UQ Business School

BISM7202 Information Systems for Management

2019 Semester 2

Facilitated In-Class Exercise: BPMN Notation

Process 1 Task Description
• Customer makes insurance claims on a stolen car.
• If the claim is <$1000, the insurance company automatically approves the claim for payment.
• If the claim is >$1000, a Claims Investigator reviews the claim to determine if it is valid (and so to be paid) or invalid (and thus rejected).
• The claim is rejected or paid.

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Process 2 Task Description

• Customers order food and coffee from the café.
• Customers pay for the food.
• The barista makes the coffee.
• The chef makes the food.
• When both the coffee and the food are ready, the waiter takes the food to the table.
• The customer receives their food.

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Comprehensive Activity Task Description

A small shipping company with a single department and two clerks ship goods overseas. All goods are processed for shipping as follows.
When goods arrive to be sent, a clerk makes an assessment of the goods to determine an appropriate shipping method.
During this assessment, a separate clerk begins packing the goods for shipment.
Most goods are sent via air routes with included insurance. If goods are to be shipped via sea, the clerk will check if an additional confirmation form needs to
be recorded. If required, the clerk will record the confirmation.
Once a shipping method has been confirmed, a shipping label is attached to the shipment.
When any additional forms have been signed and packaging is complete, the goods are then sent to the warehouse for picking.