DISPUTES OF AUTHORIZED TRANSACTIONS

a. Transactions are authorized and conclusive

between the MERCHANT and Account Holder,

when either one or all of the following

conditions are met;

For Card Transaction:

i.The Account Holder’s signature appears on

or is affixed on the sales slip for POS

transactions;

ii.Online transaction is 3DS authenticated.

iii.Transaction authenticated by customer

through chip and PIN since all PayMaya

terminals are EMV capable;

For QR Transaction:

i.The password/PIN is successfully keyed-in

for e-commerce, electronic and/or cellular

phone-based transactions;

ii.SMS is sent from the Account Holder’s

Mobile Phone;

iii.When the Account Holder has successfully

unlocked his/her Account with PayMaya,

WeChat and other acceptable payment

platforms for internet transactions;

iv.Once a user is authenticated and logged-in

to the PayMaya App, WeChat App, Web

Portal, or other acceptable Platform, or

accessed through an accredited Third

Party platform or channel; this shall be

sufficient evidence that any and all activity

has been made and validated, and cannot be

disputed by the Account Holder nor the

MERCHANT. , the reference number in the

SMS confirmation and/or in the transaction

history in the PayMaya App, WeChatApp,

Web Portal, or other acceptable Platform

shall be the Account Holder’s proof of

payment but not considered an issuance of

a receipt in accordance with the Bureau of

Internal Revenue requirement.

b. Any dispute on the purchase or service

rendered shall be settled between the Account

Holder and the MERCHANT without the

involvement of PayMaya. Should the

MERCHANT and Account Holder agree on a

refund, the MERCHANT through its authorized

representative shall contact PayMaya Business

and provide the necessary details for PAYMAYA

to check the transaction and make the necessary

steps for the refund.

6. TRANSACTION HANDLING.

a. Credit Card Transactions supported by a

Transaction Draft for both e-commerce and

mobile transactions or a Charge Slip for manual

transactions shall be accomplished and

generated strictly in accordance with the

Merchant Operating Manual provided by

PAYMAYA to the MERCHANT.

b. MERCHANT represents and warrants that all

Transaction Drafts or Charge Slips to be

submitted to and accepted by PAYMAYA:

i. Represent bona fide sales of merchandise

and/or services in the usual course of

business for the total price;

ii. Are not/will not be defective, illegal, or

otherwise impair the validity or

enforceability of collection thereof from the

Cardholder or Account Holder who made the

transaction; and

iii. Shall consistently be for the full amount of

the transaction and shall not be processed in

parts constituting “split sale” unless the

transaction is covered under the conditions

stated in Section 6.d. ii; and

iv. Shall be issued in accordance and in

compliance with the provisions of this Terms

and Conditions.

c. MERCHANT assumes full responsibility for

any goods and/or services returned and/or

questioned by the Cardholder or Account Holder

as well as for the accuracy and correctness of any

data or information appearing on the Transaction

Draft or Charge Slip. MERCHANT agrees to

DIRECT MERCHANT AGREEMENT

SIGNATURE OF AUTHORIZED SIGNATORY

indemnify and hold PAYMAYA free and harmless

from any claims relating to any Transaction Draft or

Charge Slip or as may be made by way of defense,

offset, counterclaim or affirmative action by the

Cardholder or Account Holder.