What Is the Front Office?

The front office represents the customer-facing division of a firm. For

example, customer service, sales, and industry experts who provide
advisory services are considered part of a firm's front office operations.

The functions of the front office generally generate the majority of revenue
for a firm.

KEY TAKEAWAYS
● On a conceptual level, the operations of many firms are divided into
three parts: the front office, the middle office, and the back office.
● The front office is typically composed of customer-facing employees,
such as the marketing, sales, and service departments.
● Because the front office has the most direct contact with clients, it is
responsible for generating the bulk of revenues for the firm.
● The front office relies on the back office for support in the form of
human resources, internet technology (IT), accounting, and
secretarial functions.