OPERA ALL Redemption

User Guide

OPERA ONPREM V5
OPERA CLOUD
Version 1.0
 Table of contents
1. INTRODUCTION .............................................................................................. 3
2. OPERA Cloud - Global Alert Definition ................................................................. 4
Path: OPERA Cloud Administration > Booking > Alerts > Alerts / GLOBAL ALERT DEFINITION
.................................................................................... Error! Bookmark not defined.

3. OPERA OnPremise v5 – Global Alert Definition.................................................... 12

Path: OPERA > CONFIGURATION > RESERVATION > CODES > ALERT DEFINITION > ALERT
MESSAGES / GLOBAL ALERTS ........................................... Error! Bookmark not defined.

Version Date Prepared By Changes

1.0 14th Jun 2022 Chloe Lee - New document

OPERA ALL Redemption User Guide 2

Prepared by Chloe Lee, PMS Manager - SEA

 1. INTRODUCTION

This document is intend to describe redemption handling process in OPERA v5 and OPERA
Cloud in SEAhub. This is to compliment the loyalty accounting treatment when hotel occupancy
is lower than 95% that might be vary by brand.

2. Loyalty Accounting Treatment (Burn Points)

Guests are allow to utilize the points earned from previous stays in Accor Hotels on their next
booking. Booking made from all.accor.com with points will be flow down to OPERA (PMS) with
voucher number and amount. Hotel operation team shall validate the voucher in hotellink prior
to post 9035 ALL Rewards as the payment.

No adjustment is required when hotel occupancy has at least one night >= 95% during guest
stay, except the check-out night. Hotel will receive 100% reimbursement for the points used.
For example: Guest booked and stayed for 4 nights with points value $100
-> As long as 1 of the night with occupancy > 95%, hotel will received $100 reimbursement

However, adjustment is required when hotel occupancy occupancy fall below 95%. Hotel will
received partial reimbursment (30% or 50% depending on brand) from the burn room night.
For example: Guest booked and stayed for 4 nights with points value $100 in Mercure, non
of the 4 nights that hotel occupancy met 95%
-> Hotel will received 50% Reimbursement = 50 net

USALI standard  Revenue should reported on net basis

Hence, Front Office should post the adjustment to PM Room on the same day that guest
check-out in order to record the correct REV code.
• When applying a % adjustment (e.g. 70% or 50%), the same % must be applied to
all revenue earned NOT just to Room Revenue.
Revenue stream shall include Accommodation, Breakfast, SPA, Laundry etc. depending on
guest spending.
PM room shall be checked and managed by Front office on daily basis, it will then handled by
Finance / Income Audit team on the AR module.

OPERA ALL Redemption User Guide 3

Prepared by Chloe Lee, PMS Manager - SEA

 3. OPERA Cloud – Settling BWP
For Full Reimbursement,
9035 ALL Rewards
During guest checkout, 9035 ALL Booking with Points post as payment based on the burn point
value, balance shall be settled by guest base on the reservation payment mode.

Example:
Total Room Charge = $267.50
Burn point value $100 post using payment code 9035 ALL Booking with Points
Balance $167.50 will be settled by cash payment based on Guest payment preference.

Back Of House Procedure

Under AR  Credit Cards:

OPERA ALL Redemption User Guide 4

Prepared by Chloe Lee, PMS Manager - SEA

 Windows Appear :

Select ALL Booking with Points from the drop down of the credit cards:
You should be able to see the payment posted by Front Office using 9035 ALL Booking With
Points

Click on and transfer to credit cards, it will be transffered.

Go to Financial  Account Receivables  Manage Account Receivables and select AAPC

Loyalty

OPERA ALL Redemption User Guide 5

Prepared by Chloe Lee, PMS Manager - SEA

 All transferred ALL BWP redemption posted by Front Office will appear:

Prepare and reconcile the billing on weekly / monthly basis.

In this screen, AR staff will see the following amount:

 Actual invoiced amount (BWP amounts)
 Actual Bank Transfer payment from ALL (Settlement made by Finance) once received
the payment

For Partial Reimbursement,

Pre-requisites
6020 Adjustment Accommodation
9035 ALL Rewards
F&B/SPA/Laundry Adjustment code depending on where the guest spent

Front Office team needs to make adjustment to PM room 9035 using Reservation Add-on
function and post negative using trx code 6020 – Adj. Accommodation (BWP) and the
adjustment code based on revenue stream.
Front office is recommended to adjust on daily basis, check and close before the end of day
process with zero balance.

Finance will be handling AR Transfer transactions daily and manage actual Bank Transfer
payment from ALL (Settlement made by Finance) to OPERA once received the payment.

Reports
Report Name Notes
FIN01106 Journal by Cashier and Filter by Transaction codes
Transaction Code 9035 – ALL Booking with Points
6020 – Adj Accommodation (BWP).
For ALL Redemption and Adjustment Reconciliation.
GIH01127 Rate Check Report by Name Select PM Room type.
Check the Rate Amount of the PM Room Type and ensure is
zero balance

OPERA ALL Redemption User Guide 6

Prepared by Chloe Lee, PMS Manager - SEA

 On the guest check-out day, FO team select the reservation and click on “I Want To”.

Click on “House Posting Account”

Input the same details as the original Booking and change RATE code to zero rated

OPERA ALL Redemption User Guide 7

Prepared by Chloe Lee, PMS Manager - SEA

 House Posting Account is appear in the original booking > Future & Past Stays

Go to this reservation by clicking the Confirmation number

It will direct you to a new browser click check in and complete it.

OPERA ALL Redemption User Guide 8

Prepared by Chloe Lee, PMS Manager - SEA

 Then, Go To Billing  Post:

FO team to post an adjustment of the 50% burn value with the code 6020 – Adj.
Accommodation (BWP) and adjustment of other revenue stream - In negative value – Nett
(inclusive of tax and service charge)
Sample
Select the Adjustment codes and References, then Apply Charges

Result after post the adjustment

OPERA ALL Redemption User Guide 9

Prepared by Chloe Lee, PMS Manager - SEA

 The amount then has to be balanced directly with payment code 9035 – ALL Burn With
Point – which will then zerolize in folio.
Note: Adjustment has to be made on the same day.

Click on Post Payment, select 9035 and Apply Payment

The PM account can be closed (check-out) right away by FO team, which will be then handed
over to Income Audit / Finance Team.

Back to Manage Reservation and check out

OPERA ALL Redemption User Guide 10

Prepared by Chloe Lee, PMS Manager - SEA

 Finance team go to Financial  Account Receivables  Credit Card Transfer and select ALL
Reward:
AR/ Income staff will transfer these reimbursement posted amount.
Click on Transfer:

Go back to AR  Account Maintenance:

Select AR account – AAPC Loyatly, you will see the reimbursement amount posted into AR. In
this screen, AR staff will see the following amount:
• Actual invoiced amount (BWP amounts)
• BWP Redemption Amounts E.g. 50 (Adjustment made by Front Office Staff) daily
• Actual Bank Transfer payment from ALL (Settlement made by Finance) once received
the payment
• Prepare and Reconcile the billing on weekly / monthly basis

OPERA ALL Redemption User Guide 11

Prepared by Chloe Lee, PMS Manager - SEA

 4. OPERA v5 – Settling BWP
For Full Reimbursement,
Pre-requisites
9035 ALL Burn With Points

During guest checkout, 9035 – ALL Burn With Points post as payment based on the burn point
value and remaining balance shall be settled by guest based on the reservation payment mode.

Example:
Total Room Charge = 294.25
Burn point value $100 post using trx code 9035-ALL Reward.
Balance $194.25 will be settled by Visa Payment based on Guest payment preference.

Back Of House Procedure

Under AR  Credit Cards:

OPERA ALL Redemption User Guide 12

Prepared by Chloe Lee, PMS Manager - SEA

 Windows Appear :

Select 9035 ALL Burn with Points from the drop down of the credit card:
You should be able to see the payment posted by Front Office – 9035 ALL Burn with Points

Click on Transfer to move them to AR account – 210006 ALL Redemption.

Go to AR Account Maintenance  Open AR Account - 210006 ALL Redemption.

OPERA ALL Redemption User Guide 13

Prepared by Chloe Lee, PMS Manager - SEA

 All transferred ALL BWP redemption posted by Front Office will appear:

Prepare and reconcile the billing on weekly / monthly basis.

In this screen, AR staff will see the following amount:

 Actual invoiced amount (BWP amounts)
 Actual Bank Transfer payment from ALL (Settlement made by Finance) once received
the payment

For Partial Reimbursement,

Pre-requisites
6020 Adjustment Accommodation
9035 9035 ALL Burn with Points
F&B/SPA/Laundry Adjustment code depending on where the guest spent

Front Office team needs to make adjustment to PM room 9035 using Reservation Add-on
function and post negative using trx code 6020 – Adjustment Accommodation (ALL) and
Adjustment code based on revenue stream.

Front office is recommended to adjust on daily basis, check and close before the end of day
process with zero balance.

Finance will be handling AR Transfer transactions daily and manage actual Bank Transfer
payment from ALL (Settlement made by Finance) to OPERA once received the payment.

OPERA ALL Redemption User Guide 14

Prepared by Chloe Lee, PMS Manager - SEA

 Reports
Report Name Notes
FIN01106 Journal by Cashier and Filter by Transaction codes
Transaction Code 9035 – ALL Reward
6020 – Adj Accommodation (BWP).
For ALL Redemption and Adjustment Reconciliation.
GIH01127 Rate Check Report by Name Select PM Room type.
Check the Rate Amount of the PM Room Type and ensure is
zero balance

On the guest check-out day, FO team has to do an “Add On” from the original reservation, so
that the all the details will remain (eg REVcode), and create PM account

Original booking, Click on Options:

Click “Add on”

OPERA ALL Redemption User Guide 15

Prepared by Chloe Lee, PMS Manager - SEA

 Select PM room type and uncheck package and Item inventory option

Click on “Yes” to proceed

Change Rate code to a Zero rated rate code

Once rate code is updated, system prompt ‘REV code is different. Update?’
Select “No”:
This is to prevent the original booking Rev code amended by this action.

OPERA ALL Redemption User Guide 16

Prepared by Chloe Lee, PMS Manager - SEA

 Click “Yes” if prompted to change Source Code

Go to Billing  Post:
FO team to post an adjustment of the 50% burn value with the code 6020 – Adjustment
Accommodation and adjustment of other revenue stream - In negative value – Nett (inclusive
of tax and service charge)
Sample

The amount then has to be balanced directly with payment code 9020 – ALL Reward – which
will then zerolize in folio. Kindly note that the adjustment has to be made on the same day of
posting code 6020.

Click on Payment to 9035 and click Post:

OPERA ALL Redemption User Guide 17

Prepared by Chloe Lee, PMS Manager - SEA

 The PM account can be closed (check-out) right away by FO team, which will be then handed
over to Income Audit / Finance Team.
Go to AR  Credit Card and select ALL Reward:
AR/ Income staff will transfer these reimbursement posted amount.
Click on Transfer:

Go back to AR  Account Maintenance:

Select AR account - 210006 ALL Redemption, you will see the reimbursement amount posted
into AR. In this screen, AR staff will see the following amount:
• Actual invoiced amount (BWP amounts)
• BWP Redemption Amounts E.g. 50 (Adjustment made by Front Office Staff) daily
• Actual Bank Transfer payment from ALL (Settlement made by Finance) once received
the payment
• Prepare and Reconcile the billing on weekly / monthly basis

OPERA ALL Redemption User Guide 18

Prepared by Chloe Lee, PMS Manager - SEA