RAPID REZ

ASSESSMENT FINDING CAUSES

• Priority Setter • Incident Restorer
• Requirements • Discovery
Analyzer Analyzer

RAPID
RESOLUTION
TOOLS

FINDING
FINDING PROTECTION
SOLUTIONS
• Risk Analyzer
• Solution Builder
• Process Continuity Rapid Rez Tools
• Choice Selector
Thinking on Your Feet Questions
SITUATION ASSESSMENT
❑ What issues/challenges are you currently having?
❑ What are the key requirements in this situation?
❑ What is important to you in this situation?
❑ Which issue is core, when resolved, would resolve
some of the other issues as well?
FINDING PROTECTION
❑ What is the ultimate effect you are worried about?
❑ What is your reason for saying this potential problem
could occur?
❑ What can you do to avoid this reason becoming a
cause for you?
❑ What could go wrong in this “weakness” area of the
process?
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RAPID REZ
FINDING REASONS
❑ What is the most specific fault you are having?
❑ What is unique about the fault?
❑ What would explain the unique aspects of the fault?
❑ If this reason is true, does it explain the fault and its
uniqueness?
FINDING SOLUTIONS
❑ What is the ultimate purpose of this solution?
❑ How does this action satisfy the requirement?
❑ Which actions would meet this purpose the best?
❑ Which actions, when combined will provide you with
the most holistic solution for all the requirements?
Version 1.0 6/1/19
Priority Setter RAPID REZ
1. State 2. List Issues, Problems, Challenges And Criteria
Situation Concerns 3. Generate Action Steps
Criterion Criterion Criterion

ASK: What is 1 ASK: Focusing on your problem situation, Generating Criteria - ASK: What is 1 ASK: Which issue is CORE, and if
the problem what are the current concerns you are having important to you in this Problem resolved, would resolve most of the
situation you within this problem area? Situation? other issues as well?
would like to 2 (Type input into "criterion" space)
2 or
address? ASK: What performance issues and [LIST: A maximum of three only] ASK: Logically where would you start?
challenges are you currently experiencing in
3 3
ASK: What this problem situation? Evaluation of Issues - ASK: How does Next Steps:
existing or each concern, issue or problem impact ASK: What implementation steps
future situation the criterion? Rate H (High), M 4 would be cost effective and doable?
are you 4 (Medium) or L (Low)
concerned
about?
5
Rules: Rule: Rule:
Rule: • Be specific and phrase as an issue • Evaluate one criterion at a time Build your solution based on actions to
Agree on one 6 • Avoid duplication of issues • Identify (H) first, then (L) and lastly be implemented over a period of time to
area only (M) address the CORE ISSUE identified.

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Requirements Analyzer
1. State the Purpose
Purpose
ASK: What is the ultimate
reason/purpose these
requirements are needed?
Stakeholders
ASK: What stakeholders
have a vested interest in
these requirements?
ASK: Whose inputs would
be critical for this exercise
or situation?
2. Generate Requirements
Results to Achieve
What are the results you would like
to achieve in this problem situation?
Risks to Avoid
What future risks do you need to
avoid in this problem situation?
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Problems to Remove
What existing problems do you
want to see removed in this problem
situation?
Resources + Restrictions
What TIME & MONEY do you need
and are there any restrictions that
are out of your control?
RAPID REZ
3. List Key Requirements
Crystallize and Consolidate 3-5 requirements
ASK: Looking at all the requirements which
requirements are important and KEY in this problem
situation?
1 {OPTIONAL} Determine Weights:
Once you have the key requirements,
get the stakeholders to agree on each
item’s weight between 1 to 10.
2
ASK: Which requirement is the most
important, give it a high weight.
3
Which requirement is least
important, give it an appropriate
4 weight. Weight the others within the
range.
5 Rule: Word each key requirement as
an objective to be achieved.
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Incident Restorer RAPID REZ
3. Identify Most Probable
1. Define Fault Uniqueness 2. Develop and Test Possible Reasons
Reason (MPR)

Object MPR and ACTIONS

Possible Reasons Testing
What is the OBJECT you are having a problem with?

Fault STEP 2a: List Possible Step 2b: Test each Possible Verify Most Probable Reason
Reasons for Incident Reason for Validity.

What is wrong with the OBJECT? Can you be more specific or what do you mean by Refer to the Object, Test the OBJECT, FAULT, Verify reasons only if necessary
"X"? Also: What is happening that is not supposed to happen? Fault and Unique and applicable unique by utilizing the easiest, cheapest
Fault Factors Factors. FAULT FACTORS and safest method to confirm a
Users fact and/or reason is true.
ASK: What would ASK: If this reason is the
Fault only experienced by certain types of user? Who are they specifically?
explain this fault and true reason, does it
Location its unique data? explain why we have a Actions For Workaround/Fix
problem with this Object
Anything unique about the fault's geographic location? What is odd about it?
ASK: What event could or Fault?
ASK: What would be the best way to
Timing/Pattern have triggered this restore this incident based on the
fault and its unique Rules: Most Probable Reason(s) identified?
Is there something ODD about the time the fault started for the first time?
Anything unique about the frequency of fault occurrences? Pattern?
characteristics? • Repeat question for
each Unique Factor ASK: If possible could you fix this
Size Rule: Be specific in • Be destructive in incident situation now?
Anything unique about the size of the incident or fault? your wording your testing

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Discovery Analyzer RAPID REZ
1. State Problem 2. Conduct Problem/Challenge Discovery 3. Refocus Problem

ASK: What is the
complex/vague problem
statement? What is the
issue or challenge you are
facing?
ASK: What is your concern,
what are you worried
about?
Rule: Try to be concise, but
do not force the issue.
FACTORS/STAKEHOLDERS
ASK: What are all the
components/factors
stakeholders that should be
considered in this problem
situation?
Factors/Stakeholders
ASK: How does the problem or challenge
influence or affect the Factors or Stakeholders?
Reverse the question by asking:
ASK: How does the Factor / Stakeholder
influence or contribute to the problem or
challenge?
Rule: Record short, concise but specific
statements
Factors/Stakeholders
ASK: How does the problem or challenge
influence or affect the Factors or Stakeholders?
Reverse the question by asking:
ASK: How does the Factor / Stakeholder
influence or contribute to the problem or
challenge?
Rule: Record short, concise but specific
statements
Factors/Stakeholders Common Themes & Core Issues
1
ASK: How does the problem or challenge ASK: What one concept/word/core issue or
influence or affect the Factors or Stakeholders? 2 theme will describe most of the elements
Reverse the question by asking: listed? or
3
4
ASK: How does the Factor / Stakeholder ASK: What is your new realization of the
influence or contribute to the problem or 5 problem now?
challenge?
Rule: Record short, concise but specific
statements
Factors/Stakeholders Action Steps
ASK: How does the problem or challenge 1 ASK: What is your shared understanding of
influence or affect the Factors or Stakeholders? 2 the problem? or
Reverse the question by asking: ASK: What is your conclusion and action(s)
3
ASK: How does the Factor / Stakeholder to be taken? or
influence or contribute to the problem or 4
ASK: What are the ways forward and next
challenge? 5
steps?
Rule: Record short, concise but specific
statements

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Solution Builder
1. State Purpose & Requirements
Purpose Statement
ASK: What is the ultimate purpose of this solution?
Rule:
• Select appropriate ACTION word and OBJECT
• Get all team members to be on the same page
and agree.
Key Requirements
1 ASK: What are the 3 - 4 most important
requirements for this solution?
• ASK: What main and other key results do
2 1
you want to achieve with this solution?
• ASK: What key problems do you want to
3 remove with this solution?
• ASK: What key risks or future problems do
4
you want to avoid?
• ASK: What money and time are you
permitted to spend and/or preserve? Any
requirements out of your control?
RAPID REZ
2. Generate and Evaluate Actions 3. Build the Solution
Requirement 1: Possible Actions Combine Actions
1 Generate Actions For each KEY REQUIREMENT ASK: Which 3-4 actions, when
2 ASK: What action can you take to meet or satisfy this specific requirement? combined will provide you with the
3 [Try to generate at least 2-3 actions per requirement] most holistic solution to meet all
requirements listed?
Requirement 2: Possible Actions
1 Also consider actions that would
2 RULE: It must be doable, cost effective actions that could be handled within provide the ‘glue’ in this problem
the existing budgets and infrastructure. situation.
3
Requirement 3: Possible Actions ASK: What action could you add to
the existing mix of actions that would
Evaluate Actions for each KEY REQUIREMENT
improve the changes of
2 ASK: Which action(s) will meet this requirement the best? or
implementation success?
3 ASK: Which action(s) is that good that it needs to be part of the final solution?
Requirement 4: Possible Actions
1 Rule: Build the solution based on
actions to be implemented over a
2 RULE: It must be doable, cost effective actions that could be handled within
period of time.
3 the existing budgets and infrastructure.
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Choice Selector RAPID REZ
1. List Key Requirements 2. Generate and Evaluate Alternatives for BENEFITS and RISKS 3. Make a Choice

Purpose Statement Alternative 1 Alternative 2 Alternative 3 Alternative 4 Final Choice

ASK: What is the selection you need to make? What is alternative 1? What is alternative 2? What is alternative 3? What is alternative 4? ASK: What is your
selection that best
Benefit Risk Benefit Risk Benefit Risk Benefit Risk
satisfies your key
Key Requirements WT Score Score
TOTAL
Score Score
TOTAL
Score Score
TOTAL
Score Score
TOTAL
requirements for
acceptable risks?
1 ASK: What are 3-5 key requirements 8 BENEFIT SCORE: The benefit score represents a RISK SCORE:
for this selection? level of satisfaction on a scale from 1-10. ASK: How trustworthy is the data used to arrive at ASK: Any other ideas
2 10 • 10 High to 1 Low and the rest in-between the H the benefit score? you would like to add
3
ASK: Which requirement is most and L • The risk score represents a level of trust on a for the final answer?
important? 9 • ASK: Which alternative satisfies this scale from 1-3.
4 • Weight the requirements from 10 10 requirement the best? = High Score. Enter an • 3 = Close to fact and high integrity; 2 = 50/50 and
-1 (Rate a 10 for highest appropriate high score between 1-10. don't really know; 1 = Do not really trust the data
5 importance and the rest 7 • ASK: Which alternative satisfies this used to arrive at this SCORE. Record the final choice
accordingly) requirement the least? = Low score. Enter an with any footnotes that
appropriate low score for it. TOTAL SCORE: might have been
ASK: How important are the other • ASK: How well do the remaining alternatives Add the risk and benefit score and multiply with discussed during the
requirements in relation to the 10 score for this requirement? its requirement's weight. Add all scores to get the analysis.
already awarded? SOLUTION TOTAL.

482 612 584 398 SOLUTION TOTAL

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Risk Analyzer RAPID REZ
1. Identify Risks 2. Plan Protection 3. Generate Action Plan

Potential Problems P S Likely Reasons Mitigating Actions Action Steps Resp D/L
1 ASK: Which plan, decision or 1.1 ASK: What are the likely AVOIDING ACTIONS ASK: What mitigation actions
action are you focusing on? H reasons that could cause this ASK: What avoiding action can should you include in your
CM 1.2
Potential Problem to occur? you take to eliminate or reduce final plan?
1.3
ASK: What could go wrong? or the probability this likely reason
2 ASK: What is the ultimate effect 2.1 ASK: Why do you say this causing the potential problem? RESPONSIBILITY [Resp]
you are worried about? H C H 2.2 Potential Problem could occur? ASK: Who is best qualified or
ASK: What could happen that 2.3 CONTINGENT ACTIONS who is responsible for this
could derail your plan? ASK: What can you do to deal activity?
3 3.1
with or reduce the seriousness of
Rule: M M 3.2 the effects of the Potential DEADLINE [D/L]
Be specific as possible 3.3 Problem if it does occur? ASK: What would be a
4 4.1 reasonable deadline or target
ASK: What is the likelihood/probability
date for completion?
this potential problem could occur? 4.2
• Rate [Probability] H= Definite 4.3 Rules:
Chance, L= Minimal chance and
Rule: • Be specific in the wording you
M=Some Chance
[Maximum three specific use for each action.
5 ASK: What is the business impact if the 5.1 plausible likely reasons per • Must be specific, cost IDENTIFY:
potential problem does occur? 5.2 HH and MH/HM potential effective actions that could be Cost effective & Extraordinary
• Rate [Seriousness] Rate in terms of: problems] handled within the existing actions and list very specific
H>75%, M>50, L<50% budgets and infrastructure actions

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Process Continuity Analyzer RAPID REZ
1. Evaluate Process 2. Plan Protection 3. Develop Action Plan

Inputs Stages Outputs Vulnerabilities Remedial Actions Action Step Resp D/L
ASK: ASK: ASK: ASK: Which Input/output is aAvoiding Action ASK: Which actions are
What are the What is the What are the weakness area and could ASK: What could be done practical and cost effective
business
critical inputs critical outputs cause a process weakness or to reduce the probability of and will have the highest
process to be
needed to analyzed? this step will problem? the vulnerability occurring? impact in protecting the
perform this ASK: produce if it is ASK: What could be done business process?
process step What are the performed ASK: What could go wrong in to improve the resiliency of
successfully? major steps, successfully? this ‘weakness’ area? the process step or phase?
phases in the
business
ASK: ASK: ASK: What could derail the Contingent Action
process?
What inputs do What will this business process at this ASK: What could you do to ASK: Who is best qualified or
you need to step/phase step/phase vulnerability? to address the seriousness responsible for executing this action
have a produce that of the vulnerability? step?
successful will be critical Rule:
completion of for the output? Rule: Be as specific as possible ASK: What would be a reasonable deadline
this step, or Be as specific as possible in with your suggested or target date for completion of this action
stage? wording the weaknesses? actions? step?

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