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Grasso, M. & Giugni, M. The Oxford Handbook of Political Participation. Oxford University Press.
Abstract: This chapter discusses how a constantly changing media landscape affects political
participation. After pointing out the affordances brought forward by digital communication
technologies, six game changers are identified: information overload, changing habits of
media use, crisis of media business, the shift from audiences to content creators, the
emergence of new agents of information sharing and user cues. The chapter then discusses
how and to what extent such game changers influence the different dimensions of political
activity, from electoral to protest participation and then discusses the public role of private
platforms. The final section concludes the chapter by highlighting the importance of
Specifically, a call is made for adopting an innovative, dynamic attitude towards digital media
Keywords: media landscapes, digital media, audiences, social media, news media, media
For most citizens, politics is a mediated experience. Television, online news sites, and social
media are central to how people learn about the political world. Thus, any review of
and how these impact on political participation patterns, dodging utopian and dystopian
more than 300 published studies on the relationship between digital media and political
participation, covering a 20-year period, 50 countries, and survey data from more than
300,000 respondents. Her results show a positive, albeit weak, relationship between the
diffusion of digital media and political participation, both off and online. To understand
current forms of political participation, then, one must consider the contemporary media
landscape, in which digital media and social media platforms have become central to citizens
The purpose of the current chapter: to critically review how recent changes in media
by discussing the transition from mass, traditional media to networked, digital media. Then
of content—and present six game changers triggered by the digital revolution. We then link
such transformations with potential effects on political participation, and close with a
th
century, the relationship between media and political participation followed a rather
hierarchical, top-down logic. The power of the media over citizens was signaled by a
plethora of effect theories that conceived a one directional influence from the mass media to
the public, including gatekeeping, framing, priming, agenda setting, spiral of silence,
cultivation, two-step flow, and so on (see, e.g., Oliver et al. 2019). The power of the media
was a consequence of mass communication, which Greenberg and Salwen (2014: 62)
defined as “the diffusion of messages from a seemingly powerful, single source to a large,
heterogenous audience; the public nature of the messages; and the lack of (or delayed)
feedback from receivers to the mass communication source”. While the contemporary digital
environment has rendered this description outdated, it highlights three dimensions of media
fundamental change on the material nature of the structures behind digital communication
technologies brings forward affordances such as: (i) reproducibility of content, as opposed to
analogous data contained in physical media, such as books, disks and so on; (ii) data storing
and processing, which allows for the creation of multiple, dynamic, significant relations
between data points; (iii) interoperability, meaning data can be accessed and manipulated
from different devices, remotely accessed; and (iv) interactivity, which refers to the
communication technology and users, or between users through technology” (Bucy and Tao
2007: 647).
Affordances alter the consumption, production, and circulation of media content, thus
because information can now be seamlessly stored, copied, edited, and so on. Data
storing also translates into trackability, as every user interaction is a potential data point that
can be accumulated and then processed by algorithms for different purposes, from
circulation and consumption. Interoperability means that different devices have access to the
same sources as content adapts to the device, also affecting consumption. In addition,
interoperability suggests that content can be created by different media platforms than the
platforms used to consume it—for instance a mobile phone video stream feeding a live TV
newscast. When combined with interactivity, these practices have an impact on both content
outputs (as digital media allow for production, circulation and commentary by myriads of
sources) and inputs (as digital consumption practices may include different forms of
In the next section, we highlight six game changers in media landscapes, followed by
1. Information Overload
Digital media accelerated the transition from an environment of information scarcity to one of
information overload. The diversity of information sources, which was initially celebrated as
a step forward in the democratization of the public sphere (Shirky 2008; Castells 2009;
environment and challenging the ability of online users to find accurate political information
attitudes, factual relativism and inequalities in political knowledge (Van Aelst et al. 2017: 19).
Media habits have changed dramatically in the 21st century. These changes have operated at
the level of devices employed—from electronic mass media to digital computers and mobile
devices—as well as forms of information exposure. While the latter has always ranged from
private platforms such as Facebook has altered information exposure. Designed as tools for
user engagement, algorithms allow us to carry our content preferences with us. Thus, the
popularity of platforms has led to a growing “Matthew Effect” (Kümpel 2020), where people
who are already politically interested become more exposed to political information both
incidentally and intentionally, whereas those that have little to no interest are less exposed to
political content. Consequently, political inequalities on social media have grown (Kümpel
Adding another layer of complexity, mobile instant messaging services (MIMs) are
becoming modal platforms for political information (and misinformation), informal political
discussion, and collective action co-ordination, particularly in countries of the Global South
(Goel et al. 2018; Milan and Barbosa 2020; Valenzuela et al. 2019). Though MIMs were
and bipartite networks to spread political content to peripheral groups (dos Santos 2018).
A consequence of changes in media use is the risk that citizens’ political decision-
between professional news media and social media contacts blur, it is becoming increasingly
difficult for most users to distinguish high-quality information sources from low-quality ones
In terms of content production, the digital revolution triggered a crisis in the economic model
of news media organizations, which still produce most of the political content consumed by
users. Although traditional media have appropriated social media as outlets to attract traffic
and publicize their content, Google, Facebook and Amazon get most of the advertising
revenue (Sterling 2019). News media companies have struggled to adapt to a platform logic,
where speed and virality of content often prevail over verification and quality. Additionally,
several countries have witnessed a long-term decline in public confidence in the news media,
especially in Europe and the Americas (Newman et al. 2020; Tandoc et al. 2018). To the
degree that low trust reduced news media use, the viability of journalistic organizations that
As the economic and cultural context that shapes digital media incorporate the user as a
content creator (Wunsch and Vincent 2007), such technologies become pervasive in what
Ganesh and Stohl (2013) call digital ubiquity. In such context, audiences interchange roles,
on (Ridell 2012). One outcome of these changes is the exponential growth of user-generated
content (UGC) through platforms such as social media. Though UGC is more limited in
reach (Santos 2018), it may still have greater aesthetic appeal (Pantti 2013) and be perceived
as more authentic (Allan 2014). Because differs markedly from professional media narratives,
it challenges the prevailing forms and practices of the so-called mainstream media.
UGC usually presents little or no contextual information regarding the creation of the
content and its transmission (Mortensen 2015), presenting challenges to validate or verify the
claims made around the content: its location, timestamp, authorship and so on. UGC may be
verified by journalists and fact-checking organizations, but the evidence regarding the impact
Within the dimension of content circulation, information technologies have become politically
contested. Debates about internet neutrality and algorithmic accountability are two poignant
examples. The current state of affairs is diverse around the world: while Chile has the first
law in the world that allegedly protects net neutrality (Santos 2012) and Europe has advanced
in protecting citizens’ data with the General Data Protect Regulation (GDPR), there are no
established global standards. Furthermore, the ability of national and supranational institutions
November 16 2020).
Digital and social media seem to operate with a “Wild West” logic where the same
platforms have become the auditors of its business operations (Hintz 2015). The problem
users’ access to their content feeds has been highlighted in the past few years. This became
manifest after the Cambridge Analytica scandal, when as many as 87 million users had their
down access to their data by third parties, including researchers (Bruns 2018).
6. User Cues
As platforms harvest users’ interactions and process them with algorithms that personalize
content display dynamics, newsfeeds and dashboards have become individually customized
information systems. These systems are based on the information introduced by users,
combined with cues and signals interpreted by the platforms’ algorithms when users interact
with them.
While there is vast criticism of social media algorithms, the practice of “gaming” such
algorithms for commercial or political purposes has led to a quick growth of non-human
users, managed to boost, challenge, praise or loathe content. Networks of bots (automated
systems) and cyborgs (humans doing repetitive tasks with fake users) work to manipulate the
systems in order to pave the way to the content or ideas they work or praise for –
alternatively, they may work against a set of users, issues and so forth, in what Treré (2016)
issues that circulate on social media might, thus, be compromised. Platforms’ response for
such forms of manipulation of content diffusion dynamics are, to date, tepid. Additionally,
users tend to share content that they have not read (Holmström et al. 2019), which may help
To properly engage in political activities, citizens need relevant, opportune, and reliable
information (Delli Carpini and Keeter 1996). Historically, informal conversations, first, and
the news media, later, were the main sources of political information for citizens. In
developed democracies, the history of news-making is typically divided into an initial period
where news content was predominantly partisan, mingled with propaganda and
advertisement, and a second moment where news became gradually professionalized, and
1998). Of course, the news media took a different path in regions such as Latin America,
where media systems remain ‘captured’ by economic and political elites (Guerrero and
Márquez-Ramírez 2004), or in countries in Africa, the Middle East and Asia—perhaps most
notoriously perceived in China—where autocratic regimes hold a tight control over the news
media. Despite these cross-national differences, the rise of digital technologies has
transformed news media systems across the globe. With it, the relationship between media
use and political participation has changed, too. In this section, we review this relationship as
Electoral Participation
Initially, digital campaigns followed the logic of broadcasting, using the new channels for the
diffusion of information. When the political world realized the potential of interactivity, new
particularly Barack Obama’s campaign, was probably the best example of this second wave
of political digitization (Carr 2008). This rather optimistic perspective of digital media and
elections gave way, however, to a current, more pessimistic perspective on the role played by
digital technologies in elections. Thus, social media have been used for state-sponsored
the channeling of official communication into alternative digital channels with the intent to
avoid accountability with traditional media. Brazilian right-winger Jair Bolsonaro, for
instance, gave his first speech as president elect via Facebook Live.
Another visible trend in the realm of electoral participation is related to how changes
in media landscapes have deepened the personalization of politics (Adam and Mayer 2010).
2001; Beck and Beck-Gernsheim 2002) of contemporary societies, allowing us to deal with
others while not having to engage fully with them” (Gerbaudo 2012: 13). If citizens have
been paying more attention to the person, not the party, the possibility of being informed
directly by such person through individual channels allows bypassing scrutiny by traditional
watchdogs such as media or NGOs. Analogously, rather than following the media, users face
the possibility of following the journalist; instead of following the movement, follow the
overly intense activity become Bastos and Mercea’s “serial activists” (2016), or when a user’s
strategic position on the network that could lead her to a more relevant role on the diffusion
of information (Santos and Condeza 2017), at the same time obfuscating the agency of the
pops on social media during protests (Santos 2018). It is part of what Theocharis (2015) calls
has become one of the easiest way to project yourself as cool”, as young people attempt to
craft a political desirable self (Polletta and Jasper 2001) on their digital networks.
While enabling to engage directly with the “real” person of interest, there are
organization. Though the recent rise of populist politics is associated mainly as a result of a
cultural backlash after a few decades of progressive social advances and economic crisis
(Inglehart and Norris 2016), social media allows political actors to bypass journalistic
scrutiny, weakening accountability and dialogue not only by not engaging but also by
Protest Participation
The use of digital technologies has promoted decentralized forms of mobilization. Some
authors rely on the network metaphor as they refer to digitally networked forms of
rely less on traditional organizations with a definite set of values and more on the horizontal
networks of peers. Bennett and Segerberg (2012) define the “logics of connective action”, in
reference to Mancur Olson’s ([1965] 2002) logics of collective action. For these authors,
there is a continuum from traditional social movements that rely on strong demands, agreed
by a closely tied group, to different levels of flexibility, where personal action frames, that is,
flexible, inclusive frames to the issues, are claimed by networked constituents, brought
together by low-to-intense mediation of technology. The low barriers, topic flexibility and the
intensive adoption of digital technology also enable the transnationalization of protest, leading
to phenomena such as the “serial activists” detected by Bastos and Mercea (2016) on Twitter
—probably generalizable to other social media platforms. The authors claim that regular users
that engage with a very high frequency with a variety of social issues, regardless of the
The tenuous nature of social movement frames and groups connected mainly via
digital social networks allow for a faster diffusion of calls for action while also to a loosening
of the original impulse for participation and the adoption of predominant frames. Porto and
Brant (2015) and Pinto (2017) argue that was the case during 2013 decentralized popular
mobilization in Brazil’s jornadas de junho (June events). As protests became more massive,
demands originally associated with the left (urban public free transportation) lost focus and
were co-opted by the opposition to spark a generalized discontent against PT, the ruling left-
wing party. As such, these protests might lead to contradictory outputs such as the
impeachment of Dilma Rousseff in Brazil in 2016 or the counter-revolution in Egypt after the
downfall of Hosni Mubarak in the aftermath of the Arab Spring. In the words of the formerly
techno-optimistic Wael Ghonim (2015) “I once said, ‘If you want to liberate a society, all you
political participation. For instance, the Chilean student movement of 2011 exhibited a strong
use of digital technology (Valenzuela et al. 2014) and was successful in bringing about a
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major reform to educational policy. However, this movement also had a strong
presence on the streets, with massive demonstrations, and four of the student leaders became
elected to Congress as deputies. Gerbaudo (2012: 5-6), studying the Occupy movement in the
United States, concluded that digital media were instrumental to what he called
choreographies of assembly: “They are means not simply to convey abstract opinions, but
also to give a shape to the way in which people come together and act together” led by “soft
In explicating how social media use might affect political participation, the literature
offers four prominent explanations (Boulianne 2015). One holds that digital networks
increase exposure to “weak ties,” augmenting users' likelihood of both learning about
opportunities to participate and being asked to participate in civic life (Gil de Zúñiga et al.
2012). Secondly, users learn about news from what other users post, and since they are
exposed to the news incidentally by their contacts, this type of information may be influential
(Bode 2012). Thus, social platforms may enable citizens to learn about political issues, which
facilitates participation in civic life (Xenos et al. 2014). Third, users in social media have
more chances to be contacted by political organizations, and through this contact, be asked to
participate on their behalf. And fourth, participation is contagious among users of social
media, as they are affected by contacts who post political opinions (Bond et al. 2012).
Existing research shows that social media can influence political participation through
and group identity (Gil de Zúñiga et al. 2012; Valenzuela 2013). Research about political
uses of Twitter during election time has shown that this platform not only engages partisan
individuals that try to extend their offline political reach (Jungherr 2015), but also involves
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racial and secular minorities in the political process by either broadcasting information
on the campaign or having conversation with others, and these interactions mobilize and
projects shiny images such as that “here comes everybody” (Shirky 2008), the “architecture
Zuckerman’s “new civics” (2014). However, while digital technologies reduce the cost of
joining causes and publicizing information, fostering the creation and enabling the
hypothesis assumes that such new forms of political expression are naïvely perceived as more
impactful than they are, therefore discouraging offline participation. Though there is evidence
of a largely positive relationship between social media use and political participation
(Boulianne 2015), Kwak et al. (2018) suggest that such correlation is fragile as it is not
perceived in young people and neither in those with politically diverse networks.
Additionally, the lower barriers represent an opportunity also seized by other agents
with less strictly democratic inspiration, in what Quandt (2018) calls dark participation:
“negative, selfish or even deeply sinister contributions (…) to the news-making processes”.
As such, dark participation amalgamates: “(a) wicked actors, (b) sinister motives and reasons
for participation, (c) despicable objects/targets, (d) intended audience(s), and (e) nefarious
processes/actions” (Quandt, 2018: 41, emphasis on the original). Within this definition, many
recent examples qualify, such as ISIL infamous beheading videos that became viral on social
media thanks to botnets (Al-khateeb and Agarwal 2015), “Unite the Right” Charlottesville
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deadly rally (Fausset and Feuer 2017), 4Chan’s QAnon conspiracists (Moore 2018)
or Reddit’s misogynistic Red Pill community initiated by former New Hampshire State
nevertheless they are regulated almost exclusively by the platforms, relying on their resources
and will to enforce their terms and policies. As digital media entrepreneurs self-label their
products as “platforms”, they attempt to dodge the responsibilities assigned historically and
legally to media outlets and position themselves as neutral entities (Gillespie 2010).
In spite of that, research shows plenty of politically motivated activity in the so-called
platforms. The messaging app WhatsApp, for instance has been used for social mobilization
(Treré 2020; Milan and Barbosa 2020), the dissemination of disinformation related both to
racism (Goel et al. 2018), and to electoral processes (Gragnani 2017). Another MIM,
Telegram, has been associated with terrorist practices (Karasz 2018) and Nazi propaganda
(Bedingfield 2020), while it is also widely recognized as the most important platform for
activism in Iran (Kargar and McManamen 2018; Akbari and Gabdulhakov 2019) and other
countries with more surveillant regimes. Gursky et al. (2020) called the systematic political
Semi-public Facebook has been on the eye of the lawmakers particularly in the
United States due to the Cambridge Analytica revelations related to 2016 elections in
following psychographic assessments built over leaked private Facebook user information,
the consulting company customized political messages for the Trump 2016 presidential
campaign, Brexit and others. While the magnitude of the effects of such strategies are an
ongoing debate, so are the ethical aspects of this kind of big data approach to politics, forged
on irregularly obtained data, appealing to emotional fragility of the users, detected because
her emotional cues are collected by a platform such as Facebook. One of WhatsApp’s
founders and former Facebook shareholder Brian Acton broadcasted on Twitter: “It is time.
#deletefacebook”.
These events reveal the other side of the personalization issue: not only user data is
analyzed to customize the content feed, recommendations and so on, it is also used to create
profiling and messages are crafted for very specific targets with customized persuasive
messages either for commercial purposes or political propaganda (González 2017; Risso
2018). The effects of such practice are yet to be measured convincingly (Santos,
metaphorically: “There’s not a debate on how much illegal drug you took (…) If you’re
caught cheating, you lose your medal” (Amer and Noujaim 2019).
The lack of regulation on the infrastructural level also has an impact on the dynamics
Facebook’s FreeBasics, for instance, create siloes of “free” information from restricted
As digital platforms step aside from their public role, an ongoing struggle emerges
between platform self-regulation, state regulation and growing pressure for enforcement of
citizen media literacies, such as the competencies to identify, scrutinize and avoid
disinformation. Amidst all those variables, it is no secret that digital divides will only increase
inequalities when considering the competencies needed to exercise political participation in,
through, or with digital media environments. It has become increasingly evident that
regulation is a complex but inevitable road, as the free market of digital mediators sink in
The social role of digital technology is also visible in form of e-politics as technology
digitization to make decision-making and bureaucratic processes faster, more efficient and in
some cases even more inclusive, or may involve new dimensions of participation, such as
budgeting, voting are taken to the digital realm, where technology not so much changes their
shape, it changes their speed, accuracy, efficiency, efficacy, all as a function of the
populations access and skills related to technology. Such participatory processes are not
novel, and digital technology assumes a mediating role. We could say they are digitized
In the second case, though, digital technology has a more prominent role since it
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watchdogs are more likely data social scientists, crossing data patterns, linking networks of
interest or visualizing epidemic dynamics – such as has been in the aftermath of the Covid-19
monitoring the success or failure of legal action against them (Levin 2020).
constitutional experience in 2011 (Landemore 2014) proves that political processes and
Conclusion
solution are reoccurring (Marvin 1988; Pavlíčková 2012). It has also shown that the effects of
emotional impact of such sort of innovation frequently exceeds its cognitive effects. For
example, the infamous tale that the display of “The Arrival of a Train” by the Lumière
brothers had people running away on fear that the train would come off the wall was
dismantled by Gunning (1985). Also, just after World War II, Lazarsfeld et al. (1948) proved
that media effects on political behavior are conditioned and limited, rather than the common-
sense, theory-non-theory perspective (as defined by Wolf, 1994) that the media operate as a
hypodermic needle or a magic bullet that has direct, uniform, short-term effects on
individuals.
technologies go as far as to bring upon changes. But what kind of changes? Changes on what
to achieve or changes on how to achieve them? There are definitely positive and negative
effects according to the predominant set of values and social norms of the times and
geopolitical region in which it is inserted – for instance, democratic liberal values in the case
of most western nations – or the macro variables such as political and media systems or
landscapes contrasting pros and cons is but a starting point to any research dealing with the
Furthermore, the innovative environment into which digital media are inserted
change, means of social appropriation change, regulations change and so on, in a chain of
effects that turn digital media into a moving target. An integrated approach to the
relationship between those dimensions is bound to be beneficial to the research. For example,
one perspective may be too optimistic about the contribution by users on their social media
perspectives. That is, because the same phenomenon has as diametrically opposed side-effect
the information overload, one of the foundational technological issues that help set the stage
to the disinformation pandemic we have been facing over the last decade or so.
Finally, though there are definitely a myriad of new instruments, techniques and
technologies in the current media landscapes as compared to pre-digital or even 10 years ago,
it remains a field in which political actors dispute the meaning or the framing of events, the
salience of issues, visibility of actors. Whether they are disputed with traditional public
1
relations firms, paid advertisement, image events (Delicath and DeLuca 2003), news
users, bots or cyborgs and live streams of personal or professional mobile cameras, mediated
by human, algorithmic or mixed editors or—perhaps the most realistic option—all of the
above. As important as the pursuit for innovative interpretations of the relationship between
the new landscapes of media and political participation is to detect which are the
contemporary failed metaphors, the magic bullets of the XXI Century. “Are Filter Bubbles
Real?”, asks Bruns (2019). One thing is certain, though: Media landscapes may change
quickly, may change deeply, but communication will always remain a cornerstone of political
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