Shaila Akhter

Flat no: 902, Buiding no:18 Japan garden city.

Mohannadpur Dhaka-1207
Cell: 01646311845, 01303324090
E-mail: shailaa844@gmail.com

SKILLS
. Trying for a dynamic and challenging responsible position in any
reputed organisation where I can utilize.

my knowledge, talent and personal interaction for the interest of the

organisation as well as build up my professional career.

EDUCATION

Masters of Arts(M.A)
Institution: Lalmatia Mahila College & University

Subject : Sociology

Session :2021-2022
Result : 2.97/4

Bachelor of Social Science (BSC)

Institution: Lalmatia Mahila College & University

Subject: Sociology

Session: 2014-2015

Result :2.83/4

Higher Secondary School(HSC)

Institution: Mohammadpur Kendriya college

Group: Science

Passing Year: 2013

Result: 3.70 / 5

Secondary School Certificate (SSC)

Institution: Mohammadpur Girls High School

Group: Science

Passing Year: 2011

Result: 3.56 out of 5

Computer Proficiency

Computer Fundamental, MS-word, MS-Excel, Microsoft PowerPoint, Web

browsing, E-mail Searching.

Adobe Photoshop, Adobe Illustrator.

INTERPERSONAL SKILLS AND INTERESTS

Bangla: Native Language

English: I have strong Communication skills in English.
Hindi: I have good Communication skills in Hindi.
Interests

Travelling, Organizing, Reading, Chatting, Singing Songs.

EXPERIENCE
Transcom Food Limited : (CSR )Customer Service Representative.
Joining date 1st September 2013 To March 2018.

Quickly handle phone calls & answer callers with enthusiasm in a

professional manner.

Acknowledging & resolving Customer complaints.

Processing orders, forms, applications and requests provide feedback on

customer service efficiency.

Tech Team: Front Desk Executive. Joining date March 2018To December 2018
Communication with other companies on behalf of Management for the
activities and performance of

service constantly over the year.

Distributing office Mail, letters,& posted documents.

Orders office supplies, file documents, make photocopies and sends &
receives an email.

Handling Outgoing & incoming calls.

S.t Teresa: Teacher. Joining date January 2019 To July 2019

Preparing & delivering lessons, giving appropriate feedback

maintaining records of students

Supporting the school in delivering the curriculum effectively.

Ask Telecom Ltd: I did a Six/ 6 Months course in SEIP & PCS.
 Name: Shaila Akhter

Father: Name: Late Shaib Ali

Mother: Name: Razia Begum

Date of Birth: 15/05/1993

Present Address: Flat no: 902, Buiding no:18 Japan garden city.
Mohannadpur Dhaka-1207

Cell: 01646311845, 01303324090

Permanent Address : village: Meghdhai,PO: palakhal.Thana: kochua ,District:

Chandpur

Blood Group: A (+)

Religion: Islam (Sunni)
Nationality: Bangladeshi
Sex: Female

Height : 5’1 ft

NID NO : 19932690233000050
Marital Status : Married

Reference Reference
Md. Jahangir Alam
Area Coach Tabassum Rezwana
Transcom Foods Ltd. Managing Director
Tech Team
Contract no: 01719404109 Contract no: 01673060262
Email: zahangir.alam@tfl.transcombd.com Email: tasafety200.loc@gmail.com

Md.

RefernceTabassum Rezwana