DETAILED TABLE OF CONTENTS………………………………………………………………………………………………….

● MyLab IT System Requirements ………………………………………………………………………………………………………..2

Troubleshooting FAQs for System Requirements…………………………………………………………………………….2

Accessibility Information…………………………………………………………………………………………………………...2

● Help and Support…………………………………………………………………………………………………………………………..3

ORIENTATION………………………………………………………………………………………………………………………..4

● Course Overview……………………………………………………………………………………...……………………………………..4

Course Menu/Left Navigation…………………………………….………………………………………………………………..4

MyLab IT Course Menu……………………………………..……………………………………………………………………..4

HOW TO SUBMIT AND REVIEW SIMULATION ACTIVITIES……………..……………………………………………………..5

HOW TO SUBMIT AND REVIEW GRADER PROJECTS………………………..………………………………………………..8

INTEGRITY VIOLATION..…………………………………………………………………………………....………………………..9

SHOWCASE YOUR SKILLS………………………..…………………………………...…………………………………………..10

Badging………………………………………………….…………………………………...……………………………………………..10

VIDEO LIBRARY……………………………………………......……………………...…………………………...………………..11

1 of 11
 MyLab IT System Requirements

Before you begin coursework, view the system requirements for MyLab IT, as each computer or workstation running
MyLab IT must meet a specific set of minimum system requirements.

Troubleshooting FAQs for System Requirements

Although many users will not need to do anything before using DLC, some users might need to manually configure a computer to
meet system requirements. Review this Knowledge Base Article that walks through the steps to manually get your browser ready to
run DLC, including tips for the following questions:

● How do I check which browser I am using

● How do I check which software version I am using?
● How do I clear cache and cookies on my computer
● How do I enable session cookies in Chrome?
● How do I enable Javascript?
● How do I allow pop-ups
● How do I set screen resolution

Accessibility Information
Pearson is committed to providing barrier-free learning in introductory-level Computer Concepts and Microsoft Office Applications
courseware. Read our MyLab IT Accessibility Statement to learn more.

2 of 11
 MyLab IT Help and Support

Pearson offers technical support 24/7. You can connect with Pearson support with signing in, browser settings, and any
other system requirements, and general technical issues with your course or account. Bookmark this website for quick
and easy reference. There are three ways to contact Pearson Support:

1. Find Answer 24/7 (Search FAQ’s)

2. Live Chat - Office hours
3. Email

The Knowledge Base is a section of our 24/7 Support site that collects the most common questions and answers, and
catalogues them in a searchable way. The FAQ listing changes daily depending on the volume of questions coming in at
that time. The search field is linked to an extensive knowledge base of questions and answers which is an excellent place
to start if you have an "error code" or "error message," as it will retrieve the reason for the error as well as the steps to
resolve the issue.

NOTE: Anytime you reach out to Technical Support via email OR chat an incident number is generated. This is
the "tracking" for the incident reported and is important to keep until your issue is resolved.

Searchable Online Help

In addition to the resources found within this student guide, there is also searchable online student help for more in depth
step-by-step Instructions.You can access this help documentation anytime by clicking the question mark icon in the upper
right-hand corner of your MyLab IT course.

3 of 11
ORIENTATION

Course Overview

Course Menu I Left Navigation:

The major components of your course are accessed from the Course Menu on the left side of the screen. When you click
an item from the course menu, the menu collapses to show only those specific menu items to reduce scrolling. Clicking
Main Menu will return the full course menu.

Mylab IT Course Menu Items:

Though there are additional course components you can use, the primary course components that you will use often are:

● Getting Started Is the first page you encounter when you login to a course. It has several useful components to
help you get started.
● Notifications allows you to review Instructor comments, view new grades, check on unread discussion and check
on your progress.
● Assignment Calendar allows you to view and access all the activities your Instructor has assigned to you. Use it
to keep track of assignments and their due dates.

Assignment Calendar Overview

● Course Materials Includes all course materials.

Course Material Page Overview and Navigation

● Grades includes scores for completed work.

4 of 11
 How to Submit and Review Simulation Activities
MyLab IT's Simulation activities are Microsoft Office simulations. They provide realistic training and assessment, so you
can practice Microsoft Office application skills using multiple methods of completion.

You will find these activities in the following folders in MyLab IT at UNISA. Work through them to practice before
completing the Grader Projects.

Mylab IT for Office 2016: How to Complete Simulation Activities

Simulation Learning Aids (Training Activities Only)

With Simulation Training activities, you can use Learning Aids as you work through the simulation such as Read, Watch,
and Practice for just-in-time remediation of any skill.

5 of 11
Read: Opens the eText to the page the material is covered. This Is a great option if you prefer to read and look up the
source material directly related to the task at hand.

Watch: Opens a video scripted directly from the textbook authors that will show you how to progress through the task.
These videos include highlighting, dose captioning, resizing, and other features to make it easily accessible if you prefer
to learn visually.

Practice: Opens a guided walk-through' of the task in a no-risk environment. When you activate this learning aid, a
practice tool opens as a pop-up to assist you before you try the task again on your own.

6 of 11
The new Mylab IT Virtual Keyboard Is available in both training and exam simulations and designed to ensure that every
user can complete simulation activities. Removing barriers, this keyboard allows for users with non-PC hardware (such as
a Mac computer) or students with disabilities to enjoy the same user experience.

Simulation Bandwidth Meter gives users a measurement of the strength for your connection In terms of running the
simulation upon launch

7 of 11
 How to Submit and Review Grader Projects

MyLab IT for Office 2016: How to Grader Activities

Grader activities are completed live in Microsoft Word, Excel, PowerPoint, and Access. You will submit projects for
immediate grading by the MyLab IT grading engine.

There are four steps to complete a grader activity:

1. Download Starting Materials

2. Work Assignment on Your Computer
3. Upload Completed Assignment
4. Submit Assignment for Grading

When you download the Grader Project Start File,

Submitted File, and Live Comments File, Grader will automatically Inject your Last Name Into the file name. This will make
it easy to identify the correct file to use in cases where you are working In an open campus lab environment where several
start files exist in the downloads folder of a shared computer.

Your compulsory Grader Project activities can be found in the following folders in MyLab IT:
- Assignment 2 Word 2016
- Assignment 6 PowerPoint 2016
- Assignment 7 Excel 2016

8 of 11
 What is an Integrity Violation in Grader Projects?

MyITLab has a robust system for detecting and flagging submissions that indicate signs of students that might have used
other students grader projects. These are called Integrity Violations.

You will receive a notice of a Potential Integrity Violation notice if you have:
- Uploaded someone else's document as your own
- If you have copied content from another students document

9 of 11
 Showcase Your Skills

Burning Glass research tells us that Microsoft Excel and Word are the #5 and #6 most requested skills from potential job
candidates. The skills you learn in your Mylab IT course can play an important role in getting a job or making progress in
a job that you already have.

BADGING

Badglng Is web-enabled, verifiable proof of certain Microsoft Office and IC3 skills that could help you get and
retain a job. With MyLab IT Open Badging, you can earn badges and share your achievements with
current/future employers via Linkedin,', Facebook., Twitter, and other social and professional networking
sites.The meta-data contained in each badge also contributes to key word searches employers might
conduct when looking for potential candidates with certain skill sets.

You earn a badge when you score 90% or above on an assigned Application Capstone Grader Project fn Mylab IT.

10 of 11
Video Library

Getting Started with MyLab IT

Course Material Page Overview and Navigation

Assignment Calendar Overview

How to Complete Simulation Activities

How to Complete Grader Activities

How to Complete an Objective-Based Assignment

11 of 11