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  • Feedback TG 09 Team 3

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    danieldebest
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    Team 3 presented a drone delivery service network solution for Dadawan. They conducted a SWOT analysis and mapped out the service model. Their presentation included a discussion of stakeholders, pitfalls, and how their solution addressed concepts from course readings on service recovery paths and the servitization paradox. They demonstrated strong reasoning and engaged the audience through their Q&A responses. However, their communication strategy could be more detailed and their report may have benefited from customer surveys.

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    Team 3 presented a drone delivery service network solution for Dadawan. They conducted a SWOT analysis and mapped out the service model. Their presentation included a discussion of stakeholders, pitfalls, and how their solution addressed concepts from course readings on service recovery paths and the servitization paradox. They demonstrated strong reasoning and engaged the audience through their Q&A responses. However, their communication strategy could be more detailed and their report may have benefited from customer surveys.

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    2 views3 pages

    Feedback TG 09 Team 3

    Uploaded by

    danieldebest
    Team 3 presented a drone delivery service network solution for Dadawan. They conducted a SWOT analysis and mapped out the service model. Their presentation included a discussion of stakeholders, pitfalls, and how their solution addressed concepts from course readings on service recovery paths and the servitization paradox. They demonstrated strong reasoning and engaged the audience through their Q&A responses. However, their communication strategy could be more detailed and their report may have benefited from customer surveys.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    of 3

    TEAM 3, tutorial group 9

    TEAMMEMBERS Emilia, Jan, Stan, Martijn

    FOCUS Dadawan

    Report
    Criteria ++ + +/- - --

    Creativity, originality, novelty of idea x +

    Strength of reasoning and argumentation (Viability, Feasibility ++


    and Desirability)

    Extent to which the practical application is also supported by +


    theoretical knowledge
    * Good command of literature * Use of theoretical concepts

    Completeness of solution +
    * Clear stakeholder focus * Communication (internal & external)
    * Service Management Strategy * (Financial) Implications
    * Timeline

    Form, writing style and correct use of language +

    Comments / + Service assessment: SWOT analysis.


    Feedback + Mapped out a drone delivery service model.
    + I like the BMC in the financial implications, however merely saying that the
    investments of the drones would pay itself back and talking about the
    financial benefits of the app without any figures does not come across as very
    convincing.
    + Inclusion of literature without making it too academic.

    - Communication strategy is too generic and could use some more


    detail and concrete actions for Dadawan to take.
    - In some sections more visuals could be used to enhance the points
    you are making
    - Report could have found added value from a conducted customer
    survey.
    TEAM

    14.25 - 15.35 TG 09 T 03
    TEAM MEMBERS Emilia, Jan, Stan, Martijn

    FOCUS Dadawan

    Criteria ++ + +/- - --

    Creativity, originality, novelty of idea +/++      

    Strength of reasoning and argumentation (Viability, Feasibility and +      


    Desirability)

    Delivery of presentation (introduction and development of problem- + +/-     


    solution (story), ability to engage audience, audience awareness,
    clarity, pace, fluency

    Comments / Feedback - ppt with voice over


    drone delivery service network
    queue system
     
     starting with SWOT analysis
     Nice Q&A with some strong points.

    Professional Q&A (strength of reasoning, argumentation and convincing communication)

    Question Answer

    Question 1: You mention several States that the drones are in right now. Many factors
    pitfalls to the drone service network. impact the delivery. Sector is innovative, but drones
    What is the biggest threat to your need to be further developed. Still go for it, but not on a
    solution? big scale. 

    Question 2: Drone delivery service Two other stakeholders;


    network only describes a few - government
    stakeholders, what other stakeholders -personnel of Dadawan (distinction between
    would need to be involved to provide management and employees and the latter have to
    this experience?  change in their activities on everyday basis)

    Question 3: Can you pick one article, Service recovery path, thuisbezorg, ubereats become
    or idea you learned during the course irrelevant due to takeover of delivery system. =
    and link it to your solution? takeover of service recovery path -> timing matters
    based on type of customer (new customer vs.
    repeat/loyal customer). NIce! Link to Hogreve et al.
    article.
    Link to cultural models article.

    Question 4: Would your solution face First try with one drone, reduces cost of and afterwards
    the servitization paradox (VIsjnic et reduce. Focus on LT, however, trend is Ubereats and
    al)? Thuisbezorgd, we recommend own delivery service.

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