‫ﻻ اﻟﮫ اﻻ ﷲ وﺣده ﻻ ﺷرﯾك ﻟﮫ ‪ ،‬ﻟﮫ اﻟﻣﻠك وﻟﮫ اﻟﺣﻣد ﯾﺣﯾﻲ‬

‫وﯾﻣﯾت وھو ﻋﻠﻰ ﻛل ﺷﻲء ﻗدﯾر💕‬

‫ﺳﺑﺣﺎن ﷲ وﺑﺣﻣده ‪ ،‬ﻋدد ﺧﻠﻘﮫ ورﺿﺎ ﻧﻔﺳﮫ وزﻧﺔ ﻋرﺷﮫ‬
‫وﻣداد ﻛﻠﻣﺎﺗﮫ 💕‬
‫اﻟﻠﮭم ﺻلّ وﺳﻠم وﺑﺎرك ﻋﻠﻰ ﺳﯾدﻧﺎ ﻣﺣﻣد 💕‬

‫اﻟﺳﻼم ﻋﻠﯾﻛم‬
‫اول درس ھو اﻟﻣﻘدﻣﮫ ﻓﺗﻘرﯾﺑﺎ ﻣﺎﻓﯾﮭﺎ اﻻ‬
‫ﻧﻘطﺗﯾن اﺳﺎﺳﯾﺗﯾن راح ﯾﺗم ﺷرﺣﮭﺎ ﻓﻲ ھذا‬
‫اﻟدرس‬
 LRSK 142 - Communication Skills Course Schedule – 2020/2021
List of topics Week Contact hours
Introduction to the course and its requirements 1 2
Principles of communication 2 2
Describing communication 3 2
Channels of communication 4 2
‫نبض‬NABD 4/5 (All 2
Tracks)
Becoming a self-aware speaker 6 2
Barrier to communication/ Active listening 7 2
Communication in professional contexts (Health, Eng., &Science) 8 2
Role Plays Week 9 2
Communication for a job 10
Communication within a Team 11 2
Presentaions Skills 12 2
Giving presentations 1 13 2
Giving presentations 2 14 2
Reflective communication ( Written exam preparation) 15 2
 Schedule of assessment tasks for students during the semester
Week Due Proportion of Total
Assessment & tasks Assessment

1 Attendance and Participation 1 to15 10%

2 Role plays.(Note: Activities for continuous assessment to be planned and students must 8 10%
be informed that this is part of assessment.)

3 Quizzes (2 quizzes) 6/7 & 11/12 10%

4 Short PowerPoint presentations of NABD activities. 13-14 20%
(Note: Student must be informed in advance that this is part of assessment.

5 Written assignment: (designing a CV) 12 10%

(Note: Students must be informed in advance that this is part of assessment. Tasks must
be assigned not later than week 9)

6 Final exam (MCQ & SAQ) 16/17 40% ( MCQ 24 SAQ 16)

NB: Presentaion topics must be on NABD values (cooperation, respect & compassion within the community)
 Learning Objectives ‫أھداف اﻟدرس‬

Explain why it is important to study

communication skills
Discuss the importance of the course in relation
to their future professions
List and explain success criteria in the course
 ‫ﻟﻣﺎذا ﻧدرس ﻣﮭﺎرات اﻟﺗواﺻل ؟‬
Why Study Communication Skills?

 Communication skills improve self-knowledge and self-

perception. ‫ﺗﻌﻣل ﻣﮭﺎرات اﻻﺗﺻﺎل ﻋﻠﻰ ﺗطوﯾر اﻹدراك وﻣﻌرﻓﺔ اﻟذات‬-١
 Communication skills improve social interactions ‫ﺗطور اﻟﺗﻔﺎﻋﻼت اﻻﺟﺗﻣﺎﻋﯾﮫ‬-٢
 Communication skills can increase our understanding of
relationships – the way we develop, manage and work
effectively with others
‫ ﻛﯾﻔﯾﮫ اﻟﺗطور‬- ‫ﯾﻣﻛﻧﮭﺎ رﻓﻊ ﻣﺳﺗوى اﻟﻔﮭم ﻟﻠﻌﻼﻗﺎت‬-٣
‫ وﻛﯾﻔﯾﺔ اﻟﻌﻣل ﺑﻔﺎﻋﻠﯾﺔ ﻣﻊ اﻵﺧرﯾن‬،
 ‫ﻧﺷﺎط ﻟﺗوﺿﯾﺢ ﻣﻔﮭوﻣك اﻟﺧﺎص ﻟﻣﻌﻧﻰ اﻟﺗواﺻل‬
Activity
 SLiDO
 Take two minutes to list down all the words that you
can associate with communication.
 Write down your own definition for communication.
 Discussion ‫ﻧﺷﺎط ﻓﺻﻠﻲ‬

The importance of the course in relation to their future

professions. Role plays in groups of 5

 Comment on the importance of the course in relation to

their future professions, of what is communicated?

 How would one choose the most appropriate channel of

communication in work place?
 Course Assessment
Methods

 Class participation ‫أدوات ﺗﻘﯾﯾم اﻟﻛورس‬

 Quizzes ‫ﻣﺗوﻓر ﺗﻘﺳﯾم اﻟدرﺟﺎت ﻓﻲ ﺑداﯾﮫ اﻟﺳﻼﯾدات‬
 ROLE-PLAY
 CV
 Presentations
 Final exam
 Criteria for success in the course.
‫ﻣﺎ اﻟﻣﺗوﻗﻊ ﻣن اﻟطﺎﻟب إﺗﻘﺎﻧﮫ ﻓﻲ ھذا اﻟﻛورس‬

Upon completion of the course, students will be able to:

• Understand the significance of communication and communication

skills in general.
• Identify and overcome common barriers to both verbal and non-
verbal communication.
• Engage in active listening and speaking activities in relevant courses
 ‫ﻣﺎ اﻟﻔﺎﺋده ﻣن ﻣﮭﺎرات اﻟﺗواﺻل؟‬
Communication Skills

Develop and acquire effective verbal and non-verbal

‫ﺗطوﯾر واﻛﺗﺳﺎب ﻣﮭﺎرات اﻟﺗواﺻل اﻟﻠﻔظﻲ وﻏﯾر‬-١
communication skills ‫اﻟﻠﻔظﻲ اﻟﻔﻌﺎل‬
•Develop the ability to communication in different
contexts ‫ ﺗﻧﻣﯾﺔ اﻟﻘدره ﻋﻠﻰ اﻟﺗواﺻل ﺑﺳﯾﺎﻗﺎت ﻣﺧﺗﻠﻔﮫ‬-٢
•Use of technological aids to communicate effectively
‫ اﺳﺗﺧدام اﻟوﺳﺎﺋل اﻟﺗﻛﻧوﻟوﺟﯾﺔ ﻟﻠﺗواﺻل ﺑﺷﻛل ﻓﻌﺎل‬-٣
 ‫‪Thank you‬‬

‫ﻻ اﻟﮫ اﻻ ﷲ وﺣده ﻻ ﺷرﯾك ﻟﮫ ‪ ،‬ﻟﮫ اﻟﻣﻠك وﻟﮫ اﻟﺣﻣد ﯾﺣﯾﻲ وﯾﻣﯾت وھو ﻋﻠﻰ ﻛل‬
‫ﺷﻲء ﻗدﯾر💕‬
‫ﺳﺑﺣﺎن ﷲ وﺑﺣﻣده ‪ ،‬ﻋدد ﺧﻠﻘﮫ ورﺿﺎ ﻧﻔﺳﮫ وزﻧﺔ ﻋرﺷﮫ وﻣداد ﻛﻠﻣﺎﺗﮫ 💕‬
‫اﻟﻠﮭم ﺻلّ وﺳﻠم وﺑﺎرك ﻋﻠﻰ ﺳﯾدﻧﺎ ﻣﺣﻣد 💕‬
 ‫ﻻ اﻟﮫ اﻻ ﷲ وﺣده ﻻ ﺷرﯾك ﻟﮫ ‪ ،‬ﻟﮫ‬
‫اﻟﻣﻠك وﻟﮫ اﻟﺣﻣد ﯾﺣﯾﻲ وﯾﻣﯾت وھو ﻋﻠﻰ‬
‫ﻛل ﺷﻲء ﻗدﯾر💕‬
‫ﺳﺑﺣﺎن ﷲ وﺑﺣﻣده ‪ ،‬ﻋدد ﺧﻠﻘﮫ ورﺿﺎ‬
‫ﻧﻔﺳﮫ وزﻧﺔ ﻋرﺷﮫ وﻣداد ﻛﻠﻣﺎﺗﮫ 💕‬
‫اﻟﻠﮭم ﺻلّ وﺳﻠم وﺑﺎرك ﻋﻠﻰ ﺳﯾدﻧﺎ‬
‫ﻣﺣﻣد 💕‬

‫‪Principles of‬‬
‫?‪communication‬‬
Learning Outcomes: by the end of the lesson you will be able to…
‫أھداف اﻟدرس‬
Demonstrate the ability to use communication to achieve
specific goals in everyday contexts.

Outline the communication process.

Identify key functions of communication (e.g. informing,

entertaining, persuading).
 What is Communication?

Effective communication is a connection between people

that allows for the exchange of thoughts, feelings, and
ideas, and leads to mutual understanding.
‫ھو اﺗﺻﺎل ﺑﯾن اﻟﻧﺎس ﯾﺳﻣﺢ ﺑﺗﺑﺎدل اﻷﻓﻛﺎر واﻟﻣﺷﺎﻋر واﻷﻓﻛﺎر وﯾؤدي‬
:‫اﻟﺗواﺻل اﻟﻔﻌﺎل‬
‫إﻟﻰ اﻟﺗﻔﺎھم اﻟﻣﺗﺑﺎدل‬
Communication is the process of making sense out of the world and
sharing this sense with others.
‫ ھﻲ ﻋﻣﻠﯾﺔ ﺟﻌل اﻟﻌﺎﻟم ﻣﻧطﻘﯾًﺎ وﻣﺷﺎرﻛﺔ ھذا اﻟﻣﻌﻧﻰ ﻣﻊ اﻵﺧرﯾن‬: ‫اﻟﺗواﺻل‬
Communication is shared feeling/shared understanding. If you can
honestly achieved that goal, you are communicating.
‫اﻟﺗواﺻل ھو ﻣﺷﺎرﻛﺔ اﻟﻣﺷﺎﻋر وﻣﺷﺎرﻛﮫ اﻟﻔﮭم‬
!!‫ ﻓﺄﻧت ﺗﺗواﺻل‬،‫إذا اﺳﺗطﻌت اﻟوﺻول ﻟﮭذا اﻟﮭدف‬
 ‫ﺗﻌرﯾف ‪ encode,decode‬ﻣﺎﺗوﻓر ﻓﻲ اﻟﺳﻼﯾد واﻧﻣﺎ‬
‫ﻓﻲ اﻟﻛﺗﺎب وﺗم إرﻓﺎﻗﮭم ھﻧﺎ ‪page12 ،،‬‬

‫ﻋﻣﻠﯾﺔ اﻟﺗواﺻل‬

‫اﻟرﺳﺎﻟﺔ‬

‫اﻟﻣرﺳل‬ ‫ﻗﻧﺎة اﻹﺗﺻﺎل‬ ‫اﻟﻣﺳﺗﻘﺑل‬

‫اﻟرد ﻋﻠﻰ اﻟرﺳﺎﻟﺔ‬

‫‪Encode: the process of translating an idea or a‬‬ ‫اﻟﺗﺷﻔﯾر‪ :‬ھﻲ ﻋﻣﻠﯾﮫ ﺗرﺟﻣﺔ اﻟﻔﻛره اﻟﻰ رﻣز‬
‫‪thought into a code‬‬
‫‪Decode: the process of assigning meaning to the‬‬
‫‪idea or thought in a code‬‬ ‫ﻓك اﻟﺷﻔرة‪ :‬ھﻲ ﻋﻣﻠﯾﺔ ﺗﺣدﯾد ﻣﻌﻧﻰ اﻟﻔﻛره ﻓﻲ اﻟرﻣز‬
‫رﺳم ﺗوﺿﯾﺣﻲ ﻟﻠﻔﻛرة‬
 ‫ﻋﻧﺎﺻر اﻟﺗواﺻل‬
How you improve your Elements of communication
communication skill?

• Why? (Purpose/Function/Goal/Reason) ‫اﻟﮭدف‬،‫ اﻟﺳﺑب‬،‫ اﻟوظﯾﻔﺔ‬،‫ﻟﻣﺎذا؟ اﻟﻐرض‬

• Who? (Participants- sender, receiver)
• Where?
• When?
• What? (Content/Message)
• How? (Tone/Register/Channel/Structure)
‫ اﻟﻣﺳﺗﻘﺑل‬،‫ اﻟﻣرﺳل‬،‫ﻣن؟ اﻟﻣﺷﺎرﻛﯾن‬
‫أﯾن؟‬
‫ﻣﺗﻰ؟‬
‫ اﻟرﺳﺎﻟﺔ‬،‫ﻣﺎذا؟ اﻟﻣﺣﺗوى‬
‫ اﻟﮭﯾﻛل‬،‫ اﻟﻘﻧﺎة‬،‫ اﻟﺗﺳﺟﯾل‬،‫ﻛﯾف؟ اﻟﻧﺑرة‬
 ‫ﻧﺷﺎط ﻓﺻﻠﻲ‬

Activity : What is communication for?

• Work in a team of 4/5.
• Draw a mind-map of different things you can use
communication to achieve.
• Write one example for each.
• E.g. We can communicate to inform: “The winner
of the competition is…”
 ‫ﻟﻣﺎذا ﻧﺗواﺻل؟‬

‫إﺳﺗﻔزاز‬ ‫إﻋﻼم‬

‫ﺗﻌﻠﯾم‬ ‫ﺗﻌﺎطف‬

‫إﻗﻧﺎع‬
‫ﺷرح‪/‬ﺗوﺿﯾﺢ‬
‫ﺗﺣﻔﯾز‬
‫ﺗﻔﻛﯾر‬
‫ﻧﺻﯾﺣﮫ‬ ‫ﺗرﻓﯾﮫ‬
‫ﺗﺄﺛﯾر‬
‫ﻣن؟ اﻟﻣرﺳل واﻟﻣﺳﺗﻘﺑل‬

‫ﻓﻲ اﻟﺗواﺻل‪ ،‬ﻣن ھو اﻟﻣرﺳل وﻣن اﻟﻣﺳﺗﻘﺑل ؟‬

‫‪-‬ﻣﺣﺎدﺛﮫ ﻣﻧطوﻗﺔ‬
‫‪-‬رﺳﺎﻟﮫ ﻧﺻﯾﮫ‬
‫‪ -‬ﻣﺣﺎﺿره‬

‫ﻟﻠﺗواﺻل ﺑﻔﺎﻋﻠﯾﮫ ﯾﺟب أن ﺗﻌرف ‪:‬‬

‫‪-‬ﻣن اﻟﻣﺳﺗﻘﺑل؟‬
‫‪-‬ﻣن أي ﻓﺋﮫ ﯾﻧﺗﻣﻲ ھذا اﻟﺷﺧص ؟‬
‫)اﻟﻌﻣر‪،‬اﻟﺣﺎﻟﮫ‪،‬اﻟطﺑﯾﻌﮫ‪،‬اﻟﺷﺧﺻﯾﮫ(‬
‫‪-‬ﺗﻌﺎﻣﻠﮭم) ﺳﻌﯾد‪،‬ﻏﺎﺿب‪(،،‬‬
‫‪-‬ﻣﺎذا ﯾﻌرف ؟‬
‫اﻟﻣﺣﺗوى‬
‫أﯾن؟‬
‫ﻣﺗﻰ؟‬

‫‪-‬أﯾن ﺳﯾﻛون اﻟﻣﺳﺗﻘﺑل؟‬

‫‪ -‬ﻣﺎ اﻟرﺳﺎﻟﮫ اﻟﺗﻲ ﻗد اﺳﺗﻘﺑﻠوھﺎ ؟‬
‫‪ -‬ﻣﺎذا ﺳﯾﻛون اﻟﺟو؟‬
‫اﻟﻣوﺿوع‬
‫ﻣﺎذا؟‬

‫‪-‬ﻣﺎذا ﺑﺎﻟﺗﺣدﯾد ارﯾد ان اﻗول؟‬

‫‪-‬ﻣﺎ اﻟذي اﺣﺗﺎج ﻟﻘوﻟﮫ ؟‬
‫ﻣﺎ اﻟذي ﯾﺣﺗﺎﺟون ﻟﻣﻌرﻓﺗﮫ؟‬
‫‪-‬ﻣﺎ اﻟذي ﯾﻣﻛﻧﻧﻲ ﺗرﻛﮫ؟‬
 ‫ﻛﯾف؟ اﻷﺳﻠوب واﻟﺗﻘدﯾم‬

‫‪ -‬ﻣﺎ اﻟﻧﺑره اﻟﺗﻲ اﺣﺗﺎج ﻹﺳﺗﻌﻣﺎﻟﮭﺎ؟‬

‫‪-‬ﻣﺎ ﺳﺟل اﻟﻠﻐﮫ اﻟﺗﻲ ﯾﺟب ﻋﻠﻲ اﺳﺗﻌﻣﺎﻟﮭﺎ؟‬
‫‪-‬ﻣﺎ اﻟﻘﻧﺎه او اﻟوﺳﯾط اﻟﻠذي ﺳﺄﺳﺗﻌﻣﻠﮫ؟‬
‫‪-‬ﻛﯾف ﯾﻣﻛن ﻟرﺳﺎﻟﺗﻲ ان ﺗﻛون ﻣﺗﻧﺎﺳﻘﮫ اﻟﮭﯾﻛل ؟‬
‫‪-‬ﻣﺎ اﻓﺿل طرﯾﻘﮫ ﻟﻠوﺻول ﻟﻠﺗﺄﺛﯾر اﻟﻣطﻠوب؟‬
 ‫ﻛﯾف ﻧﺗواﺻل؟‬
How we communicate?

• People communicate through the use of symbols, signs, and

behaviors. ‫ﯾﺗواﺻل اﻟﻧﺎس ﻣن ﺧﻼل اﺳﺗﺧداﻣﮭم ﻟﻠرﻣوز واﻟﻌﻼﻣﺎت واﻟﺳﻠوك‬-
Symbols are arbitrary representations of something else;
meaning that they have no fixed or concrete meaning.
• Example ( Apple)
‫ ﺑﻣﻌﻧﻰ أﻧﮫ ﻟﯾس ﻟﮭﺎ‬،‫ھﻲ ﺗﻣﺛﯾﻼت ﻋﺷواﺋﯾﺔ ﻟﺷﻲء آﺧر‬:‫اﻟرﻣوز‬
‫ﻣﻌﻧﻰ ﺛﺎﺑت أو ﻣﻠﻣوس‬

‫ ﺗﻔﺎح‬:‫ﻣﺛﺎل‬
 ‫ﻛﯾف ﻧﺗواﺻل؟‬
How we communicate?
• Language is a system of symbols (words or vocabulary)
structured by rules that make it possible for people to
understand each other.
• There are nearly 7,000 languages in the world
• Every language has different dialects.
‫ ﻧظﺎم ﻣن اﻟرﻣوز )ﻛﻠﻣﺎت أو ﻣﻔردات( ﻣﻧظﻣﺔ ﺑواﺳطﺔ ﻗواﻋد ﺗﺟﻌل ﻣن‬:‫اﻟﻠﻐﮫ‬
.‫اﻟﻣﻣﻛن ﻟﻠﻧﺎس ﻓﮭم ﺑﻌﺿﮭم اﻟﺑﻌض‬
‫ )ﺳﺑﻊ اﻻف( ﻟﻐﺔ ﻓﻲ اﻟﻌﺎﻟم‬7000 ‫ھﻧﺎك‬-
Dialects = ‫ﻟﮭﺟﺎت‬ ‫ﻛل ﻟﻐﺔ ﻟﮭﺎ ﻟﮭﺟﺎت ﻣﺗﻌدده‬-
 Activity 2 ‫ﻧﺷﺎط ﻓﺻﻠﻲ‬
• Work in pairs.
• Pick a communication situation from the list and
answer the 5 questions about it.
 ‫ﻧﺷﺎط ﻓﺻﻠﻲ‬

Pick a communication situation from the list and answer questions about it.

1. You want a good deal on a new phone at the market.

2. You want your parents to allow you to study abroad.
3. You want your friend to do you a favour.
4. You want to teach your American friend how to greet people
in Arabic.
 ‫أي ﺷﻲ ﻗد ﯾﻌﯾق اﻻﺗﺻﺎل‬: ‫اﻹزﻋﺎج‬
• Noise: Anything that might impede communication
• It can interfere at any stage:
1. Planning (e.g. distractions, misunderstandings)
2. Sending (e.g. audible noise, language skills)
3. Receiving (e.g. stress, speech impediments)
: ‫ﯾﻣﻛﻧﮫ ان ﯾدﺧل ﻓﻲ أي ﻣرﺣﻠﮫ‬
(،،،، ‫ ﻋدم اﻟﻔﮭم‬، ‫ اﻟﺗﺧطﯾط )اﻟﻣﺷوﺷﺎت‬-١
(،،، ‫ ﻣﮭﺎرات اﻟﻠﻐﮫ‬، ‫ اﻹرﺳﺎل ) إزﻋﺎج ﻣﺳﻣوع‬-٢
( ،،، ‫ ﻣﻌوﻗﺎت اﻟﻛﻼم‬، ‫ اﻹﺳﺗﻘﺑﺎل ) اﻟﺿﻐط‬-٣
 ‫ﻧﺷﺎط ﯾﺣﺗوي ﻋﻠﻰ ﻓﯾدﯾو‬
Non-verbal communication and misunderstanding

• https://www.youtube.com/watch?v=8Ox5LhIJSBE
• What noises?
• At what stage there were noises?
• What problems faced to communicate effectively?
• Did she convey her a message?
 ‫ﻣﺳﺗوﯾﺎت اﻟﺗواﺻل‬
Levels of communication
• Intrapersonal :Only one person. Within! ( ‫ ﻓﻘط ﺷﺧص واﺣد ) أي ﯾﺗﺣدث ﻣﻊ ﻧﻔﺳﮫ‬: ‫ﺑﯾن اﻟﺷﺧص‬

• Interpersonal : Between two persons.

‫ ﺑﯾن ﺷﺧﺻﯾن‬:‫ﺷﺧﺻﻲ‬

• Organizational: one person to the organization like a college or university announcement.

( ‫ ﺷﺧص ﯾﺗﺣدث ﻟﻣﻧظوﻣﺔ ) ﻛﺈﻋﻼﻣﺎت وﻣواﺿﯾﻊ اﻟﺟﺎﻣﻌﺎت‬:‫ﺗﻧظﯾﻣﻲ‬
• Mass: Mediated system between sender and large number of unseen receiver
‫ وﺳﯾط ﺑﯾن اﻟﻣرﺳل وﻋدد ﻛﺑﯾر ﻣن اﻟﻣﺳﺗﻘﺑﻠﯾن ﻏﯾر اﻟﻣرﺋﯾﯾن‬:‫وﺳﯾط‬

• Public: Person speaking to public in general.

‫ ﺷﺧص ﯾﺗﺣدث ﻟﻠﺟﻣﮭور ﺑﺷﻛل ﻋﺎم‬:‫ﻋﺎم‬
‫ﻧﺷﺎط ﻓﺻﻠﻲ‬
‫ﻧﺷﺎط ﻓﺻﻠﻲ‬
‫ﻧﺷﺎط ﻓﺻﻠﻲ‬
 ‫ﻛن ال ‪: C’s 6‬‬
‫واﺿﺢ‬
‫ﻣﺧﺗﺻر‬
‫ﻣﮭذب‬
‫ﺑَﻧﱠﺎء‬
‫ﺻﺣﯾﺢ‬
‫ﻣﺗﻛﺎﻣل‬
‫ﻻ اﻟﮫ اﻻ ﷲ وﺣده ﻻ ﺷرﯾك ﻟﮫ ‪ ،‬ﻟﮫ اﻟﻣﻠك وﻟﮫ اﻟﺣﻣد ﯾﺣﯾﻲ وﯾﻣﯾت وھو ﻋﻠﻰ‬
‫ﻛل ﺷﻲء ﻗدﯾر💕‬
‫ﺳﺑﺣﺎن ﷲ وﺑﺣﻣده ‪ ،‬ﻋدد ﺧﻠﻘﮫ ورﺿﺎ ﻧﻔﺳﮫ وزﻧﺔ ﻋرﺷﮫ وﻣداد ﻛﻠﻣﺎﺗﮫ 💕‬
‫اﻟﻠﮭم ﺻلّ وﺳﻠم وﺑﺎرك ﻋﻠﻰ ﺳﯾدﻧﺎ ﻣﺣﻣد 💕‬
 ‫ﻻ اﻟﮫ اﻻ ﷲ وﺣده ﻻ ﺷرﯾك ﻟﮫ ‪ ،‬ﻟﮫ اﻟﻣﻠك وﻟﮫ‬
‫اﻟﺣﻣد ﯾﺣﯾﻲ وﯾﻣﯾت وھو ﻋﻠﻰ ﻛل ﺷﻲء ﻗدﯾر 💕‬
‫ﺳﺑﺣﺎن ﷲ وﺑﺣﻣده ‪ ،‬ﻋدد ﺧﻠﻘﮫ ورﺿﺎ ﻧﻔﺳﮫ وزﻧﺔ‬
‫ﻋرﺷﮫ وﻣداد ﻛﻠﻣﺎﺗﮫ 💕‬
‫اﻟﻠﮭم ﺻلّ وﺳﻠم وﺑﺎرك ﻋﻠﻰ ﺳﯾدﻧﺎ ﻣﺣﻣد 💕‬

‫‪Week 3‬‬

‫‪Describing‬‬
‫‪Communication‬‬

‫‪Self-Development Department‬‬ ‫‪LSKL & COMSKL Team‬‬

 ‫أھداف اﻟدرس‬
Learning Outcomes: by
the end of the lesson
you will be able to…
• Demonstrate the ability to use communication
to achieve specific goals in everyday contexts.

• Identify key functions of communication (e.g.

informing, entertaining, persuading).

• Differentiate between verbal and nonverbal

communication.

• Interpret a range of non-verbal communication.

2 Self Development Department 2/1/2021

 ‫اﻟﺗواﺻل ﻛﻣﻌﺎﻣﻠﺔ‬
Communication as Transaction
Communication is a transactional process ‫اﻟﺗواﺻل ھﻲ ﻋﻣﻠﯾﮫ ﺗﻌﺎﻣﻠﯾﺔ‬
‫اﻟﻣﻘﺻود ﺑﺗﻌﺎﻣﻠﯾﺔ اي اﻧﮫ ﻓﯾﮭﺎ ارﺳﺎل‬
Sender (source) ___ Message___ Receiver ‫واﺳﺗﻘﺑﺎل ﻟﻠﻣﻌﻠوﻣﺎت‬
(‫اﻟﻣرﺳل )اﻟﻣﺻدر‬ ‫رﺳﺎﻟﺔ‬ ‫اﻟﻣﺳﺗﻘﺑل‬

Encoding: creating a message

Decoding: interpreting meaning
Misunderstanding might occur
‫ إﻧﺷﺎء رﺳﺎﻟﺔ‬:‫اﻟﺗﺷﻔﯾر‬
‫ﻓﮭم اﻟﻣﻌﻧﻰ‬:‫ﻓك اﻟﺷﻔرة‬

* ‫*ﻋدم اﻟﻔﮭم ﻗد ﯾﺣدث‬

3
‫ﻣﻌﻠوﻣﺎت‪/‬ﻣدﺧﻼت‬ ‫اﻟرﺳﺎﻟﺔ‬ ‫ﺳﻠوك ‪ /‬ﻣﺧرﺟﺎت‬

‫اﻟﻘﻧﺎة‪:‬‬
‫ﺗﺣدث‬
‫ﻛﺗﺎﺑﮫ‬
‫اﻟذي أﻋﻧﯾﮫ‬ ‫رﺳوﻣﺎت‬ ‫اﻟذي اﻓﮭﻣﮫ‬
‫ﻓﯾدﯾو ‪ ،،،‬اﻟﺦ‬

‫ﺗﺷﻔﯾر‬ ‫ﻓك اﻟﺷﻔرة‬

‫اﻟﻣرﺳل‬ ‫اﻟﻣﺳﺗﻘﺑل‬

‫ﻋﻠﻰ اﻻﻗل ﺑﻌض اﻟرﻣوز ﻣﺷﺗرﻛﮫ‬

‫‪Self Development Department 4‬‬ ‫‪2/1/2021‬‬

 ‫اﻟﺗﺷﻔﯾر ‪ ،‬ﺿد ‪ ،‬ﻓك اﻟﺷﻔره‬

‫ﻧﻣوذج اﺗﺻﺎل‬

‫اﻟﺗﺷﻔﯾر‬ ‫ﻓك اﻟﺷﻔرة‬

‫اﻟﻣرﺳل‬ ‫اﻟﻘﻧﺎة‬ ‫اﻟﻣﺳﺗﻘﺑل‬

‫ھو ﺗﺣوﯾل اﻟرﺳﺎﻟﺔ اﻟﻰ رﻣوز واﺧﺗﺻﺎرات ﻣﻔﮭوﻣﮫ‬ ‫اﻟﺗﺷﻔﯾر‪:‬‬

‫اﻟﺷﻔرة‪:‬ﺗرﺟﻣﺔ‬ ‫ﻓك‬

‫‪Self Development Department 5‬‬ ‫‪2/1/2021‬‬

 ‫اﻟﺿوﺿﺎء‬

‫ﻣﺳﻣوع‪ :‬أي ازﻋﺎج داﺧﻠﻲ او ﺧﺎرﺟﻲ‬

‫ﻧﻔﺳﯾﺎ‪ :‬إﺿﺎﻋﺔ اﻟرﺳﺎﻟﮫ ﺑﺳﺑب اﻟﺣﻛم اﻟﺳرﯾﻊ‬

‫ﻓﺳﯾوﻟوﺟﻲ‪ :‬أﻟم اﻟﺟﺳد ﯾؤﺛر ﻋﻠﻰ اﻟﻔﮭم‬

‫‪Self Development Department 6‬‬ ‫‪2/1/2021‬‬

 ‫اﻟﺣزن‬ ‫اﻟﻐﺿب‬

‫ﺗﻛﺑر‬ ‫اﻻﺷﻣﺋزاز‬

‫اﻟدھﺷﮫ‬ ‫اﻟﺧوف‬

‫اﻟﮭدف ﻣن ھذا اﻟﺳﻼﯾد اﯾﺿﺎح اﺧﺗﻼف ﺗﻌﺎﺑﯾر اﻟوﺟﮫ)‪ (Facial expression‬ﺑﻧﺎءًا ﻋﻠﻰ‬
‫اﻟﺣﺎﻟﮫ اﻟﻧﻔﺳﯾﮫ او اﻟﻣﺷﺎﻋر‬

‫‪Self Development Department 7‬‬ ‫‪2/1/2021‬‬

 ‫ﻧﺷﺎط‪ :‬وظﯾﻔﮫ اﻟﺗواﺻل‬

‫ﻣﺎ وظﺎﺋف اﻟﺗواﺻل اﻟﺗﻲ ﺗﺗذﻛرھﺎ ﻣن اﻟدرس اﻟﺳﺎﺑق ؟‬

‫أھم ﺛﻼﺛﮫ‪:‬‬
‫‪-١‬ﻟﻺﻋﻼم او اﻹﺧﺑﺎر‬
‫‪-٢‬ﻟﻠﻣﺗﻌﮫ‬
‫‪-٣‬ﻟﻺﻗﻧﺎع‬

‫اﻛﺗب وظﯾﻔﮫ ﻛل ﻣن أﻓﻌﺎل اﻟﺗواﺻل ادﻧﺎه‪:‬‬

‫‪-١‬طﻠب رد ﻣﻌﯾن ﻣن اﻟﻣﻌﻠم‬

‫‪-٢‬ﺟﻌل أﻋﺿﺎء اﻟﻔرﯾق ﯾﻌﻣﻠون ﯾﺟﮭد اﻛﺑر‬
‫‪-٣‬إﯾﻘﺎف طﻔل ﻗرﯾﺑك ﻋن اﻟﺑﻛﺎء‬

‫ﻣﺎھﻲ اﻟرﺳﺎﻟﮫ ﻓﻲ ﻛلٍ ﻣن اﻷﻣﺛﻠﺔ؟‬

‫‪Self Development Department 8‬‬ ‫‪2/1/2021‬‬

 ‫اﻟﺗواﺻل ﻏﯾر اﻟﻠﻔظﻲ‬

‫ﻣﺎ ھﻲ اﻻﻧواع اﻟﻣﺧﺗﻠﻔﮫ ﻣن اﻟﺗواﺻل ﻏﯾر اﻟﻠﻔظﻲ اﻟﺗﻲ ﺷﺎھدﺗﮭﺎ ﻓﻲ اﻟﻔﯾدﯾو ؟‬

‫اﻧظر اﻟﻰ اﻟﻘﺎﺋﻣﮫ‪ ،‬ﻛم واﺣده ذُﻛِرت؟‬
‫‪-١‬اﯾﻣﺎءات‬
‫‪-٢‬ﺗﻌﺎﺑﯾر اﻟوﺟﮫ‬
‫‪-٣‬ﺗواﺻل اﻟﻌﯾن‬
‫‪-٤‬اﻟﻣظﮭر اﻟﺧﺎرﺟﻲ‬
‫‪-٥‬اﻟﻠﻣس‬
‫‪-٦‬اﻟدﯾﻧﺎﻣﯾﻛﺎ اﻟﻠﻔظﯾﮫ‬

‫ﯾﻣﻛﻧك اﺳﺗﺧدام اﻟﺗواﺻل اﻟﻐﯾر ﻟﻔظﻲ ﻟـ‪:‬‬

‫‪-١‬ﺗﺣدﯾد او ﺗرﻛﯾز‪/‬ﺗﺷدﯾد‬
‫‪-٢‬ﻣوازﻧﮫ وﺗﯾره او ﺗدﻓق اﻟﺗواﺻل )اي ﻋﻣﻠﯾﮫ ﺳﯾر‬
‫اﻟﺗواﺻل(‬
‫‪-٣‬اﻋﺎده ﻣﺣﺗوى رﺳﺎﻟﮫ ﺻوﺗﯾﮫ‬
‫‪-٤‬اﯾﺟﺎد ﺑدﯾل ﻟﻠرﺳﺎﺋل اﻟﺻوﺗﯾﮫ‬
‫‪Self Development Department 9‬‬ ‫‪2/1/2021‬‬
 ‫ﻧﺷﺎط‪ :‬ﺣدد اﻟﺗواﺻل اﻟﻐﯾر ﻟﻔظﻲ‬

‫ﺗﺣدﯾد‪/‬ﺗﺷدﯾد‬
‫اي ﻧوع ﻣن‬ ‫اﻻﯾﻣﺎءات)ﺗﺗﺿﻣن‬
‫ﺗﻌﺎﺑﯾر اﻟوﺟﮫ(‬
‫اﻧواع اﻟﺗواﺻل‬ ‫اﻟﺗواﺻل ﺑﺎﻟﻌﯾن‬ ‫ﻣوازﻧﮫ وﺗﯾره او ﺗدﻓق‬
‫ﻏﯾر اﻟﻠﻔظﻲ‬ ‫اﻻﺗﺻﺎل‬

‫ﻣﺗﻌدد اﻟﺟواﻧب‬ ‫اﻟﻣظﮭر اﻟﺧﺎرﺟﻲ‬ ‫اﻋﺎده ﻣﺣﺗوى‬

‫اﻟرﺳﺎﻟﮫ اﻟﻠﻔظﯾﮫ‬
‫واﻻﺳﺗﻌﻣﺎﻻت؟‬ ‫ﺑﺎﻟﻠﻣس‬ ‫ﺑدﯾل ﻟﻠرﺳﺎﻟﮫ اﻟﻠﻔظﯾﮫ‬
‫وﻟﻣﺎذا؟‬
‫ﻣﺳﺗوﯾﺎت ﻣﺗﻔﺎوﺗﮫ ﻣن اﻟﺻوت‬
‫اﻟدﯾﻧﺎﻣﯾﻛﺎ اﻟﻠﻔظﯾﮫ‬ ‫ﻓﻲ اﺟزاء ﻣﺧﺗﻠﻔﮫ ﻣن اﻻداء‬
‫اﻟﻣوﺳﯾﻘﻲ‬

‫‪Self Development Department 10‬‬ ‫‪2/1/2021‬‬

 ‫ﻧﺷﺎط‪ :‬اﯾﻣﺎءات‬

‫اﻻﯾﻣﺎءات ﻗد ﺗﺣﻣل اﻧواع ﻣﺧﺗﻠﻔﮫ ﻣن اﻟﻣﻌﺎﻧﻲ‪:‬‬

‫‪-١‬اﻟﺷﻛل ‪-٢‬اﻟﺣﺟم ‪-٣‬اﻟﺣرﻛﮫ ‪-٤‬وﺻف ﻟﻠﻔﻌل‬
‫‪-٥‬اﻟﺳرﻋﮫ ‪-٦‬اﻻﺗﺟﺎه ‪-٧‬اﻟﻣوﻗف اﻟﻧﺳﺑﻲ‬

‫ﻣﺟﺎزﯾﺎً‪:‬‬
‫•اﻟﻧظر اﻟﻰ ﺳﺎﻋﺗك ﻋﻧدﻣﺎ ﯾﺳﺄﻟك اﺣدھم ﻋن اﻟﺗﺎرﯾﺦ‬
‫اﻟﺗﺣﻛم ﻓﻲ اﯾﻘﺎع اﻻﺗﺻﺎل‪:‬‬
‫اﺟراء اﻟﺗدﻓق ﺑﯾدﯾك؛ اﻟﻠﻣس ﻟﺗﺑﺎدل اﻻدوار‬
‫ﻣﺎ اﻟﻧوع اﻟذي ﯾﺳﺗﺧدﻣﮫ اﻟﻼﻋﺑون ﺧﻼل ﻟﻌﺑﮫ اﻟﺣزورات؟‬
‫ﺑﺣﺛت ﻋن ھذي اﻟﻠﻌﺑﮫ ‪ ،‬ھﻲ ﻟﻌﺑﮫ اﻟﺗﻣﺛﯾل اﻓﻼم)ﺑدون ﻛﻼم( )‪:‬‬

‫‪Self Development Department 11‬‬ ‫‪2/1/2021‬‬

 ‫اﻧظر اﻟﻰ اﻟﺻور ادﻧﺎه‪ ،‬ﻣﺎ‬
‫اﻟﻣﺷﺎﻋر اﻟﺗﻲ ﺗﺗوﻗﻊ ان‬
‫ﺗرﺗﺑط ﻓﻲ ھذه اﻟﺻور؟‬

‫ﻏﯾر ﻣﮭﺗم‬ ‫ﻣﻐﺗر ﺑذاﺗﮫ‬ ‫ﺧﺟول‬ ‫ﻣﺗﻔﺎﺟﺊ‬

‫ﯾﺷرح‬ ‫ﻏﯾر ﺻﺑور‬ ‫اﻟوﻋﻲ اﻟذاﺗﻲ‬ ‫ﺗﮭﯾﻣن‬
‫ﻣﺳﺗﻘﯾل‬ ‫ﯾﺷرح‬ ‫ﺧﺟل‬ ‫ﻣﺷﺑوه‬
‫ﻣﺷﻛوك ﻓﯾﮫ‬ ‫ﻏﯾر رﺳﻣﻲ‬ ‫ﻣﺗواﺿﻊ‬ ‫ﻣﺗردد‬
‫ﯾﺗﺳﺎءل )اﺳﺗﺟواب(‬ ‫‪Self‬‬
‫ﻏﺎﺿب‬ ‫‪Development‬‬ ‫ﺣزﯾن‬ ‫‪Department‬‬
‫ﻣﻧﻌزل‬ ‫‪12‬‬ ‫‪2/1/2021‬‬
 ‫ﻧﺷﺎط‪ :‬اﻟﻣوﻗف واﻟﻣﺷﯾﮫ‬

‫اﺳﺗﺧدام ﻓﻘط وﺿﻌﯾﮫ‬

‫اﻟﺟﺳد)اﻟوﻗوف(‪ ،‬ﺗواﺻل‬
‫ﻣﻊ ﺷرﯾﻛك ﺑﻣﺎ ﯾﻠﻲ‪:‬‬
‫‪-١‬اﻧﺎ ﻣﺳﺗﻌد ﻟﺳﻣﺎﻋك‬
‫‪-٢‬اﻧﺎ ﻟﺳت ﺳﻌﯾد ﺑﻣﺎ ﺳﺗﻘوﻟﮫ‬
‫‪-٣‬ارﯾد ان اﺻﺑﺢ ﺻدﯾﻘك‬

‫ﺑﺎﺳﺗﺧدام ﻓﻘط ﻛﯾﻔﯾﮫ‬

‫ﻣﺷﯾك‪ ،‬ﺗواﺻل ﻣﻊ‬
‫ﺷرﯾﻛك ﺑﻣﺎ ﯾﻠﻲ‪:‬‬
‫‪-١‬اﺑﺗﻌد ﻋن طرﯾﻘﻲ!‬
‫‪-٢‬اﻧﺎ ﻓﻲ ﻋﺟﻠﮫ!‬

‫‪Self Development Department 13‬‬ ‫‪2/1/2021‬‬

 ‫ﻧﺻﺎﺋﺢ‬

‫‪-‬اﻟﺗواﺻل ﺑﺎﻟﻌﯾن ‪ :‬ﻟﯾس ﺷدﯾد ﺟدا‬

‫‪-‬ﺑﺎﻟﻠﻣس‪ :‬ﻓﻘط اذا ﻛﺎن ﻣﻧﺎﺳﺑﺎ‪ ،‬ﻟﯾس ﻛﺛﯾرا‬
‫‪-‬اﻻﯾﻣﺎءات‪ :‬ﺛق ﺑﻣﺎ ﯾﻌﻧﯾﮫ ﻟﻣﺳﺗﻣﻌﯾﻧك‬
‫‪-‬ﺗﻌﺑﯾرات اﻟوﺟﮫ‪ :‬ﺗﺗﻔق ﻣﻊ اﻟرﺳﺎﻟﮫ واﻟﺣﺎﻟﮫ اﻟﻧﻔﺳﯾﮫ؛ﻻ ﺗﻛن راﻋﻲ‬
‫‪-‬اﻟﻘرب‪ :‬ﻟﯾس ﻗرﯾﺑﺎ ﺟدا وﻻ ﺑﻌﯾدا ﺟدا‬
‫‪-‬اﻻﺗﺟﺎه‪ :‬ﻻ ﺗﺻﻣت اﻟﻧﺎس‬
‫‪-‬اﻟوﻗﻔﮫ‪ :‬اﻟﺛﻘﮫ‪،‬اﻟراﺣﮫ‪ ،‬ﺗﺣت اﻟﺳﯾطره‪ ،‬ﻻ ﻟﻼﺳﺗﺑداد‬
‫‪-‬اﻟﻣﺷﯾﮫ‪ :‬ﺑﺛﻘﮫ‪ ،‬ھﺎدف‬
‫‪-‬ﻣﺳﺗوى اﻟﺻوت‪ :‬ﯾﺗواﻓق ﻣﻊ اﻟرﺳﺎﻟﮫ‬

‫*ﻻ ﺳﻠوﻛﯾﺎت ﻣﻠﮭﯾﮫ اﺧرى*‬

‫‪Self Development Department 14‬‬ ‫‪2/1/2021‬‬

 ‫ﻻ اﻟﮫ اﻻ ﷲ وﺣده ﻻ ﺷرﯾك ﻟﮫ ‪ ،‬ﻟﮫ اﻟﻣﻠك وﻟﮫ‬
‫اﻟﺣﻣد ﯾﺣﯾﻲ وﯾﻣﯾت وھو ﻋﻠﻰ ﻛل ﺷﻲء ﻗدﯾر💕‬
‫ﺳﺑﺣﺎن ﷲ وﺑﺣﻣده ‪ ،‬ﻋدد ﺧﻠﻘﮫ ورﺿﺎ ﻧﻔﺳﮫ وزﻧﺔ‬
‫ﻋرﺷﮫ وﻣداد ﻛﻠﻣﺎﺗﮫ 💕‬
‫اﻟﻠﮭم ﺻلّ وﺳﻠم وﺑﺎرك ﻋﻠﻰ ﺳﯾدﻧﺎ ﻣﺣﻣد 💕‬

‫‪15‬‬ ‫‪Self Development Department‬‬ ‫‪2/1/2021‬‬

 ‫ﻻ اﻟﮫ اﻻ ﷲ وﺣده ﻻ ﺷرﯾك ﻟﮫ ‪ ،‬ﻟﮫ اﻟﻣﻠك وﻟﮫ اﻟﺣﻣد‬
‫ﯾﺣﯾﻲ وﯾﻣﯾت وھو ﻋﻠﻰ ﻛل ﺷﻲء ﻗدﯾر💕‬
‫ﺳﺑﺣﺎن ﷲ وﺑﺣﻣده ‪ ،‬ﻋدد ﺧﻠﻘﮫ ورﺿﺎ ﻧﻔﺳﮫ وزﻧﺔ‬
‫ﻋرﺷﮫ وﻣداد ﻛﻠﻣﺎﺗﮫ 💕‬
‫اﻟﻠﮭم ﺻلّ وﺳﻠم وﺑﺎرك ﻋﻠﻰ ﺳﯾدﻧﺎ ﻣﺣﻣد 💕‬
‫‪Communication‬‬
‫‪Skills‬‬
‫‪LRSK 142‬‬

‫‪Channels of‬‬
‫‪Communications‬‬
‫ﻗﻧوات اﻹﺗﺻﺎل‬
 Learning Objectives
‫أھداف اﻟدرس‬
• By the end of the lesson you will be able
to…
• Identify channels of communication.

• Use an appropriate communication.

channels for a situation

• Identify risks associated with print ,

broadcast, and social media.

2 LSKL & COMSKL Team

‫ﻗﻧوات اﻹﺗﺻﺎل‬

‫اﻟﺗواﺻل اﻟﻠﻔظﻲ‪ :‬وﺟﮭﺎً ﻟوﺟﮫ‪ ،‬ﻣﻧﺎﻗﺷﺔ‪،‬‬

‫ﻣﺣﺎدﺛﺔ ھﺎﺗﻔﯾﺔ ‪ ،‬ﻋروض رﺳﻣﯾﺔ‪ ،‬ﺧطﺑﺔ‬
‫اﻟﺗواﺻل اﻟﻛﺗﺎﺑﻲ‪ :‬ﻣذﻛرات‪ ،‬رﺳﺎﺋل‪ ،‬اﻟﺗﻘﺎرﯾر‪،‬‬
‫ﻣطﺑوﻋﺎت اﻟﻛﻣﺑﯾوﺗر ‪ ،‬ووﺛﺎﺋق ﻣﻛﺗوﺑﺔ اﺧرى‪.‬‬
‫ﻟﻠوﺳﺎﺋل اﻻﻟﻛﺗروﻧﯾﮫ‪ :‬اﻻﯾﻣﯾل‪ ،‬اﻟﻔﺎﻛس‪ ،‬ﻣؤﺗﻣرات‬
‫ﻋن ﺑﻌد‪ ،‬اﻟﻔﯾدﯾوھﺎت ﻋن ﺑﻌد‬
‫ارﺟﻊ ﻷوراق اﻟﺗﻠﺧﯾص اﻟﻣرﻓﻘﺔ‬
‫ﻣﻊ اﻟﺳﻼﯾدات اﻟﻣﺗرﺟﻣﺔ‬
 ‫اﻟﺑث اﻹﻋﻼﻣﻲ‬
‫اﻟﮭﺎﺗف‬ ‫رﺳﺎﻟﺔ وظﯾﻔﯾﺔ‬
‫اﻻﺟﺗﻣﺎﻋﺎت‬ ‫ﻟﻔظﻲ‬ ‫ﻣﻛﺗوب‬ ‫ﺑرﯾد اﻟﻛﺗروﻧﻲ‬

‫إﻋﻼﻧﺎت‬
‫اﻟﻌروض‬
‫ﻧﺷرة‪/‬ﻛﺗﯾب‬
‫ﻣؤﺗﻣر‬
‫ﺑﯾﺎن ﺻﺣﻔﻲ‬
‫ارﺟﻊ ﻷوراق اﻟﺗﻠﺧﯾص اﻟﻣرﻓﻘﺔ‬
‫ﻣﻊ اﻟﺳﻼﯾدات اﻟﻣﺗرﺟﻣﺔ‬
 ‫ﻧﺷﺎط ﻓﺻﻠﻲ‬
Activity 1

https://www.youtube.com/watch?v=XZb6eHdi_os
Watch the video: Note the maximum information on
channels of communications and provide the following
details : ‫ ﻻﺣظ أﻗﺻﻰ ﻗدر ﻣن اﻟﻣﻌﻠوﻣﺎت ﻋن ﻗﻧوات‬:‫ﺷﺎھد اﻟﻔﯾدﯾو‬
:‫اﻻﺗﺻﺎل وﻗدم اﻟﺗﻔﺎﺻﯾل اﻟﺗﺎﻟﯾﺔ‬
Definition of communication channels.
‫ﺗﻌرﯾف ﻗﻧوات اﻻﺗﺻﺎل‬
The importance of communication channels.
‫ﻓﺎﺋدة ﻗﻧوات اﻹﺗﺻﺎل‬
Types of communication channels.
‫أﻧواع ﻗﻧوات اﻹﺗﺻﺎل‬
What affects the effectiveness of communications
channels? ‫ﻣﺎ اﻟذي ﯾؤﺛر ﻋﻠﻰ ﻓﻌﺎﻟﯾﺔ ﻗﻧوات اﻹﺗﺻﺎل؟‬
 ‫ﻧﺷﺎط ﻓﺻﻠﻲ‬
Activity 2

Think of the ways you have been communicating before coming to your
class/earlier today.
 ‫ ﻓﻲ وﻗت ﺳﺎﺑق اﻟﯾوم‬/ ‫ﻓﻛر ﻓﻲ اﻟطرق اﻟﺗﻲ ﻛﻧت ﺗﺗواﺻل ﺑﮭﺎ ﻗﺑل اﻟﻘدوم إﻟﻰ ﺻﻔك‬
What medium/channel (sender) did you use to convey your message(s) to
the receiver?
‫ اﻟﻘﻧﺎة )اﻟﻣرﺳل( اﻟذي اﺳﺗﺧدﻣﺗﮫ ﻟﻧﻘل رﺳﺎﻟﺗك )رﺳﺎﺋﻠك( إﻟﻰ اﻟﻣﺗﻠﻘﻲ؟‬/ ‫ﻣﺎ اﻟوﺳﯾط‬
Was the choice of your medium of communication deliberate (on
purpose)?
‫ھل ﻛﺎن اﺧﺗﯾﺎر وﺳﯾﻠﺔ اﻻﺗﺻﺎل اﻟﺧﺎﺻﺔ ﺑك ﻣﺗﻌﻣدًا )ﻋن ﻗﺻد(؟‬
Was it appropriate to the receiver (formal or informal) ?
‫ھل ﻛﺎﻧت ﻣﻧﺎﺳﺑﺔ ﻟﻠﻣﺗﻠﻘﻲ )رﺳﻣﻲ أم ﻏﯾر رﺳﻣﻲ(؟‬
Why did you prefer to use a particular medium to another one?
‫ﻟﻣﺎذا ﺗﻔﺿل اﺳﺗﺧدام وﺳﯾط ﻣﻌﯾن إﻟﻰ وﺳﯾط آﺧر؟‬
What do we mean by medium in the context of communication?
‫ﻣﺎذا ﻧﻌﻧﻲ ﺑﺎﻟوﺳﯾﻠﺔ ﻓﻲ ﺳﯾﺎق اﻻﺗﺻﺎل؟‬
 ‫ﻛﯾف ﯾﻣﻛﻧﻧﺎ ﺗﻌرﯾف ﻗﻧوات اﻹﺗﺻﺎل‬
How can we define communication channels?

• In communication process, a medium is a channel or

system of communication—the means by which
information (the message) is transmitted between a
speaker or writer (the sender) and an audience (the
receiver). - ‫ اﻟوﺳﯾط ھو ﻗﻧﺎة أو ﻧظﺎم اﺗﺻﺎل‬، ‫ﻓﻲ ﻋﻣﻠﯾﺔ اﻻﺗﺻﺎل‬
(Source: Plural media)
(‫اﻟوﺳﯾﻠﺔ اﻟﺗﻲ ﯾﺗم ﻣن ﺧﻼﻟﮭﺎ ﻧﻘل اﻟﻣﻌﻠوﻣﺎت )اﻟرﺳﺎﻟﺔ‬
(‫ﺑﯾن اﻟﻣﺗﺣدث أو اﻟﻛﺎﺗب )اﻟﻣرﺳل( واﻟﺟﻣﮭور )اﻟﻣﺗﻠﻘﻲ‬
In other words :
• A channel of communication is a medium through which
a message is transmitted to its intended audience, such as
print media or broadcast (electronic) media.
(Source: http://www.businessdictionary.com/definition/communication-
channel.html) ‫أﺧرى‬ ‫ﺑﻛﻠﻣﺎت‬
‫ ﻣﺛل‬، ‫ﻗﻧﺎة اﻻﺗﺻﺎل ھﻲ وﺳﯾﻠﺔ ﯾﺗم ﻣن ﺧﻼﻟﮭﺎ ﻧﻘل رﺳﺎﻟﺔ إﻟﻰ ﺟﻣﮭورھﺎ اﻟﻣﻘﺻود‬
.(‫اﻟوﺳﺎﺋط اﻟﻣطﺑوﻋﺔ أو اﻟوﺳﺎﺋط اﻹذاﻋﯾﺔ )اﻹﻟﻛﺗروﻧﯾﺔ‬
 ‫ﻧﺷﺎط ﻓﺻﻠﻲ‬
Activity 3

• Individually, within your groups list all communication

channels you can think of in general (used in the
university, personal life and or in any other environment).
‫ ﺿﻊ ﻗﺎﺋﻣﺔ ﺑﺟﻣﯾﻊ ﻗﻧوات اﻻﺗﺻﺎل اﻟﺗﻲ ﯾﻣﻛﻧك اﻟﺗﻔﻛﯾر ﻓﯾﮭﺎ‬، ‫ ﺿﻣن ﻣﺟﻣوﻋﺎﺗك‬، ‫ﺑﺷﻛل ﻓردي‬
.(‫ أو ﻓﻲ أي ﺑﯾﺋﺔ أﺧرى‬/ ‫ﺑﺷﻛل ﻋﺎم )اﻟﻣﺳﺗﺧدﻣﺔ ﻓﻲ اﻟﺟﺎﻣﻌﺔ واﻟﺣﯾﺎة اﻟﺷﺧﺻﯾﺔ و‬
• Compare your answers to the ones of your peers within
your group
‫ﻗﺎرن إﺟﺎﺑﺎﺗك ﺑﺈﺟﺎﺑﺎت أﻗراﻧك داﺧل ﻣﺟﻣوﻋﺗك‬

• Share your answers with your peers (whole class)

(‫ﺷﺎرك إﺟﺎﺑﺎﺗك ﻣﻊ زﻣﻼﺋك )اﻟﻔﺻل ﺑﺄﻛﻣﻠﮫ‬
 Look at this figure: What does it suggest ?
‫ ﻣﺎذا ﯾﻘﺗرح؟‬:‫اﻧظر إﻟﻰ ھذا اﻟﺷﻛل‬

Figure 8.10 : Source: http://open.lib.umn.edu/organizationalbehavior/chapter/8-4-different-types-of-communication-

and-channels:
‫ﻗﻧﺎة اﻟﻣﻌﻠوﻣﺎت‬ ‫ﺛراء اﻟﻣﻌﻠوﻣﺎت‬
Information Channel(‫)طرﯾﻘﺔ اﺧذ اﻟﻣﻌﻠوﻣﮫ‬ Information Richness (‫)ﻣﺳﺗوى اﻹﺳﺗﻔﺎدة‬
Face-to-face conversation High ‫ﻋﺎﻟﻲ‬ ‫ﻣﺣﺎدﺛﺎت وﺟﮭﺎً ﻟوﺟﮫ‬

Videoconferencing High ‫ﻋﺎﻟﻲ‬ ‫ﺑواﺳطﮫ اﻟﻔﯾدﯾو ﻋن ﺑﻌد‬

Telephone conversation High ‫ﻋﺎﻟﻲ‬ ‫ﻣﺣﺎدﺛﺔ ھﺎﺗﻔﯾﺔ‬

E-mails Medium ‫ﻣﺗوﺳط‬ ‫اﻹﯾﻣﯾل‬
Handheld devices Medium ‫ﻣﺗوﺳط‬ ‫اﻷﺟﮭزة اﻟﻣﺣﻣوﻟﺔ‬
Blogs Medium ‫ﻣﺗوﺳط‬ ‫اﻟﻣدوﻧﺎت‬
Written letters and memos Medium ‫ﻣﺗوﺳط‬ ‫ﻣذﻛرات ورﺳﺎﺋل ﻣﻛﺗوﺑﺔ‬
Formal written documents Low ‫ﻣﻧﺧﻔض‬ ‫اﻟوﺛﺎﺋق اﻟرﺳﻣﯾﺔ‬
Spreadsheets Low ‫ﻣﻧﺧﻔض‬ ‫ﺟداول اﻟﺑﯾﺎﻧﺎت‬
 ‫ﻧﺷﺎط ﻓﺻﻠﻲ‬
Activity 4

• What type of communication channels we use more

nowadays? ‫ﻣﺎ ﻧوع ﻗﻧوات اﻻﺗﺻﺎل اﻟﺗﻲ ﻧﺳﺗﺧدﻣﮭﺎ أﻛﺛر ﻓﻲ اﻟوﻗت اﻟﺣﺎﺿر؟‬

• Do we depend more on social media like Facebook,

WhatsApp , Tweeter, and snap chat?
‫ ﺳﻧﺎب ﺷﺎت؟‬،‫ ﺗوﯾﺗر‬،‫ واﺗس اب‬،‫ھل ﻧﻌﺗﻣد أﻛﺛر ﻋﻠﻰ وﺳﺎﺋل اﻟﺗواﺻل اﻻﺟﺗﻣﺎﻋﻲ ﻣﺛل ﻓﯾﺳﺑوك‬

• Are they always appropriate ( audience and context)?

‫ھل ھم داﺋﻣًﺎ ﻣﻧﺎﺳﺑون )اﻟﺟﻣﮭور واﻟﺳﯾﺎق(؟‬
 ‫ﻧﺷﺎط ﻓﺻﻠﻲ‬
Activity 5

• Discuss and list your views on risks associated with

social, print and broadcast media?
‫ﻧﺎﻗش وﺳرد وﺟﮭﺎت ﻧظرك ﺣول اﻟﻣﺧﺎطر اﻟﻣرﺗﺑطﺔ‬
‫واﻟﻣذاﻋﺔ؟‬
• Use one of concrete examples ‫واﻟﻣطﺑوﻋﺔ‬
twitter- ‫ﺑوﺳﺎﺋل اﻹﻋﻼم اﻻﺟﺗﻣﺎﻋﯾﺔ‬
Facebook-
printed material to illustrate dangers of communication
channels. ‫• اﺳﺗﺧدم أﺣد اﻷﻣﺛﻠﺔ اﻟﻣﻠﻣوﺳﺔ ﻟﻠﻣواد اﻟﻣطﺑوﻋﺔ ﻋﻠﻰ‬
‫ ﻟﺗوﺿﯾﺢ ﻣﺧﺎطر ﻗﻧوات‬Twitter- Facebook
.‫اﻻﺗﺻﺎل‬
• How can we avoid risks associated with the above
mediums of communication?
‫• ﻛﯾف ﯾﻣﻛﻧﻧﺎ ﺗﺟﻧب اﻟﻣﺧﺎطر اﻟﻣرﺗﺑطﺔ ﺑوﺳﺎﺋل اﻻﺗﺻﺎل‬
‫اﻟﻣذﻛورة أﻋﻼه؟‬
 ‫وﺳﺎﺋل اﻟﺗواﺻل اﻻﺟﺗﻣﺎﻋﻲ ھﻲ ﻣﺟﻣوﻋﺔ ﻣن ﻗﻧوات‬
‫اﻻﺗﺻﺎل ﻋﺑر اﻻﻧﺗرﻧت اﻟﻣﺧﺻﺻﺔ ﻟﻣﺷﺎرﻛﺔ اﻟﻣﺣﺗوى‬
‫ﻓﻲ اﻟﻣﺟﺗﻣﻊ وادﺧﺎل اﻟﺗﻌﺎون واﻟﺗﻔﺎﻋل‬

‫‪14‬‬
 ‫اﻹﯾﺟﺎﺑﯾﺎت واﻟﺳﻠﺑﯾﺎت‬
‫ﻟﻣواﻗﻊ اﻟﺗواﺻل اﻹﺟﺗﻣﺎﻋﻲ ﻟﻠطﻼب‬

‫اﻹﯾﺟﺎﺑﯾﺎت‬ ‫اﻟﺳﻠﺑﯾﺎت‬

‫اﻟﻣﺷوﺷﺎت‬
‫ﻣﺣو اﻷﻣﯾﺔ اﻟﺗﻛﻧوﻟوﺟﯾﺔ‬

‫ﺟﻣﻊ اﻟﻧﺎس ﻣﻌﺎً‬ ‫ﻣﺷﺎﻛل ﺻﺣﯾﺔ‬

‫ﺟذب اﻻﻧﺗﺑﺎه‬ ‫ﻣﺷﺎﻛل ﻓﻲ اﻟﻌﻼﻗﺎت‬
‫ﺳﻌﺔ اﻟﻣﻌرﻓﺔ‬ ‫ﺟراﺋم ﻏﯾر ﻗﺎﻧوﻧﯾﺔ‪ ،‬ھﺟوم اﻟﻔﯾروس‬

‫ﻓرﺻﺔ ﻋﻣل أوﺳﻊ‬

‫ﺗﺄﺛﯾر ﺳﻠﺑﻲ ﻋﻠﻰ اﻧﺗﺎﺟﯾﺔ اﻟﻌﺎﻣﻠﯾن‬

‫‪15‬‬
 ‫ﻻ اﻟﮫ اﻻ ﷲ وﺣده ﻻ ﺷرﯾك ﻟﮫ ‪ ،‬ﻟﮫ اﻟﻣﻠك وﻟﮫ اﻟﺣﻣد ﯾﺣﯾﻲ‬
‫وﯾﻣﯾت وھو ﻋﻠﻰ ﻛل ﺷﻲء ﻗدﯾر💕‬
‫ﺳﺑﺣﺎن ﷲ وﺑﺣﻣده ‪ ،‬ﻋدد ﺧﻠﻘﮫ ورﺿﺎ ﻧﻔﺳﮫ وزﻧﺔ ﻋرﺷﮫ‬
‫وﻣداد ﻛﻠﻣﺎﺗﮫ 💕‬
‫اﻟﻠﮭم ﺻلّ وﺳﻠم وﺑﺎرك ﻋﻠﻰ ﺳﯾدﻧﺎ ﻣﺣﻣد 💕‬

‫‪16‬‬ ‫‪Self Development Department‬‬ ‫‪2/8/2021‬‬

 ‫)‪Channels of communication (4‬‬

‫هذي األوراق فقط لفهم الترجمة األفضل تفتحوها مع الساليدات عشان‬

‫تفهموا المغزى وتتعودوا عليها باالنجليزي‬

‫اختيار طريقة االتصال المناسبة‬

‫القناة‬ ‫افضل استخدام‬
‫عندما تريد االقناع او توصيل اخبار سيئه او مشاركة محادثة وجها لوجه‬
‫رسالة شخصية‬
‫محادثة هاتفية‬ ‫عندما تريد ايصال رسالة بسرعه‬
‫رسالة صوتية‬ ‫عندما تريد ارسال معلومات يمكن للمستقبل الرد عليها‬
‫عندما يكون مناسبا‬
‫فاكس‬ ‫عندما يجب ان تعبر رسالتك المنطقة الزمنية او عندما‬
‫يكون السجل المكتوب مهما‬
‫االيميل‬ ‫عندما تريد رد لكن ليس في نفس الوقت‪,‬تواصل فعال‬
‫مع جماهير كبيرة ومتفرقة‬
‫فيديو او مؤتمر عبر‬ ‫عندما يكون اجتماع وتفاعل المجموعة مهمين لكنهم‬
‫الهاتف‬ ‫متفرقين جغرافيا‬
‫مذكرة‬ ‫عندما تريد سجل مكتوب يشرح السياسات بوضوح او‬
‫يجمع المعلومات داخل منظمة‬
‫رسالة‬ ‫عندما تريد سجل مكتوب للمراسلة مع العمالء الموردين‬
‫لمؤسسة خارجية اخرى‬
‫تقرير او اقتراح‬ ‫عند تقديم قدر كبير من البيانات الداخلة والخارجية‬
 ‫)‪Channels of communication (4‬‬

‫قناة‬ ‫المفهوم‬ ‫االيجابيات نماذج‬ ‫السلبيات‬

‫االتصال‬

‫‪-‬التعليمات تتدفق‬ ‫مفيد‬ ‫‪-‬مضيعة للوقت‬

‫لألسفل‬ ‫‪-‬تشويه‬
‫الرساله من‬ ‫لالداره ‪-‬االوامر‬ ‫‪-‬مرارا وتكرارا‬
‫‪-‬تنظيم‬
‫مستوى اعلى‬ ‫‪-‬النشرات‬ ‫جيد‬ ‫‪-‬ال توجد مسأله‬
‫سرية‬
‫‪-‬االجتماعات لمستوى‬ ‫‪-‬مفيد‬
‫منخفض‬ ‫للموظفين ‪-‬النقاشات‬
‫‪-‬الرؤساء‬
‫مطلعون‬
‫جيدا‬
‫‪-‬احساس‬
‫باالنتماء‬
‫تتدفق‬ ‫‪-‬تقارير‬ ‫‪-‬يعزز العالقات‬ ‫مقاومة الموظفين‬
‫لألعلى‬ ‫الودية‬ ‫‪-‬الرؤساء غير‬
‫الرسالة من‬ ‫االنجاز‬ ‫حاسمين‬
‫‪-‬يقدم التغذية‬
‫المستوى‬ ‫‪-‬اقتراح‬ ‫الراجعة‬ ‫‪-‬لم تسمع الرسالة‬
‫المنخفض‬ ‫‪-‬المظالم‬ ‫‪-‬امكانيه العالقات‬
‫‪-‬ادخال سياسات‬ ‫المريره‬
‫للمستوى‬ ‫‪-‬مناقشة‬ ‫جديده‬
‫االعلى‬ ‫‪-‬عملية ثنائية‬
‫االتجاه‬
‫شفهي بنسبة تتدفق‬ ‫‪-‬يوفر الوقت‬ ‫‪-‬يخلق الغيره‬
‫أفقي‬ ‫‪-‬رد فوري‬ ‫اذا‬ ‫‪-‬تتعطل‬
‫‪ %100‬مع الرساله على‬ ‫استخدمت بشكل‬
‫‪ -‬تنسيق‬
‫تفاعل متبادل نفس‬ ‫زائد‬
‫‪-‬مضبعه للوقت‬
‫المستوى‬
 ‫ﻻ اﻟﮫ اﻻ ﷲ وﺣده ﻻ ﺷرﯾك ﻟﮫ ‪ ،‬ﻟﮫ اﻟﻣﻠك وﻟﮫ اﻟﺣﻣد ﯾﺣﯾﻲ‬
‫وﯾﻣﯾت وھو ﻋﻠﻰ ﻛل ﺷﻲء ﻗدﯾر💕‬
‫ﺳﺑﺣﺎن ﷲ وﺑﺣﻣده ‪ ،‬ﻋدد ﺧﻠﻘﮫ ورﺿﺎ ﻧﻔﺳﮫ وزﻧﺔ ﻋرﺷﮫ‬
‫وﻣداد ﻛﻠﻣﺎﺗﮫ 💕‬
‫اﻟﻠﮭم ﺻلّ وﺳﻠم وﺑﺎرك ﻋﻠﻰ ﺳﯾدﻧﺎ ﻣﺣﻣد 💕‬
‫‪Communication Skills‬‬
‫‪LRSK 142‬‬

‫‪Becoming a Self-aware Speaker‬‬

‫ﻓﻛر‪ -‬أﺷﻌر‪ -‬ﻗل‪ -‬إﻓﻌل‬
 ‫أھداف اﻟدرس‬

Learning Outcomes: by the end of the lesson you

will be able to…
• Differentiate between sympathy and empathy and
identify when each is appropriate.
• Identify key features of Authentic/Inauthentic speaking.
• Complete a SWOT analysis to reflect on own and peers'
limitations in communication. Write a self-reflection on speaking
performance.

2
 ‫‪Warmer‬‬

‫ﻣﺎذا ﺗرﯾد ﻟﻠﻣﺳﺗﻣﻌﯾن ان ﯾﺗﻌﻠﻣوا او‬

‫ﯾﻌرﻓوا ﺑﻌد اﻻﺳﺗﻣﺎع ﻟك او ﻗراءه‬
‫ﻓﻛر‬
‫ﻣﻌﻠوﻣﺎﺗك؟‬

‫ﻣﺎ اﻟﻣﺷﺎﻋر او ردات اﻟﻔﻌل‬

‫اﻟﺗﻲ ﺗرﯾد اﺳﺗﺣﺿﺎرھﺎ ﻓﻲ‬
‫أﺷﻌر‬
‫ﻋﻣﻠﯾﮫ اﻟﺗواﺻل؟‬

‫ﻣﺎ اﻟﻔﻌل اﻟﻣﺣدد اﻟذي ﺗرﯾد‬

‫ﻟﻠﻣﺳﺗﻣﻌﯾن اﺧذه؟‬ ‫إﻓﻌل‬

‫‪3‬‬ ‫‪LSKL & COMSKL Team‬‬

 Warmer: What can communication achieve?
‫ﻣﺎ اﻟذي ﯾﻣﻛن أن ﯾﺣﻘﻘﮫ اﻻﺗﺻﺎل؟‬

• How can communication solve a problem?

Discuss in pairs. Write down 5 examples. ‫• ﻛﯾف ﯾﻣﻛن ﻟﻠﺗواﺻل أن‬
• How many of your examples count as ‫ﻧﻘﺎش ﻓﻲاﻛﺗب‬ ‫ﯾﺣل ﻣﺷﻛﻠﺔ؟‬
.‫ﻣﺟﻣوﻋﺎت زوﺟﯾﮫ‬
.‫ أﻣﺛﻠﺔ‬5
persuasion? ‫• ﻛم ﻋدد اﻷﻣﺛﻠﺔ اﻟﺗﻲ ﺗﻌﺗﺑر ﻣﻘﻧﻌﺔ؟‬
• Think of a definition of persuasion. .‫ﻓﻛر ﻓﻲ ﺗﻌرﯾف ﻟﻺﻗﻧﺎع‬
• Compare your definition to the following:
“Getting people from point A to point B.”
• Which is the best definition? Why?
".‫ "ﻧﻘل اﻷﺷﺧﺎص ﻣن اﻟﻧﻘطﺔ أ إﻟﻰ اﻟﻧﻘطﺔ ب‬:‫• ﻗﺎرن ﺗﻌرﯾﻔك ﺑﻣﺎ ﯾﻠﻲ‬

‫ﻟﻣﺎذا؟‬
4 ‫• ﻣﺎ ھو أﻓﺿل ﺗﻌرﯾف؟‬
 ‫ﺑﻌض ﺗﻌﺎرﯾف اﻻﻗﻧﺎع‬
Some Persuasion Definition
‫ﻧوع ﻣﺣدد ﻣن اﻻﻋﺗﻘﺎدات أو‬
‫ﻟﻔﻌل أو ﺗﺻدﯾق ﺷﺊ ﻣﺎ‬ ‫طرﯾﻘﺔ اﻟﺗﻔﻛﯾر‬

To do or A particular type of belief

believe or way of thinking
something

Change your
thinking & your A communication process in
opinion which the communication
something seeks to elicit a desired
response from his receiver
‫ﺗﻐﯾﯾر ﺗﻔﻛﯾرك ورأﯾك ﻟﺷﻲء ﻣﺎ‬
‫ﻋﻣﻠﯾﺔ اﺗﺻﺎل ﯾﺳﻌﻰ ﻓﯾﮭﺎ اﻻﺗﺻﺎل إﻟﻰ‬
‫اﻟﺣﺻول ﻋﻠﻰ اﺳﺗﺟﺎﺑﺔ ﻣرﻏوﺑﺔ ﻣن ﺟﮭﺎز‬
‫اﻻﺳﺗﻘﺑﺎل اﻟﺧﺎص ﺑﮫ‬
 ‫‪Activity 1: Elements of Persuasion‬‬
‫ﻋﻧﺎﺻر اﻹﻗﻧﺎع‬

‫اﻟﻣﺗﺣدث‬ ‫اﻟﻣﺳﺗﻣﻊ‬ ‫اﻟﻣﺣﺗوى‬

‫‪-‬ﯾﻌﺗﻣد ﻋﻠﻰ ﺷﺧﺻﯾﺔ اﻟﻣﺗﺣدث‬ ‫ﯾﻧﺎﺷد ﻋواطف اﻟﻘﺎرئ‬ ‫ﻣﻧﺎﺷدة ﻣﻧطﻘﯾﺔ‬

‫‪-‬ﺳﯾﺳﺗﻣﻊ اﻟﻧﺎس ﻟﺷﺧص ﻣﺣﺗرم‬
‫ﺟدﯾر ﺑﺎﻟﺛﻘﮫ‪،‬ﻣﺻداﻗﯾﺔ‪،‬‬
‫‪6‬‬
‫ﺧﺑره‪،‬ﻣوﺛوق ﺑﮫ‪،‬ﺳﻣﻌﺔ ﺣﺳﻧﮫ‬
‫واﻟﻣﺳﺗﻣﻊ‬ ‫ﺻﻧﻊ ادﻋﺎء واﺳﺗﺧدام اﺳﺑﺎب‬
‫وأدﻟﺔ ﻟدﻋﻣﮫ‬
‫ﺣﻘﺎﺋق‪،‬إﺣﺻﺎء‪،‬دﻻﺋل‪،‬ﺑﯾﺎﻧﺎت ﻋواطف اﻋﻠﻰ )ﺣب‪ ،‬اﻟﺧوف‪ ،‬اﻟﺷﻔﻘﺔ ‪،،‬اﻟﺦ(‬
‫ﻋواطف أﻗل )اﻟﺟﺷﻊ‪،‬اﻟﺷﮭوة‪،‬اﻻﻧﺗﻘﺎم‪،،‬اﻟﺦ(‬ ‫‪،‬اﺳﺑﺎب ﻣﻧطﻘﯾﮫ‪،‬إﺛﺑﺎت‬
 Activity 1: Elements of Persuasion

• Imagine you want your parents to buy you

a new laptop. ‫ﺗﺧﯾل اﻧك ﺗرﯾد ﻣن واﻟداك ﺷراء ﻻﺑﺗوب ﺟدﯾد ﻟك‬
• Brainstorm what to say for each type of
persuasion. ‫اﻋﺻف ذھﻧك ﺑﺷﺄن ﻣﺎﺳﺗﻘوﻟﮫ ﻋن ﻛل ﻧوع‬
‫ﻣن أﻧواع اﻹﻗﻧﺎع‬
• Do some of them overlap?
‫ھل ﺗﺗداﺧل ﺑﻌﺿﮭﺎ ﺑﺑﻌض؟‬

7
 ‫‪Empathy and Sympathy‬‬

‫‪https://www.youtube.com/watch?v=nHnt-5ZN_Cs‬‬ ‫أﻧواع اﻹھﺗﻣﺎم‬

‫اﻟﻌطف‬ ‫اﻟﺗﻌﺎطف‬

‫اﻟﺷﻌور )ﻟـ( اﻟﺷﺧص‬ ‫اﻟﺷﻌور )ﻣﻊ( اﻟﺷﺧص‬

‫اﻟﺷﻌور ﺑﻧﻔس ﺷﻌور‬ ‫اﻟﺷﻌور ﺑﺎﻟﺣزن او اﻻھﺗﻣﺎم‬

‫اﻟﺗﻌﺎطف‬ ‫اﻟﻌطف‬
‫اﻟطرف اﻵﺧر‬ ‫ﻟﻠطرف اﻵﺧر‬

‫‪8‬‬
 ‫‪Empathy and Sympathy‬‬

‫اﻟﻌطف ﺿد اﻟﺗﻌﺎطف‬

‫‪Empathy‬‬ ‫‪Sympathe‬‬

‫اﻟﻘدرة ﻋﻠﻰ اﻟﺗﻌرف ﻋﻠﻰ ﻣواﻗف وﻣﺷﺎﻋر اﻵﺧرﯾن‬ ‫ﻣﺷﺎﻋر اﻟﺣزن واﻟﺷﻔﻘﮫ ﻋﻠﻰ ﻣﺻﯾﺑﺔ ﺷﺧص اﺧر‬

‫ﯾﺳﺗطﯾﻊ ﻓﮭم ﻣوﻗف اﻻﺧرﯾن‬ ‫ﻻ ﯾﺳﺗطﯾﻊ ﻓﮭم ﻣوﻗف اﻻﺧرﯾن‬

‫ﻗد ﺻﺎدف ﺗﺟرﺑﺔ ﻣﺷﺎﺑﮭﮫ ﻓﻲ اﻟﻣﺎﺿﻲ‬ ‫ﻟﯾس ﻟدﯾﮫ ﺗﺟرﺑﮫ ﻣﺷﺎﺑﮭﮫ‬

‫ﯾﺗم اﺳﺗﺣﺿﺎر اﻟﺗﻔﺎھم واﻟﻘﺑول‬ ‫ﯾﺗم اﺳﺗﺣﺿﺎر اﻟﺷﻔﻘﮫ واﻟﺣزن واﻻھﺗﻣﺎم‬

‫‪9‬‬ ‫‪Self Development Department‬‬ ‫‪2/22/2021‬‬

 ‫‪Empathy and Sympathy‬‬
‫رﺳوم ﺗوﺿﯾﺣﯾﺔ ﻟﻠﻔرق ﺑﯾن اﻟﺗﻌﺎطف‬
‫‪Empathy‬واﻟﻌطف‪Sympathe‬‬

‫أﻧﺎ أﺷﻌر ﺑﺄﻟﻣك‬ ‫اﻧﺎ اﺳف ﻹﻧك ﺗﺷﻌر ﺑﺎﻷﻟم‬

‫ھذا ﺳﺊ ﺟدا‬

‫ﺗوﺿﯾﺢ‪:‬اﻟﻧوع اﻻول ‪ Empathy‬اﻧك ﺗﺷﻌر ﺑﻧﻔس اﻟم اﻟﺷﺧص‬

‫وﺗﺷﻌر ﺑﻧﻔس ﺷﻌوره واﻟﻣوﻗف اﻟﻠﻲ ھو ﻓﯾﮫ‬
‫‪10‬‬ ‫اﻣﺎ ﺑﺎﻟﻧﺳﺑﮫ ل ‪Sympathy‬ﻓﮭو اﻧك ﻓﻘط ﺗواﺳﻲ اﻟﺷﺧص ﻋﺷﺎن‬
‫ﺗﮭون ﻋﻠﯾﮫ ﻟﻛﻧك ﻻﺗﺷﻌر ﺑﺷﻌوره وﻻ ﺑﻣوﻗﻔﮫ‬
 Activity 2: Speaking and listening ‫ ﺗﺣدث واﺳﺗﻣﺎع‬:٢ ‫ﻧﺷﺎط‬
Where do the phrases belong? ‫اﻟﻰ اﯾن ﺗﻧﺗﻣﻲ اﻟﺟﻣﻠﮫ؟‬

‫اﻟﻌطف‬ Thank you. Is there anything else

you’d like to share with me?
‫ أھﻧﺎك اي ﺷﺊ‬،‫ﺷﻛرا‬ I’m so glad you shared this with
‫اﺧر ﺗرﯾد ﻣﺷﺎرﻛﺗﮫ ﻣﻌﻲ؟‬
me.
‫اﻧﺎ ﺳﻌﯾد ﺟدا إﻧك ﺷﺎرﻛت ھذا ﻣﻌﻲ‬
Is there anything I can do to
‫أھﻧﺎك ﺷﺊ ﯾﻣﻛﻧﻧﻲ ﻓﻌﻠﮫ ﻟﻠﻣﺳﺎﻋدة؟‬ help?
‫اﻧﺎ اﺳف اﻧك ﺗﻣر ﺑﮭذا ﻓﻲ ھذه اﻟﻠﺣظﺔ‬ I’m sorry you’re going
‫اﻧﺎ اﺳف ﻟﺳﻣﺎع ھذا‬ through this at the moment.
ّ‫ﺗﻌﺎزي‬
I’m sorry to hear that.

‫اﻟﺗﻌﺎطف‬ My condolences

11
12
 Activity 3:”Difference between Empathy & Sympathy”
‫اﻟﻔرق ﺑﯾن اﻟﻌطف واﻟﺗﻌﺎطف‬
‫راﺑط ﻓﯾدﯾو‬
https://www.youtube.com/watch?v=1Evwgu369Jw
• What two approaches to helping people with their problems
does the speaker mention? ________/_______
• Listen and write answers in the gap:
– 1. Empathy fuels __________ sympathy drives disconnection
– 2.Empathy involves recognising other people's __________
and then communicating that
– 3. Empathy is like: "I know what it's like down here, and you
are not __________ ."
– 4. A sympathetic response often starts with “__________ ”.
– 5. Sympathetic responses try to __________ , but they usually
don't help people.
• What does the speaker suggest to say when somebody
shares some difficult information?
‫ﺗرﺟﻣﺗﮭﺎ ﺑﺎﻟﺻﻔﺣﮫ اﻟﻠﻲ ﺑﻌدھﺎ ﻣﻊ اﻻﺟوﺑﮫ‬

13
 Activity 3:

‫ﻣﺎ اﻟطرﯾﻘﺗﺎن اﻟﻠﺗﺎن ﯾذﻛرھﻣﺎ اﻟﻣﺗﺣدث ﻟﻣﺳﺎﻋدة اﻟﻧﺎس ﻓﻲ ﻣﺷﺎﻛﻠﮭم؟ اﻟﺗﻌﺎطف واﻟﻌطف‬
• What two approaches to helping people with their problems does
the speaker mention? Sympathy / empathy
• Listen and write answers in the gap: :‫إﺳﺗﻣﻊ وﺿﻊ أﺟوﺑﺗك ﻓﻲ اﻟﻔراغ‬
– 1. Empathy fuels connection, sympathy drives disconnection 1.empathy ‫ ﯾﻐذي اﻻﺗﺻﺎل‬،
Sympathy ‫وﯾﻘود إﻟﻰ‬
– 2.Empathy involves recognising other people's ‫ ﻋﻠﻰ اﻟﺗﻌرف‬Empathy ‫ ﯾﺗﺿﻣن‬-2 ‫اﻻﻧﻔﺻﺎل‬
emotions and then communicating that ‫ﻋﻠﻰ ﻣﺷﺎﻋر اﻵﺧرﯾن وﻣن ﺛم إﯾﺻﺎل‬
– 3. Empathy is like: "I know what it's like down here, and you are not ‫ذﻟك‬
alone." Empathy: ‫ وأﻧت ﻟﺳت وﺣدك‬، ‫ "أﻋرف ﻣﺎ ھو ﻋﻠﯾﮫ ھﻧﺎ‬:‫ﻣﺛل‬."
– 4. A sympathetic response often starts with “At least…”. 4. Sympathy:‫ﻏﺎﻟﺑًﺎ ﻣﺎ ﺗﺑدأ‬
‫ اﻻﺳﺗﺟﺎﺑﺔ اﻟودﯾﺔ ﺑـ "ﻋﻠﻰ اﻷﻗل‬...".
– 5. Sympathetic responses try to make things better, 5. Sympathy‫اﻻﺳﺗﺟﺎﺑﺎت‬
but they usually don't help people. ‫ﻟﻛﻧﮫ ﻏﺎﻟﺑﺎ ﻻ ﯾﺳﺎﻋد اﻟﻧﺎس‬ ‫ اﻟﻣﺗﻌﺎطﻔﺔ ﺗﺣﺎول ﺗﺣﺳﯾن اﻷﻣور‬،
• What does the speaker suggest to say when somebody shares some
difficult information? “I don’t even know what to say right now. I’m
just so glad you told me.”
‫ﻣﺎذا ﯾﻘﺗرح اﻟﻣﺗﺣدث أن ﯾﻘول ﻋﻧدﻣﺎ ﯾﺷﺎرك ﺷﺧص ﻣﺎ ﺑﻌض اﻟﻣﻌﻠوﻣﺎت اﻟﺻﻌﺑﺔ؟ "أﻧﺎ ﻻ‬
." ‫ أﻧﺎ ﺳﻌﯾد ﻟﻠﻐﺎﯾﺔ ﻷﻧك أﺧﺑرﺗﻧﻲ ﺑذﻟك‬.‫أﻋرف ﺣﺗﻰ ﻣﺎذا أﻗول اﻵن‬

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 Activity 4: Speaking with emotion
‫ﻧﺷﺎط ﻟﻠﺗﺣﻛم ﺑﻧﻐﻣﺔ اﻟﺻوت‬
‫طﺑﻘﺎً ﻟﻠﻣﺷﺎﻋر‬
• Use your tone of voice to convey an emotion
while saying the words:
– Today is my birthday. (excited)
– Today is my birthday. (sad)
– Today is my birthday. (anxious)
– Today is my birthday. (surprised)
– I didn’t pass the exam. (disappointed)
– I didn’t pass the exam. (angry)
– I didn’t pass the exam. (indifferent)
– I didn’t pass the exam. (surprised)
Based on Newman, A. and Ober, S. 2012. Communicating in Business. International Edition. 8th edition.
Cengage. P90.

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Activity 5: Developing “source credibility”

Best speakers are : :‫أﻓﺿل اﻟﻣﺗﺣدﺛﯾن ھم‬

– 1-Sincere: truthful – not just making true
statements, but also being true to your own
interests etc. ‫ وﻟﻛن أﯾﺿًﺎ أن ﺗﻛون‬، ‫ﺑﺑﯾﺎﻧﺎت ﺻﺣﯾﺣﺔ‬ ‫ ﻟﯾس ﻓﻘط اﻹدﻻء‬- ‫ ﺻﺎدق‬:‫ﺻﺎدق‬-1
‫ﺻﺎدﻗًﺎ ﻣﻊ اھﺗﻣﺎﻣﺎﺗك اﻟﺧﺎﺻﺔ وﻣﺎ إﻟﻰ ذﻟك‬
– 2-Authentic: ‘speaking from the heart’ ‫ ﯾﺗﺣدث ﻣن اﻟﻘﻠب‬:‫أﺻﯾل‬-2
• Can you relate one of them to buying products?
• Can you think of two words with the opposite
meaning?
• Sincere :(untrue, false, invalid)
• Authentic:(counterfeit,untrustworthy,imitative,
unreal) ‫ھل ﯾﻣﻛﻧك رﺑط أﺣدھم ﺑﺷراء اﻟﻣﻧﺗﺟﺎت؟‬
‫• ھل ﯾﻣﻛﻧك اﻟﺗﻔﻛﯾر ﻓﻲ ﻛﻠﻣﺗﯾن ﻟﮭﻣﺎ ﻣﻌﻧﻰ ﻣﻌﺎﻛس؟‬
(‫ ﻏﯾر ﺻﺎﻟﺢ‬، ‫ ﺧطﺄ‬، ‫ )ﻏﯾر ﺻﺣﯾﺢ‬:‫اﻟﺻﺎدق‬
(‫ ﻏﯾر واﻗﻌﻲ‬، ‫ ﻣﻘﻠد‬، ‫ ﻏﯾر ﺟدﯾر ﺑﺎﻟﺛﻘﺔ‬، ‫ )ﻣزﯾف‬:‫أﺻﯾل‬
LSKL & COMSKL Team 16
 Being Sincere and Authentic

‫ﻧﺻﺎﺋﺢ‬
Tips
 Be open to your audience
‫ﻛن ﻣﻧﻔﺗﺢ ﻟﻣﺳﺗﻣﻌﯾﻧك‬

 Connect with your audience

‫ﺗواﺻل ﻣﻊ اﻟﻣﺳﺗﻣﻌﯾن‬

 Be passionate about your topic

‫ﻛن ﺷﻐوﻓﺎ ﻋن ﻣوﺿوﻋك‬
 “Listen” to your audience
‫إﺳﺗﻣﻊ ﻟﻣﺳﺗﻣﻌﯾﻧك‬
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 ‫ﺳﺑﻊ طرق ﻟﺗطوﯾر اﻟﺗواﺻل ﻟدﯾك‬
Seven ways to improve your communication

‫ﻣﺎ اﻟذي ﯾﺑﻧﻲ ﻣﺗﺣدث ﺟذاب؟‬

 What makes an engaging speaker?
– This is also known as ‘establishing rapport with’
an audience or a listener ‫ﯾُﻌرف ھذا أﯾﺿًﺎ ﺑﺎﺳم "إﻗﺎﻣﺔ ﻋﻼﻗﺔ‬-
1. Clarify your objective ‫ﻣﻊ" ﺟﻣﮭور أو ﻣﺳﺗﻣﻊ وﺿﺢ ھدﻓك‬
2. Structure your thinking ‫ﻧظم ﺗﻔﻛﯾرك‬
3. Manage your time ‫إدارة وﻗﺗك‬
4. Find common ground‫إﯾﺟﺎد أرﺿﯾﺔ ﻣﺷﺗرﻛﺔ‬
5. Move beyond argument ‫ﺗﺟﺎوز اﻟﺟدال‬
6. Summarize often ‫ﻟﺧص ﻛﺛﯾرا‬
7. Use visuals ‫إﺳﺗﺧدم اﻟﻣرﺋﯾﺎت‬
Barker 2016.

LSKL & COMSKL Team 18

Activity 6: Speaking on an unprepared topic
٦ ‫ﻧﺷﺎط‬
• Watch the teacher… ‫اﻧظر اﻟﻰ اﻷﺳﺗﺎذ‬-
• You will do the same! !‫أﻧت ﺳﺗﻔﻌل اﻟﻣﺛل‬-
:‫ﺗﺣدث ﻟﻣدة دﻗﯾﻘﺔ ﻋن أﺣد ھذه اﻟﻣواﺿﯾﻊ‬
• Speak for one minute on the following topics:
1. Your likes and dislikes. ‫ﻣﺎذا ﺗﺣب وﻣﺎذا ﺗﻛره‬
2. An introduction to your country: what you NEED to know
about KSA ‫ ﻣﺎ ﺗرﯾد ﻣﻌرﻓﺗﮫ ﻋن اﻟﻣﻣﻠﻛﺔ اﻟﻌرﺑﯾﺔ اﻟﺳﻌودﯾﺔ‬:‫ﻣﻘدﻣﺔ ﻋن ﺑﻠدك‬
3. Your family. ‫ﻋﺎﺋﻠﺗك‬
4. Your career ambitions. ‫طﻣوﺣﺎﺗك اﻟﻣﮭﻧﯾﺔ‬
5. Your fears for the future of the planet.(‫ﻣﺧﺎوﻓك ﻋن ﻣﺳﺗﻘﺑل اﻟﻛوﻛب)اﻷرض‬
6. The best experience you’ve ever had. ‫أﻓﺿل ﺗﺟرﺑﺔ ﻣررت ﺑﮭﺎ‬
7. Your best ever teacher. ‫أﺳﺗﺎذك اﻟﻣﻔﺿل‬
8. Somewhere you would like to travel.‫ﻣﻛﺎن ﺗود اﻟﺳﻔر اﻟﯾﮫ‬
9. A funny story about a friend of yours (don’t use names!)
(‫ﻗﺻﮫ ﻣﺿﺣﻛﺔ ﺣدﺛت ﻟﺻدﯾق ﻟك)ﻻﺗذﻛر اﺳﻣﮫ‬

LSKL & COMSKL Team 19

 Activity 6: SWOT analysis:
speaking on an unprepared topic
‫ اﻟﺗﺣدث ﻋن ﻣوﺿوع ﻏﯾر ﺟﺎھز‬:SWOT ‫ ﺗﺣﻠﯾل‬:6 ‫اﻟﻧﺷﺎط‬

:SWOT ‫ﺗﺣﻠﯾل‬ ‫ﻧﻘﺎط اﻟﻘوة‬ ‫ﻧﻘﺎط اﻟﺿﻌف‬

• SWOT analysis: Strengths Weaknesses
What are you What are you
• Complete a SWOT analysis good at? bad at?
matrix for your oral
communication skills ‫ﻣﺎذا ﺗﺟﯾد؟‬ ‫ﻣﺎ اﻟذي اﻧت ﺳﺊ ﻓﯾﮫ؟‬
• While listening task: Add notes to ‫اﻟﻔرص‬
your SWOT analysis about each Opportunities Threats ‫اﻟﺗﮭدﯾدات‬
speaker. What will good What might
communication happen if you
• Think about: language;
allow you to make the wrong
empathy/sympathy;
achieve? choice?
sincerity/authenticity; voice; body
language; posture… ‫ﻣﺎ اﻟذي ﺳﯾﺗﯾﺣﮫ ﻟك‬ ‫ﻣﺎ اﻟذي ﻗد ﯾﺣدث اذا‬
‫ ﻟﻣﮭﺎرات اﻻﺗﺻﺎل اﻟﺷﻔوي‬SWOT ‫• أﻛﻣل ﻣﺻﻔوﻓﺔ ﺗﺣﻠﯾل‬ ‫اﻟﺗواﺻل اﻟﺟﯾد ؟‬ ‫اﺗﺧذت اﻟﻘرار اﻟﺧﺎطﺊ‬
‫ أﺿف ﻣﻼﺣظﺎت إﻟﻰ ﺗﺣﻠﯾل‬:‫• ﻣﮭﻣﺔ أﺛﻧﺎء اﻻﺳﺗﻣﺎع‬
.‫ اﻟﺧﺎص ﺑك ﺣول ﻛل ﻣﺗﺣدث‬SWOT
‫ اﻷﺻﺎﻟﺔ ؛‬/ ‫ اﻟﺗﻌﺎطف اﻟﺗﻌﺎطف؛ اﻟﺻدق‬.‫ اﻟﻠﻐﺔ‬:‫• ﻓﻛر ﻓﻲ‬ 20
…‫ﺻوت ﺑﺷري؛ ﻟﻐﺔ اﻟﺟﺳد؛ وﺿﻊ‬
 ‫ﻻ اﻟﮫ اﻻ ﷲ وﺣده ﻻ ﺷرﯾك ﻟﮫ ‪ ،‬ﻟﮫ اﻟﻣﻠك وﻟﮫ‬
‫اﻟﺣﻣد ﯾﺣﯾﻲ وﯾﻣﯾت وھو ﻋﻠﻰ ﻛل ﺷﻲء ﻗدﯾر💕‬
‫ﺳﺑﺣﺎن ﷲ وﺑﺣﻣده ‪ ،‬ﻋدد ﺧﻠﻘﮫ ورﺿﺎ ﻧﻔﺳﮫ وزﻧﺔ‬
‫ﻋرﺷﮫ وﻣداد ﻛﻠﻣﺎﺗﮫ 💕‬
‫اﻟﻠﮭم ﺻلّ وﺳﻠم وﺑﺎرك ﻋﻠﻰ ﺳﯾدﻧﺎ ﻣﺣﻣد 💕‬

‫وﻟﯾن ھﻧﺎ ﺟزﺋﯾﺔ اﻟﻛوﯾز اﻷول‬

‫ﷲ ﯾوﻓﻘﻛم وﯾرزﻗﻛم اﻟدرﺟﺎت اﻟﻠﻲ ﺗﻔرح ﻗﻠﺑﻛم~‬
‫ﻻ ﺗﻧﺳوﻧﻲ ﻣن دﻋواﺗﻛم‬

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