7/7/2019

1
THE SPIRIT
OF
KAIZEN
PRESENTED BY F R KHAN
MD, BTI
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2 CONTENT:

• Swift Introduction to Kaizen : 3 March

• Boost Morale : 10 March
• Cut Cost : 24 March
• Improve Quality : 31 March
• Develop New Product and Services 7 April
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3 CONTINUED:

• Increase Sales 28 April

• Reduce Health Care Expenses
• When Small Steps Are Too Hard:
What to Do
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4 INCREASE SALES

• SALES CAN BE SCARY

• Exchange money for good
-Act of persuasion that encourage
others Goods & Services for their
money
-Sale from NEEDLE to COMPANY
- Tailor made activities make fear
• Example “bti Apartment”

• -???
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5 SOLUTIONS FOR SALE

• CONVENTIONAL :
• KAIZEN WAY :
-EXPENSIVE MOTIVATIONAL
-SMALL THOUGHTS,SMALL
SPEAKER
CHANGES
-COMMISSION MUCH ABNORMAL
-REHEARSE DEALING WITH “NO”
RESULTS MAY:
RESULTS MAY:
-APPROACHES MAY BE
-KEEP TRYING
TEMPORARY
-MORE PRACTICE, BETTER
-INSPIRATION SPEECH FADE
RESULTS
AWAY
-FINALLY CONFIDENT “YES”
-REJECTED TIME AND OVER
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6 MIND SCULPTURE

• SMALL STEPS TOWARDS

“GOAL”
• THEN ANOTHER SMALL STEP
AND ‘MIND SCULPTURE” (AN
ART)
• “GUIDED IMAGERY”
-Physical SKILL without
PERFORMING (মনের দারা শরীর)
• bti EXAMPLE ??????
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7 GUIDED IMAGERY

• PRETEND TO BE IN THE
“MOVIE” INSTEAD OF
PRETENDING
• INSTEAD OF IMAGINING IN
MEETING ROOM
WATCHING,IMAGINE YOU ARE
PERFORMING

• bti SALES EXECUTIVES ???

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8 HOW TO USE MIND SCULPTURE : EXAMPLE

• CHOOSE SKILL YOU WANT TO • WITHOUT MOVING MUSCLES

IMPROVE
• DECIDE TIME YOU WILL DEVOTE
PER DAY (1 MIN)
• SIT IN QUIT PLACE,TAKE FEW • CONTINUE INCREASE TIME,IF OKAY
DEEP BREATH, SLOW YOURSELF
• LIKE A MEDITATION
• MAKE A “MIND SCULPTURE”
IMAGINE: CONF ROOM,READY FOR
CHALLENGE,PLACE IN TENSE
SITUATION,PRACTICE “MIND
SCULPTURE”
RESULT MAY:
(1) COMFORTABLE (2)NEW PATTERN
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9 MUST CONNECT TO THE TARGET

• KEEP PRACTICE 2 MIN A DAY TO

GET CONFIDENCE
• CONNECT YOUR SPEAKING TO
FINAL TARGET
• UNDERSTAND THE SUBJECT
THOROUGHLY
• WHAT DOES bti SALES DO ???
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10 WHAT IS THE TARGET & CORE VALUES

WHAT COMPANY STAND FOR ?

• HOME OWNERSHIP A JOYFUL
EXPERIENCE
WHAT ABOUT THE COMPANY I
AM PROUD OF ?
• THE CORE VALUES WE
PRACTICE
• NOW IMAGINE IN “AUDIENCE”
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11 CONNECT SALES WITH VALUES

• GOOD JOB SHOULD BE

NOTICED BY OTHERS
• (eg: Helping by Wheel Chair in bti)
• GOOD RESULTS SHOWN TO BE
MOTIVATED
• (eg:Telle caller made sales success)
• Radiologist shown PATIENT’s
Happy
• bti Example ???
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12 VISION STATEMENTS & CORE VALUE

• VISION STATEMENTS SHOULD

BE SHORT
• (eg.To make people happy)
• LINK CORE VALUES TO VISION
• NEVER BE SUBJECTIVE (MORE
SALES, BIGGER SALES ETC)
• (bti example ???)
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13 FEW IDEAS OF SMALL STEPS TO SALES

• AFTER SALE FOLLOW SERVICE

• TRAINING IN SALES IS AN
IMPORTANT INVESTMENT TO • (bti EXPERIENCE LAST
ADVERTISE (SINGAPORE AIR) EVENING)

• MAKE SURE THAT 1 ST & LAST • THE MORE CUSTOMER INTER

CONTACT WITH CUSTOMER IS ACTION,THE MORE
INNERKNOWLEDGE SALESMAN
• POSITIVE ONE (BTI ???)
CAN RELY ON
• PERSONAL PHONE CONTACTS
• bti Experience ???
• ONE MUST GET A 2 ND
CHANCE (BTI ???)
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14 REVIEW VIDEO CLIP

• SALES INCREASE
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15 THANK YOU

Open for Discussion