, to conduct research on
this topic. In the primary research section, I will use both qualitative and quantitative research
methods. I implement secondary research using publicly available data sources on the internet,
so there is no cost.
2.2. Secondary Research

2.2.1. Overall
Remote working has existed in the world and in Vietnam for a long time, but it only became
popular in the last two years when the COVID-19 epidemic broke out.
Working remotely or online is referred to as remote working. Working outside of a traditional

office environment is referred to as remote work. It is based on the idea that work does not have
to be done in a specific location (office) to be successful. Instead of coming into the office every
day to work from a specific desk, employees can work remotely to complete projects and achieve
their goals from wherever they want.
Many managers choose remote working policies to ensure work and perform well in epidemic
prevention conditions. This type of work is not appropriate for all jobs, but it solves many
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problems during the pandemic. This type of work also saves time and money for both businesses
and employees.
However, along with the convenience, remote working comes with a slew of challenges. To begin
with, it will take you more time to discuss with managers and colleagues in order to complete the
task. Managers also struggle to maintain control over the quality of their employees' work.
2.2.2. Challenges of remote working

According to (Brown, 2020), Many employees have been compelled to migrate to remote
employment and rely primarily on technology for their wages as a result of the COVID-19
outbreak. However, technical challenges while working remotely, as well as adjusting to remote
working, have had a variety of effects on employees and management.
Fluxon, a San Francisco-based app design studio, assessed 1,005 employees who had migrated
from in-office to remote work in 2020 during the peak of the epidemic. It sought to look into how
people's work habits had changed when they started working from home.
Three out of four respondents (72.4 percent) said it was tough to make the switch to remote
working. And technology plays a significant role in these challenges.
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Figure 9: Challenges of remote working
Over half of those polled (50.6 percent) claimed they've had problems with technology while
working from home. Virtual meetings were problematic for over two-fifths of respondents
(39.6%) and more than one-third of respondents (34.4%).
One-third of employees said they were less disciplined and effective since working from home,
citing a lack of social connection (32.5%) and boredom as reasons (31%).
Almost one-seventh of remote workers (14%) said it was difficult to disconnect from work, and
12% said they had problems with coworkers contacting them outside of work hours.
Although the majority of employees want to continue working remotely when the epidemic is
over, it will take time to change corporate processes and pivot to the aspects that make remote
work and technology successful.
It's critical to have efficient collaboration tools in place to expedite work and to allow for variances
in the creative process so that people can perform their best job without interruptions.
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For some employees, pop-up dialogues are beneficial, but for others, they are quite obtrusive.
Adopting a thoughtful approach and making these modifications flexible enough to suit various
working styles could take some time.
2.2.3. What is work management tool?

According to (COTE, 2019), Work management software is a digital tool that lets you plan, track,
organize, and assess projects and non-project work in order to improve your business results and
team performance.
People frequently look for project management (PM) software to help them keep track of all of
their professional responsibilities. The problem is that majority of them are engaged in activities
other than project-related responsibilities. Instead, they want an app that helps them to plan,
track, manage, and organize all of their work, including tasks that aren't covered by project
management software.
In this instance, they require a tool that will allow them to work outside of the constraints of a
project. This flexibility is provided by job management software, which allows work to be done
and monitored outside of the confines of a project or methodology, and without the need to rely
on clients, strict budgets, or other activities.
2.2.4. Benefits of using great work management solutions

Balance schedules: Apart from projects, a resource scheduler, for example, provides improved
transparency and visibility into your team's schedule. This way, you may allocate new tasks to
each team member while keeping their responsibilities balanced.
Maintain control of your time: In addition to your usual projects, tracking your time on non-
project work allows you to be more productive and self-aware of your efforts, generate better
time estimates, and hold your team accountable for their work.
Track your work: You can track job progress, identify concerns, and share updates with clients or
other stakeholders by creating a report for each assignment.
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Organize tasks: There's also task management to consider. When you're working on many
projects, it's impossible to overstate the importance of having structured task lists. Even more so
when you have other non-project chores clamoring for your attention. Most job management
software has additional functions to help you prioritize, track, and collaborate on each of your
projects, ensuring that none of them go unfinished.
Visualize your workflow: If extensive activity lists aren't your thing, you'll be pleased to learn that
some job management solutions include Kanban boards, which allow you to split and view all of
your tasks as they go through various process stages. It's as simple as dragging and dropping them
to the appropriate stage, and you're done.
Collaborate effectively: The capacity to interact freely across many projects and tasks is maybe
the most important benefit that ties all of the others together. Work management apps enhance
collaboration chances outside a project, whether it's sharing a file or simply leaving a comment
to offer feedback.
2.2.5. Current work management tools

2.2.5.1. ClickUp
Figure 10: ClickUp logo
According to (SANTOS, 2021), ClickUp is a cloud-based work tool for teams and enterprises
of all sizes and sorts. It brings together critical business apps and consolidates firm data into
a single online solution. Assign assignments to team members, manage client projects, and
collaborate on documents with others. ClickUp gives you all the tools and capabilities you
need to finish your work quickly, clearly, and easily.
Furthermore, the work productivity tool allows you to examine work tasks and data in
numerous ways for easier comprehension and tracking. To-dos can be viewed in a list,
processes can be viewed on a board, dashboards can be viewed in a box, and project
timelines can be viewed in a Gantt chart. There's also a calendar view, an activity view, mind
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maps, a workload view, a table view, and a map view in ClickUp. Because the software is
adjustable, you can change the layout of your workspace, the description of your work status,
the colors and themes you use, and the functions you use.
a. Features
ClickUp project management software is used by companies of all sizes to help their
teams achieve business goals and meet project timelines. Here are some scenarios
when ClickUp is the ideal tool for the job:
Project management - ClickUp includes tools to assist project teams in planning and
visualizing their plans in numerous views. Manage priorities using a list view, check
timelines with a calendar view, and follow progress with a Gantt view. Teams may
simply interact by leaving comments on any task or document and receiving
notifications if something changes. They can utilize dashboards to acquire information
at a glance and employ time monitoring to keep schedules and budgets on track.
ClickUp capabilities can be customized, allowing agile software development teams to

use the platform for bug tracking, sprint management, and product releases. They can
develop Scrum dashboards and use agile charts to track progress. Developers can work
together on code, automate a sprint point system, highlight syntax, and work with Git
natively.
Work from home - Teams can continue to work, accomplish tasks, and deliver projects
while working from home. Teams may use ClickUp to assign and collaborate on
projects, exchange documents to develop clear workflows, set reminders, and see how
tasks are moving from anywhere.
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Figure 11: ClickUp UI
b. Pros of ClickUp
It's appropriate for both groups and individuals. ClickUp gives teams access to a variety
of useful tools. However, unlike other project management software, ClickUp is suitable
for single users. Its set of functionality is ideal for keeping track of daily tasks. The user
interface is easy to grasp and utilize, and the connectors enable a team of one save
time when working with several programs.
View of the dashboard that is both efficient and effective. The dashboards of ClickUp
give excellent images and data. Switching viewpoints reveals new perspectives that
provide useful information. This ClickUp function sets the software apart from the
competition.
Free version with all features. The majority of free software versions contain basic and
limited capabilities. Fortunately, Clickup has a variety of functions that are generally
only available in paid editions of other apps. Different perspectives, dashboards,
proofreading, real-time collaboration, task dependencies, integrations, time tracking,
24/7 support, and 2FA are just a few examples.
Customer-centric. Clickup is constantly adding new features, updates, and

enhancements based on customer feedback.
Cost-effective. Teams and companies are forced to use two or more apps for their tasks,
which can quickly add up in expenditures. ClickUp can take the place of many pieces of
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software used to manage various types of projects. It saves money by providing a single
platform that all users are familiar with and eliminating the need for another task
management solution.
c. Cons of ClickUp
There are just too many ClickUp features. The number of capabilities can be
overwhelming for some users, especially during the first set-up. The learning curve is a
bit steep for teams, and members are finding it difficult to use all of the capabilities.
Users are sometimes unable to make an informed decision on whether to utilize the
technology for one purpose or another.
There are much too many customizing possibilities. One of ClickUp's best features is
the ability to fully customize it. It can also be a disadvantage when users need to
configure and choose from a variety of options in order for the software to function
properly. Some argue that simply selecting 'done' or 'not done' is sufficient. To get the
most out of the software's high level of flexibility, users must plan ahead of time for its
adoption and use.
The user interface should be better. Some consumers are perplexed by the empty
panes and spaces. Furthermore, the text is small, and the colors are too light to provide
adequate contrast.
2.2.5.2. Trello
Figure 12: Trello logo
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According to (india, n.d.), Trello is a fantastic web-based project management and
collaboration solution that allows you to manage all of your projects from one place. It's
extremely visible and customizable, making your life easier when you're working on a project
with other individuals, especially if they're in different physical locations.
Fog Creek Software creator Joel Spolsky co-founded the platform, which was released during
a TechCrunch event in 2011. Michael Pryor is the other co-founder. Joel is a well-known figure
in the field of entrepreneurship and startups, and his blog, Joel on Software, has a large
following. On his blog, he writes about his experiences launching new products, and now he
helps us organize projects via Trello.
Trello's three-tier information system — Boards, Lists, and Cards – makes it simple to operate
with. Boards, which contain Lists, would be used to arrange the projects and information
related to them.
Each List will be given a title and will have its own set of Cards. These Cards are what make
up a Trello Board's basic unit. Users may drag and drop different lists onto a single board,
complete tasks on these lists, create as many boards as they like, and save them to the cloud
or to their profile, depending on their preference.
a. Features
Keeping track of one's time. The most widespread misconception about time tracking
is that it only applies to hourly billing. Trello goes above and beyond, assisting members
in increasing their productivity (Virtucio, 2019).
Making plans for a vacation. Trello, which can perform a lot of things, may also make
holiday planning easier by allowing users to construct lists of their daily tasks (Virtucio,
2019).
Organize your day-to-day activities. Trello is a tool that allows users to keep track of
their daily chores in one place. Because of the software's visual design, these activities
incorporate lists without making checking and updating difficult (Virtucio, 2019).
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Putting together a reading list. The program isn't just for corporations; it can also be
used to keep track of personal reading materials. It's helpful for keeping track of a
growing list of recommended books and magazines (Virtucio, 2019).
Making a budget is a difficult task. Trello may also be used to keep track of personal
income and expenses. Different cards can be used to keep track of income and
expenses, allowing the user to better manage his finances (Virtucio, 2019).
Taking charge of a project or a group. Trello allows managers to oversee a project and
create boards for specific members that contain their responsibilities. This is likely the
most popular usage of Trello (Virtucio, 2019).
b. Pros of Trello
Trello works in real time. Members are free to work on the projects without interfering
with the updates. When a system update is made, it appears automatically and without
delay (Virtucio, 2019).
It's simple to add new members. A user can add a new member by simply entering the
new user's email address and clicking "Add Member (Virtucio, 2019)."
Responsive design is a type of web design that adapts to the size of Trello will work
flawlessly on any device, including a laptop, smartphone, or tablet. This means that
even if a person enters Trello from a device other than his typical one, such as a laptop,
he will be able to utilize it (Virtucio, 2019).
The Kanban system is used. The Kanban system, established by Toyota in the 1950s, is
used by a variety of other applications. It is now much easier for users to establish
project tasks and break these down into even smaller tasks thanks to this approach
(Virtucio, 2019).
The system for receiving notifications is excellent. Because every action performed on
the platform can be viewed, this is one of Trello's strongest features. Every change,
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remark, and task removal generate an email notification, while phone users receive a
push notification (Virtucio, 2019).
Simple pricing strategy. Trello has yet another feature that makes it a fantastic piece of
software. For only $25, consumers can subscribe to its unlimited access subscription,
which includes an infinite number of users and access to a variety of features (Virtucio,
2019).
There's no need to take notes. Trello is not only useful, but it is also environmentally
beneficial because it eliminates the need for users to write notes. They can take these
notes on the software and never forget what they need to do again (Virtucio, 2019).
User-friendly. Trello may be used by everyone because it was created to be basic and
straightforward to use. At first sight, it's clear how the software may be operated in a
way that even a novice can grasp (Virtucio, 2019).
c. Cons of Trello
Trello is data-driven. Trello, as an online software, is reliant on the availability of data
to work, which is a problem shared by comparable technologies. It is powered by the
internet, which allows users to complete their jobs. As a result, if there is no data, there
is no Trello (Virtucio, 2019).
Trello's commenting system should be better. Other software users can add and edit
comments. Trello, on the other hand, only allows you to comment on your cards, not
alter them. If a comment has already been submitted and saved, the only way to correct
it is to submit a completely new one (Virtucio, 2019).
Trello has a certain amount of storage. Trello enables attachments, but the free edition
only allows for a maximum of 10MB per upload, which is rather limited. If the user also
improves his subscription to Gold, this can be increased to 250 MB per upload (Virtucio,
2019).
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It's appropriate for modest jobs. Trello is a great tool for people who have smaller
projects and teams. However, when the team increases and the project becomes more
sophisticated, this may become a problem (Virtucio, 2019).
2.2.5.3. Workfront
According to (SANTOS, 2019), Workfront is a web-based work management system that
connects people and projects across an organization. It began as AtTask in 2001 and changed
its name to Workfront in 2015. It enhances openness and enables real-time collaboration
from everywhere as a single work platform. Users can easily scope, prioritize, and allocate
work, as well as automate workflows and run reports to track progress. It also interfaces with
other tools, apps, and data, is adaptable to a range of methodologies, and can be customized.
a. Features
To make operations more efficient. Workfront is used by marketing teams to balance
competing objectives and get more work done. With a digital system that allows teams
to iterate fast, they can expedite proofing. The approval procedure is likewise
automated, making it simple and quick to ensure high-quality work.
To obtain up-to-date, correct information. Because correct information is available

when needed, IT teams are able to prioritize work and set expectations. They can
change resources and timeframes to see how new initiatives will affect the team. As a
result, they can make strategic decisions to focus on what matters rather than what is
urgent.
To produce high-quality work. Work management software is used by agencies to offer

high-quality work to happy clients. Work is completed more quickly thanks to a single
platform that combines all of their operations. Because of the employment of
numerous technologies, creative teams are not slowed down. Instead, a centralized,
dependable, and intelligent solution helps them to concentrate on doing excellent work
while also increasing morale and production.
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To be more innovative. Workfront is used by product development and management
teams to prioritize investment, track project progress, and improve customer
satisfaction. Everyone understands what they need to work on and when they need to
work on it by using a transparent platform. They can plan projects, optimize resources,
and prioritize high-impact work that produces outcomes using real-time data.
To gain customer confidence. Professional services teams are capable of completing

projects on schedule and at a high standard for their clients. They can move with speed
and coordination thanks to a single solution's unified processes and tools. Every
member of the team puts in his or her best effort to provide clients with exactly what
they desire.
b. Pros of Workfront
It gives information that is updated in real time. Users are able to keep on top of their
work and make quick modifications when their company undergoes changes.
Capable of working in huge organizations with a high level of complexity. Rather than
small organizations, the job management software is best suited for mid-sized to large
businesses. It provides the appropriate authorization levels for huge enterprises.
It's quite adaptable. Workfront provides for custom reports to be issued ad hoc or on a
regular basis, as well as custom notifications triggered by various events and custom
charts and graphs on various metrics including resource consumption, product
categorisation, and more.
Platform for effective management. It contains enterprise-level features that aren't

often available in other PM software. It also includes time management, task, and
timetable features. It comes with a powerful proofreading tool and a plethora of
integrations.
The ultimate in openness. Organization leaders can use work management software to
monitor work in real time, allowing them to better plan, organize, and measure work
47
based on data. Transparency also eliminates the need for emails to explain what
everyone is up to, which some organizations appreciate.
c. Cons of Workfront
The layout isn't very user-friendly. Even after using the software for over a year, some
users may still be unsure how to perform some tasks. It can take some time to learn
how to use certain features. For new users, it is not the easiest solution to learn.
It can take a long time to set up. It is not as simple as the majority of users would want.
It could be due to the application's extensive customization capabilities. In firms that
do not have processes in place, streamlining is more difficult to do.
There are much too many qualities and fields that must be filled in. Workfront may
provide you a high-level, bird's-eye view of your projects, but it can also get down to
the nitty-gritty and micromanage them. This may be too much for a team to handle, or
it may not make sense for all departments.
Gantt charts aren't the best. Gantt charts in job management software are difficult for
certain users to work with and edit. As a result, task advancement isn't always
straightforward.
Finding work is difficult. Finding a task without knowing which project it belongs to can
be difficult at times. Current projects are sometimes displayed differently on different
pages. Data entry is sloppy, and users wish there were more alerts to alert them when
anything is wrong or missing.
2.2.5.4. Asana
According to (freshbooks, n.d.), As previously said, Asana is a robust project management
tool. It has received a lot of support since its inception, thanks to its aggressive social
marketing strategy. It bills itself as one of the few comprehensive project management
systems on the market. While that is how it has been described, there have been some
conflicting reactions to it. Some people believe it isn't a full tool and that it is missing some
key capabilities.
48
It is, however, an extremely user-friendly software. Most people can learn it in a matter of
minutes. It's also a fantastic task management program. It is simple to assign job lists and task
levels. See our detailed remarks below for more information on all of Asana's positive and
negative aspects.
a. Pros of Asana
Asana's user interface provides a far better user experience in the end. It has been
thoughtfully developed, and as a result, it is extremely user-friendly. Users can quickly
use Asana thanks to their clear user interface and intuitive design. If a program is
difficult to navigate, it is preferable to the most powerful tool.
Asana takes pride on its seamless integration. This fills in any holes that the program
may have. Many additional project management apps, such as Google Drive, Microsoft
Teams, and Slack, are integrated with Asana. This means that Asana takes care of
everything as long as you do.
Collaboration is a big part of this project management tool. Asana allows users to invite
others to their digital workspace as a collaboration tool. It also notifies colleagues when
tasks within the program are changed. Personal tasks are also displayed to other team
members, and comments on assignments are allowed. Asana is a task management and
collaboration tool that combines the best of both worlds.
Asana's task management is well-organized and efficient. It provides consumers with a

comprehensive overview of all tasks. It allows users to easily prioritize tasks. Asana's
task management is unparalleled by most, with assigned tasks and real-time
information.
b. Cons of Asana
While this is a task management tool, there is no way to measure time using it. Most
project management software solutions include time tracking capabilities. By far,
Asana's biggest flaw is its absence of one.
49
While Asana is simple to use, it does necessitate some prior knowledge. Asana is
popular among project managers because it is intuitive. That's just because it reminds
me of previous initiatives and project management practices. It can be challenging to
master project management for persons who are absolutely new to it.
Options are fantastic almost all of the time, except when they aren't. Asana offers far
too many task-related features. As a result, even simple activities can feel a little
overwhelming. When it comes to design, sometimes less is more. Project management
software is no exception.
Surprisingly, the work assignment features in Asana are lacking. At any given time, only
one user can be assigned to a task. That's a huge flaw for a team collaboration tool.
Although numerous persons may be required to work on the same task, Asana forces
you to create multiple tasks. This might also lead to misunderstandings about how
much work is remaining on a project.
2.2.6. Secondary research costs, access and ethical issues

Almost all of the research identified and analyzed above was derived from free research articles
and materials released online, so secondary research will be free.
Because the literature and research materials used are freely accessible, secondary research will
not violate any ethical standards.
2.2.7. Conclusion and hypothesis

The primary goal of this computing research project is to investigate the factors affect employees
when working remotely.
The secondary research data clearly shows that the problem that most employees in Danang face
when working remotely is technological in nature. Employees needed to use a variety of
technology tools and solutions to effectively support remote work. Employees may encounter
issues when using multiple applications at the same time.
50
At the same time, the data gathered demonstrates the significant impact of current work
management tools on businesses and employees today. Most modern technology solutions are
not truly optimal, focusing solely on improving time management at work while overlooking other
factors such as communication among teammates...
The solution is to create a "all-in-one" tool to deal with these situations in which employees must
use a variety of tools at work. Develop time management, collaboration, and system data
management features to a high level (allowing users to import and export data).
Hypothesis:
H1: Communication issues affect on remote working.
H2: Time management issues affect on remote working.
H3: Technical issues affect on remote working.
H4: Having an all-in-one tool (developed by the MERN stack) will improve the quality of remote
work.
3. Primary research
3.1. Primary research objective
This section of the study report titled “What factors affect employees in Danang when working
remotely and how to resolve them?” will include:
o Conduct a survey and analyze data gathered from the research subjects regarding the
issues which they are having in relation to the problem given.
o Planning recommend features for the potential tool.
o Analyze and survey the suggested application to assess the primary features that this
application can deliver to see if it solves the problems that the study subjects are
experiencing.
o Based on the data collected, determine whether or not the hypothesis is possible.
51
3.2. Scope of the research
The survey will focus on employees at businesses in Da Nang who are currently required to work
remotely, with the topic analyzing the disadvantages caused by current work management tools.
50 people from two different businesses are expected to participate in the survey (1 technology
company and 1 trading company).
The purpose of this research is to focus on business employees because they are the people who
are most affected by the research topic.
Survey URL: https://forms.gle/YSu75mco8kEyx3XC7
3.3. Research plan

The following steps would be taken to carry out this research:
Step 1: Identify the research topic
Step 2: Draft a research question to be answered through theresearch.
Step 3: Determine which research methods will answer the question.
Step 4: Design a plan for carrying out the selected research method.
Step 5: Determine how to collect and analyze the data.
Step 6: Conduct the research
3.4. Research techniques

The situation with the COVID-19 epidemic in Da Nang is currently quite complicated, with the
number of infections steadily increasing day by day. This makes face-to-face data collection with
research subjects difficult.
Instead, primary research will be conducted using an online survey technique via Google Form.
Online surveys are a quick and low-cost way to gather customer feedback and preferences. Using
this method can help the project team save money while also surveying a large number of people
at the same time.
52
Furthermore, the In-Depth Interview method was used for primary research. The tool used to
conduct this research is Google Meet. Some of the benefits of this method are reasons to select
it:
o Follow-up questions, probing for additional information, and returning to key questions
are all simple for interviewers. From there, it is possible to learn more about the surveyed
people's attitudes, perceptions, motivations, behaviors, and so on.
o Changes in tone of voice and word choice can help interviewers gain a better
understanding of the interviewee. Body language is an important factor to watch for
during a face-to-face interview.
o The sample quality will be superior to that of other data collection methods.
o Obtain clear and useful information from a smaller group of participants.
The questions using in this research will revolve around the following concepts:
o Factors influencing remote work include: What are the factors? What impact does it have
on employees?
o What tools are employees using to work remotely? Each tool's advantages and
disadvantages.
o Inventing new solutions: Features that need to be improved and strengthened. Features
that should be included in the new application.
53
Figure 13: Survey
54
Figure 14: Survey
55
Figure 15: Survey
56
Figure 16: Survey
57
Figure 17: Survey
3.5. Primary research costs, access and ethical issues

The majority of the research here is conducted via online meeting and online surveys. Certain
expenses were incurred during the study's execution to ensure the accuracy and confidentiality.
Details:
58
o The cost of inviting businesses to take part in the survey is 5,000,000 VND.
o The cost of inviting people to participate in online interviews is 2,000,000 VND.
Furthermore, the study employs online references, technology forums, and academic resources in
its primary research on technologies and services for application development. It is completely free
and open to the public.
o Other ethical concerns to consider when conducting primary research include:

o The research sources will be specifically cited in the document.
o Personal information from interviewees and survey respondents is kept strictly confidential.
4. Analyze research findings and data

4.1. Analytics data
The survey was conducted and received more than 50 responses from survey participants.
Figure 18: Analytics data
59
Most of those polled have worked remotely.
We can see from the chart above that time is a factor that has a significant impact on survey
participants who work remotely. They believe that working remotely will allow them to save time,
complete tasks faster than expected, or spend more time with their families. But not at all! The time
it takes them to complete their work is longer than it was when they worked in the office previously.
60
Based on employee feedback, we can conclude that the majority of them have difficulty
communicating with coworkers. Working remotely appears to have created many communication
barriers between colleagues when they work in groups.
Furthermore, technical and technological issues have an impact on the quality and performance of
employees who work from home. Their main concern is security, and the interface is their main
concern. According to the survey, users believe that current technology solutions' interfaces are
unfriendly, difficult to use, and cause numerous problems during use.
The majority of survey respondents agreed with the statements in the proposed solution survey.
Specifically, 20 people agree and 32 people strongly agree that the app they use could be improved
61
in terms of functionality. Twenty people agree, and thirty strongly agree, that a new application that
integrates CRM functionality is required. 27 people agree, and 24 strongly agree, that the cost of
using the application is important to them. 25 people agree, and 25 people strongly agree, that they
are interested in the technology that will be used by the application (using new technology). 27
people agree, and 25 strongly agree, that they are concerned about the application's security. 26
people agree and 26 people strongly agree that they are interested in the application's task reminder
function. 17 people agree, and 33 people strongly agree, that they are interested in the application's
communication support / work exchange features (comment, assign comment...).
In addition to the survey data, I examined the information provided by the interviewees during the
online interview. Here is a sample meeting record:
Interviewer: Hi, how are you?
Interviewee: I'm fine. Thanks. How are you?
Interviewer: I'm fine. Thanks. Let's start our interview. Could you please answer some
questions?
Interviewee: Yes. I'm willing to answer all of your questions.
Interviewer: The first question is: Do you currently work remotely?
Interviewee: Yes, I am.
Interviewer: Have you encountered any difficulties while working from home?
Interviewee: Working from home changed my life forever. I can work flexible hours, but I can't
concentrate on doing a good job. Because my children are at home, my spouse and I must both
work online. Both must take turns caring for the children. It has had a significant impact on the
quality of my work.
Interviewer: Oh I see. What do you believe are the three most important factors influencing
your ability to work remotely?
62
Interviewee: I believe it is a combination of time, communication, and technology. I've had a
lot of difficulty with remote work tools.
Interviewer: What are the specific technological difficulties you face?
Interviewee: I had to learn how to use many tools at once. Each tool only supports 1 part of
the job. Most of the tools' interfaces have not been optimized, so it is difficult to use. I was in
a panic about them.
Interviewer: You mentioned earlier that communication is a factor influencing your remote
working. So, what exactly is the issue you're experiencing? Please provide more information.
Interviewee: I believe there is a communication breakdown among my coworkers. Because all

work-related communication and information exchange takes place online. As a result, there
will always be some distance and barrier between colleagues. They will not be as close and
intimate as if they were working in an office. As a consequence, colleagues do not always
understand each other, which leads to more conflicts and poor teamwork quality.
Interviewer: What do you think if there is a new application on the market that solves the
problems you are experiencing? What do you believe is needed in a new technological
solution? What should programmers keep in mind?
Interviewee: I completely agree that the market requires a new technology solution that
outperforms current technology products. I'm hoping for a technological solution that will
provide many essential functions in business operations. This will aid in the resolution of a
major issue: Employees are required to use multiple support applications at the same time.
Additionally, developers should consider the system's interface. The user-friendly interface will
make it easier for us to learn how to use it, saving us time. Furthermore, attention must be
paid to the issue of communication. It would be fantastic if the application included features
like commenting on work, a chat function, and so on. Last but not least, there are concerns
about security. The application's security must be strong. If the application's data is leaked, the
business will suffer greatly.
63
Interviewer: Thank you for all of your contributions. Your generosity is admirable. I believe it
will be extremely beneficial to my research this time.
4.2. Conclusion
The hypothesizes are confirmed for a variety of reasons by conducting surveys and gathering
opinions from primary research:
o The majority of survey respondents thought this was an important topic.

o Participants in the survey all expressed a desire for an all-in-one application: one that
integrates multiple functions rather than requiring the use of multiple tools at the same time.
o Participants in the survey require a technology application to help them solve problems they
are experiencing while working remotely. The issues they encountered were as follows: time
management, communication, and technical.
4.3. Results and recomendations of the research

Remote working is now a popular way to work in many countries, including Vietnam. Remote
working is an excellent way for businesses to reduce unnecessary risks, especially during the
complicated COVID-19 pandemic.
However, there are numerous factors that influence employees who work remotely. The three most
important factors are time, communication, and technology. These three factors have contributed
to a decrease in employee quality and performance when working remotely.
Although many tools have been developed for the purpose of facilitating remote working, they still
do not solve the problems that users desire (which can be understood as incomplete solutions). As
a result, it is critical in today's world to develop a technological solution to address these three main
factors. Using an optimal technology to develop applications, such as the MERN stack, is also a
reasonable idea.
The majority of survey respondents stated that they prefer new technology solutions to existing
ones. They believe that a solution that integrates multiple functions at the same time (maybe call as
64
an all-in-one tool/application) and can help them manage time, communication, and technical issues
will be ideal for them.
This research paper clearly demonstrates the concepts of secondary research, primary research, and
secondary research... At the same time, it demonstrates the challenges that enterprise employees
face when working remotely. Full statistics were obtained by conducting a survey of 70 employees
from two businesses in Da Nang. Although it is impossible to complete the study completely, it will
be completed in the near future.
4.3.1. Main Features

o Develop project management functions such as time management, task management,
and task reminders.
o Comments have been added - This is a feature that few platforms excel at. Some platforms
do not even provide these options. This feature enables employees to exchange
information within a task without the use of an intermediary application
(Facebook/Slack/...).
o Add database management feature (likes CRM). This will be a feature that contributes to
the project's potential. Businesses must currently use separate CRM software and project
management software. So why don't we create a single piece of software that integrates
two applications into one? Employees in businesses will be relieved of having to deal with
technology-related issues as a result of this.
65
Figure 24: Wireframe of the web - application
4.3.2. Technology
This application will be developed by the MERN Stack: MongoDB – ExpressJS – React/React Native
– NodeJS.
Figure 25: MERN stack
66
The MERN stack was designed to make the development process go more smoothly. It is a
JavaScript-based framework, database, and runtime environment family. This technology stack,
which provides an end-to-end framework for developers, is rapidly gaining popularity.
MongoDB is an open-source database management system, a document-oriented database, and

a NoSQL database (None-Relational SQL or Not-Only SQL). JSON is used to store the data (e.g.,
BSON).
Express is a JavaScript framework that runs on the server-side (backend) and is built on Nodejs.
Express includes all of the tools needed to build a web or mobile application.
React/React Native: Facebook created React, a front-end (or UI) library written in JavaScript.
React Native is a React-based framework used to create cross-platform mobile applications.
Nodejs is a self-contained development platform based on Chrome's JavaScript Runtime (V8). We

can quickly and easily build network applications using Nodejs. Nodejs is a server-side platform
for running JavaScript. C++ is used to write Nodejs.
Advantages of using the MERN stack:
o Set up with a lot of help from the community.

o A comprehensive set of testing tools is pre-installed.
o The React library provides access to premium app development tools. Developers may
freely use the library to create web applications.
o For easy development, it supports the model view controller (MVC) architecture.
o To use this JavaScript stack, developers must be JavaScript and JSON experts.
o Using JavaScript, this technology stack covers both front-end and back-end development
cycles.
o Developers can use React code on both the browser and the server. This JS stack allows
for the creation of pages on the server as needed.
67
5. Appendix
5.1. Research Proposal Form
Student Name: Ngo Tieu My Student Number: GCD19832
Tutor: Phan Thanh Tra Date: 16/12/2021
Unit 13: Computing research project
Propose title: What factors affect employees in Danang when working remotely and how to resolve
them?
Section One: Title, objective, responsibilities

Research question:
What factors affect employees in Danang when working remotely and how to resolve them?
Objectives
I want to learn:
• Learn about the current state of remote working in businesses.
• Learn about the effects of remote working on businesses.
• Learn about the drawbacks of remote working for employees and businesses.
• Investigate the market for solutions to support remote working.
• Build a tool or application to assist with work management in order to improve the
productivity and quality of remote work.
Section Two: Reasons for choosing this research project

Reasons for choosing the project
• I'm interested in the MERN stack and would like to use it to create an application.
• I believe that the research topic is one that many people are interested in and find
useful in their lives.
• This, I believe, is a potentially commercialize project.
Section Three: Literature sources searched

The initial sources which could help me to answer those questions:
68
smartsurvey, n.d. Primary Research Methods Explained. [Online]
Available at: https://www.smartsurvey.co.uk/articles/primary-research-methods
[Accessed 16 December 2021].
qualtrics, n.d. Secondary Research: Definition, methods, & examples. [Online]
Available at: https://www.qualtrics.com/experience-management/research/secondary-
research/
formplus, n.d. What is Secondary Research? + [Methods & Examples]. [Online]
Available at: https://www.formpl.us/blog/secondary-research
McLeod, D. S., 2019. What’s the difference between qualitative and quantitative research?.
[Online]
Available at: https://www.simplypsychology.org/qualitative-
quantitative.html?zarsrc=30&utm_source=zalo&utm_medium=zalo&utm_campaign=zalo
questionpro, n.d. Qualitative Research: Definition, Types, Methods and Examples. [Online]
Available at: https://www.questionpro.com/blog/qualitative-research-methods/
sciencebuddies, n.d. Steps of the Scientific Method. [Online]
Available at: https://www.sciencebuddies.org/science-fair-projects/science-fair/steps-of-
the-scientific-method
iedunote, n.d. Research Process: 8 Steps in Research Process. [Online]
Available at: https://www.iedunote.com/research-process
Bhandari, P., 2020. Population vs sample: what’s the difference?. [Online]
Available at: https://www.scribbr.com/methodology/population-vs-sample/
69
Health, I. f. W. &., 2008. What is sample size and why is it important?. [Online]
Available at: https://www.iwh.on.ca/what-researchers-mean-by/sample-size-and-power
Brown, E., 2020. Over half of employees frustrated by remote tech issues during COVID-19
lockdown. [Online]
Available at: https://www.zdnet.com/article/over-half-of-employees-frustrated-by-
remote-tech-issues-during-covid-19-lockdown/
COTE, A., 2019. What Is Work Management Software and How It Can Help You. [Online]
Available at: https://www.paymoapp.com/blog/work-management-software/
SANTOS, J. M. D., 2021. ClickUp Software Pros & Cons. [Online]
Available at: https://project-management.com/pros-and-cons-of-using-clickup/
india, s. d., n.d. Advantages and Disadvantages of Trello. [Online]
Available at: https://www.software-developer-india.com/advantages-and-disadvantages-
of-trello/
Virtucio, M., 2019. The Pros and Cons of using Trello Software. [Online]
Available at: https://bridge24.com/blog/the-pros-and-cons-of-using-trello-software/
SANTOS, J. M. D., 2019. The Pros and Cons of Using Workfront Software. [Online]
Available at: https://project-management.com/the-pros-and-cons-of-using-workfront-
software/
freshbooks, n.d. Asana Pros and Cons: Top 4 Advantages & Disadvantages. [Online]
Available at: https://www.freshbooks.com/hub/projects-management/asana-pros-and-
cons
70
Use of key literature sources to support your research question, objective or hypothesis:
Section Four: Activities and timescales
Initiation & Definition: Choose the research topic, purpose and objective.
Planning:
• Develop project proposal.
• Define literature review.
Execution: Primary and Secondary data collection.
Handover and closeout: Research finding, recommendation and conclusion.
Section Five: Research approach and methodologies
• Research process: sequential

• Research classes: quantitative and qualitative
• Research methods: case study, survey
Comments and agreement from tutor
[This part not for student]
Comments (optional):
I confirm that the project is not work which has been or will be submitted for another
qualification and is appropriate.
Agreed: ................................................................... (Name)

.................................................................................... (Date) ..........................
Comments and agreement from project proposal checker (if applicable)
[This part not for student]
Comments (optional):
71
Agreed: ................................................................... (Name)
.................................................................................... (Date) ..........................
5.2. Ethical form

Section One: Basic details
Project title: What factors affect employees in Danang when working remotely and how to resolve
them?
Student Name: Ngo Tieu My
Student number: GCD19832
Major: Computing.
School: University of Greenwich.
Intended research start date: 15/11/2021
Intended research end date: 15/12/2021
Section Two: Project summary
Research methods used in plan as part of project:
• Interviews
• Survey
• Data analysis
Section Three: Participants
Is your study relevant to the participants? – Yes
Who are the participants? – Employees in 2 businesses in Da Nang.
How will participants be recruited (identified and accessible)? - Online survey (using Google Form) and
online meeting (via Google Meet)
Have participants been provided with information about the findings of your study? - It's correct
Section Four: Data storage and security
Who will have access to personal data and information? - Project group
72
During the research:
Where will the data be stored? Spreadsheet in Google Drive.
Will mobile devices (such as USB storage and laptops) be used? – No
After the research:

Where will the data be stored? - On Google Drive
For how long and in what format will the data and records be kept? 1 year
Is the data retained for use by other researchers? - Yes
Section Five: Ethical issues
Are there any particular features of your proposed work which may raise ethical concerns? If so, please
outline how you will deal with these:
It is important that you demonstrate your awareness of potential risks that may arise as a result of your
research. Please consider/address all issues that may apply. Ethical concerns may include:
Data storage and security, both during and after the research (including transfer, sharing, encryption,
protection).
Section Six: Declaration
I have read, understand and will comply with the Ethics Policy's research universities: - Yes
I have discussed ethical issues related to my research with my Unit Tutor: - Yes
I certify to the best of my knowledge: The information above is correct and this is a complete description
of the ethical issues that may arise in the course of my research.
5.3. Survey form

No Questions Choose your suitable selection.
Note:
1 - Strongly disagree
2 - Disagree
3 - Normal
4 - Agree
5 - Strongly agree
73
1 Have you ever worked remotely? • Yes
• No
Time management
2 Working remotely allows me to save more time. • 1
• 2
• 3
• 4
• 5
3 When I work remotely, I have more freedom. • 1
• 2
• 3
• 4
• 5
4 I can finish the job faster. • 1
• 2
• 3
• 4
• 5
5 I have more time to spend with my family. • 1
• 2
• 3
• 4
• 5
Communication
6 I can normally communicate and exchange • 1
information with my coworkers. • 2
• 3
• 4
74
• 5
7 Working in groups is not a problem for me. • 1
• 2
• 3
• 4
• 5
8 I can still efficiently deliver and receive tasks. • 1
• 2
• 3
• 4
• 5
Technology
9 I'm concerned about security concerns. • 1
• 2
• 3
• 4
• 5
10 I have difficulty using applications that allow me to • 1
work remotely. • 2
• 3
• 4
• 5
11 I have the impression that the UI/UX of the application • 1
I am using is not yet user-friendly. • 2
• 3
• 4
• 5
75
12 It's difficult for me to use multiple pieces of support • 1
software at the same time. • 2
• 3
• 4
• 5
Proposed solution
13 I believe the functionality of the application I am using • 1
could be improved. • 2
• 3
• 4
• 5
14 A new application that incorporates CRM functionality • 1
is required. • 2
• 3
• 4
• 5
15 I'm curious about the cost of using the app. • 1
• 2
• 3
• 4
• 5
16 I'm curious about the technology that will be used by • 1
the app (using new technology). • 2
• 3
• 4
• 5
17 I'm concerned about the application's security. • 1
• 2
76
• 3
• 4
• 5
18 I'm curious about the app's task reminder feature. • 1
• 2
• 3
• 4
• 5
19 I'm interested in the application's communication • 1
support and work exchange features (comment, • 2
assign comment...) • 3
• 4
• 5
77
6. Bibliography
smartsurvey, n.d. Primary Research Methods Explained. [Online]
Available at: https://www.smartsurvey.co.uk/articles/primary-research-methods
qualtrics, n.d. Secondary Research: Definition, methods, & examples. [Online]

Available at: https://www.qualtrics.com/experience-management/research/secondary-research/
formplus, n.d. What is Secondary Research? + [Methods & Examples]. [Online]

Available at: https://www.formpl.us/blog/secondary-research
McLeod, D. S., 2019. What’s the difference between qualitative and quantitative research?. [Online]
Available at: https://www.simplypsychology.org/qualitative-
quantitative.html?zarsrc=30&utm_source=zalo&utm_medium=zalo&utm_campaign=zalo
questionpro, n.d. Qualitative Research: Definition, Types, Methods and Examples. [Online]
Available at: https://www.questionpro.com/blog/qualitative-research-methods/
sciencebuddies, n.d. Steps of the Scientific Method. [Online]

Available at: https://www.sciencebuddies.org/science-fair-projects/science-fair/steps-of-the-scientific-
method
iedunote, n.d. Research Process: 8 Steps in Research Process. [Online]

Available at: https://www.iedunote.com/research-process
78
Bhandari, P., 2020. Population vs sample: what’s the difference?. [Online]
Available at: https://www.scribbr.com/methodology/population-vs-sample/
Health, I. f. W. &., 2008. What is sample size and why is it important?. [Online]
Available at: https://www.iwh.on.ca/what-researchers-mean-by/sample-size-and-power
Brown, E., 2020. Over half of employees frustrated by remote tech issues during COVID-19 lockdown.
[Online]
Available at: https://www.zdnet.com/article/over-half-of-employees-frustrated-by-remote-tech-issues-
during-covid-19-lockdown/
COTE, A., 2019. What Is Work Management Software and How It Can Help You. [Online]
Available at: https://www.paymoapp.com/blog/work-management-software/
SANTOS, J. M. D., 2021. ClickUp Software Pros & Cons. [Online]

Available at: https://project-management.com/pros-and-cons-of-using-clickup/
india, s. d., n.d. Advantages and Disadvantages of Trello. [Online]

Available at: https://www.software-developer-india.com/advantages-and-disadvantages-of-trello/
Virtucio, M., 2019. The Pros and Cons of using Trello Software. [Online]
Available at: https://bridge24.com/blog/the-pros-and-cons-of-using-trello-software/
SANTOS, J. M. D., 2019. The Pros and Cons of Using Workfront Software. [Online]
Available at: https://project-management.com/the-pros-and-cons-of-using-workfront-software/
79
freshbooks, n.d. Asana Pros and Cons: Top 4 Advantages & Disadvantages. [Online]
Available at: https://www.freshbooks.com/hub/projects-management/asana-pros-and-cons
80

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WHAT FACTORS AFFECT EMPLOYEES IN DANANG WHEN WORKING

REMOTELY AND HOW TO RESOLVE THEM?

Unit number and title Unit 13: Computing Research Project

Submission date 16.12.2021 Date Received 1st submission

Re-submission Date 26.12.2021 Date Received 2nd submission

Student Name Ngo Tieu My Student ID GCD19832

Class GCD0805 Assessor name Phan Thanh Tra

Grade: Assessor Signature: Date:

Signature & Date:

1.1. Project purpose ................................................................................................................................ 6

1.2. Project objective .............................................................................................................................. 6

1.3. Project charter ................................................................................................................................. 7

2. Literature review ....................................................................................................................... 10

2.1. Discuss research methodologies ..................................................................................................... 10

2.2. Secondary Research........................................................................................................................ 35

3. Primary research ....................................................................................................................... 51

3.1. Primary research objective ............................................................................................................. 51

3.2. Scope of the research ..................................................................................................................... 52

3.3. Research plan ................................................................................................................................. 52

3.5. Primary research costs, access and ethical issues ............................................................................. 58

4. Analyze research findings and data ........................................................................................... 59

4.1. Analytics data................................................................................................................................. 59

4.2. Conclusion ..................................................................................................................................... 64

4.3. Results and recomendations of the research ................................................................................... 64

5.1. Research Proposal Form ................................................................................................................. 68

5.2. Ethical form.................................................................................................................................... 72

5.3. Survey form ................................................................................................................................... 73

Figure 1: Primary research methods ............................................................................................................ 12

1.1. Project purpose

1.2. Project objective

o Learn about the current state of remote working in businesses.

1.3. Project charter

Executive Sponsors: Ngo Tieu My

Department Sponsor: University of Greenwich

Name Department Telephone E-mail

Project Ngo Tieu My Research and 0923.735.283 Mynt@fpt.edu.vn

Team Members: Ngo Tieu My Research and 0923.735.283 Mynt@fpt.edu.vn

Project Manager: Ngo Tieu My

Users: remote working employees.

4. Project Scope Statement

Objectives (in business terms)

A web – application which is developed by the MERN stack.

• Learn about the current state of remote working in businesses.

• Initiating Phase: November 1st, 2021 – November 15th, 2021

• Planning Phase: November 15th, 2021 – December 15th, 2021

• Executing Phase: December 25th, 2021 – May 30th, 2021

• Closing Phase: June 1st, 2022 - November 1st, 2022

TECHNICAL RISK High

MANAGEMENT RISK Medium

ORGANIZATIONAL RISK High

COMMERCIAL RISK Medium

EXTERNAL RISK Low

• Follow the project schedule.

• Finish before November 1st, 2022.

• A competitor releases a similar product.

Executive Sponsor Ngo Tieu My Ngo Tieu My 1/11/2021

Department Sponsor University of Greenwich Phan Thanh Tra 1/11/2021

Project Manager Ngo Tieu My Ngo Tieu My 1/11/2021

Figure 1: Primary research methods

2.1.1.3. Focus groups

2.1.2. Secondary research

Figure 2: Methods of Secondary research

Secondary research has a number of advantages:

"If ___[I do this] _, then _[this]___ will happen."