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  • Exit Interview.1

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    Heidy Lucia Lopez Juarez
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    The employee accepted their position for the training opportunities but felt the training was inadequate. While their expectations for the position were initially met, they struggled with aspects of the job and felt their job description changed without notice. They are resigning to pursue other opportunities with better growth potential and support. The employee thanks the company for the experience.

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    Entrevista de Salida en Inglés

    Original Title

    EXIT INTERVIEW.1

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    The employee accepted their position for the training opportunities but felt the training was inadequate. While their expectations for the position were initially met, they struggled with aspects of the job and felt their job description changed without notice. They are resigning to pursue other opportunities with better growth potential and support. The employee thanks the company for the experience.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    1 views4 pages

    Exit Interview.1

    Uploaded by

    Heidy Lucia Lopez Juarez
    The employee accepted their position for the training opportunities but felt the training was inadequate. While their expectations for the position were initially met, they struggled with aspects of the job and felt their job description changed without notice. They are resigning to pursue other opportunities with better growth potential and support. The employee thanks the company for the experience.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 4

    EXIT INTERVIEW

    ALCENTRA

    JOB FEEDBACK

    Why did you accept your current position?

    Did you receive adequate training for your position?

    Were your expectations for the position met?

    Did you feel adequately recognized for your work?

    What aspect of the job did you struggle with the most?

    Do you feel that your job description has changed since you were hired?

    How did you feel you performed your job during your time with the company?

    Can you give us your opinion about the support of Utah and the Philippines in their different
    departments?
    Can you give us your opinion about Alcentra's staff?

    General Management (William Nash)

    Sub Management (Cindy Castro)

    Financial Area (Jared Tecún)

    Human Resources (Heidy López)

    Team Leads (Cristian Hernández, Allan Urbina, Bryan Méndez)

    Training (Steve Barrientos)

    María José De León (Q.A.)

    Do you like the salary and the way the bonuses are structured?
    How do you feel about the equipment provided to the agent to do their job?

    REASONS FOR RESIGNATION

    Why did you decide to leave the company?

    How did you feel you were treated by your coworkers?

    Would you consider returning to the company if a position became available in the future?

    What were your overall feelings about working here?

    Did you see any opportunities for growth in the company?

    What do you think we should have done to keep you from leaving?

    GENERAL FEEDBACK

    How do you like Alcentra's facilities?

    What did you like most about working here?

    What did you like least about working here?


    How can we improve compared to other call centers?

    FUTURE PLANS

    What are your future plans?

    What makes your new job more attractive than your current job?

    Would you consider working with us in the future?

    Is there anything else you would like to add?

    ***THANK YOU FOR TAKING THE TIME TO FILL OUT THE SURVEY***

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