Queues

Total Calls Answered Calls (gr

Queue Agents Total Answered /agent Total
15- ‫כלמוביל‬ 11 121 82 11 82
17- ‫יוניון‬ 12 88 68 7 68
16- ‫צמפיון‬ 13 59 47 5 47
2 - ‫פלגו‬ 9 26 19 3 19
14- ‫סמלת‬ 8 26 21 3 21
4 - Saver one 1 3 1 3 1
19 -‫המזרח‬ 2 2 2 1 2
3 - ‫ספקים‬ 1 2 2 2 2

Page 1
 Queues

Answered Calls (grouped) SLA Not

% /agent Transfered Calls Aband. % Timeout
0.67 11 0 (0%) 0 (0%)
0.77 12 0 (0%) 0 (0%)
0.79 13 0 (0%) 0 (0%)
0.73 9 0 (0%) 0 (0%)
0.8 8 0 (0%) 0 (0%)
0.33 1 0 (0%) 0 (0%)
1 2 0 (0%) 0 (0%)
1 1 0 (0%) 0 (0%)

Page 2
 Queues

Not Answered Calls Virtual Queue

No Agent Other Aband. Asked Returned %
0 (0%) 0 (0%) 39 (32%) 0 0 0
0 (0%) 0 (0%) 20 (22%) 0 0 0
0 (0%) 0 (0%) 12 (20%) 0 0 0
0 (0%) 0 (0%) 7 (26%) 0 0 0
0 (0%) 0 (0%) 5 (19%) 0 0 0
0 (0%) 0 (0%) 2 (66%) 0 0 0
0 (0%) 0 (0%) 0 (0%) 0 0 0
0 (0%) 0 (0%) 0 (0%) 0 0 0

Page 3
 Queues

Wait Time
Total Min. Avg. Max. Avg. Ans. WaitAvg. Aband. Wait
0.11153935185185 2.314815E-05 0.0009259259 0.0084143518519 0.0010708841 0.000608380817
0.20658564814815 3.472222E-05 0.002349537 0.0133449074074 0.0020857162 0.003237847222
0.10305555555556 5.787037E-05 0.0017476852 0.0118287037037 0.0016004236 0.002319637346
0.03900462962963 6.944444E-05 0.0015046296 0.0079398148148 0.0009496832 0.002994378307
0.04978009259259 3.472222E-05 0.0019097222 0.0063773148148 0.0017162698 0.002747685185
0.00653935185185 1.157407E-05 0.0021759259 0.0049189814815 0.0049189815 0.000810185185
0.00563657407407 0.0002430556 0.0028240741 0.0053935185185 0.002818287 0
0.00034722222222 0.0001736111 0.0001736111 0.0001736111111 0.0001736111 0

Page 4
 Queues

Call Time (grouped) Hold

Avg. VQ Wait Total Avg. /agent Time Total Time Avg. %
0 0.3380092593 0.0041203704 0.0307291667 0.0688194444 0.0008449074 0.2
0 0.1527546296 0.0022453704 0.0127314815 0.0153125 0.0002199074 0.1
0 0.1196990741 0.0025462963 0.009212963 0.0146759259 0.0003125 0.12
0 0.0563541667 0.002962963 0.0062615741 0.0057523148 0.0003009259 0.1
0 0.0916319444 0.0043634259 0.0114583333 0.0144328704 0.0006828704 0.15
0 4.62963E-05 4.62963E-05 4.62963E-05 0 0 0
0 0.0052199074 0.0026157407 0.0026157407 0 0 0
0 0.0009027778 0.0004513889 0.0009027778 0 0 0

Page 5
 Queues

Hold
Calls Count Avg. Aband. Tier Levels
40 24 0.6 0.01
7 5 0.71 0
13 10 0.76 0
6 3 0.5 0
7 6 0.85 0.02
0 0 0 0
0 0 0 0
0 0 0 0

Page 6