CERTIFICATION

This is to certify that this industrial training work was carried out by ONAH
OKECHUKWU SAMUEL with matriculation number 2018030185224 of the
department of COMPUTER SCIENCE, Faculty Of Applied Natural Science, Enugu
State University Of Science And Technology, Enugu, Enugu State; in partial
fulfilment of the requirement for the award of Bachelor of Science (B. Sc) Degree
in Computer Science.

.................................... ..………………………......
Adanna Egwuonwu Onah Okechukwu
Supervisor Student

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 DEDICATION
This SIWES report is dedicated to Almighty God, the maker and giver of
everything.

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 ACKNOWLEDGEMENT
My gratitude goes to God Almighty for helping me in the acquisition of the
necessary rudiments and practical skills as regards the Computer Science
Profession, during the course of the industrial training.
My special appreciation goes to the Director of Operations, Capt. Ibrahim Bello
who gave me the opportunity to work and learn in this reputable company and to
Engr. Leonard Mbadimma, the Manager of the IT services department for his
teachings, counsel, words of encouragement and giving me the work and
responsibility that has helped me to get the necessary experience needed in the
Computer Science profession and to Mr. Prince Ariwodo, who taught me most of
the things I learnt during my industrial training, may God bless you Sir. And special
thanks to other members of the department Mr. Abiodun Alakija, Mr. Rotimi
Mosaku, Ms. Adanna Egwuonu and Mr. Femi Ridwan for their words of advice,
passionate concern and most importantly, for being true friends in and out of
season.
And finally, a million seasoned words of gratitude is not sufficient to express my
hearty thanks to all members of my family whose love, support and encouragement
in all ramifications, especially to my academic pursuit, is worthy of appreciation.

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 TABLE OF CONTENT

PAGES
EXECUTIVE SUMMARY ……………………………………………………………………………………………………..vi
CHAPTER ONE ………………………………………………………………………………………………………………….1
INTRODUCTION ………………………………………………………………………………………………………………..1
1.1 INTRODUCTION TO STUDENT WORK EXPERIENCE SCHEME ………………………………………..1
1.2 AIMS AND OBJECTIVES OF SIWES ……………………………………………………………………………….2
1.3 PARTICIPANTS IN SIWES ……………………………………………………………………………………………..3
CHAPTER TWO …………………………………………………………………………………………………………………4
CAVERTON HELICOPTERS LIMITED ……………………………………………………………………………………4
2.1 BRIEF HISTORY OF CAVERTON HELICOPTERS ………………………………………………………………4
2.2 ORGANIZATIONAL CHART ……………………………………………………………………………………….….5
CHAPTER THREE ……………………………………………………………………………………………………………6
WORKDONE AND EXPERIENCE GAINED …………………………………………………………………………….6
3.1 IT SERVICES …………………………………………………………………………………………………………………6
3.2 USER SUPPORT ……………………………………………………………………………………………………………6
3.3 SYSTEM SUPPORT ……………………………………………………………………………………………………….6
3.3.1 SOFTWARE SUPPORT ………………………………………………………………………………………………………..6

3.3.2 HARDWARE SUPPORT ……………………………………………………………………………………………………….7

3.3.3 PHOTOCOPIER MANAGEMENT ………………………………………………………………………………………….8

3.4 NETWORK SUPPORT ……………………………………………………………………………………………………9

3.4.1 ETHERNET SWITCHES AND PATCH PANELS ………………………………………………………………………..9

3.4.2 ETHERNET HUBS ………………………………………………………………………………………………………………..10

3.4.3 ETHERNET CABLES ……………………………………………………………………………………………………………..10

3.4.4 HOW TO CRIMP AN ETHERNET CABLE ………………………………………………………………………………. 10

3.4.5 WALL PLATE ……………………………………………………………………………………………………………………….14

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3.4.6 HOW WALL PLATES WORK ……………………………………………………………………………………………………14

3.4.7 WALL PLATES FOR SERIAL INTERFACES …………………………………………………………………………………15

3.4.8 IDENTIFYING WALL PLATES …………………………………………………………………………………………………..15

3.5 NETWORK TROUBLESHOOTING …………………………………………………………………………………… 15

3.6 TRACEROUTE AND PING ………………………………………………………………………………………………...16
3.6.1 WHAT IS A TRACEROUTE? ……………………………………………………………………………………………………. 16

3.6.1.2 HOW DOES TRACEROUTE WORK? …………………………………………………………………………………………17

3.6.1.3 HOW DOES TRACEROUTE MAKE SURE THAT A PACKET IS DROPPED AT I’TH HOP? ………………17

3.6.2 WHAT IS PING? ………………………………………………………………………………………………………………………18

3.7 DHCP ……………………………………………………………………………………………………………………………….18

3.7.1 HOW DOES DHCP WORK? ………………………………………………………………………………………………………19

3.7.2 RELEVANT PARAMETERS ………………………………………………………………………………………………………..19

3.7.3 SOME ADDITIONAL DEFINITIONS ……………………………………………………………………………………………20

3.7.4 DYNAMIC IP ADDRESSING WITH DHCP …………………………………………………………………………………..20

3.7.5 DHCP COMMUNICATIONS PROTOCOL ……………………………………………………………………………………20

CHAPTER FOUR …………………………………………………………………………………………………………………..22

4.1 CONCLUSION …………………………………………………………………………………………………………………… 22
4.2 RECOMMENDATIONS ……………………………………………………………………………………………………… 22
4.3 SUMMARY …………………………………………………………………………………………………………………………22
4.4 REFERENCES ………………………………………………………………………………………………………………………23

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 EXECUTIVE SUMMARY
The students industrial working experience scheme is a program designed to complement the
theoretical knowledge to be acquired by the students in the academic environment for this past
four (4) years, for a period of six (6) months, in the respective establishments of their discipline.
This Technical Report is an account of four (4) months, Industrial attachment experience with
Caverton Helicopters (IT Services Department) and it briefly discusses the company, the nature
of work carried out by the company during my period of training, and the working experience I
gathered during the period of attachment.
Chapter one briefly talks about introduction, history of (ITF) Industrial Training Fund and SIWES
as well as the aim and objectives of SIWES. Chapter two discusses the company– Caverton
Helicopters, background information and brief history of Caverton Helicopters, the Company’s
Structure and Organizational chart.
Chapter three discusses my working experience during my Industrial Training. Chapter four
concluded my report with my personal recommendations. Then follows my references.

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