2.

Withdrawals by the Personnel from their respective Personnel Payroll Account may be made at any of
the following:

2.1 BANK’s ATMs or the ATMs of other “ATM Switch” member/enabled banks subject to the rules,
regulations, terms and conditions governing the use of such ATMs,

including but not limited to fees, charges, service period, etc.

2.2 Over-the-counter withdrawal shall only be allowed under any of the following conditions:

2.2.1 The BANK’s ATM System is offline; or

2.2.2 The ATM Card or Cash Card issued is damaged or lost, provided further that Personnel has already
filed request for replacement; or

2.2.3 The amount being withdrawn exceeds the maximum withdrawal limit for the day.

3. The BANK shall render over-the-counter withdrawal service during banking hours only, provided
further that the Personnel;

3.1 Presents the following to the BANK Teller:

3.1.1 Duly accomplished Withdrawal Slip

3.1.2 One (1) valid/government-issued ID with photograph

3.1.3 ATM Card or Cash Card, except in case of lost or damaged card where Personnel has already filed
request for replacement

3.2 All over-the-counter transactions shall be subject to the BANK’s operating procedures and control
measures.

Section 3: Processing of Payroll Instruction

1. The CLIENT hereby understands and agrees that in order to electronically disburse money to its
Personnel’s Personnel Payroll Account, it shall submit Payroll Instruction

in a format prescribed by the BANK, a copy of which is hereto attached as Annex B and is made an
integral part hereof, through the BANK’s Payroll Module on or before

the cut-off time specified by the BANK.

2. The CLIENT shall be responsible in preparing and transmitting the Payroll Instruction to the BANK.

3. The BANK shall validate the Payroll Instruction to determine the CLIENT’s conformity to the prescribed
file layout. The BANK shall have no obligation to verify the ownership

of the accounts listed in the Payroll Instruction and the authenticity, veracity or accuracy of the
information contained in the file received from CLIENT.

4. The BANK shall not make any alterations and/or adjustments on the Payroll Instruction received from
the CLIENT. The BANK shall not be held liable or responsible for
any delay or mistake in the processing of the Payroll Instruction brought about by the failure of the
CLIENT to upload and approve the correct Payroll Instruction on time.

The CLIENT shall be responsible for verifying or authenticating the content of the Payroll Instruction for
each current payroll period.

5. Only Payroll Instructions duly approved by the CLIENT through Payroll Module system will be
processed by the BANK. The BANK shall not be held liable in case of any

unprocessed Payment Instructions due to: (a) incorrect file layout and data elements; or (b)
false/inaccurate information contained in the Payroll Instructions.

6. Current and future-dated Payroll Instructions will be accepted while past-dated Payroll Instructions
will be rejected outright. Processing of future-dated Payroll Instructions

will be on intended Payroll Date.

7. Subject to availability of funds in the selected Payroll Billing Account/Payroll Source Account, all
amounts due to Personnel shall be debited in accordance with the amount

indicated in the Payroll Instruction received by the BANK. The CLIENT shall ensure that the selected
Payroll Source Account has sufficient available balance to cover the

payments due to each Personnel. Credits to the Personnel Payroll Accounts shall only be made after the
Payroll Source Account has been successfully debited. The

BANK has the right to refuse to process any Payroll Instruction if the balance on the Payroll Source
Account (a) is less than the required minimum maintaining balance for

the Payroll Service rendered by the BANK; and/or (b) is insufficient to cover the total amount of the
Payroll Instruction.

8. The CLIENT shall be solely liable in cases where there is an erroneous Personnel data and/or credit
transaction or information contained in the Payroll Instruction or any

file transmitted to the BANK where such information or transaction results in a claim or complaint by the
Personnel against the BANK. For this purpose, the CLIENT

agrees to indemnify and hold the BANK, its subsidiaries and affiliates, as well as any of its directors,
stockholders, officers, employees and representatives free and

harmless from any such claim or complaint by the Personnel.

Section 4: Contingency Handling

1. In case the BANK fails to credit any or all of the covered Personnel Payroll Accounts contained in the
Payroll Instruction received from the CLIENT for any reason

whatsoever, the CLIENT agrees to allow the BANK to make the necessary adjustment/correction within
two (2) banking days from the Processing Date, except in cases

where adjustment can only be made at a later date due to the following:
1.1 Occurrence of fortuitous events which are beyond the control of man such as, but not limited to,
typhoons, storms, earthquakes, floods, fire, riots, strikes, civil

disturbance, or war; or

1.2 Computer system errors, failure or breakdown; or

1.3 Such other causes similar to or analogous to the foregoing, and those beyond the control of the
BANK.

2. In the event that the Payroll Instruction was processed erroneously resulting to erroneous credits to
the Personnel Payroll Account, the CLIENT hereby authorizes the

BANK to make the necessary action to correct the error.

Section 5: Inquiry of Transactions

1. The CLIENT’s designated users to the System may view the details (schedule, transaction status and
workflow status) of the Payroll transaction created through the

System. The CLIENT hereby understands and agrees that users who have been granted access to the
Payroll Inquiry can only view details of the transactions created

by the same user or within the same user’s workflow matrix, while the users who have been granted
access to the Payroll Inquiry - ALL menu will be able to view all Payroll

transactions created within the Corporate ID regardless of the user’s workflow matrix including all
account numbers enrolled in the System.