7/7/2019

1
THE SPIRIT
OF
KAIZEN
PRESENTED BY F R KHAN
MD, BTI
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2 CONTENT:

• Swift Introduction to Kaizen : Done on 3 March

• Boost Morale :Today 10 March
• Cut Cost
• Improve Quality
• Develop New Product and Services
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3 CONTINUED:

• Increase Sales
• Reduce Health Care Expenses
• When Small Steps Are Too Hard:
What to Do
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4 3 MINUTES A DAY MORALE BOOST

• Showing Appreciation
• Changing difficult people to
more accommodating person
• Encourage employees to take
SMALL steps toward
problem solving
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5 Reasons of Morale Building failure

• Low or Static WAGE

• But money spent on Picnic
• Unnecessary Gifts
• Expensive Management
Consultant who arranges
FULL day speech with rich
KACHCHI for a day
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6 BEST TO CREATE A KAIZEN SMALL STEP

• A FAIR PAY WAGE

• SMALL DAILY REWARDS
• APPRECIATION
• PROTECTION
• EMPOWERMENT
• SATISFYING WORK PLACE
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7 SMALL GESTURE OF THANKS

• GREET BY BOSS
• SMILE BY SUPERIOR
• NO FEAR
• THANKING FOR USING
PERSONAL TIME
• BOSS TEXTING WHEN YOU
ARE PRESENTING REPORT
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8 SMALL GESTURE : CEO’S CASE STUDY

• NO INTERACTION TIME
• NO EMOTIONAL
PARTICIPATION
• TO REMOVE “BRAIN
ALARM” RESIST TO
CHANGE
• FINALLY CEO AGREES A
FEW CHANGE IN STYLE
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9 CEO AGREED FOR 3 MINUTES A DAY :TEST

• SALAM TO EMPLOYEES
• ASKING WEEKEND PLAND
• THANKS FOR “COMING”
IN A NEW PROJECT
• REMEMBERING “NAMES”
• PUT AWAY PHONE IN
DISCUSSION
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10 TEST RESULT: AFTER ONE MONTH

• EMPLOYEE MORALE
IMPROVED BY 60%
• CEO ALSO ENJOYED
INTERACTION
• EMPLOYEE HAPPY
• CEO STARTS TO OPEN
AND ENERGETIC..NO
EXTRA MONEY REQUIRED.
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11 HANDLING THE DIFFICULT PEOPLE

“Caution during hiring”
• DURING HIRING:
• Look beyond skill-how they
would treat a colleague
• Do they make eye contact
• Do they agree to encourage
• Are they ready to serve small
moments of gesture
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12 MANAGING DIFFICULT PEOPLE

“ALEADY AT WORK”
USUAL PRACTICE: SMALL 3 STEPS : STEP (I)
• DO ANGER MANAGEMENT • NEED HIGH MORALE BOSS

• COACHING SESSION • BOSS CALMER,THEY

CALMER
• IGNORE THE PROBLEM
• BOSS LESS
• FAILURE OF BOSS NOT
DEFENSIVE,THEY LESS
ABLE TO HANDLE
DEFENSIVE
HIM/THEM
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13 FIVE MINUTE SHORT STEPS

• 1.FIND SPECIFIC
BEHAVIOUR OF
AGGRESSIVE EMPLOYEE
• 2.EXPLANATION FOR
SUCH BEHAVIOUR
• 3.APPLY “BRAIN TUMOR”
TEST
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14 WHY AS ‘NO BRAIN TUMOR’ ?

FEAR IS A CAUSE OF AGGRESSIVENESS
• FEAR FACTORS OF
EMPLOYEE:
• NO OPPURTUNITY TO
EXPRESS
• INADEQUATE CHANCE
• NOT LIKED BY OTHERS
• CHANCE OF DISMISSED
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FEAR

15 FACTORS

CHECK AGGRESSIVE
BEHAVIOUR CREATIVE
CORTEX LEVEL
CHANGE

REMOVE AMYGDALA
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16 THE LOW MORALE STORY (FICTITIOUS)

CHARLENE :BOSS & BILL:MANAGER

• CHARLENE: As per BILL

• Inconsistent, untruthful
• Demanding, Angry
• More interested in her
promotion than TEAM
work
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17 BILL :THE UPSET MANAGER

• CHARLENE : ATTITUDE
PERCEIVED BY BILL
• PROVOCATIVE TO BILL
• FEAR OF OWN PERFORMANCE
• UNPROFESSIONAL
• MAY FIRE BILL
• DEPARTMENT SUFFERED
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18 CHARLENE:THE BUSY BOSS

• BILL: TO CHANGE
CHARLENE ATTITUDE
• INCREAMENTAL CHANGE
• 1.ASK QUESTIONS TO HER
• 2.OFFER COMPLIMENTS
• HIS AMYGDALA REMOVED
• HIS CORTEX CREATIVE
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19 THE KAIZEN STEPS TAKEN (THE NEXT 2 STEPS)

BY BILL

• DRAWING YOUR OWN • APPRECIATE KAIZEN

RESOURCE • UNDERSTAND THE LOOP
• INVITING EMPLOYEES TO • UNDERSTAND YOUR
• PARTICIPATE BRAIN FUNCTION
• REMAING ALERT • STUDY THE BASICS OF
• CUSTOMER YOUR BRAIN FUNCTION
IMPROVEMENT
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RESULTS IN 2 WEEKS
20

• BILL LESS REACTIVE TO • BILL GAVE THIRD PARTY

CHARLENE COMPLIMENT TO
• CONTINUED SMALL CHARLENE STARTED
STEPS HIS HABITUAL WELCOMING TO HIM
STYLE WITH CHARLENE • BILL FELT CONFIDENT
• BILL STARTED BEING LESS • CHARLENE USE HER SKILL
ANGRY
• PRODUCTIVITY RETURN
• FEAR STARTED REDUCING
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21 MID TO HIGH LEVEL ACCESS IN BRAIN

• PUTTING A CHANGE IN • REDUCES THINKING

CORTEX IS COMPLEX ABILITY
• MID BRAIN BLOCKS • LIKE SEEING A LION AND
• AMYGDALA(ALARM) SAVE YOURSELVE
RINGS WHEN SUDDEN BIG • AMYGDALA MUST HAVE
CHANGE COMES. FEEL SECURE,GOOD,SAFE
• STRESS & PHYSICAL • ALARM SYSTEM NOT TO
PROBLEM ARISES SENSE A DANGER
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22 SMALL STEPS WORKS

• NEVER DISCOURAGE • BEAUTY OF KAIZEN:

IDEAS • -SMALL SUGGESTION HAS
• NO PROBLEM IF NOT NO RISK
WORKS • -USE EMPLOYEE IDEA FOR
• ASK FOR OWN PURPOSE
RECOMMENDATIONS • -IF FAIL,TRY A NEW ONE
• NEVER POOR RESPONSE
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23 KAIZEN PATHWAY TO BOOST MORALE

• TAKE FEW MINUTES :

• 1.WHAT SMALL THING
CAN I DO TO BOOST
MORALE
• 2.IT WILL ONLY TAKE 3
MINS
• CAN I TAKE ONE MINUTE
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24 MORAL BOOSTING IN SHORT

• VIDEO CLIP
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25

THANK YOU
Open for Discussion