Immigration Matters NZ LTD

137 KolmarRoad, Papatoetoe,Manukau,Auckland,

New Zealand-2025
Phone:029-7707979
Email: immigrationmattersnz@gmail.com
CLIENT AGREEMENT
This agreement is between Jagjeet Singh Sidhu, Licencsed Immigration Adviser, LIA 201400260
Immigration Matters NZ Ltd. (Here in after referred to as the Adviser) AND Applicant (Here in after referred to
as the Client)–
Date

Visa Type Student visa

Name

Date of Birth

Passport number
Marital status
Address:

Email
Phone Number
Any Visa refused
Any Previous Criminal
Charges
Are you currently working

How long you have been

staying in NZ- Arrival date

The Adviser will undertake the following services for the client: The client has been offered a place to study in
New Zealand. The client has instructed us to act on his behalf.

The client(s) has/have instructed us to take over this case. The client(s) authorised us to liaison with directly
with the Immigration New Zealand and any other agency(s) associated with the case matter. The client(s) is
informed to stay on a valid visa all the time. If the current application does not successful, client(s) is/are
informed to leave the country as soon as possible or test their eligibility for other kind of visa type. The client
must stay on a legal visa all the time or depart legally. The applicant(s) is/are informed, Immigration Matters
NZ Ltd does not guarantee that the said application will be approved. However, we will use our best
endeavours to obtain an optimum result. In some cases a Legal Aid may be available under Legal Services
Act 2011, through Ministry of Justice. It would be client’s responsibility to search options for Legal Aid Lawyers
before signing up this agreement. The client is also advised to take independent Legal Advise before signing
this agreement.

Professional Fees:$1500 + GST =$1275.00

Immigration fee: $430.00
Total fees: $1705.00

Please note, there shall be additional charges, if additional work involves, we will let you know in
advance if that happens.

Our fees may be based on a number of factors including:

● the skills, specialized knowledge and responsibility required

● the importance of the matter to the client and the results achieved

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 ● the urgency and circumstances in which the business is transacted

● the value or amount of property or money involved

● the number and importance of documents prepared or perused

● the reasonable costs of running a practice.

● the complexity of the matter;

● the time and labour expended

● Declined visa (if any)

a. The client understands that further fees may apply, if the nature of work undertaken by the
Adviser for the client exceeds as listed in this agreement or shall potentially prejudicial
information be identified by INZ which must be addressed. Under such circumstances, further
fees will be charged @ $250 + GST under this client agreement.
b. If client decides to pay professional fees in weekly/ monthly instalments or if the payments are
late by 7 days of the invoice issued an additional interst of 20% per month would be charged to
the professional fees. If client decides to pay fees using a credit card then an additional 4%
would be charged.
c. All courier charges will need to be taken care of by the client. The Adviser may be responsible
for sending the courier however the payment for the courier needs to be made by the client.
d. If the client decides to withdraw from the case or close the case after signing up the client
agreement, after consultation with the Adviser, then the client would still be liable to pay the
Adviser for the work done in their case an invoice will be issued for the time spent in client’s
case @ $250+gst per hour.

4. Agreement
- The Client hereby gives written authority to appoint the Adviser to act on his/her/their behalf for all
immigration related matters selected above and the Client agrees to pay the Fee for those Services.
- This Agreement commences when signed and dated by both parties and both parties receive a copy
of the signed Agreement.
- The Client appoints the Adviser to receive and submit information about the Client to third parties in
the course of providing the Services.
- The Client warrants that at the time of signing this Agreement:
the Client has not instructed any other agent to perform the Services,; or
the Client will immediately withdraw instructions from any other agent; and
if client wish to appoint other lawyer/adviser, they must inform us in writing as soon as possible.
- The Adviser reserves the right to terminate this Agreement and demand payment of all Fees
notwithstanding non-completion of the Services if the Client breaches clauses above

5. Obligations of the Adviser

4.1 The Adviser agrees to
- assess and lodge client’s applications in accordance with the Immigration Act and Amendments,
Immigration Regulations and INZ Policy and procedures current at time of lodgement of any
application;
- provide advice and information about the immigration process, documentation requirements,
qualifications, registration, work experience and other relevant information as necessary for
provision of the Services
- assist the Client to complete accurately and fully all enrolment and visa application forms
- and ensure the client or a legal guardian, signs the application forms
- ensure that all supporting documents and certificates given by Client are genuine, and attest the
photocopies by verifying with originals wherever possible;
- ensure consistent, timely and clear communication with the client
- Inform the client in case of any change in circumstances of the Adviser’s whereabouts and / or
the client’s case
- Keep all information given by the client fully confidential
The adviser reserves the right to suspend or cease providing the Services during the course of
the Agreement if:
- The client fails to pay some or all of the fees at the time(s) stipulated in the payment section /
invoice
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 6. The client agrees to the following
- To ensure that all documents submitted to the Adviser and all information given to the Adviser
for his/her/their [immigration] case is accurate and complete
- Is not currently under investigation, or wanted by any law enforcement agency in any country or
been deported from any country
- notify the Adviser of any change in circumstances which could affect the provision of the
Services
- notify the Adviser of any change of the Client's contact details i.e. contact no, address,email etc
- pay the Fees in the amounts and at the times set out in the payment Schedule.
- Pay any balance payments to the adviser in a situation when reason of application decline is a
reason attributable to the client

7. Disclosure Statement: This Disclosure Statement relates to immigration related advice to be given by
the Adviser.

Integrity and Reputation

The adviser has never:
(a) been convicted of an offence under the Securities Markets Act 1988 or the Securities Act 1978 or of a crime
involving dishonesty, as defined in section 2(1) of the Crimes Act 1961; or
(b) been a director or principal officer of a body corporate that committed an offence referred to above, when the
body corporate committed the offence; or
(c) been adjudged bankrupt; or
(d) been prohibited by an Act or by a court from taking part in the management of a company or a business; or(e)
been the subject of an adverse finding by a court in any proceeding taken against them in their
professional capacity; or
(f) been expelled from, or prohibited from being a member of a professional body.
(g) been placed in statutory management or receivership.

8. Complaints Procedure and Dispute Resolution

The Client has the right to complain about the Adviser. The Adviser should be the first venue for a complaint. All
complaints should be made in writing to the Director and all records and outcome of the complaint must be kept.

Complainants will be treated with procedural fairness and the Adviser will aim to respond to the complaint within
7 days of it being received by the Adviser. All efforts must be made to negotiate and resolve the dispute /
complaint between the complainant and the Adviser. Adviser must make reasonable efforts for resolution of
complaints at the time it is made if in person, or within seven days.

If however, you are still not satisfied with the Director’s resolution, you may lodge a formal complaint with – The
Registrar, Immigration Advisers Authority, PO Box 6222, Wellesley Street, Auckland 1141, New Zealand.

9. Refund Policy

No refund will be allowed in case of client or the client’s employer decided to withdraw the application. In the
case of partnership application, if one of the partner withdraw the sponsorship, no fee will be refunded or waived,
we charge for our time and resources in the application.

All consultancy services provided by the Adviser are non-refundable if the reason for application decline is any
reason attributable to the client. The Adviser will not refund for any service that has been undertaken for the
client. No refund will be given if an immigration policy change takes place during the course of this agreement.

10. Terms of Trade –Privacy Act 1993

10.1 Immigration Matters has all the necessary authority under the Privacy Act 1993 in the
circumstance to disclose your personal details to any debt collection company or a third party
for the purpose of recovering debts or listing your default details relating to the overdue account.

All accounts are payable by the date mentioned in the invoice. If the account is not paid within the due
date, our debt recovery agency may charge the client all fees related to debt collection inclusive of
commission and recovery fee, addition to the adviser fees outstanding. Where the total agency, legal
and other costs arising from recovery of any amount owing exceeds the debt recovery fee charged, our
agent is also entitled to recover such additional costs from the client. This clause is intended to be for the
benefit of and be enforceable by our debt recovery agency under the Privacy Act 1993.Signing this

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 agreement also means that the client gives adviser the ability to list the client’s details with any debt
collector company,should they fail to settle their account. Being listed will adversely affect their credit
rating for five years. If required, the adviser is also able to obtain credit reports on the credit history and
creditworthiness of the client. Consequences of default:If the client does not pay for the goods or
services provided by the adviser, having signed this agreement, then they will be legally liable for debts
and associated collection costs. They will also be liable to bear any solicitor’s costs in the event that a
legal action is required against the client.

11 Privacy Waiver
11.1: In case of family visas i.e. partners children, By signing this agreement you also authorise
Immigration Matters NZ Limited to liaise with your partner, and either party can sign this agreement on
behalf other other party.

11.2: In case of Work visa or work related Residence visa, by sigining this agreement you also authorise
Immigration Matters NZ Limited to liaise with your employer or their nominated officials or any other third
party necessary to share information regarding your visa application.

12: Termination
12.1. This Agreement remains in force until the any of the party request to terminate the agreement.
12.2. If the Client terminates this Agreement after it has been signed and work has commenced from
adviser’s end all Fees plus Costs (if any) shall immediately become due and payable.
12.3. The Adviser may terminate this Agreement if:
- the Client or another party fails to take action directed by the Adviser such that performance of the
Services by the Adviser is rendered unduly difficult or impossible;
- the Client fails to pay the Fees or Costs in a reasonable time; or
- performance of the Services would cause the Adviser to contravene any law, breach the Code of
Conduct of the IAA or have the potential to damage the Adviser's reputation.
-
13 Bank account details:
Bank Name BNZ

Bank Account no. 02-0232-0078042-001

Account holder name: Immigration Matters NZ Ltd

14 Media consent (optional)

We may be using photo or name on our website and facebook page. By sigining this agreement you are
giving us permission to use your photo and name to be published for our marketing purpose.
(Please let us know if you wish us not to use your identity for our marketing purpose)

15 The client is free to seek independent advice before signing this agreement.
Signed and Sealed for the Adviser:
Signature Date :

Name: Jagjeet Singh Sidhu (Director) Place: Auckland

Licensed Immigration Adviser
(# 201400260)

Client statement:
I have read a copy of the Immigration Advisers Authority Code of Conduct at the link
http://www.iaa.govt.nz/code-conduct-2010/index.html. The above terms and conditions have been read and
accepted by me. I have also been advised to take independent legal advise before signing this agreement.
I confirm receiving a copy of this agreement.

Name of the Client:______________________

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