Project Report on

<Title of the Project>

REPORT SUBMITTED IN PARTIAL FULFILLMENT OF REQUIREMENT FOR

THE DEGREE OF
MASTER OF BUSINESS ADMINISTRATION

PREPARED BY

< NAME OF THE STUDENT >

< Exam Roll no >
<VU Registration No with year>

UNDER THE GUIDANCE OF

< Name of External Guide >

<Designation> in <Department> at
<Name of Organization with Address>

SUBMITTED TO

Eastern Institute for Integrated Learning in Management,

Kolkata Affiliated to
Vidyasagar University

<MONTH>, <YYYY>
 DECLARATION
I, (name of the student), do hereby declare that this report
titled “ …………………………….” is submitted by me for the partial
fulfillment of Master of Business Administration in Vidyasagar
University.
This report is exclusively prepared by me and has not been submitted to
any other institutions or published anywhere before.

DATE: (STUDENT’S
NAME)
Roll No
Registr
ation
No
PLACE: KOLKATA MBA, 2ND
SEMESTER
EIILM,
KOLKATA
 ACKNOWLEDGEMENTS
At the outset, I would like to thank (name of the external guide with designation) of (company name)
for his/ her guidance to undertake this project.
I express my sincere gratitude to _ _, Faculty, EIILM, Kolkata who has
sincerely provided me with critical suggestions and valuable insights which enabled me to
complete this project and bring out this report in the best way possible.
I would take this opportunity to thank Prof. (Dr.) R. P Banerjee, Chairman & Director, EIILM,
Kolkata and other faculty members of the institute for their cooperation and support.
I am also thankful to all others persons who directly or indirectly helped me to accomplish my project
work.

Date: Signature
 Bibliography

Bibliography to other publications must be carefully checked for completeness, accuracy and
consistency.
This is as follows:

1. For books: Surname, Initials (year), Title of Book, Publisher, Place of publication.
a. E.g. Srivastava .T.N & Rego (2011), Business Research Methodology, Tata
McGraw-Hill, New Delhi.
2. For journals: Surname, Initials (year), "Title of article", Journal Name, volume (number),
pages.
a. E.g. Ayalon.O, Goldrath. T, Rosenthal.G, Grossman.M (2009), Reduction of plastic
carrier bag use: An analysis of alternatives in Israel, Waste Management 29, 2025–
2032.

3. For electronic sources: if available online the full URL should be supplied at the end of the
reference, as well as a date that the resource was accessed.
a. Christiansen V, Smith S. Externality-correcting taxes and regulation; 2008,
https://editorialexpress.com/cgibin/conference/download.cgi?db name=iipf64&paper
id=116 (accessed 24.04.10)
4. For Standalone URLs: Should be presented in separate section of the Reference. No
search engine can be used as URL.
 Executive Summary

A Study on Employee satisfaction survey was carried out in IIFL FINANCE. The main
objective of the research was to find the satisfaction level of employees in the organization.
Employee satisfaction is essential to the success of any business. The important factors that are
to be considered in the job satisfaction of employees are salary, promotion, working
condition, and so on...
Employee Satisfaction is the favorableness or un-favorableness with which the employee views
his work. It expresses the amount of agreement between one’s expectation of the job and the
rewards that the job provides. Employee Satisfaction is a part of life satisfaction. The nature of
one’s environment of job is an important part of life as job Satisfaction influences one’s general
life satisfaction. Employee Satisfaction, thus, is the result of various attitudes possessed by an
employee. In a narrow sense, these attitudes are related to the job under condition with such
specific factors such as wages, supervisors of employment, conditions of work, social relation on
the job, prompt settlement of grievances and fair treatment by employer.
However, more comprehensive approach requires that many factors are to be included before a
complete understanding of employee satisfaction can be obtained. Such factors as employee’s
age, health temperature, desire and level of aspiration should be considered. Further his family
relationship, social status, recreational outlets, activity in the organizations etc. contribute
ultimately to employee satisfaction.
 INTRODUCTION
An employee satisfaction survey is a questionnaire that measures the contentment level of
personnel regarding the various components of their job. The purpose of the employee
satisfaction survey is to provide actionable data to improve the employee experience. An
employee satisfaction survey can include various answer types, such as checkbox, rating scales,
and open-ended answers.

An employee satisfaction survey can provide valuable insights into how the organization can
enhance the employee experience and nurture business growth. By strategically designing the
survey, HR leaders can glean beneficial information to support:

 Employee wellbeing
 Engagement
 Retention 
 Productivity 
 Work-life balance

Employee satisfaction surveys can assist employers in better understanding employee needs.
Employees’ honest survey responses can provide valuable information that enables HR to
improve the various elements of the employee experience. Ultimately, data from employee
satisfaction surveys can nurture greater workforce happiness and healthier company culture
COMPANY PROFILE
IIFL Finance Limited is one of the leading players in the financial services space in India.
Together with its subsidiaries – IIFL Home Finance Limited, IIFL Samasta Finance Limited
(Formerly known as Samasta Microfinance Limited) and IIFL Open Fintech Private Limited, it
provides a diverse range of loans and mortgages.

These include home loans, gold loans, business loans including loans against property
and medium & small enterprise financing, micro finance, developer & construction finance and
capital market finance; catering to both retail and corporate clients.

The company has a nationwide presence with a thriving network of 3,119 branches across 500+
cities.

The IIFL (India Infoline) group, comprising the holding company, India Infoline Ltd. and its
subsidiaries, is one of India's premier providers of financial services.

IIFL was founded in 1995 by Mr. Nirmal Jain (Chairman and Managing Director) as an
independent business research and information provider. It gradually evolved into a financial
services solution provider.

IIFL is listed on the Bombay Stock Exchange (BS) and the National Stock Exchange of India
(NSE) for securities trading with MCX, NCDEX and DGCX for commodities trading and with
CDSL and NSDL as depository participants.

IIFL is registered as a Category I merchant banker and is a SEBI registered portfolio manager.
IIFL offers advice and execution platform for the entire range of financial

IIFL offers advice and execution platform for the entire range of financial
services covering products ranging from Equities and derivatives, Commodities, Wealth
management, Insurance, Fixed deposits, Loans, Investment Bankings, Gold bonds and other
small savings instruments.

Vision
To be the most respected financial services company in India.
- Not necessarily the largest or most profitable
 Core Values
Our core values serve as a moral compass in all our activities. Fairness, Integrity and
Transparency - FIT is the driving force behind all that we do at IIFL. We only work with people
who fit into our professional ethos. We are resolute in the observance of these values and will let
go of any growth opportunities that deem unfit.

F for Fairness
Fairness in our transactions with all stakeholders including employees, customers, communities,
regulators, government, investors and vendors, bereft of fear or favour

I for Integrity
Integrity and honesty of the utmost nature, in letter, in spirit, and in all our dealings with people
-- internal or external

T for Transparency
Transparency in all our dealings with stakeholders, media, investors, and the public at large.