7D

Ex1: P.T complain about something – make a complaint – doesn't work.

Focus Ss on the title and the photo, elicit where people are and what's
happening.
Ss work in G and discuss the questions. O.C.F

Ex2: Focus Ss on the sentences and tell that all these are problems people may
have in a hotel.
Check Ss understand lift, broken light.
Ss do ex alone. P.C C.F

Ss work in P and do the activity. O.C.F.

Ex3: Focus Ss on the photo and elicit what the youngers woman's job.
Ss watch the video and write the problems that the guests have.
P.C C.F

Ss watch the video again but to write the receptionist's solution for the
problems. (Pause after each conversation so the Ss have time to write).
P.C C.F
Ss work in P and do the activity. O.C.F.
Highlight: look at a machine.

Ex4: Ss do ex alone. P.C Ss go to P141 R.W 7.1 to check.

Check Ss understanding.
Highlight:
-That we use softening phrases when we complain to sound polite
- Would you mind means is it a problem for you to…
And we answer these questions with no, not at all or of course not. We
don't answer these questions with yes.
-Native speakers sometimes answer these questions with Of course or Sure.
-To refuse a request we give a reason to sound polite
Ex5: Focus Ss on the bullet point.
Ss listen and notice the intonation.

Ss listen and choose which speaker is polite. P.C C.F

Ex6: Ss listen and practice the sentences in 4a.

Ex7: Ss do the activity on their own. P.C C.F

B: Ss work in P and practice the conversations. Tell Ss to take turns to be the

receptionist. (Monitor and check the polite intonation).

Ex8: Ss do the activity in P using phrases in 2a and 4a.

Ss practice their conversation. Work with another P and practice in front of
them.
Roleplay for the class.
 7D

Ex9: Ss A P106 B P112.

Ss read the information they have. And then decide what to do when they're
guests.

Focus SS on the box and check they understand all the phrases.

Ss work in P and roleplay the conversations.

Roleplay for the class.

EX1: Focus S in the weak and strong forms.

Ss listen and notice. Ss listen and practice.
Ex2: Ss work in P and do ex. G.C
Ss listen and check. C.F

Ss work in P and practice the conversations.