Test Bank for Andersons Nursing

Leadership Management and Professional

Practice For The LPN LVN In Nursing
School and Beyond, 5th Edition, Tamara R
Dahlkemper

Full download chapter at: https://testbankbell.com/product/test-bank-for-

andersons-nursing-leadership-management-and-professional-practice-for-the-lpn-
lvn-in-nursing-school-and-beyond-5th-edition-tamara-r-dahlkemper/
Description:
Be prepared to care for patients and to handle the growing workload you’ll
encounter in the diverse settings in which LPN/LVNs practice. Mary Ann
Anderson’s trademark, easy-to-read, writing style teaches you the
information you need to successfully transition from student to LPN/LVN.
It presents the basic information on the skills and knowledge you need to
fulfill the leadership and management roles, with an emphasis on the
humanistic aspects of caring.

1. Front Matter
2. Dedication
3. In Memoriam
4. Foreword
5. Preface
6. Contributors
7. Reviewers
8. Acknowledgments
9. Great nursing care begins with great resources ... now and throughout your career!
10. UNIT 1 The Nursing Profession in Today's Healthcare Environment
11. CHAPTER 1 Historical Perspective and Current Trends
12. Learning Objectives
13. The Beginning of Nursing
14. Dark Ages and Introduction of Christianity
15. Renaissance Period
16. Era of Industrialization
17. Healthcare in the United States
18. The Beginning of Modern Nursing
19. REFLECTIVE THINKING
20. NURSING EDUCATION
21. FLORENCE NIGHTINGALE
22. REFLECTIVE THINKING
23. FOCUSED LEARNING CHART Risk Takers and Role Breakers in Nursing
24. FLORENCE NIGHTINGALE
25. CLARA BARTON
26. DOROTHEA DIX
27. LINDA RICHARDS
28. ISABELLE HAMPTON ROBB
29. OTHER MODERN NURSING LEADERS
30. Clara Barton
31. Dorothea Dix
32. Linda Richards
33. Isabel Hampton Robb
34. Mary Adelaide Nutting
35. Lavinia L. Dock
36. Mary Eliza Mahoney
37. Lillian D. Wald
38. Annie Goodrich
39. History of the Licensed Practical and Vocational Nurse
40. FOCUSED LEARNING CHART Risk Takers and Role Breakers in Nursing
41. MARY ADELAIDE NUTTING
42. LAVINIA DOCK
43. MARY ELIZA MAHONEY
44. LILLIAN WALD
45. ANNIE GOODRICH
46. Current Trends and Issues
47. HUMAN IMMUNODEFICIENCY VIRUS
48. METHICILLIN-RESISTANT STAPHYLOCOCCUS AUREUS
49. DISASTER NURSING
50. CULTURAL DIVERSITY
51. TECHNOLOGY
52. NURSING SHORTAGE
53. AGING U.S. POPULATION
54. QUALITY AND SAFETY EDUCATION FOR NURSES
55. TABLE 1-1. QSEN Competencies
56. REFLECTIVE THINKING
57. CASE STUDY
58. My Contribution to Nursing History
59. INTERNET RESOURCES
60. REFERENCES
61. CHAPTER 2 Caring as a Personal and Professional Behavior
62. Learning Objectives
63. What Is Caring?
64. REFLECTIVE THINKING
65. DR. JEAN WATSON
66. REFLECTIVE THINKING
67. REFLECTIVE THINKING
68. Applying Caring Theory in Your Personal Life
69. Understanding Nursing Models
70. FOCUSED LEARNING CHART Characteristics of a Caring Nurse
71. RESPECT
72. ASSESS
73. LEARN
74. ENJOY
75. ACCEPT
76. DEVELOP
77. SPEAK
78. ACQUIRE
79. UNDERSTAND
80. PROMOTE
81. INCLUDE
82. Applying Caring Theory in Your Professional Life
83. CARING AS IT RELATES TO COLLEAGUES
84. CARING FOR PATIENTS
85. Setting Priorities Using Transpersonal Caring
86. Caring for Family and Significant Others
87. Caring Includes Everyone
88. Personal Motivation
89. WHAT IS MOTIVATION?
90. REFLECTIVE THINKING
91. THERE IS A REASON FOR EVERY BEHAVIOR
92. CASE STUDY
93. INTERNET RESOURCES
94. REFERENCES
95. CASE STUDY ANSWERS
96. CHAPTER 3 Understanding the Changing Roles in Nursing
97. Learning Objectives
98. Paradigm Thinking Defined
99. PARADIGM SHIFT
100. SHIFTING PARADIGM OF NURSING PRACTICE
101. REFLECTIVE THINKING
102. Critical Thinking Concepts
103. FOCUSED LEARNING CHART Advantages of Being a Critical Thinker
104. CRITICAL JUDGMENT AND CLINICAL REASONING
105. Theoretical Frameworks for Management
106. DR. ABRAHAM MASLOW
107. DR. JEAN WATSON
108. REFLECTIVE THINKING
109. Basic Principle of Patient Advocacy
110. PROTECTING THE RIGHTS OF PATIENTS
111. Research-Related Rights
112. Right to Refuse Treatment or Medication
113. Informed Consent
114. Safe Care
115. REFLECTIVE THINKING
116. OTHER ASPECTS OF ADVOCACY
117. Spirituality
118. REFLECTIVE THINKING
119. Sexuality
120. Ethnicity
121. Age
122. CASE STUDY
123. INTERNET RESOURCES
124. REFERENCES
125. CASE STUDY ANSWERS
126. Immediate and Essential Problems
127. Long-Term Problems
128. Essential and Immediate Problem Solution
129. Long-Term Problem Solutions
130. CHAPTER 4 Healthcare Environment
131. Learning Objectives
132. Healthcare Systems
133. PROBLEMS IN THE HEALTHCARE SYSTEM
134. REFLECTIVE THINKING
135. REIMBURSEMENT OF HEALTHCARE
136. RISKS OF HEALTHCARE
137. HEALTHCARE TECHNOLOGY
138. Roles and Tasks of the Licensed Practical Nurse in the Healthcare System
139. BOX 4-1 Roles for the LPN in Healthcare Systems
140. EIGHT ROLES OF THE LICENSED PRACTICAL NURSE
141. Clinician
142. Manager
143. Advocate
144. Educator
145. Counselor
146. Consultant
147. Researcher
148. Collaborator
149. REFLECTIVE THINKING
150. SUMMARY OF ROLES
151. Healthcare Agencies
152. HOSPITALS
153. REFLECTIVE THINKING
154. HOME HEALTHCARE
155. HOSPICE
156. EXTENDED CARE FACILITY
157. ASSISTED LIVING CENTERS
158. PUBLIC HEALTH DEPARTMENT
159. PHYSICIAN'S OFFICE
160. EMERGENT CARE CENTERS
161. INDUSTRIAL CLINICS
162. SCHOOL HEALTH CLINICS
163. INNER-CITY CLINICS
164. CASE STUDY
165. Part A
166. Part B
167. Part C
168. INTERNET RESOURCES
169. REFERENCES
170. CASE STUDY ANSWERS
171. Part A
172. Part B
173. Part C
174. CHAPTER 5 Nursing and Informatics
175. Learning Objectives
176. Looking at the Past
177. Looking at Today
178. REFLECTIVE THINKING
179. Nursing Informatics
180. ELECTRONIC HEALTH RECORDS
181. FOCUSED LEARNING CHART Nursing Informatics and Patient Care
182. DATABASE
183. DOCUMENTATION
184. MEDICATION ADMINISTRATION
185. EDUCATION
186. RESEARCH
187. COMPUTERS AND SYSTEMS
188. BOX 5-1 Examples of Identifiable Health Information
189. REFLECTIVE THINKING
190. PAPERS AND PRESENTATIONS
191. HEALTH LITERACY
192. SPREADSHEETS
193. PRESENTATION SOFTWARE
194. BOX 5-2 Tips for Developing Presentation Slides
195. TELECONFERENCING
196. OTHER ISSUES
197. CASE STUDY
198. INTERNET RESOURCES
199. REFERENCES
200. CASE STUDY ANSWERS
201. UNIT 2 From Student to Nurse
202. CHAPTER 6 Fulfill Your Role as a Student
203. Learning Objectives
204. Knowing Yourself and Understanding Nurses’ Ways of Knowing
205. FOCUSED LEARNING CHART Nurses’ Ways of Knowing
206. AESTHETIC
207. EMPIRICAL
208. ETHICAL
209. PERSONAL
210. Learning in the Classroom
211. LEARNING STYLES
212. TABLE 6-1. Learning Styles
213. ORGANIZATION AND NOTE TAKING
214. STUDY HABITS
215. YOUR HEALTH AND LIFESTYLE
216. THOUGHTS ABOUT ATTIRE AND TIME
217. You as a Student in the Clinical Area
218. PREPARING FOR CLINICAL ASSIGNMENTS
219. DRESS
220. BEING WELL PREPARED
221. Communication in the Clinical Setting
222. COMMUNICATION PRINCIPLES FOR THE CLINICAL SETTING
223. CONFIDENTIALITY
224. REFLECTIVE THINKING
225. HONESTY
226. Successful Study Strategies
227. TIME MANAGEMENT
228. SETTING PRIORITIES
229. DEVELOPING TEST-TAKING SKILLS
230. ACADEMIC OR HONOR CODES
231. ATTEND CLASS AND DO THE READING
232. CREATE STUDY TOOLS
233. Flash Cards
234. REFLECTIVE THINKING
235. Study Checklists
236. Mind Maps
237. HOW TO REVIEW FOR A TEST
238. Understanding Test Questions
239. MULTIPLE-CHOICE TESTS
240. TRUE-OR-FALSE QUESTIONS
241. COMPLETION AND MATCHING QUESTIONS
242. ESSAY QUESTIONS
243. BOX 6-1 Words to Understand When Taking Examinations
244. Managing Test Anxiety
245. PSYCHOLOGICAL FIRST-AID KIT FOR TEST PREPARATION
246. PHYSIOLOGICAL FIRST-AID KIT FOR TEST TAKING
247. Writing Successful Papers
248. BASICS OF WRITING
249. TYPES OF PAPERS
250. PRINCIPLES OF WRITING
251. Write Your Papers Early and Review Them
252. Make an Outline
253. Formula for Writing a Paper
254. POTENTIAL PROBLEMS IN ALL WRITING
255. Conclusion
256. CASE STUDY
257. INTERNET RESOURCES
258. REFERENCES
259. CASE STUDY ANSWERS
260. CHAPTER 7 The Importance of Critical Thinking
261. Learning Objectives
262. What Is Critical Thinking?
263. BOX 7-1 Aspects of Critical Thinking
264. REFLECTIVE THINKING
265. Thorough Thinking
266. Thorough or Critical Thinking as Applied to Science
267. FOCUSED LEARNING CHART Thorough Thinking Is an Essential Aspect of
Critical Thinking
268. Thorough or Critical Thinking as Applied to Nursing
269. Creative Thinking
270. REFLECTIVE THINKING
271. CONDUCT A BRAINSTORMING SESSION
272. BOX 7-2 Ways to Be Creative
273. FOCUS AND LET GO
274. CULTIVATE CREATIVE SERENDIPITY
275. KEEP IDEA FILES
276. REFINE IDEAS AND FOLLOW THROUGH
277. Critical Thinking
278. BOX 7-3 Critical Thinking Concepts
279. BE WILLING TO SAY “I DON'T KNOW”
280. Mr. Carrigan Revisited
281. DEFINE YOUR TERMS
282. PRACTICE TOLERANCE
283. UNDERSTAND BEFORE CRITICIZING
284. REFLECTIVE THINKING
285. WHAT PUSHES YOUR BUTTONS?
286. CONSIDER THE SOURCE
287. ASK QUESTIONS
288. LOOK FOR AT LEAST THREE ANSWERS
289. BE WILLING TO CHANGE YOUR MIND
290. CASE STUDY
291. INTERNET RESOURCES
292. REFERENCES
293. CASE STUDY ANSWERS
294. CHAPTER 8 Entry Into Practice
295. Learning Objectives
296. Nurse Practice Act
297. REFLECTIVE THINKING
298. MASLOW REVISITED
299. Finding the Perfect Job
300. BE OBJECTIVE
301. WORST-CASE SCENARIO EXAMPLE
302. OTHER CONCEPTS TO CONSIDER
303. Self-Evaluation
304. Self-Monitoring
305. REFLECTIVE THINKING
306. Mentoring
307. FOCUSED LEARNING CHART How to Identify Toxic Mentors
308. Other Strategies
309. NETWORKING
310. MOTIVATION
311. COMMITMENT TO LIFELONG LEARNING
312. CERTIFICATIONS
313. CAREER LADDER LEARNING
314. CASE STUDY
315. INTERNET RESOURCES
316. REFERENCE
317. CASE STUDY ANSWERS
318. CHAPTER 9 Employment Process
319. Learning Objectives
320. Employer Expectations
321. Application Process
322. ORGANIZATIONAL SUGGESTIONS
323. LETTER OF APPLICATION
324. BOX 9-1 Sample Letter of Application
325. PREPARING A RÉSUMÉ
326. BOX 9-2 Sample Résumé
327. Preparing for the Interview
328. REFLECTIVE THINKING
329. Letter of Termination
330. CASE STUDY
331. INTERNET RESOURCES
332. CASE STUDY ANSWERS
333. CHAPTER 10 Leadership and Management as a Professional Concept
334. Learning Objectives
335. REFLECTIVE THINKING
336. Leadership Versus Management
337. FORMAL LEADER
338. FOCUSED LEARNING CHART Basic Principles of Leadership and
Management
339. INFORMAL LEADER
340. REFLECTIVE THINKING
341. MANAGEMENT
342. Historical Overview of Nursing Leadership and Management Roles
343. FLORENCE NIGHTINGALE
344. LILLIAN WALD AND MARY BREWSTER
345. DR. JEAN WATSON
346. Where Is the Licensed Practical Nurse in This Historical Picture?
347. Leadership Styles
348. AUTOCRATIC LEADER
349. DEMOCRATIC LEADER
350. LAISSEZ-FAIRE LEADER
351. MULTICRATIC OR PARTICIPATIVE LEADER
352. TRANSFORMATIONAL LEADERSHIP
353. What Type of Leader Are You?
354. BOX 10-1 Leadership and Followership Style Test
355. STRUCTURAL LEADERSHIP PROFILE
356. STRUCTURAL FOLLOWERSHIP PROFILE
357. SCORING INTERPRETATION
358. INTERPRETATIONS
359. CASE STUDY
360. REFERENCES
361. CASE STUDY ANSWERS
362. CHAPTER 11 Communication Skills in Leadership and Management
363. Learning Objectives
364. Communication in the Academic Setting
365. LISTENING SKILLS
366. NONVERBAL COMMUNICATION
367. NEGATIVE OR HOSTILE COMMUNICATION
368. REFLECTIVE THINKING
369. QUESTIONING SKILLS
370. FRIENDLY CONVERSATION
371. Communication in the Clinical Setting
372. REFLECTIVE THINKING
373. TABLE 11-1. SBAR Communication
374. Failed Communication
375. FEEDBACK
376. COMMUNICATION BLOCKS
377. FOCUSED LEARNING CHART Communication Blocks
378. Assertive Communication
379. REFLECTIVE THINKING
380. Other Forms of Communication
381. CASE STUDY
382. INTERNET RESOURCES
383. REFERENCES
384. CASE STUDY ANSWERS
385. CHAPTER 12 Considering Culture
386. Learning Objectives
387. REFLECTIVE THINKING
388. What Is Culture?
389. Population Mosaic of the United States
390. THE POPULATION IS GROWING
391. THE EMERGING MAJORITY OF PEOPLE OF COLOR
392. BOX 12-1 Using Interpreters
393. THE POPULATION IS AGING
394. POVERTY AS ANOTHER ASPECT OF CULTURE
395. GENDER ROLES AND HUMAN SEXUALITY
396. Personal Cultural Awareness
397. REFLECTIVE THINKING
398. THOUGHTS ON CULTURAL AWARENESS
399. How to Develop Culturally Competent Care
400. CULTURAL DESIRE
401. CULTURAL AWARENESS
402. CULTURAL KNOWLEDGE
403. CULTURAL SKILL
404. CULTURAL ENCOUNTER
405. Barriers to Cultural Competency
406. FOCUSED LEARNING CHART Barriers to Cultural Competency
407. CULTURAL IMPOSITION
408. CULTURAL BLINDNESS
409. STEREOTYPING
410. PREJUDICE
411. RACISM
412. REFLECTIVE THINKING
413. Common Ethnic Groups in the United States
414. EUROPEAN AMERICANS
415. AMERICAN INDIANS
416. BLACK AMERICANS
417. ASIAN AMERICANS
418. HISPANIC AMERICANS
419. Cultural Assessment
420. BOX 12-2 Basic Cultural Assessment
421. Nurse Managers and Culture
422. A FINAL STORY
423. CASE STUDY
424. Mal de Ojo (The Evil Eye)
425. Assignment
426. INTERNET RESOURCES
427. REFERENCES
428. CHAPTER 13 Understanding Benefits of Change
429. Learning Objectives
430. What Is Change?
431. REFLECTIVE THINKING
432. Effective Decision Making During Change Process
433. FOCUSED LEARNING CHART Choose Your Change Process
434. CHANGE BY DRIFT
435. PLANNED CHANGE
436. Kurt Lewin's Change Theory
437. DRIVING AND RESTRAINING FORCES
438. REFLECTIVE THINKING
439. UNFREEZING
440. Rule Number One
441. Rule Number Two
442. MOVING
443. REFREEZING
444. Role of the Licensed Practical Nurse as Change Agent
445. BOX 13-1 Things to Remember When Planning a Change
446. EVIDENCE-BASED PRACTICE
447. Transitions
448. A STORY
449. UNDERSTANDING TRANSITIONS
450. SUNSHINE ACRES LIVING CENTER
451. TRANSITION INTO A LICENSED PRACTICAL NURSE PROGRAM
452. TRANSITION AS AN IN-BETWEEN PLACE
453. PARABLE OF THE TRAPEZE: TURNING THE FEAR OF TRANSFORMATION
INTO THE TRANSFORMATION OF FEAR
454. FACILITATING TRANSITIONS
455. Let Go
456. Understand Your Own Characteristic Style of Coping With Endings
457. Develop New Skills
458. Develop Your Spiritual Self
459. Appreciate and Create Rituals
460. Summary
461. Final Thoughts
462. CASE STUDY
463. INTERNET RESOURCES
464. REFERENCES
465. CHAPTER 14 Setting Meaningful Priorities
466. Learning Objectives
467. Setting Personal Priorities
468. REFLECTIVE THINKING
469. REFLECTIVE THINKING
470. Application of Maslow's and Watson's Theories
471. TABLE 14-1. Examples of Urgent and Important Tasks
472. REFLECTIVE THINKING
473. Priority Setting in the Clinical Arena Requires Teamwork
474. Need for Priority Setting
475. FOCUSED LEARNING CHART The Dramatic Significance of Setting Patient-
Care Priorities
476. 1998
477. 1999
478. 2002
479. 2003
480. It Starts With the Ability to Make Good Decisions
481. Conclusion
482. CASE STUDY
483. Part A
484. Part B
485. REFERENCES
486. CASE STUDY ANSWERS
487. Part A
488. Part B
489. CHAPTER 15 Welcome to Conflict
490. Learning Objectives
491. How Conflict Occurs
492. COMPETITIVE OR OPPOSING ACTIONS OF INCOMPATIBLES
493. MENTAL STRUGGLE RESULTING FROM INCOMPATIBLE OR OPPOSING
NEEDS, DRIVES, WISHES, OR INTERNAL OR EXTERNAL DEMANDS
494. REFLECTIVE THINKING
495. HOSTILE ENCOUNTER OR COLLISION
496. REFLECTIVE THINKING
497. Truth About Conflict
498. Causes of Conflict
499. UNCLEAR ROLES
500. DESIRE FOR SCARCE RESOURCES
501. DISTANCING AND UNIFYING MECHANISMS
502. PERCEIVED OR FELT CONFLICT
503. UNRESOLVED CONFLICT
504. Role of Licensed Practical Nurses
505. Transactional Approach to Conflict Management
506. WIN-LOSE
507. TABLE 15-1. Basic Approaches to Conflict Management
508. WIN-YIELD
509. LOSE-LOSE
510. WIN-WIN
511. Other Important Skills
512. ART OF NEGOTIATION
513. Rule One
514. FOCUSED LEARNING CHART Essential Skills for Successful Negotiation
515. Rule Two
516. Rule Three
517. MANAGING ANGER
518. CASE STUDY
519. INTERNET RESOURCES
520. CASE STUDY ANSWERS
521. CHAPTER 16 Dealing With Chaos
522. Learning Objectives
523. Understanding the Changes
524. Understanding Newtonian Physics or the Scientific Age
525. Understanding Quantum Physics or the New Science
526. REFLECTIVE THINKING
527. Chaos Theory
528. REFLECTIVE THINKING
529. CLINICAL CHAOS
530. ATTRACTOR CONCEPT
531. Strange Attractor
532. FOCUSED LEARNING CHART Living With Chaos
533. UNDERSTANDING THE STRANGE ATTRACTOR THEORY
534. Delegation
535. BOX 16-1 The Five “Rights” of Delegation
536. TWO RULES OF DELEGATION
537. Possible Approaches to Scenario
538. REFLECTIVE THINKING
539. THIRD RULE OF DELEGATION
540. Are You Ready?
541. CASE STUDY
542. INTERNET RESOURCES
543. REFERENCES
544. CASE STUDY ANSWERS
545. CHAPTER 17 Ethics and Law in Nursing Management
546. Learning Objectives
547. Personal Values
548. REFLECTIVE THINKING
549. Understanding Ethics
550. ETHICAL PRINCIPLES
551. Autonomy
552. BOX 17-1 Ethical Principles
553. Beneficence
554. Nonmaleficence
555. Justice
556. Fidelity
557. Veracity
558. REFLECTIVE THINKING
559. ETHICAL THEORIES
560. Deontology
561. FOCUSED LEARNING CHART Ethical Theories
562. Utilitarianism
563. STEPS FOR ETHICAL REASONING
564. Ethical Reasoning Process
565. Legal Issues
566. Nurse Practice Act
567. Understanding the Law
568. STATUTORY LAW
569. COMMON LAW
570. INSTITUTIONAL POLICIES AND PROCEDURES
571. CRIMINAL LAW
572. CIVIL LAW
573. Legal Issues Specific to Nursing
574. DUTY TO SEEK MEDICAL CARE FOR THE PATIENT
575. CONFIDENTIALITY
576. REFLECTIVE THINKING
577. PERMISSION TO TREAT
578. Informed Consent
579. DEFAMATION OF CHARACTER
580. ADVANCE DIRECTIVES
581. NEGLIGENCE
582. Requirements to Establish Negligence
583. MALPRACTICE
584. FRAUD
585. ASSAULT AND BATTERY
586. FALSE IMPRISONMENT
587. Safeguards
588. GUIDELINES FOR PREVENTING A LAWSUIT
589. CASE STUDY
590. INTERNET RESOURCES
591. REFERENCES
592. CASE STUDY ANSWERS
593. Possible Solutions to the Problem
594. CHAPTER 18 Understanding Use of Power
595. Learning Objectives
596. What Is Power?
597. Types of Power
598. FOCUSED LEARNING CHART Bases of Power
599. EXPERT POWER
600. REWARD POWER
601. LEGITIMATE POWER
602. COERCION POWER
603. INFORMATIONAL POWER
604. REFERENT POWER
605. EXPERT
606. REWARD
607. COERCION
608. INFORMATION
609. LEGITIMATE
610. REFLECTIVE THINKING
611. REFERENT
612. REFLECTIVE THINKING
613. Power and the Role of Licensed Practical Nurses
614. Positive and Negative Uses of Power
615. Empowerment
616. EMPOWERING SELF
617. BOX 18-1 Empowerment Ladder
618. SUPPORTING SELF-EMPOWERMENT IN OTHERS
619. Powerlessness
620. Conclusion
621. CASE STUDY
622. CASE STUDY ANSWERS
623. CHAPTER 19 Motivating Employees
624. Learning Objectives
625. Maslow's Hierarchy of Needs Revisited
626. Oppressed Group Behavior
627. HORIZONTAL HOSTILITY
628. FOCUSED LEARNING CHART Recognizing Oppressed Group Behavior
629. SYMPTOMS
630. HORIZONTAL HOSTILITY
631. BELIEF IN LESSER VALUE
632. BELIEF IN SUPERIORITY OF DECISIONS
633. CODEPENDENCY
634. BELIEF IN LESSER VALUE
635. BELIEF IN SUPERIORITY OF DECISIONS
636. CODEPENDENCY
637. Theories of Motivation
638. MCGREGOR'S THEORY X AND THEORY Y
639. Theory X and Theory Y Managers
640. HERZBERG'S TWO-FACTOR THEORY
641. Hygiene Factors
642. Motivation Factors
643. TABLE 19-1. Herzberg's Motivating Factors
644. Creating a Motivating Environment
645. CASE STUDY
646. REFERENCES
647. CASE STUDY ANSWERS
648. Instructions
649. Discussion of Answer
650. Final Thoughts
651. CHAPTER 20 Team Building
652. Learning Objectives
653. Understanding Characteristics of a Team
654. CLEAR AND ELEVATING GOAL
655. BOX 20-1 Eight Characteristics of a High-Performance Team
656. RESULTS-DRIVEN STRUCTURE
657. COMPETENT TEAM MEMBERS
658. UNIFIED COMMITMENT
659. REFLECTIVE THINKING
660. COLLABORATIVE CLIMATE
661. STANDARDS OF EXCELLENCE
662. EXTERNAL SUPPORT AND RECOGNITION
663. PRINCIPLED LEADERSHIP
664. SUMMARY
665. Stages of Team Development
666. STAGE ONE: FORMING
667. STAGE TWO: STORMING
668. STAGE THREE: NORMING
669. STAGE FOUR: PERFORMING
670. Group Norms
671. FUNCTIONAL BEHAVIORS
672. DYSFUNCTIONAL BEHAVIORS
673. MANAGERIAL FEEDBACK AND SUPPORT
674. LICENSED PRACTICAL NURSE ROLE
675. REFLECTIVE THINKING
676. Understanding the Value of Team Concepts
677. Conclusion
678. CASE STUDY
679. INTERNET RESOURCES
680. CASE STUDY ANSWERS
681. CHAPTER 21 Making Assignments, Coaching, and Analyzing Performance
682. Learning Objectives
683. Leader, Manager, or Both
684. Making Assignments
685. IDENTIFYING TASKS TO BE DELEGATED
686. ASSESSING PATIENT NEEDS
687. REFLECTIVE THINKING
688. PROVIDING AN EMPOWERING ENVIRONMENT
689. Sharing Information With Staff Members
690. SYSTEM OF ACCOUNTABILITY
691. Coaching
692. ENERGIZING
693. POSITIVE REINFORCEMENT
694. Informal
695. Formal
696. TEACHING AND COUNSELING
697. Session Content
698. Session Documentation
699. DISCIPLINING
700. Errors
701. Common Errors to Avoid in the Disciplinary Process
702. REFLECTIVE THINKING
703. Counseling and Disciplinary Interview
704. FOCUSED LEARNING CHART Disciplinary Action
705. Types of Disciplinary Actions
706. Performance Analysis
707. WHY DO WE NEED PERFORMANCE ANALYSIS?
708. PITFALLS OF EMPLOYEE ANALYSIS
709. COMPONENTS OF PERFORMANCE ANALYSIS
710. PERFORMANCE PLAN FOR IMPROVEMENT
711. CASE STUDY
712. INTERNET RESOURCES
713. CASE STUDY ANSWERS
714. Back Matter
715. APPENDIX Grammar
716. Complete Sentences
717. Paragraphs
718. Colloquialisms
719. Two Abuses of Prepositions
720. Comma Usage
721. REFLECTIVE THINKING
722. Conclusion
723. Index