RUNNING HEAD: DQ RESPONSE

DQ Response

Student’s Name

Institutional Affiliation
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DQ1 Response

Currently, I'm experiencing some teamwork issues at my place of work. Our multi-

departmental team struggles to communicate and collaborate. We come from different

departments and this creates difficulties in communicating and coordinating tasks in the

organization. I can follow the IDEAL model's practical steps to fix this problem in my work

place. The first step is the identification of the problem involved. In this case, the problem I can

identify is the lack of communication and coordination with other team members. Inefficiencies

and lost opportunities stem from poor team communication and cooperation as I have observed

in the organization (Casey & Richardson, 2019).

The next step of the IDEAL model is the definition of goals. In my case, the goals that I

define include; better communication, cooperation, and access to resources and information. In

the third step, I will explore the possible solutions to my identified problem. This process

incorporates ideation and evaluation. I could centralize communication using a project

management application, have frequent team meetings to encourage cooperation, and set up clear

pathways for various sorts of information. The next step I will partake is to act on the solutions.

Implementation follows solution selection. In this case, I will set up the project management

tool, schedule team meetings, and setup communication channels. Finally, I will assess progress

and outcomes by looking at the results. After implementing remedies, I will evaluate their

efficacy. I will evaluate whether team members are more informed, collaborating, and efficient

(Casey & Richardson, 2019).

In the past, I ran into trouble with one of the volunteer endeavors I had previously

participated in. We were charged with putting together a fund-raiser but had a hard time finding

patrons. I didn't consciously use the IDEAL model for issue solving at the time, but in retrospect,
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I can see how it might have been useful. I could have done a better job of securing sponsors for

the event and raising as much money as possible if I had followed the IDEAL model. I could

have adopted a more methodical and thorough approach, ensuring that all relevant steps were

completed and reviewed, if I had used the IDEAL model for problem-solving. The likelihood of

getting sponsors and meeting the fundraising targets would have been improved if this had been

done (Casey & Richardson, 2019).

DQ2 Response

A company's business strategy is the plan it has devised to provide it an edge in a certain

market. It entails settling on a strategy for the company's positioning, differentiating its offerings,

and providing value to consumers. Conversely, a company's value chain comprises all the steps it

takes to bring a product to market, including research and development, manufacturing,

distribution, and customer service (Hofmann, 2019).

Value chain activities and company strategies work hand in hand. The efficacy and

efficiency of a company's value chain operations are what ultimately define the company's

capacity to carry out the plan it has selected. To achieve operational efficiency and decrease

costs, a cost leadership strategy would prioritize simplifying and optimizing value chain

processes, whereas a differentiation strategy might place a more emphasis on innovation, product

design, and marketing (Hofmann, 2019).

By offering novel techniques, technology, or business processes that pose significant

challenges to established standards in an industry, disruptive business models may significantly

shift the value chain. By introducing online ordering, DTC delivery, and digital marketing

strategies, e-commerce, for example, disrupted the value chains of conventional brick-and-

mortar stores (Hofmann, 2019). Some value chain operations may be eliminated, replaced with
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more efficient alternatives, or new value chain configurations may be introduced as a result of

using a disruptive model (Hofmann, 2019).

The results have far-reaching consequences for the company and its rivals. By providing

customers with more value, cheaper pricing, more convenience, or unique features, disruptive

business models help companies stand out from the competition. Existing rivals may find it

difficult to adjust to these shifts, and as a result, they may lose market share or even become

obsolete (Hofmann, 2019). However, incumbent enterprises may take use of the opportunity

presented by disruptive models to adjust their value chains to the new market conditions. To

remain competitive in the face of disruption, businesses must see its potential, embrace

innovation, and be flexible enough to reorganize value chain processes (Hofmann, 2019).

DQ3 Response

Team norms are the accepted patterns of conduct amongst a group of people who work

together. They help set a standard of conduct for members of the group and provide stability and

predictability. The norms established by a team have a significant impact on its members'

interactions with one another and the way they work together to accomplish its objectives

(Ibrahim et al., 2019). Setting and maintaining shared standards helps teams work together by

creating an environment where everyone feels welcome. Trust, collaboration, and mutual respect

are all bolstered when team members are on the same page and doing their part to uphold the

team's standards. Having established rules that everyone adheres to makes it easier to discuss

disagreements and find solutions to problems (Ibrahim et al., 2019).

The effectiveness of a group may change dramatically depending on its level of diversity.

A varied team consists of people with a wide range of experiences, opinions, and expertise.

Diverse team members bring new perspectives and ideas to the table, which may improve
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problem-solving, creativity, and innovation (Ibrahim et al., 2019). The ability to see things from

several angles strengthens analytical reasoning and decision making. On the other hand, diversity

isn't without its difficulties, such as misunderstandings, divergent opinions, and unconscious

prejudices. Inclusion, respect for other points of view, and open communication are all

characteristics of strong teams that may help overcome these obstacles. Higher team

performance and better results may result when diversity is acknowledged and supported by

suitable standards (Ibrahim et al., 2019).

DQ4 Response

Overview of Training and Development Delivery Methods

Instructor-Led Training (ILT)

The foundation of the tried-and-true ILT delivery model are training sessions given by a

real person, either in-person or online. With this method, real-time interaction, practise, and

feedback are all possible. It has a wide range of potential applications, including but not limited

to technical skill development, leadership education, and regulatory compliance.

E-Learning

By offering training information online, e-Learning is flexible and scalable. Online

classes, webinars, interactive modules, and virtual simulations are used. E-Learning lets workers

study at their own speed, access training materials anywhere, and monitor their progress.

Software training, soft skills development, and onboarding programmes are suitable.

Blended Learning

Blended learning integrates ILT and e-learning. This method combines instructor-led

seminars, online modules, self-paced learning, and collaborative activities. Blended learning
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accommodates different learning styles to boost engagement and retention. Complex themes,

technical qualifications, and leadership programs fit it.

Expected Outcomes

Employee performance improves immediately after the implementation of this proposal.

Training and development will help our staff succeed in their jobs. Targeting skill gaps improves

work performance, productivity, and efficiency. Increased Employee Engagement and Retention

follows after (ATD, 2018). Our dedication to staff development creates a good work atmosphere.

We can boost employee happiness, engagement, and retention by offering skill development and

career growth. Customer Satisfaction improves also as a result of the implementation of this

proposal. Well-trained staff can better serve customers, manage difficult circumstances, and

satisfy their demands (ATD, 2018). Customer service, communication, and problem-solving

training increases customer happiness and loyalty.

Potential Return on Investment

Employee training and development routinely yields high returns for companies.

According to an ATD research, organisations that engage heavily in staff development have a

24% larger profit margin than those who invest less (ATD, 2018). Key performance measures

including revenue, mistakes, customer happiness, and staff retention may be used to calculate

ROI. I suggest funding training and development efforts. Pre- and post-training assessments,

staff performance evaluations, customer feedback, and other indicators will determine the ROI.

Training programme ROI will be studied after implementation.

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References

Casey, V., & Richardson, I. (2019). A practical application of the IDEAL model. Software

Process: Improvement and Practice, 9(3), 123-132.

https://onlinelibrary.wiley.com/doi/abs/10.1002/spip.201

Hofmann, E. (2019). Linking corporate strategy and supply chain management. International

Journal of Physical Distribution & Logistics Management.

https://www.emerald.com/insight/content/doi/10.1108/09600031011045299/full/html

Ibrahim, Z., Rahman, N. R., & Johar, M. M. (2019). To Understand the Team Cohesiveness

Teamwork Quality and Team Performance in Employee Performance in

University. International Journal of Recent Technology and Engineering (IJRTE), 853-

858.

https://www.researchgate.net/profile/Zairina-Ibrahim/publication/342655772_To_Unders

tand_the_Team_Cohesiveness_Teamwork_Quality_and_Team_Performance_in_Employ

ee_Performance_in_University/links/5efea501a6fdcc4ca4475ab6/To-Understand-the-

Team-Cohesiveness-Teamwork-Quality-and-Team-Performance-in-Employee-

Performance-in-University.pdf

2018 state of the industry | ATD. (n.d.). Main. https://www.td.org/research-reports/2018-state-of-

the-industry