Brentwood ONE Homeowner Guide

The Amazing Brentwood
Brentwood ONE | 4510 Halifax Way

Burnaby, BC V5C 0K4
HOMEOWNER GUIDE
WELCOME HOME
It is a pleasure to welcome you to your new home. Thank you for investing alongside us in
The Amazing Brentwood – a master planned community designed to create unprecedented
value for our homebuyers, the surrounding neighbourhood and generations to come.
A project of this scale and significance takes time, and we sincerely appreciate your patience
as our master plan has become a reality. Now, it is an honour to see you rewarded for your
foresight and trust in our vision. Every phase of this project will bring new life, energy and
long-term value for residents, investors and the community. As an early adopter of The
Amazing Brentwood, you will witness its evolution and reap its benefits.
As you settle in, we encourage you to review this Homeowner Guide to ensure you have
all the tools and information to take care of your new home. This guide provides you with
important information about the different components of your home and the building, strata,
warranty care and SHAPE’s Customer Care Program.
Our goal is to give you the tools, support and information you need to make this a home you
can be proud of. It’s a pleasure to welcome you to your amazing new community.
Sincerely,
SHAPE
Brentwood ONE | HOMEOWNER GUIDE

CONTENTS
1-8 Welcome to Brentwood ONE 22 - 43 My Home

The SHAPE Difference Items in My Home – Fixtures and Finishes
Frequently Asked Questions Tips for Home Operation
9 SHAPE Customer Care 44 - 51 Warranty

What We Do My Home Warranty
Contact Information Helpful Warranty Terms & Definitions
Service and Repair During My Home Warranty
10 - 16 Frequently Asked Questions Types of Warranties
about Customer Care Warranty Maintenance Request Process
Strata Living
Strata Corporation Management 52 - 57 Care and Maintenance of Your Home
Contact Information Tips for Maintaining Products in Your Home
Frequently Asked Questions National Home Warranty Maintenance Manual
Building information
Amenity Plan 58 Important & Emergency Contacts
17 - 21 Building Access and Security 59 - 61 Address Book

Access
Security 62 - 64 Support
Parking Using my SHAPE Living App
Visitor Parking
Building Specifics 65 - 69 Appendix
Garbage and Recycling Building Features and Use
Mail Room Garbage and Recycling
Parcel Room Loading Bay Map
Loading Bay & Move In/Out Guidelines
Bicycle Storage Lockers 70 Bylaws & Rules
Telus
Telephone/Internet/Cable

WELCOME TO
BRENTWOOD ONE
The SHAPE Difference
Our mission is to provide an enjoyable Homeownership experience by delivering leading

quality homes and the best in relationship care to our Homeowners. We strive to deliver
five-star customer service, mind the details and always look a step ahead for ways to make
our Homeowners’ lives as easy as possible.
Settling into your new home should be a stress free experience. This is why we aim to take
care of everything you need before you realize you need it. We are committed to delivering
an exceptional Homeownership experience that considers every detail, big and small.
We strive to think outside the box to improve experiences without compromising

functionality and convenience. The quality of our product and the relationship with our
clients is our number one priority. We’re committed to ensuring every SHAPE Homeowner
can enjoy their home for years to come.
E DU C A T ION EXPER IENCE QUAL ITY REPUTA T I ON
Providing valuable Delivering the Building long

Creating a stress-free, quality of a term value and
information, tools
seamless experience SHAPE home brand equity
and support

FREQUENTLY ASKED
QUESTIONS
Q. A.
After Hours Emergency Please contact your Strata Management Company,
AWM Alliance Real Estate Group:
I have an After-Hours Maintenance
Emergency. What should I do? 24-Hour Emergency Line: (604) 685-3227
Mailing Address:
401 – 958 West 8th Avenue, Vancouver, BC V5Z 1E5
Fax Line: (604) 893-1721
Website: awmalliance.com
Email Address: info@awmalliance.com
AFI/AFCI in Breaker Panel The little white switch on your breaker is what is known as the Arc
Fault Circuit Interrupter (AFCI). It is in the electrical panel and is for the
Why does one breaker have the bedroom outlets only. The AFCI protects from ‘Arc Faults,’ which is when
little white switch? electricity takes the wrong path.
Air Conditioning Options We recommend contacting your Strata Property Manager to review
Can I install an air conditioner permitted air conditioning options in accordance to the current bylaws
and rules.
in my home?
Amenity Access Residents can access the amenities on Level 3 using their secure key fob
Do I need anything to access during the hours of operation. Please see the Amenities & Recreational
Tile on the SHAPE Living App for further information.
the amenities?

FREQUENTLY ASKED
QUESTIONS
Q. A.
Appliance Registration To register your Bosch appliances, please visit their website for your:
Fridge/Freezer, Oven, Gas Cooktop, Hood Fan, Dishwasher,
How do I register my appliances?
Washing Machine, Dryer
https://www.bosch-home.ca/en/mybosch/registration
To register your Panasonic appliance, please visit their website for your:
Microwave
https://shopping.panasonic.ca/regsplash.aspx
Balcony Customizations This question is best directed to your Strata Management Company.
For more information, please refer to your strata bylaws and follow-up
Can I add window screens? with your Strata Property Manager for details.
Balcony Water Drainage Our balconies have a drip edge on the top, which prevents water from
running along the underside toward your wall and windows. Balcony railings
How does the balcony drainage have weep holes for any water collected in the railing system to drain.
system work?
Barbecue Yes, natural gas, propane or electric barbecues are permitted.
Can I have a barbecue on my deck? Please do not use your barbecue directly under the fresh air intake duct in the
slab of the balcony above you. Barbecue smoke entering your home could
activate the smoke detector, which will set off the alarm in your unit. Use your
barbecue closer to the edge of your balcony and/or away from the fresh air
intake. Of the 3 in-slab ducts, the one directly in line with your kitchen hood
fan is exhaust and the other two are intake and exhaust for your heat recovery
ventilator (HRV). Avoid barbecuing under your HRV ducts.
For more information and current bylaws, please refer to your strata bylaws
and please follow-up with your Strata Manager for details.

FREQUENTLY ASKED
QUESTIONS
Q. A.
Countertop Care As a quartz composite, your Caesarstone countertop is durable, resistant
to scratches, stains and heat, and easy to maintain. We recommend that you
How do I care for my follow the care and maintenance tips and manual provided by Caesarstone:
Caesarstone Countertop? https://www.caesarstone.ca/customer-service/care-maintenance/
Elevator Speed and The elevators travel at a max speed of 1000ft/min (feet per minute) or
5.1m/s (metres per second). It takes just under a minute to travel the height
Dimensions
of the building, including doors opening and closing when you enter.
What are the measurements We recommend that you complete and verify your own elevator dimensions
of the elevators, and how fast do to confirm that your furniture will fit. We have provided the approximate
they travel? dimensions below for your reference:
Elevator door opening dimensions approximately: Width: 3’6” x Height: 7’
Inside elevator cab dimensions approximately:

Width: 6’8” x Depth: 5’5” x Height: 9’
Enterphone (Buzzer) The Enterphone for Brentwood ONE is to the left of the main lobby entrance.
Each unit has been assigned a unique 4-digit code (this is NOT your unit
How do I buzz people up number) for you to provide to your visitors/guests. You received this code on
to my home? Possession Day when you pick-up your keys. If you forget or lose your code,
you can contact your Strata Property Manager to obtain it.
Upon arrival, your visitors/guests will enter the code into the enterphone
and you will receive a phone call to provide your visitors access to your
specific level, the lobby or visitor parking.
Please contact your Strata Property Manager to set up the phone

number that you would like to use for the purpose.

FREQUENTLY ASKED
QUESTIONS
Q. A.
GFI/GFCI Electrical Outlets Ground Fault Circuit Interrupters (GFI or GFCI) are special electrical
outlets that are located near a water source and are generally found in
What is a GFI or GFCI and how the bathroom and near the kitchen sink. These outlets are on a separate
do I use the electrical outlets that circuit to protect the user from possible shock if an appliance plugged into
have a TEST button? these outlets contacts water. If the electrical outlet in your main bathroom
is tripped in a 2-bedroom home, you may need to reset the circuit from
your ensuite GFI.
Guest Access If guests arrive by car, they can park in Visitor Parking on Level P4 and
complete the following steps:
How do guests enter my home
in Brentwood ONE? STEP 1: Guests use the touchscreen enterphone on P4 to call you for
access to the secure visitor parking area.
STEP 2: Two dedicated elevators bring your guests to street level on

Willingdon Avenue.
STEP 3: Guests will walk Northbound towards Halifax Way and call
you on the enterphone at the Brentwood ONE lobby entrance.
STEP 4: After you have given your guests access to the lobby
(ie. “buzzed” them in), they will be able to select your specific level
in the elevator.
No fob is required for your guest to select Level 1 in the elevator to return
to the lobby. Guests will need to use the enterphone at the two elevators
on Willingdon Avenue street level to gain access back down to Visitor
Parking on Level P4.
If your guest arrives by Skytrain, they can walk through the Plaza to
the West Mews, turn left on Halifax Way, and start at STEP 3 on the
above list to visit your home.

FREQUENTLY ASKED
QUESTIONS
Q. A.
BC Hydro Billing You are responsible for your home’s electrical consumption and
corresponding BC Hydro bill starting on the date of possession.
When do I start paying for my
Please complete your account registration with BC Hydro as soon as
electrical bill? possible to facilitate billing and avoid disruption to your electrical service.
Neighbouring Visit Burnaby’s Community Plans webpage for more details on the
development sites future of neighbouring sites around The Amazing Brentwood.
The Land Use Map on that page indicates density plans. Feel free to
Will more towers be built on search through the “Permits Issued” page, which lists if a developer
neighbouring sites around has a permit to start excavation of a specific site.
The Amazing Brentwood?
Nook Show Home The custom millwork desk in our show home nook was designed
Built-in Desk by BYU and built by Mercroft Construction.
You can contact them by phone at (778) 216-6666 to inquire about
Is it possible to have the built-in
installation options.
desk included in my home?
Painting
We recommend that you wait until after the 1-year warranty expires
Can I repaint my home? to paint your home.
What two paint colours are in the The paint can labeled “AllWoodwork” is for baseboards and trim,
“AllWallsColumns” is for walls.
Touch-up Paint Kit?

FREQUENTLY ASKED
QUESTIONS
Q. A.
Parcel Delivery CANADA POST PARCELS
Parcels delivered through Canada Post will be placed in one of the mail
How do I receive a parcel room parcel mailboxes and the corresponding key left in your unit mailbox.
delivery? After receiving your parcel, please place the specific key back in the
corresponding parcel mailbox.
THIRD PARTY PARCELS

You may let Concierge know about upcoming small parcel deliveries.
Concierge may then open the door for the delivery and store the parcel
at the front desk for you to pick up. We plan to install automated parcel
lockers in the lobby in 2020.
NOTE: It is your responsibility to arrange and coordinate delivery of large parcels.
Rosette The junction boxes that are installed at the rosette location are rated to
What can I hang from the a maximum of 50lbs for a static load and 35lbs for a non-static load.
pre-wired light box in the dining area?
Bicycle Storage Lockers Bicycle storage lockers are located on levels P5 and P6. We do not
have additional bicycle storage lockers, but we are happy to take
Are extra bicycle storage lockers down your information and let you know if one becomes available.
available to purchase or rent?
Television Mounting We do not recommend mounting a television on the wall as there is

no backing for wall-mounted TVs. If Homeowners wish to mount a TV to
Can I mount a television on my wall? the wall, it is recommended that they provide necessary reinforcements.

FREQUENTLY ASKED
QUESTIONS
Q. A.
Wall Thickness Party wall construction has been specified by an acoustic engineer to
meet or exceed BC Building Code requirements. Wall construction includes
What is the wall separation two layers of drywall on each side, split stud construction with an air gap
between homes? between and acoustic insulation to both sides.
WiFi Capable Bosch Fridge Your Bosch fridge is Wi-Fi capable and can be controlled remotely using
a mobile device, if connected through your personal secure Wi-Fi network.
What does the WiFi symbol in See page 11 in your Bosch fridge-freezer user manual for more details,
my fridge mean? which points to the app found through www.home-connect.com. Some
features include push notifications when the fridge door has been left
open, remote temperature control, and remote diagnostics for warranty.
Window Blinds The blinds in your home have been chosen by an interior designer
intentionally to maintain your privacy while still maximizing your
Why do my blinds look different daylighting and views. Bedroom blinds block out more light than the
between rooms? living room blinds.
Window Glazing and “Tint” The tint of the glass is an architectural feature of the design with
no associated UV rating.
Why do the windows look tinted?
Exterior glazing that faces the Skytrain was reviewed by an acoustic
engineer and upgraded to a higher-performing acoustic to provide
superior isolation from Skytrain noise.

CUSTOMER CARE
What We Do
SHAPE Customer Care focuses on the quality finish of your home and your key handover
experience with a mandate to exceed expectations. This includes conducting detailed suite
inspections, your homeowner orientation, taking possession of your new home, and continuing
to be your point of contact throughout your warranty period.
Outlined below are the anticipated timelines and various touchpoints you can expect from
the SHAPE Customer Care Team.
ANTICIPATED TIMELINES & EXPECTATIONS LEADING UP TO YOUR COMPLETION DATE
1 Y e ar + 6 M o nt hs - Y e ar 6 - 8 Months 4 - 6 Months
Quality Control Homeowner Homeowner

Progress Updates
Suite Inspections Information Session Orientations
ANTICIPATED TIMELINES & EXPECTATIONS THROUGHOUT THE FIRST YEAR OF WARRANTY
2 Weeks - 1 Month 1 Month - 1 Ye ar 1 Ye ar +
Completion/Possession *Exclusive End of the One

of Homes and Residential Events (1) Year Warranty Period
Warranty Period Begins
*Exclusive Residential Events may be held and will be at the discretion of SHAPE.
Contact Information
Phone (604) 202-3960

Email TABcustomercare@shapeproperties.com
General Hours of Operation Monday to Friday 8:00am - 5:00pm
Please submit all warranty requests in writing through your SHAPE Living App.

CUSTOMER CARE
FREQUENTLY ASKED
QUESTIONS
Q. A.
Customer Care vs. Strata The SHAPE Customer Care team supports Homeowners with
informational events, pre-delivery inspections, homeowner orientations,
Property Management
key handover and review of in-suite conditions during the warranty period.
What is the difference between
SHAPE Customer Care and the SHAPE Customer Care mainly focuses on everything inside your home.

Strata Property Management The Strata Property Management Company ensures smooth daily
Company? operations for Homeowners, which includes but is not limited to
move-in and elevator scheduling, amenity bookings, strata resources
(such as meeting minutes and your Form K if you are renting out your unit)
and important notices. The company assigned to Brentwood ONE is AWM
Alliance Real Estate Group whose resources can be found through their
community website at www.awmalliance.com.
The Strata Property Management Company mainly focuses on
anything related to limited common property and the common property
of the building.
10

STRATA LIVING
STRATA CORPORATION MANAGEMENT
AWM Alliance Real Estate Group Ltd. is the Strata Management Company assigned to Brentwood ONE.
They will contact you shortly by letter to advise you of the exact amount and the commencement date
of your strata fees and additional information regarding your Strata Corporation and Governance.
The Strata Property Manager will coordinate the First Annual General Meeting (AGM) shortly following
when more than 50% plus one homes are transferred to the new Homeowners. A formal notice of this
meeting will be provided at a later date.
CONTACT INFORMATION
ST R A T A P R O P ER T Y M A NA G E R
Strata Property Manager Calin Ambrus
Email: calin@awmalliance.com
Phone: (604) 639-2187
F A CI LI T I ES M AN AGER & C O NC I E R G E D E S K
Facilities Manager Selvin Villatoro
Email: brentwood1manager@gmail.com
Phone: (236) 886-3520
Hours of Operation: Monday to Friday from 8:00am - 4:00pm

Concierge Desk
Email: brentwood1concierge@gmail.com
Phone: (604) 291-1123
Hours of Operation: 7 days a week from 7:00am - 11:00pm
ST R AT A P R O P ER T Y M A NA G E M E NT C O M PA NY
Company Name: AWM Alliance Real Estate Group Ltd.
Mailing Address: #401 – 958 West 8th Avenue,
Vancouver, BC V5Z 1E5
General Inquiries/24 Hour
Emergency Line: (604) 685-3227
Fax Line: (604) 893-1721
Website: Awmalliance.com
Email: info@awmalliance.com
After 5pm, the 24-Hour Emergency Line is for property management emergencies only.
Non-emergencies should wait until the next business day or be submitted by email.
Homeowners are encouraged to register to the Brentwood ONE Community Website via awmalliance.com.
Once registered, Homeowners and Residents will have access to Strata Corporation documents and a vast
number of other resources 24 hours a day. Please keep your online account up to date with a current email
and mailing address to ensure important strata notifications are received.
11

STRATA PROPERTY MANAGEMENT
FREQUENTLY ASKED
QUESTIONS
Q. A.
Strata Property Management AWM Alliance Real Estate Group Ltd. is the strata property
Company management company for Brentwood ONE.
How can I contact the Strata Property • Phone: (604) 685-3227

Management Company? • https://awmalliance.com/
• Or tap the Strata Property Management tile in your SHAPE Living App.
Who is the Strata Property
Management Company for
Brentwood ONE?
Annual General Meeting Under section 16 of the Strata Property Act, the developer must hold the
first annual general meeting of the Strata Corporation within six weeks of
When is the first AGM? the earlier of the date on which fifty (50%) percent plus one of the Strata
Lots have been conveyed to purchasers, and the date that is nine months
after the first conveyance of a Strata Lot to a purchaser.
Key Fobs/Unit Keys Please contact your Strata Property Manager to request additional
Who should I contact if I want to key fobs. Unit keys can be copied at the Homeowners’ discretion and
purchase additional key fobs and/ does not require approval from your Strata Property Manager.
or extra unit keys? *See contact information above.
Pet Policy Residents are allowed to keep one or more of the following:
a) A reasonable number (as determined by the strata council)
Are pets allowed?
of fish or other small aquarium animals;
b) Up to two caged birds; or
c) One dog or two cats or one dog and one cat
No vicious dogs are permitted in any strata lot or on any portion of the
common property.
Please contact your Strata Property Manager for current rules and bylaws.
12

STRATA PROPERTY MANAGEMENT
FREQUENTLY ASKED
QUESTIONS
Q. A.
Smoking Policy Residents are not permitted to smoke (including by way of an
electronic smoking device) anywhere on the common property or
What is the smoking policy? limited common property, including balconies and indoor common
areas like the elevator, hallways, parkade, bike storage lockers,
recreation areas, multi-purpose rooms, lobby and stairwells.
Please contact your Strata Property Manager for current rules and bylaws.
Strata Fees Please contact your Strata Property Manager for any strata fee related
questions or concerns.
Who should I talk to about
my strata fees?
13

BUILDING INFORMATION
15,000 Sq.Ft. Of Private Amenities
HOURS OF OPERATION
7 days a week from 6:00am to 11:00pm
Amenity Spaces Requiring a Reservation:

*These spaces will remain locked until a
reservation has been confirmed
• Guest Suites (fees will apply)

• Multi-Purpose Room
• Private Kitchen + Dining
• Music Room
• *Games Room and Lounge
(this space will remain open
during operational hours and
can be reserved for a
private event)
All other spaces on the amenity level will

remain open during operational hours.
14

BUILDING ACCESS
& SECURITY
Access
You have been issued two secure garage key fobs and two RFID key fobs which will provide
access to all entry points of the building and the parkade. Kindly note that the RFID key fobs do not
open parkade gates. Please report lost or stolen key fobs to the Strata Property Manager immediately.
Costs may apply.
If you would like to request additional secure key fobs, please contact your Strata Property Manager.
Security
Each entrance to the building is monitored by security cameras and 24-hour surveillance.
The enterphone has been programmed with your unique 4-digit code which you may provide
to your visitors to gain access the building lobby, your specific level and visitor parking.
Please do not provide access to anyone other than your family and friends.
Parking
Parking stalls in the underground parkade are located on levels P5 and P6 and have been assigned
to each specific unit. Please do not use any parking stalls except the numbered parking stall(s)
assigned to you.
Visitor Parking
Designated visitor parking spaces are available on level P4. Please be courteous to our visitors
and do not park your vehicle in visitor parking spaces.
Please contact your Strata Property Manager for current visitor parking rules and bylaws.
VISITOR PARKING RULES

1. Residents are not permitted to park in visitor parking.
2. Only visitors of Homeowners and Residents are permitted to park in visitor parking.
3. The Visitor Parking Pass MUST be visibly displayed on the dash of your vehicle to be considered valid.
4. Only one Visitor Parking Pass is issued and valid per unit.
5. Self-made parking passes are not to be used.
6. Vehicles are allowed a maximum of three consecutive 24 - hour periods in visitor parking per month.
7. Vehicles without a Visitor Parking Pass are subject to immediate towing at owner’s expense.
No exemptions.
Strata Management is not responsible for any damage or loss while your vehicle is parked on the property.
Unregistered vehicles and registered vehicles with no Visitor Parking Pass visibly displayed are subject
to fines and/or towing by Parking Enforcement.
15

PARKING
FREQUENTLY ASKED
QUESTIONS
Q. A.
Parking Parking stalls in the underground parkade are located on levels P5
and P6 and have been allocated to each specific unit. Please do not use
Where can I park? any parking stalls except the numbered parking stall(s) assigned to you.
Designated visitor parking spaces are available on level P4.

Please contact your Strata Property Manager for visitor parking rules
and bylaws. Please be courteous to our visitors and do not park
your vehicle in visitor parking spaces.
16

BUILDING SPECIFICS
STRATA CORPORATION
& INDIVIDUAL INSURANCE
Strata Corporation Insurance
Strata Corporation Insurance is funded through your strata fees and is arranged by the Strata Corporation
annually. In the event of an insurable common loss, the strata insurance will cover items that were originally
provided by the builder such as the building’s original installations.
BFL Canada is the insurance provider for Brentwood ONE.
Individual Insurance
Individual Insurance is recommended for the coverage of personal belongings, any alterations/improvements
to your strata lot, loss of rent and additional living expenses. The strata corporation policy does not extend
coverage to Homeowners within a strata lot and is not limited to these circumstances. Please consult with
your insurance provider to confirm you are adequately insured.

KEY ST R A T A CO R PO R A TI O N D E D U C TI B L E S I NC L U D E :
All Loss Risk $25,000

Water/Sewage Damage $100,000
It is strongly encouraged that all Homeowners carry sufficient insurance to cover an assessment up to the strata deductible limits.
Brentwood ONE Building Details
Rental Level 5 to Level 32 (300 homes)

Strata Level 33 to Level 62 (291 homes)
Size of Homes Approx. 539 sq. ft. to 2819 sq. ft.
Types of Homes 1, 2, and 3 bedrooms
Developer Shape Properties
Architect James K.M. Cheng Architects
Interior Designer BYU Interior Design
Completion December 2019
Amenities Two guest suites, gym, indoor/outdoor yoga space, business centre,
meeting room, music room, private dining room, games &
lounge room, outdoor barbecue space.
Garbage Type Compactor
17

FREQUENTLY ASKED
QUESTIONS
Garbage, Recycling & Compost
Q. A.
Garbage, Compost, and The Garbage and Recycling Room (refuse room) is located on level P5 in the
parkade and can be accessed via the Brentwood ONE residential elevator.
Recycling
For over-sized materials, please contact your Strata Property Manager to
Where is the Garbage & Recycling
dispose of these items properly. This room can be accessed by residents
room and what is the process only by using the secure key fob. It is the responsibility of the residents to
for using it? place items in the appropriate bins.
- Compactor: Garbage in tied black bags and organics in tied compostable bags.
- Recycling Bins: Approved items such as cardboard, paper, clean plastic containers,
cartons and aluminum.
- Visit metrovancouverrecycles.org to find a location to recycle or donate other items,
such as electronics, furniture, batteries, light bulbs, metals, etc.
- Visit aforceofnature.ca to learn more about our waste manager, Revolution.
Please see the below links for more information about the City of Burnaby’s
separate curb-side collection program:
Recycling Guidelines, Green Bin Guidelines, Garbage Guidelines
18

BUILDING FEATURES & USE
Mail Room, Parcel Room and Storage
Mail Room
The mail room is located on the ground level lobby. Mailboxes have been allocated to each specific
unit and can be accessed using the mailbox keys provided to you.
Parcel Room
The parcel room is located on the ground level lobby. Parcels and packages that do not fit inside
your mailbox will be delivered to your secure parcel lockers that can be retrieved 24 hours/day.
Bicycle Storage Lockers

Bicycle Storage Lockers are in the parkade on level P5 or P6 and can be accessed using your
secure key fob. Please ensure all items are stored within your designated Bicycle Storage Locker.
Storing these items is done at your own risk. The Strata Corporation is not responsible for lost,
stolen or damaged items. We encourage you to keep your locker secured and store items elevated
off the floor or covered in plastic to prevent water damage.
19

Loading Bay
Loading Bay & Move In/Out Guidelines
The loading bay can be accessed from Lougheed Highway Westbound through the driveway immediately
after Beta Avenue. This will take you directly to the loading bay on level P4 where all deliveries must be
scheduled in advance.
IMPORTANT NOTES:
• Maximum loading bay height clearance: 13 ft 6 in
• All move-ins must be scheduled with your Strata Property Manager. Unscheduled appointments
or deliveries will be denied access to the loading bay.
• You may arrive up to a maximum of 15 minutes early.
• Vehicles other than those used for moving will be towed at the owner’s expense,
as well as those left in the loading bay after the confirmed move-in time.
• Vehicles parked in the incorrect loading bay will be towed at the owner’s expense.
• Closed toe shoes are required in the loading bay at all times.
• Speed limit in the loading bay tunnel must be followed.
P4 Loading Bay Map Overview

Entrance to the Tower ONE loading bay can be accessed from the Lougheed Highway westbound lane,
as shown on the map located in Appendix 2. Signage will be placed during move-in days. Moving trucks
cannot park on Willingdon Avenue or Halifax Way to unload.
Please see the Tower ONE Strata Loading Bay Map located in Appendix 2 for your reference. After passing
the entrance gate, check in with our Security team. Make sure your moving company driver is aware of your
unit number, which is required if you are not present. Access is only granted to units during their scheduled
move-in time.
Drive down to Level P4 and follow the green path shown on the map to the Residential Loading Bays.
You will be assigned a bay for unloading into the staged area. The blue dotted lines lead from the
Residential Loading Bay to the T1 Strata Elevator Lobby and your assigned elevator.
See Appendix 2 for Loading Bay Map
Waste Disposal
Residents must dispose of all waste in the Tower ONE Garbage Room located just outside the elevator
lobby on level P5. Do not dispose of garbage, recycling or flattened cardboard in the Loading Dock
area or Parkade.
Security
The property is monitored by security cameras, including the Loading Bays and elevators. Residents are
responsible for any damage caused as a result of deliveries, misuse of elevators, or wrongly disposing of
waste. Violators will be fined.
To contact Security at the loading bay, please call (604) 968-5944
20

TELUS
Telephone/Internet/Cable
Please notify your booking with your Strata Property Manager. Access into the communication
room is required for any telephone/internet/cable providers.
Our house-warming gift to you.
Enjoy 1 year of TELUS Up to
home services at $0 $
2,220
in value
when you sign up for 2 years.
1
$0/mo for the first 12 months

1
Regular prices apply thereafter
Internet 300 Optik TV® Essentials Home Phone Lite
300 mbps upload/download speed Over 125 basic channels Unlimited local calling,
(unlimited monthly data on a 2-year term) based on your region 1 calling feature
Current regular price $115/mo Current regular price $40/mo Current regular price $30/mo
Upgrades with incredible savings.

As a preferred customer, get access to great internet and TV upgrade prices. Just ask us!
Offer only available through our

New Home Dedicated Centre
at 1-855-277-0619
Special code: EDGE-NEWHOME
In partnership with:
21

MY HOME
ITEMS IN MY HOME – FIXTURES & FINISHES
Appliances: Market Suite Specifications
COOKTOP 24” - GAS
MODEL: NGM5455UC
LOCATION: KITCHEN
Manufacturer: Bosch
Manufacturer Warranty: 1 year limited
Supplier: BSH Home Appliances
Installer: Angel’s Appliances
Operation, Care, Warranty Manual
Available for Download via your SHAPE Living App
COOKTOP 30” - GAS

MODEL: NGM8055UC
LOCATION: KITCHEN
Manufacturer: Bosch
DISHWASHER
MODEL: SHV4AT53UC
LOCATION: KITCHEN
Manufacturer: Bosch
MICROWAVE
MODEL: NN-ST663S
LOCATION: KITCHEN
Manufacturer: Panasonic
Supplier: Midnorthern Appliance
22

MY HOME
OVEN
MODEL: HBE5451UC
LOCATION: KITCHEN
Manufacturer: Bosch
RANGE HOOD 24”

MODEL: HUI54451UC
LOCATION: KITCHEN
Manufacturer: Bosch
RANGE HOOD 30”

MODEL: HUI50351UC
LOCATION: KITCHEN
Manufacturer: Bosch
FRIDGE/FREEZER 24”
MODEL: B091B80NSP
LOCATION: KITCHEN
Manufacturer: Bosch
23

MY HOME
FRIDGE / FREEZER 24”
MODEL: B24IB700SP
LOCATION: KITCHEN
Manufacturer: Bosch
WASHER
MODEL: WAT28400UC
LOCATION: KITCHEN
Manufacturer: Bosch
DRYER
MODEL: WTG86400UC
LOCATION: KITCHEN
Manufacturer: Bosch
Electrical: Market Suite Specifications

LIGHTING - TRIM
MODEL: AX4MG - CLR
LOCATION: KITCHEN POT LIGHTS
Manufacturer: Philips
Supplier: Ocean Pacific
Installer: Mott Electric
24

MY HOME
LIGHTING - BULB
MODEL: LED 6.5W GU10
LOCATION: KITCHEN LIGHT BULBS
Manufacturer: CNA Lighting

LIGHTING - TRIM
MODEL: AX4MG - SH
LOCATION: SUITE SHOWER POT LIGHT
Manufacturer: Philips
LIGHTING - FLUSH MOUNT

MODEL: MX 3525 - 11GU24
LOCATION: HALLWAY(S) AND DEN
Manufacturer: Maxlite
LIGHTING - CEILING COVER PLATE

MODEL: CP3540
LOCATION: DINING ROSETTE
Manufacturer: Arlington Industries

Manufacturer Warranty: Not Applicable
25

MY HOME
LIGHTING - UNDERMOUNT CABINET LIGHTS
MODEL: KUOMI 2 PUCK LIGHTS
LOCATION: KITCHEN UPPER CABINETS UNDERMOUNT LIGHTS
Manufacturer: Armory
Supplier: Inform Projects
Installer: Inform Projects
LIGHTING
MODEL: AFFEX / AX4GU NNC / AX4MG CLR 10W
LOCATION: THROUGHOUT
Manufacturer: Philips Lightolier

LIGHTING
MODEL: AFFEX / AX4GU NNC / AX4MG - SH 10W
Manufacturer: Philips Lightolier

26

MY HOME
LIGHTING
MODEL: FM3506 - CH
LOCATION: WALK - IN CLOSET WHERE REQUIRED
Manufacturer: Kuzco Lighting

Supplier: Nuvo Sales
POWER SUPPLY - TR DUPLEX RECEPTACLES

MODEL: TR1107
Manufacturer: Eaton
Supplier: Mott Electric
POWER SUPPLY - TR DUPLEX RECEPTACLES

MODEL: TR1307
LOCATION: KITCHEN
Manufacturer: Eaton
POWER SUPPLY - SWITCHES

MODEL: DECORATOR SWITCH - 7503
LOCATION: KITCHEN
Manufacturer: Eaton
27

MY HOME
SMOKE DETECTOR / ALARM
MODEL: KIDDE P1275CA
Manufacturer: Kidde
SMOKE / GAS DETECTOR / ALARM

MODEL: KIDDE 900 - 0133
Manufacturer: Kidde
Heating & Ventilation: Market Suite Specifications

BASEBOARD HEATER
LCM3007W21 / LCM4010W21 / LCM5012W21 /
MODEL:
LCM6015W21 / LCM9025W21

LOCATION: LIVING ROOM / BEDROOM(S)
Manufacturer: Dimplex
Manufacturer Warranty: 1 year complete, 10 year element
Supplier: Dimplex
THERMOSTAT
MODEL: HTC621W
LOCATION: LIVING ROOM / BEDROOM(S)
Manufacturer: Dimplex
Manufacturer Warranty: 2 year warranty
Supplier: Dimplex
28

MY HOME
Interior: Market Suite Specifications
BI-PASS DOORS
MODEL: BI-PASS DOORS: 260 SERIES 2 - PANEL & 3 - PANEL
LOCATION: DEN / 2ND BEDROOM
Manufacturer: Modaporte
Supplier: Oakmont Industries Ltd.
Installer: Oakmont Industries Ltd.
CABINETS - MODERN GREY

MODEL: CLOUD GREY KAPPA 1PS 11
LOCATION: KITCHEN / BATHROOM
Manufacturer: Armony
Manufacturer Warranty: 2 years limited
CABINETS - CONTEMPORARY WHITE

MODEL: LARCIE GRIGIO
CABINETS - WEST COAST NATURAL

MODEL: ARMONY LIGHT OAK, CLEF ROVERE LA99 LIGHT MATRIX
29

MY HOME
CABINETS
MODEL: NEVE 1235
LOCATION: KITCHEN
CABINETS
MODEL: NEVE 1235 W / MIRRORED DOORS
LOCATION: BATHROOM
CABINETS
MODEL: CLOUD GREY KAPPA VERTICAL WOOD GRAIN
CABINETS
MODEL: BIANCO GLASS PET LAMINATE PENTHA
30

MY HOME
CABINETS
MODEL: BIANCO GLASS PET LAMINATE KAPPA WITH GALA
CABINETS
MODEL: BIANCO GLASS PET LAMINATE W/ MIRROR
LOCATION: BATHROOM MEDICINE CABINET
CABINETS
MODEL: CLEAF LIGHT OAK LA99 MATRIX KAPPA
COUNTERTOPS
MODEL: CAESARSTONE / QUARTZ / 2141 BLIZZARD
LOCATION: KITCHEN
Manufacturer: Caesarstone
Supplier: Caesarstone
Installer: Atlas
31

MY HOME
DOOR
MODEL: FLAT PANEL SLAB DOOR
LOCATION: ALL INTERIOR RESIDENTIAL SUITE DOORS
Manufacturer: Masonite Flush Door Series

Installer: Finished Construction Ltd.
DOOR
MODEL: MELROSE SOLID CORE DOOR / MDF PAINT GRADE
LOCATION: SUITE ENTRY DOOR

DOOR HARDWARE
MODEL: PRIVACY - BERGEN 30 - D006224PC
LOCATION: BATHROOM SWING DOORS / BEDROOM SWING DOOR(S)
Manufacturer: Taymor Industries Ltd.

DOOR HARDWARE
MODEL: PASSAGE - BERGEN 30 - D006234PC
LOCATION: BEDROOM SWING DOORS

32

MY HOME
DOOR HARDWARE
MODEL: INSIDE TRIM - BERGEN 30 - HL0062PC
LOCATION: CLOSET SWING DOORS

DOOR - POCKET DOOR

MODEL: FLAT PANEL SLAB DOOR / MDF PAINT GRADE
LOCATION: BATHROOM / CLOSET

DOOR - POCKET DOOR HARDWARE

MODEL: POCKET DOOR LOCK 33 - PC680RD
LOCATION: BATHROOM / CLOSET

Manufacturer Warranty: Lifetime mechanical warranty, 5 year finish warranty
Supplier: Taymor Industries Ltd.
33

MY HOME
FLOORING - MODERN GREY
MODEL: LAMINATED WOOD - GREY BRUSHED OAK
Manufacturer: Kronos
Supplier: European Touch Hardwood Inc.
Installer: Jordan’s
FLOORING - MODERN GREY

MODEL: PORCELAIN TILE - MONO COLORI / LEAD / MCL 1224
LOCATION: BATHROOM / LAUNDRY ROOM
Manufacturer: Not Applicable

Supplier: Ames Tile + Stone Ltd.
Installer: Bridgewater
FLOORING - CONTEMPORARY WHITE

MODEL: LAMINATED WOOD - OAK NEWCASTLE
FLOORING - CONTEMPORARY WHITE

MODEL: PORCELAIN TILE - MONO COLORI / FOG / MCF 1224

34

MY HOME
FLOORING - WEST COAST NATURAL
MODEL: LAMINATED WOOD - OAK SANDERSON
FLOORING - WEST COAST NATURAL

MODEL: PORCELAIN TILE - MONO COLORI / FOG / MCF 1224

ROLLER BLINDS
MODEL: VIEW 1 PREMIUM / EB66480105
LOCATION: BEDROOM
Manufacturer: Elitex
Supplier: Brite Blinds
Installer: Brite Blinds
ROLLER BLINDS
MODEL: VIEW 5 OR 3 / 3% = EB48500105 5% = EB48410105
LOCATION: LIVING ROOM
Manufacturer: Elitex
Supplier: Brite Blinds
Installer: Brite Blinds
35

MY HOME
WALL PAINT
MODEL: BENJAMIN MOORE / 0C - 61 / WHITE DIAMOND / EGG SHELL
LOCATION: WALLS
Manufacturer: Benjamin Moore

Supplier: New York Painting
Installer: New York Painting
WALL PAINT
MODEL: BENJAMIN MOORE / 0C - 61 / WHITE DIAMOND / SATIN
LOCATION: TRIM / WOODWORK

WALL PAINT
MODEL: BENJAMIN MOORE / 0C - 61 / WHITE DIAMOND / FLAT
LOCATION: CEILINGS

WALL TILE - MODERN GREY

MODEL: FIRST SNOW , M190 - 1224IL
LOCATION: KITCHEN BACKSPLASH
Manufacturer: Bridgewater
Supplier: Daltile
36

MY HOME
WALL TILE - CONTEMPORARY WHITE
MODEL: NERO ANTICO MARBLE , NA12
Supplier: C + S Tile
WALL TILE - WEST COAST NATURAL

MODEL: FIRST SNOW , M190-1224IL
Supplier: Daltile
WALL TILE
MODEL: COLOUR + DIMENSION - CDC ARCTIC WHITE
LOCATION: BATHROOM SURROUND
Supplier: Olympia
37

MY HOME
Plumbing: Market Suite Specifications
BATHROOM ACCESSORIES - CURTAIN ROD
MODEL: 02 - DP9683
LOCATION: BATHROOM
Manufacturer: Taymor
Supplier: Taymor
BATHROOM ACCESSORIES - PAPER TOWEL HOLDER

MODEL: ASTRAL 02 - D2838
LOCATION: BATHROOM
Supplier: Taymor
BATHROOM ACCESSORIES - TOWEL BAR

MODEL: ASTRAL 04 - 2818
LOCATION: BATHROOM
Supplier: Taymor
FAUCET
MODEL: METRIS WALL - MOUNTED SINGLE - HANDLE FAUCET TRIM / 31086001
LOCATION: BATHROOM
Manufacturer: Hansgrohe
Supplier: Westpoint Sales Inc.
Installer: Lisi Mechanical
38

MY HOME
FAUCET
MODEL: MINTA / 32319 00E
LOCATION: BATHROOM
Manufacturer: Grohe
Manufacturer Warranty: Lifetime
Supplier: Sierra Sales
GARBURATOR
MODEL: BADGER 5
LOCATION: KITCHEN
Manufacturer: Insinkerator
Supplier: Equipco
SHOWER FIXTURE - HEAD

MODEL: RAINDANCE S 150 AIR GREEN 1 - JET / 04342000
LOCATION: BATHROOM
SHOWER FIXTURE - ARM

MODEL: RAINDANCE SHOWERARM 9”/ 27422001
LOCATION: KITCHEN
39

MY HOME
SINK - STAINLESS STEEL
MODEL: TECHNA TCX 110 - 18
LOCATION: KITCHEN
Manufacturer: Franke
Manufacturer Warranty: Lifetime
Supplier: Westpoint Sales
TOILET
MODEL: DURASTYLE TWO - PIECE / 216001
LOCATION: BATHROOM
Manufacturer: Duravit
Supplier: Duravit
WALL HUNG LAVATORY

MODEL: VERO / 032985..60 / 00 WHITE ALPIN
LOCATION: BATHROOM
Manufacturer: Duravit
Supplier: Duravit
Exterior: Market Suite Specifications

GAS OUTLET
MODEL: G0101 - 2 # SS
LOCATION: PATIO
Manufacturer: Burnaby Manufacturing Ltd.

Supplier: Burnaby Manufacturing Ltd.
40

TIPS FOR HOME OPERATION
IMPORTANT SHUT OFF
LOCATIONS IN YOUR HOME
Main Water Shut Off
The location for your Main Water Shut Off can be found on your specific floorplan located in the Important
Locations in Your Home tile in your SHAPE Living App. Your Main Water Shut Off controls all the water in
your home. This is important to note in times of any plumbing work, being away from your home for an
extended period and whenever you require the water to be shut off in your home.
Gas Shut Off

Your Gas Shut Off is directly under your cooktop in your kitchen. This is a yellow valve. If your valve is
perpendicular to your gas pipe, it means that your gas line is off. Conversely, if your valve is parallel to your
gas line, it is turned on. If you are leaving for an extended amount of time, it is recommended to turn the
gas line off.
Dishwasher Shut Off

Your Dishwasher Shut Off can be found under your kitchen sink running along the bottom of the cabinet.
Please refer to your Main Water Shut off if work is being done to your dishwasher. It’s recommended to
shut off all the water in your home if you are away for an extended period of time.
Electrical Panel
The location for your Electrical Panel can be found on your specific floorplan located in the Important
Locations in Your Home tile in your SHAPE Living App. This is where you can find all electrical breakers in
your home and where you can reset any tripped electrical outlets. To reset, simply turn off tripped switches
and turn back on.
Housekeeping tip: To determine if your power failed while you were away for an extensive period,
you can follow these steps prior to leaving for your trip:
1 . Fill a clear container with water and freeze it

2. Before you leave, place a coin on the top of the frozen water
3. If the coin has moved from the top of the ice, you will know that the power went off for an amount of time.
Depending on how far down the coin has gone, you can decide if your frozen food has been spoiled.
This is a great trick for knowing if the food in your freezer is still good for consumption.
41

Heating and Humidity

Thermostat
Your thermostat instructions can be reviewed via the hard copy manual or the digital copy found on
your SHAPE Living App. The thermostat in your living room is separate from your bedroom thermostat(s).
Please see our Customer Care video for instructions on how to program your thermostat.
Humidity
Your HRV controls the fans in your bathroom(s) and the airflow in your unit. To help minimize excess humidity
in your home, it is best to leave the controls on normal and/or high. Be aware of the humidity in your home,
as too much can cause mold and mildew growth. Winter conditions may exacerbate the issue of humidity
and cause condensation on your windows. To reduce humidity, utilize your fan systems (in your HRV, bathroom
and range hood) and open your window coverings so warm, moist air is not trapped in your home. Cooking,
fish tanks, baths, showers, dryers and humidifiers can all cause excess humidity, especially in cold weather.
Plumbing
Outdoor Patio Hose-bib
Your Outdoor Patio Hose-bib is not meant for year-round patio cleaning. There will be specified days when your
Strata Property Management Company notifies each Homeowner when patio cleaning will be allowed. Please be
mindful that any excess water that comes off your patio will leak down on your neighbours’ patio and /or possibly
in an open window or patio door. Please refrain from allowing excess water to run off your patios as a common
courtesy to all your neighbours.
Frozen Pipes
Some outside hose bibs are self-draining and freeze-proof, but in order for this fixture to be effective it is
recommended to remove the hoses during cold weather, especially before freezing weather. If a hose
flow diverter is left attached, the water that remains in the hose and hose bib can freeze and expand back into the
pipe, causing a break in the line. For added prevention of frozen pipes, you can purchase outside faucet covers for
your patio hose bib.
NOTE: Neither your builder nor your warranty provider warrant hose bibs against freezing. If freezing and water
damage occur, it is the individual insurance of the Homeowner that will be responsible for the claim.
42

Fire Sprinklers
Your fire sprinklers have been installed in various locations of your home. They are always in your closets and
the main areas of your home and have been installed to protect your home in-case of a fire emergency.
Fire sprinklers are operated and set off by a glass filament inside of the metal barrier by heat and/or if the
filament is contacted. The glass filament is usually red but can also be orange. If this glass filament is struck
it can cause them to discharge unnecessarily. Be careful not to contact them when moving items in a closet
or during your move. DO NOT hang anything from your fire sprinkler. Any changes or tampering of fire sprinklers
is prohibited.
Appliances
Register Your Appliances
By registering your appliance, you are providing the manufacturer a way to contact you in the case a Safety
Recall or Warranty Service is required. You are also able to enter the model number and any information the
manufacturer needs when you have to service your appliance. This will also provide you a better way to find
filters or replacements parts if needed. https://www.bosch-home.ca/en/mybosch/registration
Dryer Lint Trap

The dryer in your home is a ventless (no steam) condensation dryer which requires the lint trap to be cleaned
regularly in order to run at full efficiency. Please refer to your care guide for your dryer for further information.
Garburator
Your sink garburator is great for small food scraps that are not easily caught by the sink strainer. It is not advised
to put food down the garburator that can be placed in your organics bin. For the longevity of your garburator,
avoid fibrous foods such as bananas, celery stalks, etc.
If you would like to do any cleaning or must get something out of your garburator that requires your hand
going in, we advise that you unplug the garburator plug from underneath the sink.
Housekeeping tip: To freshen up your garburator use citrus peels and a few ice cubes. This however will
not clean your Garburator from slime/food build up. It is still advised that you do the proper cleaning steps
in your appliance manual.
Hood Fan Filter

Your Hood Fan Filter can be hand washed or put in your dishwasher. Please note that discoloration is normal.
Replacement of your hood fan filter can be found on the Bosch website.
43

WARRANTY
My Home Warranty
Your home is covered by our Builder Warranty and SHAPE Customer Care Program, supported by
National Home Warranty.
You can read more about warranty limitations and exclusions in their “Performance Standards Guidelines”
located here: https://www.nationalhomewarranty.com/tools/homes/
IMPORTANT: Please refer to your Warranty Certificate for confirmation as well as other details pertaining to
your warranty coverage. Further information on the specifics of your new home warranty coverage is available
online at www.nationalhomewarranty.com
Coverage
New homes built in BC are protected by 2-5-10 home warranty insurance, as set out by the Homeowner
Protection Act of BC. Licensed residential builders are regulated by the B.C. Housing Licensing & Consumer
Services. Mandatory warranty insurance includes the following coverages:
2 Years 5 Ye ars 1 0 Ye ars
12 months’ coverage for 5 years’ coverage on 10 years’ coverage on

defects in material and the building envelope major structural items.
labour for your unit. including unintended
water penetration.
15 months’ coverage for
defects in material and
labour for the common
property.
24 months’ coverage for

defects in material and
labour for major systems
(heating, electrical,
plumbing, etc.).
This statutory protection is widely recognized as one of the strongest and most effective home
warranty standards in Canada. To learn more about consumer protection legislation and regulations,
visit https://www.bchousing.org/licensing-consumer-services/publications
44

HELPFUL WARRANTY
TERMS & DEFINITIONS
Q. A.
Warranty Coverage MANUFACTURER’S WARRANTY
The 1-year manufacturer’s warranty for all appliances is covered directly
What is the difference between through Bosch or Panasonic, depending on the appliance. See the Appliance
the 2-5-10 warranty and the Registration FAQs for more details. Some other manufacturers may have
manufacturer’s warranty? their own extended warranty coverages that may or may not apply, of which
coverage is the Homeowner’s responsibility to determine.
2-5-10 WARRANTY
Separately, new homes built in British Columbia are protected by 2-5-10 year
home warranty insurance, as set out by the province’s Homeowner Protection
Act. Your new home’s mandatory warranty insurance includes coverage as
outlined on the previous page.
To learn more about consumer protection legislation and regulations, visit

bchousing.org/licensing-consumer-services.
Please refer to the Warranty Information tile in the SHAPE Living App for more
information.
Common Property Any part of the land and building that are shared or common spaces;
not part of or within a Strata Lot. These areas are the responsibility
What is considered common property? of the Strata.
Examples include but are not limited to: landscaping, parkade, hallways,
lobby, exterior building, plumbing, electrical, hvac distribution system and
mail room.
Limited Common Common property that has been designated on the strata plan for the
exclusive use of one or more strata lots. These areas are the responsibility
Property
of the Strata.
What is considered limited Examples include but are not limited to: Balcony, patio, landscaping,
common property? driveway, parkade, bicycle storage rooms and lockers.
Strata Lot The interior area of each individual home. These areas are the
responsibility of the homeowner.
What is a strata lot?
Examples include but are not limited to: Interior walls, ceilings,
flooring, windows, interior doors, cabinets, light fixtures, and all
other interior finishing.
45

TYPES OF WARRANTIES
HOW DO WARRANTIES DIFFER?
Warranty Description Who to Contact
A full warranty usually grants that the defective product will be fixed or Product Manufacturer
replaced at no charge. You should not have to do anything unreasonable to
Full Warranty obtain a full warranty service, such as sending your built-in dishwasher to the
supplier in its original packaging. The warranty may be in effect throughout
the entire term of its coverage, whether or not the product changes hands
to a new owner. This warranty may only cover certain components, such as
internal parts. Please read the manufacturer’s information for further details.
Product Manufacturer
A limited warranty has fewer features than a full warranty, such as covering
Limited Warranty parts but not labour. You may have to absorb some of the repair cost if the
warranty value was pro-rated. A full warranty may cover part of the product
with a limited warranty on the remainder. Please read the manufacturer’s
information for further details.
Company Letter This signed document is usually on company letterhead and is very concise Product Vendor
of Guarantee and specific regarding how a problem will be addressed.
Unless a product is marked “as is,” there is still an implied warranty— Product Vendor
consumer rights created by law. The most common is “warranty of
merchantability,” which means the seller promises the product will do what
Implied Warranty it is supposed to do. Another type is “warranty of fitness,” following the
seller’s advice that it is suitable for a particular use. Abuse, misuse, improper
maintenance and ordinary wear are not covered under an implied warranty.
A product purchased without a warranty may indicate the item is low quality,
discontinued or damaged, and should be available at a reduced price.
An extended warranty is usually purchased separately, often through a third Vendor of

Extended party, and may only cover certain parts or repairs. You should assume an Extended Warranty
item is not covered if it is not specified in the warranty fine print. There may
Warranty be clauses that require you to take specific action, such as contacting the
company in a set time. Some contracts require you to pay a deductible or
cancellation fee.
Year End Be sure to submit all outstanding warranty claims before the 1-year SHAPE Customer Care
Warranty anniversary of your possession date.
SHAPE Customer Care

2-5-10 Year New homes built in BC are protected by 2-5-10 home warranty
insurance, as set out by the Homeowner Protection Act of BC. See the
Warranty My Home Warranty section above for more details.
46

SERVICE & REPAIR
DURING MY HOME WARRANTY
We have made every effort to ensure your home is move-in ready. However if there are any items requiring
attention in your home during the applicable warranty period, you may submit a warranty service request in
writing via your SHAPE Living App to SHAPE Customer Care.
Before submitting a warranty service request or handling any issues in your home, it is important to
determine the urgency of the issue to ensure the correct response:
For life threatening emergencies requiring emergency services personnel (fire, police, ambulance),
always call 9-1-1.
Urgency Description Action
Issues that affect the immediate use of the home and well-being of the Please contact
resident(s) requiring skilled attention. Examples include: AWM Alliance at
Urgent • Total loss of water (604) 685-3227
• Flooding (24 Hour Emergency Line).
• Total loss of electricity
• Total loss of heat
Issues that may be a safety hazard or can cause greater damage to your
home if left unattended for a period of time. Examples include: Contact SHAPE
Immediate / • Loose railings or other balcony concerns
• Malfunctioning plumbing
Customer Care during
the first two years of
Non-Urgent • Water seepage visible as damp areas on surfaces;
your warranty or AWM
• Window seal failure (the space inside the sealed glass becomes foggy)
• Window cracks not due to accidents Alliance thereafter.
• Exterior or entry doors and windows that no longer fit or function properly
• Cracked or broken tile in the shower not due to accidents
These items should be

Items that do not affect the use and well-being of the home. Examples compiled and submitted
Low include; drywall and/or ceiling cracks, nail pops, cracked floor tile. at the end of the
warranty period.
Contact the
appropriate appliance
Appliances Any warranty related services for your household appliances. manufacturer directly.
See the “Items in my
Home” section or
visit your SHAPE
Living App.
47

SERVICE & REPAIR
DURING MY HOME WARRANTY
For issues affecting the use of common areas and well-being of the building, please contact AWM Alliance
at (604) 685-3227. Examples include:
Urgency Description Action
Urgent • Parkade gate not functioning Please contact

• Building security compromised (i.e. an entrance/exit door AWM Alliance at
not functioning or intruder) (604) 685-3227
(24Hour Emergency Line).
Immediate / • Bicycle Storage Locker fob is not functioning Please contact your
Strata Property Manager.
Non-Urgent
Low • Common area light bulbs are out and require replacement Please contact
your Strata Property
Manager.
IMPORTANT: Failure to follow the appropriate process for obtaining service or repairs under warranty may void your warranty.
48

WARRANTY MAINTENANCE
REQUEST PROCESS
To submit a warranty maintenance request,
we encourage you to log in to your SHAPE
Living App on your mobile device.
Enter the username and temporary

password provided to you and complete
the following steps:
STEP 1 STEP 2 / 2.1 Add Photo: STEP 2 / 2.2 Add Photo:

Starting the Maintenance request Maintenance Request Submission Please Describe the Issue
Press the + sign in the title to start a By selecting “Add a photo (optional)”
new Maintenance Request. and take a photo or pick a photo from
your photo library. Then provide a brief description
of the issue and complete the
It is best to include as many photos remaining sections before
of the maintenance request you are submitting your Warranty Request.
submitting as it helps us determine
the best action towards a solution.
49

REQUEST PROCESS
STEP 2 / 2.3: STEP 3: STEP 4:

Indicate if staff may enter your You’ve submitted your request. Wait for our confirmation that
home when you’re not there. What is next? your request has been received.
Yes > Leave Green.
No > Switch green off and tell us what

days and times you are allocating
for this maintenance request. Please
note that some items are time
sensitive and may require more
flexibility for our trades to complete
their work.
Press “Submit” in the top right corner

of the screen to submit your request.
50

REQUEST PROCESS
Once submitted, you will receive a notification that your request has been received
and will be processed as follows:

1. Within one to three business days, SHAPE Customer Care will assess your request based on the
photo and description you provide to determine whether the item is covered under warranty.
If there is any uncertainty in respect to the submission, we will contact you to clarify the issue
and schedule a physical assessment to confirm. Please note that your assessment appointment
may not be scheduled within one to three business days from when your submission was received.

2. If the submission is warrantable, SHAPE Customer Care will arrange for service with the
appropriate service/trade(s).

Within five business days, SHAPE Customer Care will contact you to schedule a time
3.
to access your home for the service.
IMPORTANT: Please be prepared to provide access to your home for warranty repairs.
Should access be denied, warranty can be voided. Warranty repairs will be completed
Monday to Friday between 8:00am and 4:00pm only.

4. As scheduled, the deficiency contractor(s) will complete the warranty repairs
requested from SHAPE Customer Care. Any invoices received for non-warranty work will
be forwarded to the Homeowner.

5. The SHAPE Customer Care Team will send an App and/or Email notification that
the work has been completed in your home after the scheduled service.
Please Do: Please Do Not:
• Send requests PRIOR to the • Report warranty items over the phone;
expiration date of your warranty
• Present or submit service requests to anyone other
• Report your warranty requests for than your builder and/or warranty provider;
service on your SHAPE Living App
as a “Maintenance” submission or • Attempt to repair yourself or hire someone externally
in writing by email
• Ask the contractor to fix other items while completing
• Be prepared to provide access to your service request. Any invoices received for non-warranty
your home work will be forwarded to the Homeowner.
• Where possible, please include all

your requests in one submission
51

CARE & MAINTENANCE
OF YOUR HOME
Tips for Maintaining Products in Your Home
Maintenance
Maintaining your home is important to protect your home warranty insurance rights. These tips provide
information on the care and maintenance of your new home. In addition to routine care, continued attention to
minor maintenance saves you more serious, time-consuming and sometimes costly repairs later. Note also that
neglecting routine maintenance can void applicable limited warranty coverage on all or part of your home.
By caring for your new home attentively, you ensure uninterrupted warranty coverage and the enjoyment
of your home for years. The attention provided by each Homeowner contributes significantly to the overall
desirability of the community. Be aware that Licensed Residential Builders and warranty providers have a
responsibility to provide maintenance information to the original buyers of a home if they want to make home
warranty insurance coverage conditional upon proper maintenance.
MAIN A good habit to develop is to test all the faucets regularly and swap out old
PLUMBING & GAS washers when taps begin to drip. Once a year, top up floor drains with water
to prevent sewer gases from entering your home (a properly installed drain
should have a trap—a U-shaped pipe that holds water and prevents sewer
gas, such as methane, from seeping into your home). A trick is to pour a
quarter cup of mineral oil down the drain. The mineral oil sits on the water
barrier and slows down the rate of evaporation.
Clogs - Only flushing the appropriate waste down toilets and routinely
cleaning out drain plates of hair will ensure that the pipes remain unclogged.
Never flush or wash hot or cold grease or oil down a drain. In particular, hot
grease or oil will travel down the pipes and congeal when it cools, sticking
to the pipe walls and causing blockages. This is not covered by your
warranty. Always use plenty of cold water when running the garburator, do
not force any material into the appliance and allow sufficient time for material
to be chewed up by the blades of the unit to prevent clogs.
Shut-offs - It’s always a good idea to make sure you know where the main
water shut off valves and gas shut off valve for the cooktop (underneath
the cooktop) are located. Test the valves every year to make sure they are
working—and that you can get to them if you need to.
If you smell or suspect a gas leak (smell of rotten eggs) leave the home and
contact Fortis BC 1-800-663-9911 immediately for emergency service.
52

CARE & MAINTENANCE
OF YOUR HOME
ELECTRICAL Consider hiring professionals when it comes to electrical work.
However, even if professionals do the bulk of the electrical repairs around
your home, there are steps you can take to ensure things are in proper
working order. For instance, you can make sure each light fixture is fitted
with the appropriate bulb wattage. If you use a 150-watt bulb in a fixture
that’s only designed for 100 watts, it can shorten the life of the bulb and the
light fixture. You can also check your ground fault outlets (GFCI) by pushing
the test/reset buttons. While you’re at it, check outdoor outlets and cords
to make sure they aren’t damaged, and replace or repair frayed wires
and plug heads.
Finally, schedule annual alarm tests, routine battery replacements in all

detectors and replace all fire detectors every 10 years, when the alarms
begin to degrade.
HEATING & Every three to six months ensure you check and clean filters.
VENTILATION 1. Remove filter
2. Use a vacuum to remove any surface dust
3. Wash them with hot water and mild soap
4. Rinse well and let them drip dry before reinstalling
You likely don’t need to have your ducts professionally cleaned. The Canada
Mortgage and Housing Corporation studied the impact of duct cleaning and
found no difference pre- and post-cleaning. They did, however, recommend
duct cleaning if you have just moved into a brand-new home or just
underwent major renovations.
INTERIOR Over time, caulking may dry out and shrink so that it no longer provides a
good seal between baseboards and walls, or between millwork counters or
CAULKING vanity tops and walls. In wet areas, silicone caulking may shrink, de-bond, or
show signs of mildew. As part of your routine maintenance, check caulking
monthly and repair or replace as necessary.
Latex caulking is non-toxic, cleans up easily and is used in areas that require
painting. Latex caulk is a homeowner maintenance item and part of normal
maintenance, renovations and painting.
Silicone caulking is used where water is present, for example, where the
tub meets tile, at shower stall doors, or where a sink meets a countertop
(especially under-mount sinks). Silicone caulking is not paintable and contains
acetic acid which gives off an odor while curing. Read the instructions on the
product container.
53

CARE & MAINTENANCE
OF YOUR HOME
WINDOW/ Clean aluminum metal surfaces with warm, clean water. Do not use
SLIDING GLASS DOORS abrasive cleaners or steel wool. After each cleaning apply a silicone
lubricant with a cloth. Keep the sliding door tracks clean for smooth
operation and to prevent damage to the door frame. Lubricate the
tracks with silicone spray lubricant.
Condensation that accumulates between the panes of glass in double-

glazed sealed windows indicates a broken seal. SHAPE will replace
the window if this occurs during the applicable warranty period. Many
manufacturers provide warranties against seal failure for many years beyond
your contractor warranty. If you have a sealed unit failure, after your initial
warranty expires, consult your manufacturer’s literature.
CERAMIC TILE Cleaning

Ceramic tile is low maintenance. Vacuum or sweep floor tile for normal
cleaning. Tile can also be cleaned with a wet mop and warm water.
Depending on the finish of the tile surface, it is recommended that
Homeowners avoid adding detergent to the water. The ceramic tile installed
on walls, countertops, or backsplashes in your home may be cleaned with
any approved nonabrasive soap, detergent or tile cleaner. Some high gloss
or unfinished tile may be damaged by abrasive cleaners.
Grout Discoloration
Use a fiber brush, cleanser and water to clean grout that becomes yellowed
or stained.
Sealing Grout
Sealing grout is a homeowner’s decision and responsibility. The industry
standard does not require builders to seal grout. Once grout has been
sealed, it will require regular re-application of sealant. Ongoing maintenance
of the seal is necessary, and your new home warranty does not cover grout
that has been sealed.
54

CARE & MAINTENANCE
OF YOUR HOME
COUNTERTOPS Use a cutting board to protect your counters when you cut or chop.
Protect the counter from heat and from extremely hot pans – if you cannot
put your hand on it, do not put it on the counter.
Do not use countertops for sitting, ironing, cigarettes or to pound objects.
Cleaning
See manufacturer’s guidelines here:
https://www.caesarstone.ca/customer-service/care-maintenance
DOORS & LOCKS Doors inside new homes are wood products and are subject to shrinkage
and warpage if the humidity level of your home is not maintained at an
acceptable level, or if the finish (paint or stain etc.) is damaged and left un-
repaired. Normal fluctuations in humidity levels from the use of forced air
furnaces, showers, cooking and dishwashers, may result in interior doors
occasionally requiring minor adjustments.
Failure to latch
If a door will not latch because of minor settlement of the structure, the latch
plate can be adjusted as necessary. Before adjusting the latch plate check
that the hinge screws are tight.
Hinges
If hinges on swing doors in your home squeak, apply a silicone spray
lubricant to correct this.
Locks
Lubricate door locks with silicone spray or another non-staining, waterproof
lubricant. Avoid using oil, as it may solidify and become “gummy”.
Shrinkage
Use putty, filler or latex caulk to fill any minor cracks or separations that
typically occur at mitered joints in the door trim. Sand and paint with the
matching paint included in your new home paint touch-up kit. The need for
paint touch-ups to walls and woodwork due to normal wear and tear is a
Homeowner’s maintenance responsibility.
55

CARE & MAINTENANCE
OF YOUR HOME
CABINETS Cabinets with synthetic finishes such as melamine can usually be cleaned
with mild soapy water and dried immediately afterward. Avoid washing
cabinets with water or ammonia cleaners.
Cabinet hinges have two screws that can adjust the depth and height.
During the lifetime of your home, settlement can cause cabinet doors to
go out of alignment. Adjusting these screws can bring them back to a
consistent level. If tracks on drawers or hinges start to stick, use a small
amount of silicone lubricant.
Damage to cabinet finishes and door warping can result from using
appliances that generate large amounts of heat or moisture (such as
countertop ovens, crockpots or water kettles) too close to the cabinet.
When using such appliances, be aware and place them in a location that is
not directly under a cabinet or near furniture which can be damaged.
DRYWALL SHAPE will provide a ‘one-time repair’ of drywall cracks and nail pops, and in
order to allow sufficient time for the building to settle and acclimatize, this is
typically done toward the end of the 1-year warranty. SHAPE will repair drywall
shrinkage cracks and nail pops and may touch-up the repaired area using the
same paint colour that was on the surface when the home was delivered.
Touch-ups may be visible depending on the paint type, age and conditions
in the home. It is not the responsibility of your builder to repaint the entire
wall or the entire room to correct a touch-up mismatch. Homeowners are
entirely responsible for custom paint colours and wallpaper that has been
applied subsequent to closing. Drywall flaws that are only visible under
specific lighting conditions are not considered a warrantable defect.
Related Warranty Repairs

If a drywall repair is needed as a result of poor workmanship (such as blisters in the drywall joint tape) or are due to
another warranty-based repair (such as a plumbing leak), your builder will complete the repair by touching up the
repaired area with the same paint that was on the finished surfaces when your home was delivered. Typically, if more
than one-third of the wall is involved, your builder may repaint the wall corner to corner. Homeowners are responsible
for custom paint colours or wallpaper applied subsequent to closing.
56

CARE & MAINTENANCE
OF YOUR HOME
FLOORS Sweep daily or as needed. Never use a wet mop on laminate floor, as
excessive water can enter the gaps between boards at joints. This can
result in the wood expanding and can cause damage to the floor.
Never allow water or any liquid to stand on the laminate floor. Clean up
food spills immediately with a dry cloth. Install proper floor protectors
(felts or glides) on the legs of any furniture placed on laminate. Protectors
will allow chairs and larger furniture to move more easily over the floor
without scuffing or scratching. Eventually the foot traffic and exposure
to direct sunlight will wear the finish and can discolour the laminate
– this is normal wear and tear.
*High heel shoes can exert over 8,000 pounds of pressure per square
inch on the floor. Wearing of high heeled shoes on laminate floors is not
recommended under any circumstance and any damage resulting is not
covered under warranty.
Avoid abrasive cleaners, scouring pads or scrub brushes on any painted

PAINT
surfaces as these will cause damage. If cleaning with soap and water is not
successful, a commercial cleaner may be required followed by a touch-up of
the paint. When doing paint touch-ups use a small brush, applying paint only
to the damaged spot. If the paint is a latex eggshell, the best way to apply
the paint is to “stipple” the paint on with the tip of the brush. Stippling means
to blot or dab the paint on with the brush instead of applying long strokes.
If the painted surfaces are dirty or aged, the touch-up may not match the
surrounding area even if the same paint from the homeowner touch-up kit is
used. If the paint does not match, the entire wall may require painting. This is
not the responsibility of your builder and is not covered by your warranty.
With normal aging, wood trim at windowsills and door sills may develop minor
cracks or raised grain. Most of this will typically occur during the first year.
Raised grain will permit moisture to get under the paint and may result in
peeling or warping of the boards when they are near areas of sun exposure,
moisture and temperature variations. This is not a defect in materials or
workmanship and is not covered by your warranty. Paint finish maintenance of
wood trim is a homeowner’s responsibility.
National Home Warranty Maintenance Manual

Most maintenance tips have been taken from the National Home Warranty Maintenance Manual and have been
condensed for the products used in your home. For a more extensive look into caring for your home, please read the
manual provided here: https://www.nationalhomewarranty.com/tools/homes/
57

IMPORTANT &
EMERGENCY CONTACTS
Contact: Phone/Email/Website
AWM Alliance Ltd. 24/7 (604) 685-3227

General Information and info@awmalliance.com
Emergency Line https://awmalliance.com/
National Home Warranty 1-888-243-8807

hwi@avivacanada.com
https://www.nationalhomewarranty.com/contact-us
SHAPE Customer Care (604) 202-3960

tabcustomercare@shapeproperties.com
http://shapeproperties.com/
Fire, Ambulance, Police 9-1-1

Non-Emergency Line (604) 717-3321
BC Hydro Power Outages/Emergencies 1-888-769-3766
FortisBC Gas Emergency 1-800-663-9911
Telus Customer Care (604) 310-2255 or 1-888-811-2323
Shaw Communications 1-888-472-2222
For any LIFE THREATENING EMERGENCIES, always call 911

Tips for calling an ambulance in an emergency:
Address of Emergency: Brentwood ONE - 4510 Halifax Way, Burnaby
What the problem is?
How many people are injured, if any?
The person’s age?
The person’s gender?
If the person is conscious?
If the person is breathing?
58

ADDRESS BOOK
Trade Name Scope of Work Type of Provider Contact Number

Installer/Manufac/Supplier
Moscone & Bros. Landscaping Ltd.

https://www.mosconebros.com/ Landscaping Installer/Supplier (604) 298-9626

East & West Alum Craft Ltd. Exterior Handrails

http://www.ewalumcraft.com/ & Sliding Panels Installer/Supplier (604) 438-6261

Optimum Studios
http://optimumstudios.com/ Interior Glass Railings Installer/Supplier (604) 321-8321

Finished Construction Ltd. Finish Carpentry,
http://finished.ca/ Door & Hardware Installer/Supplier (604) 338-2112

Woodrose Woodworking Inc.
http://woodrose.ca/ Millwork Installer/Supplier (604) 322-4007
Glass World Shower Glass &

https://www.glassworld.ca/ Exterior Railing Glass Installer/Supplier (604) 854-5757

Glastech Glazing Contractors Ltd.
http://www.glastech.ca/ Frameless Glass Installer/Supplier (604) 941-9115
Inland Glass & Aluminum Ltd.

https://inlandglass.ca/ Curtainwall Installer/Supplier (250) 372-3600
Keith Panel Systems

Exterior Metal Panels Installer/Supplier (604) 987-4499
http://www.keithpanel.com/
Toro Aluminum
http://torogroupofcompanies.com/ Window Wall Installer/Supplier (604) 521-4344
Atlas Stone Products Ltd. Countertops &

https://www.atlasstone.ca/ Engineered Quartz Installer/Supplier (604) 421-4229
59

ADDRESS BOOK

Bridgewater Tile Ltd. Wall & Floor Tile Installer/Supplier (604) 540-7670
Jordans Interiors & Flooring Rubber, Laminate,

https://www.jordans.ca/ Hardwood, Carpet Installer/Supplier (604) 733-1174

New York Painting & Coating Ltd.
https://newyorkpaintingltd.com/ Painting Installer/Supplier (604) 572-4209

Nova Drywall Systems Ltd. Steel Stud, Drywall,
https://novadrywall.com/ Suspended Ceilings Installer/Supplier (778) 941-6394

Fireplaces Unlimited Fireplaces
http://www.fireplacesunlimited.ca/ (Penthouses Only) Installer/Supplier (604) 597-5935
Oakmont Industries (Lockers & Mail) Mailboxes, Door &

Hardware Supplier Installer/Supplier (604) 322-4007
https://oakmontindustries.com/
Tractel Ltd. Window Washing

https://www.tractel.com/ Anchors & Equipment Installer/Supplier (416) 298-8822
Midnorthern Appliance
Appliance Supply Installer (604) 941-9115
https://midnorthernappliance.com/
Brite Blinds
https://www.briteblinds.ca/ Window Coverings Installer/Supplier (604) 420-8820 / (604) 670-6903

Inform Projects Partnership

https://www.informprojects.com/ Cabinets Installer/Supplier (604) 215-1000
Garaventa Lift
https://www.garaventabc.ca/ Penthouse 2 Elevator Installer/Supplier (604) 461-6636
60

ADDRESS BOOK

Richmond Elevator Elevators Installer/Supplier (604) 274-8440

http://www.richmond-elevator.com/
Mechanical
Lisi Mechanical,
http://lisimechanical.com/ Plumbing & Sprinklers Installer/Supplier (604) 474-1322
Mott Electric

https://www.mottelectric.com/ Electrical Installer/Supplier (604) 522-5757

Smart-tek
http://www.smart-tek.com/ Security Systems Installer/Supplier (604) 277-1889
61

SUPPORT
USING MY SHAPE LIVING APP
Visit your SHAPE Living App to explore your new home and all its features.
Features and functions of your app include:
1. Submit warranty requests – under “Maintenance Requests”

2. FAQs – quickly access frequently asked questions about your new home and building
A ZING
3. Learn important information about the features and functions of your new home
4. Access appliance user manuals
5. Warranty information
SHAPE LIVING APPLICATION

iPhone
FOR IPHONE
STEP 1 STEP 2
Open the App Store and search Select OPEN to view the app.
“shape living”. Select GET to down-
load the app by Mobile Doorman.
STEP 3 STEP 4
Enter your phone number and tap Enter the 5-digit activation code.
“Next” to receive an activation code.
62

A M A ZI
SUPPORT
IPHONE
STEP 3 STEP 4
Enter your phone number and tap Enter the 5-digit activation code.
“Next” to receive an activation code.
sample
activation
code
63

SUPPORT
A M A ZING
SHAPE LIVING APPLICATION
ANDROID
FOR ANDROID
STEP 1 STEP 2
Open the Google Play Store app and Select the app by Mobile Doorman -
search “shape living”. as shown below in red.
STEP 3 STEP 4
Install the app. Open the app and follow the prompt
to input your phone number.
64

APPENDIX
Appendix 1
Garbage, Recycling and Compost

Appendix 2
Loading Bay Map

65

Appendix 1
A M A ZING
G
G
A M A ZING
G ARBAGE
G ARBAGE
G ARBAGE &G
& ARBAGE
RECYCLING& RECYCLING
RECYCLING
& RECYCLING
To keep our amazing and vibrant community clean, please follow these guidelines:

GUIDELINES
GUIDELINES
GUIDELINES
IMPORTANT NOTES:
GUIDELINES
N
N
• Garbage & Recycling Room located right outside elevator lobby on Level P5 (fob required).
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(also
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• Compactor waste:
IMPORTANT
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the compactor
o Organics
o Organics
in compostable
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bag. bag. o Organics
in compostable bag. in compostable bag.
• Visit metrovancouverrecycles.org to find a location to recycle or donate other items:
I
I
• Recycling
• Recycling • Bin
Bin waste: waste: Bin waste: • Recycling Bin waste:
Recycling
o Cardboard,
o Cardboard,
-oElectronics,
paper, Cardboard,
paper,
clean plastic
clean
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paper,
containers,
plasticclean
batteries,
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ocontainers,
plastic
metals,
andpaper,
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aluminum.
etc.
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and aluminum.
• Visit
• Furniture aforceofnature.ca
• Furniture
is NOT•isallowed
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allowed inside
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be left in the garbage room.
room.
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Still Drive,
Creek
4855 Burnaby.
Drive, Eco-Centre:
Still Creek
Burnaby. 4855 Still Creek Drive, Burnaby.
Drive, Burnaby.
STEP 1: Open compactor door with red-handled pull pin.

COMPACTOR
COMPACTOR
USE
COMPACTOR
USE USE COMPACTOR USE
STEP 2: Insert
STEP 1:STEP
Open
garbage
1:compactor
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in tiedcompactor
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black
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door
bag
withSTEP
red-handled
and
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pull
with
organics
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pin. compactor
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pull
in tied
door
pin. pull
compostable bag.
pin.with red-handled pull pin.
STEP 3: Close
STEP 2:STEP
compactor
Insert2:garbage
Insert
STEPgarbage
in
2:tied
door.
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ingarbage
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black
and bag
tied 2: Insert
organics
and
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compostable
in organics
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compostable
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A
A
STEP 4: Only
STEP 3:STEP
press
Close
the
3:compactor
Close
blue
STEPcompactor
3:door.
START button
STEP
Close compactor
door.
if hopper compartment seems full and does not run automatically.
3: Close compactor door.
door.
STEP 4:STEP
Only4:press
Only
STEP
the
press
blue
4: Only
the
START
blue
press
button
START STEP
the blue
ifbutton4:
hopper
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if hopperpress
compartment
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compartment
if hopper START
seemsbutton
full. if hopper
full. seems full. compartment seems full.
M
M
2 Co-mingling
2 Co-mingling
Compactors
2Compactors
Co-mingling Compactors
Red-handled2pull
Co-mingling
Red-handled
pin on
pull Compactors
Red-handled
door
pin on door
pull pinBlue
on door
STARTRed-handled
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button
START pull
to button
runBlue pin oncompactor
compactor
to
START
run door Blue START button to run compactor
button to run compactor
2 Co-mingling Compactors Red-handled pull pin on door Blue START button to run compactor
RECYCLING
RECYCLING BIN USE BIN USE RECYCLING BIN USE
BINRECYCLING
USE
STEP 1:STEP
Place1:approved
Place
STEP
approved
1:
items
Place
initems oneSTEP
approved
one of
in the items 1:
identical
of the Placeofapproved
in identical
one
large the
green
large items
identical
recycling
green inbins.
large one
recycling ofbins.
green the identical
recycling large green recycling bins.
bins.
Recycling Bin Use:
STEP 1: Place approved items

in one of the identical large
A
A
green recycling bins.
Multiple green
Multiple
bins
green
for recycling
Multiple
bins for green
recycling Multiple
bins for recycling
Multiple green binsbins
green for recycling
for recycling
66

Appendix 1

Co-mingled Program
CO-MINGLED PROGRAM
General Waste in Black Bag
General Waste in Black Bag
All
AllFood
FoodWaste (organics)
Waste in Compostable
(organics) Bags
in Compostable Bag
REMEMBER
REMEMBER
 BAGS ¾ FULL TIED AT TOP
BAGS 3 /4 FULL TIED AT TOP
 SIMPLE  EFFECTIVE  ECONOMICAL
• SIMPLE • EFFECTIVE • ECONOMICAL
67

Appendix 1

RECYCLABLES ALL MUST BE EMPTY AND CLEAN

RECYCLABLES – ALL MUST BE EMPTY AND CLEAN
NOMUST
RECYCLABLES – ALL GLASS BE
NO GLASS BOTTLES
EMPTY
BOTTLES, ORJARS
AND JARS
CLEAN
NO GLASS BOTTLES GLASSOR JARS
OR BROKEN
OR BROKEN GLASS
RECYCLABLES – ALL
OR MUST
BROKEN BE EMPTY
GLASS ANDJARSCLEAN
RECYCLABLES NO
– ALLGLASS
MUSTBOTTLES
BE EMPTYOR AND CLEAN
ORMUST
RECYCLABLES – ALL BROKEN BE GLASS AND CLEAN
EMPTY
RECYCLABLES
RECYCLABLES NO
– ALL
– ALLGLASS
MUST MUST BE BOTTLES
BEEMPTY
EMPTYAND OR
AND JARS
CLEAN
CLEAN
OR BROKEN
NO NOGLASS GLASS
BOTTLES OR JARS
GLASS
TIN / ALUMINUM BOTTLES OR JARS
TIN
OR OR
FOIL,/ TINS
ALUMINUM
BROKEN
TIN GLASS
/ ALUMINUM
BROKEN
AND GLASS
CANS
NO GLASS
FOIL,
NOFOIL,
TINS
GLASS BOTTLES
TINS
AND CANS OR
&CANS
BOTTLES ORJARS
JARS
TINGLASS
NO / ALUMINUMBOTTLES OR JARS
OR BROKEN
ORTINS
FOIL, BROKEN
AND GLASS
GLASS
CANS
OR BROKEN GLASS
TIN / ALUMINUM
TETRA
FOIL, PACK
TINS AND+CANS CARTON
TINTIN
TETRA
MILK
/ ALUMINUM
PACK
/CARTON,
ALUMINUM + CARTON
JUICE BOX, SOUP
MILK FOIL,
FOIL, TINSTINS
CARTON,AND AND
JUICECANSBOX, SOUP
TETRA
*RINSED PACK
TERRA
TIN / +CANS
CONTAINERS
PACK
ALUMINUM CARTON ONLY
& CARTON
TIN /CARTON,
*RINSED
MILK ALUMINUM
CONTAINERS
JUICE ONLY
BOX, SOUP
TIN MILK
/ TINS CARTON,
ALUMINUM
FOIL, TINS AND JUICE
CANS BOX, SOUP
FOIL,
TETRA
*RINSED PACKAND +CANS
CONTAINERS CARTON ONLYONLY
FOIL,*RINSED
TINS AND CONTAINERS
CANS
MILKTETRA
CARTON,PACK + CARTON
JUICE BOX, SOUP
TETRA
MILK PACK
PLASTIC #1 + JUICE
CARTON, CARTON BOX, SOUP
*RINSED
PLASTIC CONTAINERS
#1 ONLY
MILK CARTON,
*RINSED
BEVERAGE,
TETRA JUICE
CONTAINERS
SAUCE
PACK BOX, SOUP
ONLY
BOTTLES,
+ CARTON
TETRA
MILK PACK
BEVERAGE,
*RINSED
PLASTIC
CONTAINERS, #1
CARTON, +
SAUCE
CONTAINERS CARTON
*CAPS BOTTLES,
JUICE ONLY
OFF
BOX, SOUP
TETRA
MILK PACK JUICE
CONTAINERS,
CARTON, + CARTON
*CAPS OFF
BOX, SOUP
*RINSED
BEVERAGE, CONTAINERS
SAUCE ONLY
BOTTLES,
MILK
*RINSEDCARTON,
PLASTIC #1*CAPSBOX,
JUICE
CONTAINERS
PLASTIC #1#1 ONLY SOUP
CONTAINERS,
PLASTIC
*RINSED CONTAINERS OFF
ONLY
BEVERAGE,
BEVERAGE,
BEVERAGE, SAUCESAUCE BOTTLES,
BOTTLES,
PLASTIC #1 SAUCE
#2
CONTAINERS
BOTTLES,
*CAPS OFF
CONTAINERS,
CONTAINERS,
PLASTIC
PLASTIC #1*CAPS
*CAPS OFF
OFF
JUG: MILK,#2
BEVERAGE, SAUCE
COOKING BOTTLES,
OIL,
JUG:BEVERAGE,
PLASTIC
MILK,
CONTAINERS, #1 SAUCE
COOKING BOTTLES,
OIL,
PLASTIC
CLEANING *NO*CAPS
#2 MOTOR OFF
OIL
PLASTIC #1SAUCE
CONTAINERS,
CLEANING *CAPS OFF
JUG: MILK, *NO
BEVERAGE, MOTOR
COOKING OIL
BOTTLES,
OIL,
BEVERAGE,
PLASTIC
CONTAINERS,
PLASTIC #2 SAUCE
#2*CAPS BOTTLES,
OFF
CLEANING *NO MOTOR OIL
CONTAINERS,
JUG: MILK, *CAPS OFF
COOKING OIL,
JUG: MILK,
PLASTIC COOKING
#2 OIL,
PLASTIC
PAPER CLEANING
PLASTIC #2 *NO MOTOR
#2MOTOR OIL OIL
CLEANING
PAPER JUG *NO
MILK, COOKING OIL, CUPS
JUG: MILK,
JUG: COOKING
OFFICE+NEWSPAPER,
MILK, COOKING OIL,
PAPER
OIL,
PAPER CLEANING
OFFICE+NEWSPAPER,
PLASTIC
CLEANING
TISSUE/PAPER
CLEANING #2
*NO *NO
MOTOR
TOWEL
*NO MOTOR
MOTORPAPER
TOOIL OIL
CUPS
COMPACTOR
OIL
PLASTIC
JUG: MILK,#2
TISSUE/PAPER TOWELOIL,
COOKING TO COMPACTOR
OFFICE+NEWSPAPER,
PAPER PAPER CUPS
JUG:
PAPER MILK, *NO
CLEANING COOKING
MOTOR OIL,
OIL
TISSUE/PAPER TOWEL
OFFICE+NEWSPAPER, TO COMPACTOR
PAPER CUPS
CLEANING
TISSUE/PAPER
*NO MOTOR
OFFICE+NEWSPAPER, TOWEL
OIL CUPS
PAPER
TO COMPACTOR
PAPER
CARDBOARD
PAPER
CARDBOARD
TISSUE/PAPER TOWEL TO
OFFICE+NEWSPAPER,
CORRUGATED COMPACTOR
PAPER CUPS
OFFICE+NEWSPAPER, PAPER CUPS
TISSUE/PAPER
CORRUGATED
CARDBOARD
WAX COATED TOWEL
CARDBOARD TO COMPACTOR
TO
PAPER
TISSUE/PAPER TOWEL TO COMPACTOR
PAPER CARDBOARD
WAXCARDBOARD
PAPER COATED
COMPACTOR TO
CORRUGATED
OFFICE+NEWSPAPER,
OFFICE, NEWSPAPER, PAPER CUPS
PAPER CUPS
CORRUGATED
COMPACTOR
CARDBOARD
OFFICE+NEWSPAPER, PAPER CUPS
WAXWAX
COATED
TISSUE/PAPER CARDBOARD
*TISSUE/PAPERTOWEL
COATEDTOWEL TO
TOWEL
CARDBOARD
TO
COMPACTOR
TO
TO COMPACTOR
CARDBOARD
TISSUE/PAPER
CORRUGATED TO COMPACTOR
COMPACTOR
CARDBOARD
COMPACTOR
WAXCORRUGATED
COATED CARDBOARD TO
CORRUGATED
WAX COATED CARDBOARD TO
COMPACTOR
CARDBOARD
WAXCOMPACTOR
COATED CARDBOARD TO
CARDBOARD
COMPACTOR
CORRUGATED
CARDBOARD
CORRUGATED
WAX COATED
CORRUGATED CARDBOARD TO
WAX COATED
COMPACTOR CARDBOARD TO
*WAX
COMPACTOR COATED CARDBOARD TO COMPACTOR
68

Appendix 2

Tower OneTHE
StrataAMAZI
| LoadingNG
Bay B
Map
R ENT W O O D INSTRUCTIONS: STEP 1: CONTACT YOUR STRATA PROPERTY MANAGER TO SCHEDULE
AND CONFIRM YOUR ELEVATOR BOOKING DATE & TIME.
TOWER ONE STRATA STEP 2: ARRIVE FOR YOUR APPOINTMENT ON TIME.
STEP 3: CHECK-IN WITH SECURITY AT THE LOADING BAY ENTRANCE.

LOADING BAY MAP
STEP 4: PROCEED TO YOUR ASSIGNED LOADING BAY NUMBER.
STEP 5: START MOVING YOUR BELONGINGS TO THE STAGING AREA.
STEP 6: MOVE YOUR BELONGINGS FROM THE STAGING

AREA TO YOUR HOME.
*NOTE:
THE LOADING BAY CAN ONLY BE ACCESSED
VIA LOUGHEED HWY WESTBOUND. CLOSED TOE
SHOES MUST BE WORN AT ALL TIMES WITHIN
COMMERCIAL
THE LOADING BAY AREA.
LOADING BAY
ONLY
RESIDENTIAL LOADING BAY #2
RESIDENTIAL LOADING BAY #1 COMMERCIAL

WALKING ONLY
PATH TO
ELEVATOR
LOBBIES
STAGING
COMMERCIAL
T1 STRATA
PARKING
ELEVATOR LOBBY ONLY
COMMERCIAL
T1 RENTAL PARKING
ELEVATOR LOBBY ONLY
EXIT/ENTER LOUGHEED HWY. WESTBOUND

WILLINGDON AVE
BETA AVE
GATE 3; LOADING BAY

LOUGHEED HIGHWAY
ENTRANCE ACCESS BY
ALPHA AVE
LOUGHEED HWY WESTBOUND ONLY.
Z I N G BR E N T WOOD INSTRUCTIONS: STEP 1: CONTACT YOUR STRATA PROPERTY MANAGER TO SCHEDULE

AND CONFIRM YOUR ELEVATOR BOOKING DATE & TIME.
ATA STEP 2: ARRIVE FOR YOUR APPOINTMENT ON TIME.
STEP 3: CHECK-IN WITH SECURITY AT THE LOADING BAY ENTRANCE.

P
STEP 4: PROCEED TO YOUR ASSIGNED LOADING BAY NUMBER.
STEP 5: START MOVING YOUR BELONGINGS TO THE STAGING AREA.

STEP 6: MOVE YOUR BELONGINGS FROM THE STAGING
AREA TO YOUR HOME.
*NOTE:
THE LOADING BAY CAN ONLY BE ACCESSED
VIA LOUGHEED HWY WESTBOUND. CLOSED TOE
SHOES MUST BE WORN AT ALL TIMES WITHIN
MERCIAL
THE LOADING BAY AREA.
NG BAY
NLY
69
OADING BAY #2
COMMERCIAL
OADING BAY #1
ONLY
BYLAWS & RULES
Please contact your Strata Property Manager for the current
Bylaws and Rules for Brentwood ONE.
DISCLAIMER
The content contained in this Homeowner Guide and Shape Living App (together, the “Guide”) and any accompanying verbal presentation is being
supplied to you solely for your information. The Guide has been prepared by Shape Marketing Corp. and Shape Living Corp. on behalf of the developer,
Shape Properties (BTCR) Limited Partnership (collectively, “SHAPE”), and does not constitute legal advice. SHAPE will not be responsible or liable
for any direct, indirect, incidental, special or consequential damages arising out of or relating to any inaccurate information, or any change in the
information, contained within the Guide. No undertaking, representation, warranty or other assurance, expressed or implied, is made or given by or on
behalf of SHAPE in relation to the property located at 4510 Halifax Way, Burnaby, BC (the “Property”). To the extent permitted by law, no responsibility
or liability is accepted by SHAPE for, and SHAPE is not making any representations or warranties to you, the homeowner, or any other person with
respect to, any information in the Guide, including, without limitation in respect of: (i) the accuracy or completeness of any of the information provided
by SHAPE or any third party in the Guide, including without limitation, any of the guarantee or warranty cards provided; (ii) the enforceability of
any guarantees or warranties related to any materials or labour supplied to the Property, whether or not such materials are specifically identified
in the Guide; (iii) the merchantability, fitness for use or fitness for purpose of any materials or labour supplied to the Property, whether or not such
materials or labour are specifically identified in the Guide; or (iv) the repair, replacement, service or any other work related to, or arising from, any of
the materials or labour supplied to the Property whether or not such materials or labour are specifically identified in the Guide. Reliance upon only the
information set out herein may expose you to risk upon completion of your purchase. You, the homeowner, are responsible for taking whatever steps
are necessary to activate and maintain any of the guarantees or warranties pertaining to the Property including, without limitation, any warranties for
which documentation has been provided in the Guide, including, without limitation, signing and mailing any cards, as may be required.
The Guide may not be reproduced or redistributed, in whole or in part, to any other person, or published, in whole or in part, for any purpose without
the prior consent of SHAPE. Although reasonable efforts have been made to ensure the contents of the Guide are accurate and current as of December
6, 2019 (the “Effective Date”), such information is subject to updating, completion, revision, further verification and amendment without notice. For
the sake of clarity, the “Effective Date” contained herein is in relation to the information in the Guide and is not connected in any way to any effective
dates of your home warranty or product warranties. Please consult your warranty policy(s) for further information.
Any links to third party sites contained in the Guide do not indicate endorsement by SHAPE of any materials contained therein or of the entities that
publish such sites. SHAPE shall not have any responsibility or liability for the accuracy of any information, or the quality of any services or products,
provided or available by such third-party sites.
70

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The Amazing Brentwood

Brentwood ONE | 4510 Halifax Way

Brentwood ONE | HOMEOWNER GUIDE

1-8 Welcome to Brentwood ONE 22 - 43 My Home

9 SHAPE Customer Care 44 - 51 Warranty

17 - 21 Building Access and Security 59 - 61 Address Book

Brentwood ONE | HOMEOWNER GUIDE

Our mission is to provide an enjoyable Homeownership experience by delivering leading

We strive to think outside the box to improve experiences without compromising

E DU C A T ION EXPER IENCE QUAL ITY REPUTA T I ON

Providing valuable Delivering the Building long

Brentwood ONE | HOMEOWNER GUIDE

Brentwood ONE | HOMEOWNER GUIDE

Barbecue Yes, natural gas, propane or electric barbecues are permitted.

Brentwood ONE | HOMEOWNER GUIDE

Elevator door opening dimensions approximately: Width: 3’6” x Height: 7’

Inside elevator cab dimensions approximately:

Please contact your Strata Property Manager to set up the phone

Brentwood ONE | HOMEOWNER GUIDE

STEP 2: Two dedicated elevators bring your guests to street level on

Brentwood ONE | HOMEOWNER GUIDE

Brentwood ONE | HOMEOWNER GUIDE

THIRD PARTY PARCELS

Television Mounting We do not recommend mounting a television on the wall as there is

Brentwood ONE | HOMEOWNER GUIDE

Brentwood ONE | HOMEOWNER GUIDE

ANTICIPATED TIMELINES & EXPECTATIONS LEADING UP TO YOUR COMPLETION DATE

Quality Control Homeowner Homeowner

ANTICIPATED TIMELINES & EXPECTATIONS THROUGHOUT THE FIRST YEAR OF WARRANTY

2 Weeks - 1 Month 1 Month - 1 Ye ar 1 Ye ar +

Completion/Possession *Exclusive End of the One

Phone (604) 202-3960

Brentwood ONE | HOMEOWNER GUIDE

Brentwood ONE | HOMEOWNER GUIDE

Brentwood ONE | HOMEOWNER GUIDE

How can I contact the Strata Property • Phone: (604) 685-3227

Brentwood ONE | HOMEOWNER GUIDE

Brentwood ONE | HOMEOWNER GUIDE

Amenity Spaces Requiring a Reservation:

• Guest Suites (fees will apply)

All other spaces on the amenity level will

Brentwood ONE | HOMEOWNER GUIDE

VISITOR PARKING RULES

Brentwood ONE | HOMEOWNER GUIDE

Designated visitor parking spaces are available on level P4.

Brentwood ONE | HOMEOWNER GUIDE

BFL Canada is the insurance provider for Brentwood ONE.

All Loss Risk $25,000

Brentwood ONE Building Details

Rental Level 5 to Level 32 (300 homes)

Garbage Type Compactor

Brentwood ONE | HOMEOWNER GUIDE

Brentwood ONE | HOMEOWNER GUIDE

Bicycle Storage Lockers

Brentwood ONE | HOMEOWNER GUIDE

P4 Loading Bay Map Overview

See Appendix 2 for Loading Bay Map

To contact Security at the loading bay, please call (604) 968-5944

Brentwood ONE | HOMEOWNER GUIDE

Our house-warming gift to you.

Enjoy 1 year of TELUS Up to

$0/mo for the first 12 months

Regular prices apply thereafter

Internet 300 Optik TV® Essentials Home Phone Lite