NetBackup Appliances

VSE+ Training

Automated support services and integrated

redundancy and reliability
 Veritas AutoSupport System

2 Copyright © 2019 Veritas Technologies, LLC

Veritas AutoSupport System
Overview

What is Veritas AutoSupport for Appliances?

A services framework that provides automated support services to its appliance
customers. This includes:
• 24x7 hardware monitoring
• Automated hardware support ticket creation and guided issue resolution
• Call Home Services Center staffed globally 24x7
• Customer self-services using the MyAppliances portal

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Veritas AutoSupport System
NetBackup Appliance solutions covered by AutoSupport

What NetBackup Appliances are covered by the AutoSupport system?

The Veritas AutoSupport system covers the following NetBackup Appliance solutions:
• NetBackup 5200 series appliances
• NetBackup 5300 series appliances
• NetBackup Virtual Appliances (limited monitoring)
Note: other Veritas Appliances are also covered by AutoSupport, such as the Access
3400 series appliances and Flex 5300 series appliances.

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Veritas AutoSupport System
Monitored components

What hardware components are monitored by the AutoSupport system?

The Veritas AutoSupport system monitors the following hardware components:
• CPU • Storage shelves and interconnects
• Disk • RAID controllers
• Fan • RAID volume groups
• Power modules • System temperature
For more information: Veritas Appliance AutoSupport Reference Guide

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Veritas AutoSupport System
Monitored components

How do customers enroll their appliances in the AutoSupport system?

Step 1: enable Call Home on the appliance(s):
• Call Home is enabled using the appliance shell menu
• Main > Settings > Alerts > CallHome Enable
Step 2: register the appliance(s) at the MyAppliances portal
• MyAppliances site
For more information: Veritas Appliance AutoSupport Reference Guide

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 NetBackup Appliance Troubleshooting

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NetBackup Appliance Troubleshooting
Direct appliance troubleshooting

Leverage Veritas AutoSupport System

• Veritas recommends customers enable Call Home and register their Appliances with Veritas
• This enables AutoSupport and automated hardware monitoring/alerting and guided issue resolution
processes

Direct Troubleshooting Possible

• For customers that do not want to enable Call Home, direct troubleshooting of appliances is possible
• Veritas Technical Support Portal (tech notes, common issues/resolutions)
• Veritas NetBackup Appliance Troubleshooting Guide

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NetBackup Appliance Troubleshooting
Parts replacement

Hardware Component Replacement

• If an appliance part needs to be replaced, it falls into one of two categories: FRU or CRU
• Field Replaceable Unit (FRU) – component is replaced by Veritas service provider
• Customer Replaceable Unit (CRU) – component can be replaced by customer

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 NetBackup Appliance Troubleshooting
Parts replacement – FRUs

5250 Appliance Field Replaceable Units 5250 Appliance Field Replaceable Units
NetBackup 5240 Appliance

Server Node Storage Shelves

• Chassis • Chassis
• RAM • I/O module
• 1GbE/25-10GbE NICs
• 16/8Gb FC HBA
• SAS-3 HBA

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 NetBackup Appliance Troubleshooting
Parts replacement – FRUs

5340 Appliance Field Replaceable Units 5340 Appliance Field Replaceable Units
Server Nodes Storage Shelves
• Chassis • Chassis
NetBackup 5340 Appliance

• RAM • 16Gb FC/SAS I/O module (primary

• 10GbE SFP NIC storage shelf)

• 8Gb FC HBA • SAS I/O module (expansion

storage shelves)
• 16Gb FC HBA

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 NetBackup Appliance Troubleshooting
Parts replacement – CRUs

5250 Appliance Customer Replaceable Units 5250 Appliance Customer Replaceable Units
NetBackup 5240 Appliance

Server Node Storage Shelves

• 1/2/8 TB SAS disk drives • Power/cooling modules
• Power modules • 8 TB SAS disk drives

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 NetBackup Appliance Troubleshooting
Parts replacement – CRUs

5340 Appliance Customer Replaceable Units 5340 Appliance Customer Replaceable Units
Server Nodes Storage Shelves
• 2 TB SAS disk drives • 4/8 TB disk drives (shelf drawers)
NetBackup 5340 Appliance

• Power modules • Cooling modules

• Power supply units

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 NetBackup 5250 and 5340 Integrated
Redundancy Features

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NetBackup 5250 and 5340 Integrated Redundancy Features
Designed for reliability and resiliency

What features are integrated into NetBackup Appliances to maximize reliability and
resiliency?
• Veritas NetBackup Appliances include a large number of fully integrated resiliency
and redundancy features
• Features are designed to mitigate hardware problems that could cause NetBackup
Appliance systems to fail
• Some models even support HA (NetBackup 5340)

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 NetBackup 5250 and 5340 Integrated Redundancy Features
5250 integrated redundancy features

Integrated Redundancy Features Integrated Redundancy Features

NetBackup 5240 Appliance

Server Node Storage Shelves

• Redundant power modules • Redundant power modules
• RAID 1 OS volume • RAID 6 data volumes
• RAID 1 log volume • Hot spare disks
• Hot spare disk

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 NetBackup 5250 and 5340 Integrated Redundancy Features
5340 integrated redundancy features

Integrated Redundancy Features Integrated Redundancy Features

Server Nodes Storage Shelves
• Highly Availability – 2x server • Redundant RAID controllers
nodes in a cluster configuration (Primary Shelf)
NetBackup 5340 Appliance

• Redundant power modules • Redundant power modules

• RAID 1 OS volume • RAID 6 data volumes
• RAID 1 log volume • RAID 10 metadata volumes
• Hot spare disk • Redundant disk power paths
• Redundant disk SAS signal paths
• Hot spare disks

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NetBackup 5250 and 5340 Integrated Redundancy Features
RAID 6 technology diagram

RAID 6: Striping with dual parity

Volume

BLOCK A1 BLOCK A2 BLOCK A3 BLOCK Ap BLOCK Aq

BLOCK B1 BLOCK B2 BLOCK Bp BLOCK Bq BLOCK B3
BLOCK C1 BLOCK Cp BLOCK Cq BLOCK C2 BLOCK C3
BLOCK Dp BLOCK Dq BLOCK D1 BLOCK D2 BLOCK D3
BLOCK Eq BLOCK E1 BLOCK E2 BLOCK E3 BLOCK Ep

DISK 0 DISK 1 DISK 2 DISK 3 DISK 4

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NetBackup 5250 and 5340 Integrated Redundancy Features
5340 high availability support

NetBackup 5340 Appliance High Availability

• Two 5340 Appliance server nodes form
2x server nodes form cluster

✓
an active/active cluster
Server Node
• Powered by Veritas InfoScale
✓ HA Status
Heartbeat technology

Server Node
• Requires software version 3.1 or later

✓ • Existing 5340 Appliances can be

upgraded to support High Availability
In the event of a server node failure, the other node takes over. High availability
status will show as DEGRADED until the fault has been resolved.

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 Thank you!

Copyright © 2019 Veritas Technologies, LLC. All rights reserved. Veritas and the Veritas Logo are trademarks or registered trademarks of Veritas Technologies or its affiliates
in the U.S. and other countries. Other names may be trademarks of their respective owners.
This document is provided for informational purposes only and is not intended as advertising. All warranties relating to the information in this document, either express or
implied, are disclaimed to the maximum extent allowed by law. The information in this document is subject to change without notice.